VTech 15850 User Manual Download Page 1

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For product support
please call: 1 300 369 193

Model:
VTech 15850

User Guide

MOBILE

Summary of Contents for 15850

Page 1: ...For product support please call 1 300 369 193 Model VTech 15850 User Guide MOBILE ...

Page 2: ... need to subscribe to a Network Calling Number Display service to be able to see the caller s number or name when called or in the Calls List See page 94 for more details This User Guide provides you with all the information you need to get the most from your phone Before you make your irst call you will need to set up your phone Follow the simple instructions on the next few pages NEED HELP PLEAS...

Page 3: ...or Telephone line cord and adaptor Battery compartment cover NiMH rechargeable battery pack Wall mount bracket User guide If you have purchased multi handset pack there will be an extra handset charger power adaptor and NiMH rechargeable battery pack for each additional handset as well as a range extender with power adapter ...

Page 4: ...ttery low warning 26 Battery performance 26 Using your VTech 15850 phone on a broadband ADSL line 27 Date and time 28 Getting to know your phone 29 Handset overview 29 Telephone base overview 32 Navigating the menus 35 Handset menu layout 36 Telephone base menu layout 37 Keystroke table 38 Handset display icons 39 Telephone base display icons 40 ...

Page 5: ...download 53 Remove a downloaded phonebook 53 View the phone download information 54 Using the phone 57 Make answer or end a home call 57 Call waiting on the home line 59 Make answer or end a mobile call 59 Call waiting on the mobile line 61 Volume boost 62 Answer an incoming mobile call while on a home call 62 Answer an incoming home call while on a mobile call 63 Conference home and mobile calls ...

Page 6: ...dialed number to phonebook 77 Review phonebook entries 78 Alphabetical search 79 Edit a phonebook entry 82 Delete a phonebook entry 83 Phone settings 84 Using the menu 84 Set date and time 85 Ringer volume 86 Ringer melody 87 Key tone 88 Flash time 88 ECO mode handset only 89 Calling number display announce 90 QUIET mode 92 Reset 93 ...

Page 7: ...lete an entry in the call log 100 Delete the entire call log 100 Network Voicemail 101 Call guard 102 Add a block list entry 102 Review block list entries 103 Delete a block list entry 105 Block calls without number 105 Call guard announce 106 Outgoing message for calls without number 107 Answering machine 110 Answer on off 110 Outgoing message 111 Message playback 113 Delete all messages 116 Reco...

Page 8: ...turning off the message alert tone 124 Remote access 124 Additional handsets for multi handset packs 127 Join a call in progress 127 Intercom 128 Answer an incoming call during an intercom call 130 Call transfer using intercom 131 One touch broadcast OTB 135 Turn OTB on or off 135 OTB call to a single device 136 Change a one to one broadcast call to an intercom call 140 Answer an incoming call dur...

Page 9: ...9 General information 165 Replacing the handset batteries 165 Safety 165 Cleaning 166 Environmental 167 How many telephones can you have 167 Customer service Product warranty 168 ...

Page 10: ... for cleaning Do not use this product near water for example near a bath tub kitchen sink swimming pool or in humid areas Do not overload wall outlets and extension cords as this can result in the risk of ire or electric shock Unplug this product from the wall outlet and contact TecHelp on 1300 369 193 under the following conditions When the power supply cord or plug is damaged or frayed If the pr...

Page 11: ... and or unit damage VTech will not be held liable for damage arising from such noncompliance Use only the power adaptors supplied with this product Please contact TecHelp on 1300 369 193 for replacement adaptors Please ensure that the batteries are inserted according to the correct polarity as indicated on the re chargeable batteries and the internal markings inside the handset battery compartment...

Page 12: ... away from other electrical appliances to avoid interference Your VTech 15850 works by sending radio signals between the base and handset The strength of the signal depends on where you locate the base Putting it as high as possible ensures the best signal The maximum range between the base station and the handset is approximately 300 meters GETTING sTARTED ...

Page 13: ... telephone jack on the back of the telephone base Route the power adapter cord through this slot Plug the small end of the telephone base power adapter into the power adapter jack on the back of the telephone base Plug the large end of the telephone base power adapter into a power outlet Plug one end of the telephone line cord into a telephone jack or a DSL ilter If you have DSL high speed Interne...

Page 14: ...cks into place 1 THIS SIDE UP CE CÔTÉ VERS LE HAUT Battery Pack Bloc piles BT183342 BT283342 2 4V 400mAh Ni MH WARNING AVERTISSEMENT DO NOT BURN OR PUNCTURE BATTERIES NE PAS INCINÉRER OU PERCER LES PILES Made in China Fabriqué en chine THIS SIDE UP CE CÔTÉ VERS LE HAUT Battery Pack Bloc piles BT183342 BT283342 2 4V 400mAh Ni MH WARNING AVERTISSEMENT DO NOT BURN OR PUNCTURE BATTERIES NE PAS INCINÉR...

