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In Case Of Difficulty
If you have difficulty operating your phone, the suggestions below should solve
the problem. If you still have difficulty after trying these suggestions, call Customer
VTech communication at 1-800-595-9511.In Canada, call VTech Telecommunication
Canada Ltd. at 1-800-267-7377.
The Phone Doesn't Work At All
•
Make sure the Power Cord is plugged in.
•
Make sure the telephone line cord is plugged firmly into the Base Unit and
the telephone wall jack.
•
Make sure your Handset is registered to the Base Unit.
•
Make sure the batteries are properly charged. If the 'LOW BATTERY'
message is shown, the battery pack needs charging.
No Dial Tone
•
First check all the suggestions above.
•
Make sure your Handset is registered to the Base Unit.
•
If you still don't hear a dial tone, disconnect the Base Unit from the telephone
jack and connect a different phone. If there is no dial tone on that phone
either, the problem is in your wiring or local service. Contact your local
telephone company.
You Get Noise, Static, Or A Weak Signal Even When You're Near
The Base Unit
•
Household appliances plugged into the same circuit as the Base Unit can
sometimes cause interference. Try moving the appliance or the Base Unit
to another outlet.
You Get Noise, Static, Or A Weak Signal When You're Away From
The Base Unit
•
You may be out of range. Either move closer to the Base, or relocate the
Base Unit.
•
The layout of your home may be limiting the range. Try moving the Base
Unit to another position.
The Handset Does Not Ring When You Receive A Call
•
Make sure you have the Handset ringer activated. To set the ringer, see
HANDSET SETTINGS and BASE SETTINGS.
•
Make sure the telephone line cord is plugged firmly into the Base Unit and
the telephone jack. Make sure the power cord is plugged in.
•
You may be too far from the Base Unit.
•
You may have too many extension phones on your telephone line to allow
all of them to ring. Try unplugging some of the other phones.
Additional Information