Page 15: ...rd in the telephone base or charger The CHARGE light on the handset is on during charging 3 CHARGE light Note The display of your handset may go blank for a short time when placing back on charge This is the normal operation of your handset MOBILE ...

Page 16: ...into the charger base Plug the other end into a mains power wall socket Install batteries to handset and place the handset in the handset charger to charge 1 3 Note Ensure power cord is fed through slot on base so unit sits lush with the desk Mains power wall socket ...

Page 17: ...ange Extender is as far from the telephone base as possible while still maintaining a good signal or just inside the location where the signal became weaker To install the Range Extender Plug the mains power cable into the Range Extender in its inal location plug the other end into the mains power wall socket and switch the power on Hold the Range Extender in the place where you plan to place it T...

Page 18: ...n to mount it The blue light on should remain on and steady indicating that the Range Extender has a good signal from the telephone base Put the wall mount slot on the back of the Range Extender over the screw heads and slide the Range Extender down into place 4 Plug the other end of the mains power cable into the mains power wall socket and switch the power on 1 3 Note Ensure power cord is fed th...

Page 19: ...between the base unit and the cordless handset Place your VTech Range Extender s in different places at your home or business and enjoy talking further away from the base than ever before Handset Handset Handset Base Range extender MOBILE Range extender Range extender ...

Page 20: ...reens show Battery backup mode OR If there is no handset placed in the telephone base after the power goes out all handsets show Out of range OR no power at base and Put HS on base to power base alternatively Place any handset with enough charge in the telephone base Its screen shows Powering base Don t pick up All other handset screens show Battery backup mode Note A handset which does not have e...

Page 21: ...e telephone base when this mode is on Using other system handsets Recommended Operate the handsets the same way as usual except the answering system and all Bluetooth related features which will be disabled Using the handset placed in the telephone base To maximize the operating time you are not advised to use this handset If you do have to use it make sure you do not lift it from the telephone ba...

Page 22: ... up the base If AUTO is selected and handset is not returned to base unit within approximately minutes the handset will temporarily revert to Manual mode to converse battery power IfManualisselected the registered handset s will display To power BS Press TALK OFF whenmains powerinterruptionoccurs PressOFF CLEARandthen placethehandsetontothemainbaseunittoactivate thePowerFailBack Upmodeandstartupth...

Page 23: ...mounting plate You may need a professional to install the mounting plate Tabletop to wallmount installation Click the wall mount bracket securely into the mounting slots for tabletop use Unplug the power adapter from the power outlet Unplug the telephone line cord from the wall jack or DSL ilter Press down on the tabs on the wall mount bracket on the telephone base to release it from tabletop orie...

Page 24: ...e line cord or DSL ilter into the wall jack Plug the power adapter into a power outlet not controlled by a wall switch Align the holes on the back of the telephone base with the wall mounting plate Slide the telephone base down until it locks securely Bundle the telephone line cord and power adapter cord neatly with twist ties if necessary 4 5 6 ...

Page 25: ...rom the wall jack Unplug the power adapter from the power outlet Swivel the wall mount bracket up to tabletop position and then push it into the telephone base until it clicks into place Plug the telephone line cord or DSL ilter into the wall jack Plug the power adapter into a power outlet not controlled by a wall switch Bundle the telephone line cord and power adapter cord neatly with twist ties ...

Page 26: ...he product bATTERY LOw wARNING If the icon lashes in the handset display you will need to recharge the handset before you can use it again During charging the icon will appear to be illing in the display bATTERY PERfORMANCE In ideal conditions the fully charged battery should give up to 1 hours talk time or 160 hours standby time on a single charge Note that a new battery will not reach full capac...

Page 27: ...l electrical retailer After charging your handset for the irst time subsequent charging time is about 6 8 hours a day The battery and handset may become warm during charging however this is normal UsING YOUR VTECH 15850 PHONE ON A bROADbAND ADsL LINE If this product is to be used on a broadband ADSL line then you must ensure that it is connected via an ADSL ilter Using this product on a Broadband ...

Page 28: ... a Network Calling Number Display Service you can set the date and time manually Set the date and time manually Press MENU when the handset or telephone base is not in use Press or to scroll to Set date time Press SELECT and the use the dialing keys to enter the date according to the date format you set Press NEXT and the use the dialing keys to enter the time according to the time format you set ...

Page 29: ...he handset is charging in the telephone base or charger 2 Softkeys Press to select the menu item displayed above the key In menu mode Press to select an item or save an entry or setting GETTING TO kNOw YOUR PHONE 3 1 2 11 4 5 6 7 8 12 13 14 9 10 ...

Page 30: ...de Press and hold to insert a pause key in Call List mode Press to review the caller s number if applicable key in Idle model press and hold to turn Quiet Mode on or off 6 SPEAKER During a call Press to turn on off the speakerphone In Idle mode predialing mode Redial list Call List Phonebook entry Press to make a call with speakerphone During ringing Press to answer a call with speakerphone 7 MUTE...

Page 31: ...g a call or message announcement playback Press to increase the listening volume CALLS VOLUME In idle mode Press to access the call log In Menu mode Phonebook list Redial list Call List Press to scroll down the menu items During a call or message announcement playback Press to decrease the listening volume 12 OFF CLEAR During a call Press to end a call and return to idle screen During ringing Pres...

Page 32: ... go back to previous menu In menu editing mode Press and hold to return to idle screen 3 ALPHANUMERIC KEYPAD Press to insert a digit character key in idle mode Press and hold to turn on off the ringer key in Call List Press to review the caller s number if applicable MOBILE 21 10 20 19 22 17 3 18 16 15 11 14 13 12 1 2 9 7 6 5 4 8 ...

Page 33: ...volume During ringing Press to adjust the ringer volume In idle mode Press to adjust the ringer volume for all lines 8 CHARGING CRADLE 9 MUTE During a call Press to mute the microphone During ringing Press to mute the ringer temporarily 10 MOBILE 1 MOBILE 2 During mobile call ringing Press to make or answer a mobile call During a mobile call Press to answer an incoming MOBILE 1 call when you hear ...

Page 34: ... the answering system on or off 16 DELETE Press to delete the current playing message 17 SKIP Press to play the next message 18 REPEAT Press to play the previous message 19 PLAY STOP Press to play message Press to stop playing message 20 HOME Speakerphone Press to make or answer a home call Flashes quickly when there is an incoming home call Flashes slowly when a home call is on hold 21 USB CHARGI...

Page 35: ...nu of the handset or telephone base Press MENU when the phone is not in use Press or until the screen displays the desired feature menu Press SELECT to enter that menu To return to the previous menu press OFF CLEAR on the handset or CANCEL on the telephone base To return to idle mode press and hold OFF CLEAR on the handset or CANCEL on the telephone base 1 3 ...

Page 36: ...memo Answer On Off Ans sys setup Call log Call guard Intercom View Del all calls Block list Calls w o num Ringers Set date time CND announce Ringer volume Ringer tone On Number only Off Settings Display alerts Time format Date format Auto answer Register Key tone Flash time ECO mode Power outage Reset Only exists if you have downloaded Bluetooth phonebook ...

Page 37: ...s sys setup View Del all calls Call guard Intercom Bluetooth Block list Calls w o num Add device Device list Download PB Change PIN Mob ringer Ringers Set date time CND announce Ringer volume Ringer tone On Number only Off Settings Display alerts Time format Date format Key tone Flash time Reset Only exists if you have downloaded Bluetooth phonebook ...

Page 38: ...38 kEYsTROkE TAbLE ...

Page 39: ...turned on during a call using the handset earpiece 2 Wireless Bluetooth headset On steadily when a wireless Bluetooth headset is in use on the home line Battery status Batteryischarging animateddisplay Battery status The battery icon lashes when the battery is low and needs charging Speakerphone The speakerphone is in use Ringer off The handset ringer is off New voicemail You have new voicemail fr...

Page 40: ...etooth disconnected devices There are Bluetooth disconnected devices on the active devices list 2 Wireless Bluetooth headset On steadily when a wireless Bluetooth headset is in use on the home line Ringer off The telephone base ringer is off New voicemail New voicemail received from your telephone service provider ANS ON Answering system on The answering system is turned on New answering system me...

Page 41: ...ease and comfort of your cordless system handsets IMPORTANT INFORMATION After plugging in the telephone base wait at least 0 seconds before connecting a Bluetooth device The screen shows Bluetooth system busy if your try to connect too soon Refer to the user s manual of your Bluetooth enabled mobile phone or headset for more information about how that device uses Bluetooth connectivity The Bluetoo...

Page 42: ...t is connected to the telephone base Your mobile phone s battery will discharge faster while it is connected to the telephone base via Bluetooth wireless technology Monitor your mobile phone s usage because minutes are deducted from your mobile plan for the duration of all mobile calls Refer to Bluetooth setup to learn how to set up and manage your Bluetooth enabled devices Refer to Using your pho...

Page 43: ...d in an active slot and automatically connected When a device is connected a 1 and or 2 will display after on the handset screen and the MOBILE 1 and or MOBILE 2 light on the telephone base will be on If a device loses its connection to the telephone base it must be reconnected before you can use the device with the telephone system Device list The list of devices connected to the telephone Discon...

Page 44: ...system PIN by default the PIN is 0000 for the telephone base and for most Bluetooth devices PIN information may be exchanged between Bluetooth devices before they can be used This is also known as a Passkey or Passcode bLUETOOTH sETUP To use a Bluetooth enabled mobile phone with your VTech 15850 you must irst pair and connect it with the telephone base All VTech 15850 handsets can be used to make ...

Page 45: ...d mobile phone with a new one To pair and connect a mobile phone 1 Press MENU on the telephone base in idle mode to enter the main menu Press or to highlight Bluetooth and then press SELECT 3 Press SELECT to choose Add device 4 Press SELECT to choose Add mobile The screen displays Please wait followed by 1 If mobile is connected to BT device pls disconnect it If there are already 4 paired devices ...

Page 46: ...obile phone passcode typically 0000 into the telephone base and press SET Enter the PIN of the telephone base the default PIN is 0000 into your mobile phone to continue the pairing process if required The telephone base displays Adding Mobile phone A 8 When a device is successfully connected the telephone base displays Mobile phone A is added and connected to base and the corresponding status icon...

Page 47: ...ts on your mobile phone and your VTech 15850 to complete the pairing process ADD A bLUETOOTH ENAbLED HEADsET To pair and connect a headset 1 Press MENU on the telephone base in idle mode to enter the main menu Press or to highlight Bluetooth and then press SELECT 3 Press SELECT to choose Add device 4 Press or to highlight Add headset and then press SELECT The screen displays Please wait followed b...

Page 48: ...adsets When the screen displays the found devices press or to highlight your headset if necessary and then press SELECT Enter the PIN of your headset if required The PIN for most Bluetooth devices is 0000 refer to the user s manual of your headset and then press NEXT 8 The screen displays Adding Headset A when the base is connecting to your headset 9 When a device is successfully connected the tel...

Page 49: ...evice Turning off the Bluetooth feature of the device Disconnecting through the telephone base Device list If you disconnect through the Device list the telephone base will not attempt to reconnect until your device is moved out of range and then moves back in range again bLUETOOTH CONNECTION fROM IDLE MODE When you have active devices that are not connected CONNECT appears on the telephone base i...

Page 50: ...dset phonebook with up to 4 digits for each phone number and 15 characters for each name Before downloading the phonebook make sure the mobile phone is paired and connected to the VTech 15850 Make sure the handset battery is charged for at least 30 minutes Place your mobile phone next to the telephone base while downloading To download a mobile phone phonebook 1 Press MENU on the telephone base in...

Page 51: ...phone passcode into the telephone base and press SET to save Your mobile phone may require you to press a key to confirm the phonebook download If the selected device s phonebook has already been downloaded to your telephone system before the telephone base displays the last update date of your mobile phone The phonebook stored on your telephone system for that mobile phone will be erased and repl...

Page 52: ...se displays No entries found Download from SIM only Press YES to confirm If SIM card only is chosen but with no entries saved the telephone base displays No entries found Download from Phone only Press YES to confirm If Phone and SIM are chosen but with no entries saved in either or both phonebooks the telephone base displays No entries found Download from Phone only Press YES to confirm When down...

Page 53: ...ess you may press STOP The telephone base displays Download phonebook cancelled The telephone base displays Download fail when it returns to idle mode Note During the download process do not attempt to make changes to your mobile phone phonebook REMOVE A DOwNLOADED PHONEbOOk 1 Search for the desired downloaded phonebook in the phonebook menu see Review phonebook entries and 3 character alphabetica...

Page 54: ...ON 4 Press or to highlight Last update then press SELECT The telephone base displays Mobile phone A Last update MM DD YY Total XXXX OR The telephone base displays Mobile phone A Last Download failed MM DD YY if there was an interruption during that phonebook download 5 Press OK to exit Note If a handset tries to access the phonebook while a Bluetooth phonebook download is in progress the screen sh...

Page 55: ...ght Bluetooth then press SELECT 3 Press or to highlight Change PIN then press SELECT The telephone base displays Enter new PIN and the existing PIN 4 Use the dialing keys to enter a new 4 digit code Press MUTE DELETE on a handset or X DELETE on the telephone base to erase a digit Press and hold MUTE DELETE on a handset or X DELETE on the telephone base to erase all digits Press or to move the curs...

Page 56: ... base in idle mode to enter the main menu Press or to highlight Bluetooth then press SELECT 3 Press or to highlight Mob ringer then press SELECT If there are more than one paired device on the device list press or to highlight the desired device then press SELECT 4 Press or to choose On or Off then press SET Note The quality of ringtone played on your telephone is subject to individual ringtone ch...

Page 57: ...PEAKER To answer a home call Press HOME RECALL or SPEAKER SPEAKER To end a home call Press OFF CLEAR or put the handset in the telephone base or charger Notes The screen shows the elapsed time as you talk in hours minutes and seconds When predialing preview numbers before dialing press MUTE DELETE to backspace and delete press and hold 0 to insert a dialing pause a P appears You cannot answer a ho...

Page 58: ... talk in hours minutes and seconds When predialing preview numbers before dialing press X DELETE to backspace and delete press and hold REDIAL PAUSE to insert a dialing pause a P appears You cannot answer a home call using your connected mobile phone Using a Bluetooth headset You can use a Bluetooth headset for home calls However you need to keep the device within 15 feet of the telephone base for...

Page 59: ...isplays Transferring audio to Headset A CALL wAITING ON THE HOME LINE If you subscribe to call waiting service from your telephone service provider you hear a tone if someone calls while you are already on a call Refer to your Telephone Service Provider regarding operation of Call Waiting MAkE ANswER OR END A MObILE CALL The VTech 15850 can be used to make or answer calls on the mobile line You ca...

Page 60: ...l Press MOBILE 1 or MOBILE 2 To end a mobile call Press OFF CLEAR or put the handset in the telephone base or charger Using the telephone base To make a mobile call 1 Press MOBILE1 or MOBILE 2 then enter the telephone number Press DIAL To predial a mobile call Enter the telephone number then press MOBILE 1 or MOBILE 2 To answer a mobile call Press MOBILE 1 or MOBILE 2 To end a mobile call Press MO...

Page 61: ...CT to connect your mobile phone to the telephone system Refer to Bluetooth connection from idlemode and Connect disconnect an active device sections CALL wAITING ON THE MObILE LINE If you subscribe to call waiting service from your mobile phone service provider you hear a beep if someone calls while you are already on a call Using a handset Press MOBILE 1 or MOBILE 2 to put your current call on ho...

Page 62: ... the handset earpiece press OTB on the handset The handset displays Boost on Press OTB again to turn off The handset displays Boost off ANswER AN INCOMING MObILE CALL wHILE ON A HOME CALL If you are on a home call and you receive an incoming mobile call you hear a beep and 1 or 2 displays on the handset or telephone base you are using The telephone base and all other handsets ring To answer the in...

Page 63: ...andset Press HOME RECALL on the handset Using the telephone base Press HOME on the telephone base ANswER AN INCOMING HOME CALL wHILE ON A MObILE CALL If you are on a mobile call and you receive an incoming home call you hear a beep and displays on the handset or telephone base you are using The telephone base and all other handsets ring To answer the incoming home call Using a handset Press HOME R...

Page 64: ...d all handsets display Mobile 1 2 call on hold Using the telephone base Press HOME on the telephone base The mobile line is still on hold The telephone base and all handsets display Mobile 1 2 call on hold To resume the mobile call on hold Using a handset Press MOBILE 1 or MOBILE 2 on the handset Using the telephone base Press MOBILE 1 or MOBILE 2 on the telephone base Note If you have turned on y...

Page 65: ...ighlight Conference 3 Press SELECT The conferencing device s screen displays Conf To select an option while on a conference call 1 Press OPTION on the handset or telephone base Press or to highlight one of the following options End Home line End Mob 1 line Equalizer Call log Phonebook Redial 3 Press SELECT To end a conference call Press OFF CLEAR on the handset or HOME on the telephone base or put...

Page 66: ...r the phone call so only features that are normally available during a call can be used HANDsET sPEAkERPHONE During a call press SPEAKER on the handset to switch between the speakerphone and normal handset use Press OFF CLEAR or return the handset to the telephone base or charger to hang up VOLUME CONTROL While on a call you can adjust the listening volume on the handset or telephone base If it is...

Page 67: ...ependent MUTE The mute function allows you to hear the other party but the other party cannot hear you During a call press MUTE The screen displays Muted until the mute function is turned off Press MUTE again to resume the conversation The screen displays Microphone ON TEMPORARY RINGER sILENCING When the telephone is ringing you can temporarily silence the ringer of the handset or the telephone ba...

Page 68: ...ears on the handsets and telephone base HOME RECALL lashes on the handsets and HOME lashes on the telephone base To resume a home call on hold Press HOME RECALL on handsets or HOME on the telephone base To place a mobile call on hold Press HOLD on the handset or telephone base Mobile 1 2 call on hold appears on the handsets and telephone base MOBILE 1 or MOBILE 2 on the handsets and on the telepho...

Page 69: ...r mobile call press OPTION Press or to highlight Equalizer then press SELECT 3 Press or to highlight Treble 1 Treble 2 Bass or Natural the default setting then press SELECT Notes If you switch the call between the handset and speakerphone by pressing SPEAKER SPEAKER the audio setting remains unchanged The current equalizer setting remains unchanged until you select a new setting ...

Page 70: ...se through the list The handset or the telephone base beeps twice at the end of the list Press OFF CLEAR on a handset or CANCEL on the telephone base to exit To dial the redial entry 1 Press HOME RECALL or SPEAKER on a handset or Press HOME on the telephone base to use the home line Press OPTION and then or to highlight Redial and then press SELECT 3 Press or to browse until the desire number disp...

Page 71: ... edit the number if necessary Press or to move the cursor to the left or right Press MUTE DELETE on a handset or X DELETE on the telephone base to erase a digit Press and hold MUTE DELETE on a handset or X DELETE on the telephone base to erase all digits Press and hold 0 on a handset or REDIAL PAUSE on the telephone base to enter a dialing pause a P appears 5 Press NEXT 6 Press or to highlight one...

Page 72: ...nd hold MUTE DELETE on a handset or X DELETE on the telephone base to erase all characters 8 Press SAVE The screen displays Saved and you hear a conirmation tone To delete the redial entry 1 Press REDIAL on a handset or REDIAL PAUSE on the telephone base in idle mode Press or to browse until the desire number displays 3 Press MUTE DELETE on the handset or X DELETE on the telephone base to delete t...

Page 73: ...Press or to scroll to Phonebook Press SELECT and or to scroll to desired phonebook and then press VIEW Press or to hightlight the desired entry Press DIAL dial the displayed number To access a number in the call log Press OPTION while on a call Press or to scroll to Call log Press SELECT and or to scroll to desired entry Press CALL to dial the displayed number To access a number on the redial list...

Page 74: ...aging tone on all handsets for 60 seconds All idle handsets ring and display Paging Note If you press OFF CLEAR MUTE DELETE or MUTE on a handset the ringer of that handset stops but the paging to the rest of the handsets continues To stop paging Press HOME RECALL or SPEAKER SPEAKER on the handset s OR Press HANDSET LOCATOR CANCEL or STOP on the telephone base ...

Page 75: ...to all Only one device can review the phonebook at a time If another device tries to enter the phonebook its screen shows Not available at this time When there are no records in the phonebook the screen shows Phonebook empty When the phonebook is full and you try to save an entry the screen shows Phonebook full When you try to save a number already stored in the phonebook the screen shows Number a...

Page 76: ...e number Press or to move the cursor to the left or right Press MUTE DELETE on a handset or X DELETE on the telephone base to erase a digit Press and hold MUTE DELETE on a handset or X DELETE on the telephone base to erase all digits Press and hold 0 on a handset or REDIAL PAUSE on the telephone base to enter a dialing pause a P appears 6 Press NEXT Press or to highlight one of the following types...

Page 77: ...or X DELETE on the telephone base to erase all characters 10 Press SAVE to conirm and the screen shows Saved You hear a conirmation tone ADD A PREDIALED NUMbER TO PHONEbOOk You can save a predailed telephone number to the phonebook 1 Enter the telephone number when in idle mode then press SAVE to move on to edit the number and then press NEXT Press or to highlight one of the following types Home M...

Page 78: ...rase all characters 5 Press SAVE to conirm and the screen shows Saved You hear a conirmation tone REVIEw PHONEbOOk ENTRIEs Phonebook entries appear alphabetically 1 Press on the handset or PHONE BOOK on the telephone base when in idle mode Press or to highlight a phonebook then press VIEW 3 Press or on the telephone base to browse OR 1 Press MENU when in idle mode Press or to highlight Phonebook t...

Page 79: ...e enhanced 3 character search to ind your contacts quickly and eficiently 1 Follow the steps in Review phonebook entries on the previous page to enter the phonebook When an entry appears use the dialing keys to enter the letters associated with the name You can enter up to 3 letters for the search The letters will show at the top left hand corner of the screen After you have entered one to three l...

Page 80: ...onebook entry 1 Search for the desired entry in the phonebook see Review phonebook entries and 3 character alphabetical search When the desired entry appears press pound key repeatedly on the handset to show different dialing options When the displayed number is in the correct format press HOME RECALL or SPEAKER on the handset or press HOME on the telephone base to use the home line Press MOBILE 1...

Page 81: ...he phonebook 1 Search for the desired entry in the phonebook see Review phonebook entries and 3 character alphabetical search When a phonebook entry displays press EDIT The screen shows EDIT NUMBER along with the phone number to be edited 3 Use the dialing keys to edit the number Press or to move the cursor to the left or right Press MUTE DELETE on a handset or X DELETE on the telephone base to er...

Page 82: ...e a character Press and hold MUTE DELETE on a handset or X DELETE on the telephone base to erase all characters 8 Press SAVE to conirm and the screen shows Saved You hear a conirmation tone EDIT A PHONEbOOk ENTRY If you only want to edit the type of a phonebook entry 1 Search for the desired entry in the phonebook see Review phonebook entries and 3 character alphabetical search When a phonebook en...

Page 83: ...sired entry appears press MUTE DELETE on the handset or X DELETE on the telephone base The screen displays Delete contact and the name of the entry Press YES to conirm 3 The screen displays Contact deleted and then the next alphabetical entry in the phonebook You hear a conirmation tone Note Once a phonebook entry is deleted it cannot not be retrieved ...

Page 84: ...desired feature menu Press SELECT to enter the menu To return to the previous menu press CLEAR To return to idle mode press and hold CLEAR Using the telephone base Press MENU when idle Press or until the screen displays the desired feature menu Press SELECT to enter the menu To return to the previous menu press CANCEL To return to idle mode press and hold CANCEL 1 3 1 3 PHONE sETTINGs ...

Page 85: ...set the date format Press MENU when the handset or telephone base is not in use Press or to scroll to Settings Press SELECT and or to scroll to Date format Press SELECT and or to select your desired date format MM DD YY or DD MM YY Press SELECT to conirm You hear a conirmation tone To set the time format Press MENU when the handset or telephone base is not in use Press or to scroll to Settings Pre...

Page 86: ...volume for incoming calls on the home line and the mobile line Using a handset Press MENU when the handset is not in use Press or to scroll to Ringers Press SELECT and or toscrolltoRinger volume Press SELECT and or to sample each ringer volume level a total of levels for your selection including volume Ringers off Press SET to save your selection You hear a conirmation tone Using the telephone bas...

Page 87: ... the desired ringer melody a total of 10 melodies for your selection Press SELECT to conirm You hear a conirmation tone AUTO ANswER HANDsET ONLY This feature allows you to answer a call by lifting the handset off the base if you have set the Auto answer feature to On Using a handset Press MENU when the handset is not in use Press or to scroll to Settings Press SELECT and or to scroll to Auto answe...

Page 88: ...the desired key tone volume level or Off Press SET to save your selection You hear a conirmation tone fLAsH TIME The lash time settings is country dependent Please contact your local service provider for the correct settings Press MENU when the handset or telephone base is not in use Press or to scroll to Settings Press SELECT and or to scroll to Flash time Press SELECT and or to choose the desire...

Page 89: ...he transmission range will be halved Using a handset Press MENU when the handset is not in use Press or to scroll to Settings Press SELECT and or to scroll to ECO mode Press SELECT and or to select On or Off Press SELECT to save your selection You hear a conirmation tone 1 3 4 5 ...

Page 90: ...information If the caller s name is private or unknown the phone number up to the last 11 digits will be announced If the caller s phone number is also private or unknown no information will be announced The default setting is On To turn on or off the calling number display announce feature Press MENU when the handset or telephone base is not in use Press or to scroll to CND announce Press SELECT ...

Page 91: ...dset and base This feature does not announce information for call waiting calls It takes at least rings for the phone to receive Calling Number Display information and announce it If the phone is answered before the end of the second ring the phone won t have time to announce the caller s information Pronunciation of names may vary with this feature Not all names may be pronounced correctly Callin...

Page 92: ...lly When QUIET mode is on the answering system takes calls and records messages without broadcasting them To turn QUIET mode on Press and hold in idle mode to enter the QUIET mode setting screen The screen shows Set quiet mode duration 1 to 12 hours _ _ Use the dialing keys to enter the desired number of hours 1 1 you would like to turn on QUIET mode then press SELECT Your screen briely shows Answ...

Page 93: ...tion tone The screen displays Reset default done 1 3 4 5 Notes If you change the base ringer handset ringer ringer volume key tone or Calling Number Display announce features when QUIET mode is on the sample plays but the feature is still muted after saving the setting After QUIET mode is turned off or the set period of time has expired all muted features will be activated again The OTB function i...

Page 94: ... home line allows you to see the name number date and time of the incoming calls The Calling Number Display may appear differently if the caller is matched to a phonebook entry see Memory match on page 96 When a Network Calling Number Display is active on your service incoming numbers will be saved in the telephone s Call log The number will be shown on the display when the phone is ringing If the...

Page 95: ... no longer shows You can review redial and copy an entry into the phonebook Entries appear in reverse chronological order Only one handset can review the call log at a time If a handset tries to enter the call log while another handset is already in it you will hear a beep The call log information might not be available for every incoming call The callers might intentionally block their names and ...

Page 96: ...ephone number is not available the handset may display one of the following explanations UNAVAILABLE Thiscaller snumberisunavailable PRIVATE Thecallerisblockingthetelephonenumber When the list is full and a new call is received the oldest entry will be deleted automatically IMPORTANT To use a Network Calling Number Display you must irst subscribe to the service from your service provider For more ...

Page 97: ... Review the call log to ind out who called to return the call or to copy the caller s name and number into your phonebook Call log empty appears if there are no records in the call log 1 When the handset or the telephone base is in idle mode press CALLS on the handset or CALLS on the telephone base to review the call log in reverse chronological order starting with the most recent call OR Review t...

Page 98: ...s can only be saved to the Home phonebook 1 Select a desired entry in the call log see Review the call log When the desired entry appears press pound key repeatedly to show different dialing options 3 When the number is in correct format press SAVE The screen displays SAVE TO 4 Press SELECT to choose PB 5 Use the dialing keys to edit the number Press or to move the cursor to the left or right Pres...

Page 99: ...e cursor to the left or right Press 0 to add a space Press MUTE DELETE on a handset or X DELETE on the telephone base to erase a character Press and hold MUTE DELETE on a handset or X DELETE on the telephone base to erase all characters Press pound key to move the last word to the front For example Johnson Charlie becomes Charlie Johnson when you press pound key 8 Press SAVE to conirm The screen s...

Page 100: ... der If the telephone number from the Calling Number Display information has already been saved in the phonebook under a different name the new name will overwrite the old one DELETE AN ENTRY IN THE CALL LOG Press MUTE DELETE on the handset or X DELETE on the telephone base to delete the shown entry DELETE THE ENTIRE CALL LOG 1 Press MENU when in idle mode Press or to scroll to Call log then press...

Page 101: ...ork voicemail number 1 5101 OR Press HOME RECALL or SPEAKER on the handset or HOME on the telephone base then press and hold 1 to dial the network voicemail number 1 5101 To reset voicemail indicator Press MENU in idle mode to enter the main menu Press or to scroll to Settings Press SELECT and or to scroll to Display alerts Press SELECT and or to scroll to Home line Press SELECT and or to scroll t...

Page 102: ...Ck LIsT ENTRY 1 Press MENU in idle mode to enter the main menu Press or to scroll to Call guard Press SELECT twice to select Block list Press or to scroll to Add new entry Press SELECT The screen displays ENTER NUMBER 5 Use the dialing keys to enter a telephone number Press or to move the cursor to the left or right Press MUTE DELETE on a handset or X DELETE on the telephone base to erase a digit ...

Page 103: ...UTE DELETE on a handset or X DELETE on the telephone base to erase all characters 8 Press SAVE to conirm and the screen shows Saved You hear a conirmation tone REVIEw bLOCk LIsT ENTRIEs Block list entries appear alphabetically Press MENU in idle mode to enter the main menu Press or to scroll to Call guard Press SELECT twice to select Block list Press SELECT again to select View Press or to browse ...

Page 104: ... MUTE DELETE on a handset or X DELETE on the telephone base to erase all digits Press and hold 0 on a handset or REDIAL PAUSE on the telephone base to enter a dialing pause a P appears 4 Press NEXT The screen displays EDIT NAME 5 Use the dialing keys to edit the name Press or to move the cursor to the left or right Press 0 to add a space Press MUTE DELETE on a handset or X DELETE on the telephone ...

Page 105: ...ed it cannot not be retrieved bLOCk CALLs wITHOUT NUMbER You can choose to block calls without number Press MENU in idle mode to enter the main menu Press or to scroll to Call guard Press SELECT and then or to scroll to Calls w o num Press SELECT twice to select Settings Press SELECT and then or to scroll to On or Off When On is chosen press or to scroll to Private for calls that the caller is blo...

Page 106: ...e main menu Press or to scroll to Call guard Press SELECT and then or to scroll to Calls w o num Press SELECT and then or to scroll to Call guard annc Press SELECT twice to choose On Off Press or to scroll to On or Off Press SET to conirm You hear a conirmation tone Notes If the answering system is on the screen will display Call guard annc will screen incoming calls w o number If the answering sy...

Page 107: ...ault outgoing message for calls without numbers or replace it with your own To play your outgoing message for calls without number Press MENU in idle mode to enter the main menu Press or to scroll to Call guard Press SELECT and then or to scroll to Calls w o num Press SELECT and then or to scroll to Call guard annc Press SELECT and then or to scroll to Outgoing msg Press SELECT and then or to scro...

Page 108: ...ELECT and then or to scroll to Outgoing msg Press SELECT to highlight Record OGM Press SELECT to start recording your outgoing message The telephone announces Record after the tone Press STOP when you are done After the tone speak towards the microphone of the handset or telephone base Press STOP when you inish recording Notes Your outgoing message can be up to 90 seconds in length Outgoing messag...

Page 109: ... and then or to scroll to Calls w o num Press SELECT and then or to scroll to Call guard annc Press SELECT and then or to scroll to Outgoing msg Press SELECT and then or to scroll to Reset OGM Press SELECT The screen displays Reset to default OGM Press YES to conirm The screen displays OGM reset to default and announces Announcement deleted 1 3 4 5 6 8 ...

Page 110: ...nswering system is turned off and you change any of its settings the answering system automatically turns on again and the handset displays Answering sys is on When the answering system is turned on the ANS ON OFF light on the telephone base is on and the handsets display ANS ON To turn the answering system on or off Press on the telephone base to turn the answering system on or off When the answe...

Page 111: ...or Off Press SELECT to conirm You hear a conirmation tone OUTGOING MEssAGE An outgoing message is the greeting callers hear when calls are answered by the answering system The telephone is preset with a greeting that answers calls with Hello please leave a message after the tone You can use this default outgoing message or replace it with your own To play your outgoing message Press MENU in idle m...

Page 112: ...icrophone of the handset or telephone base Press STOP when you inish recording Notes Your outgoing message can be up to 90 seconds in length Outgoing messages shorter than two seconds are not recorded To reset your outgoing message Press MENU in idle mode to enter the main menu Press or to scroll to Answering sys Press SELECT twice to select Outgoing msg Press or to scroll to Reset OGM Press SELEC...

Page 113: ...nounces End of messages and the screen displays End of messages To listen to messages with the telephone base Press PLAY STOP to listen to messages If you have either new or old messages the messages play automatically If you have both new and old messages To play new messages press PLAY STOP and then SELECT to select Play new msgs To play old messages press or to highlight Play old msgs then pres...

Page 114: ...lays Call back with the Calling Number Display information Press CALL to call back the caller or BACK to restart the message playback If the dialing format used is not correct then use the option above to choose the correct dialing format before calling back the caller Press PLAY STOP or CANCEL to stop the playback To listen to messages with the handset Press MENU in idle mode Press or to highligh...

Page 115: ...OME RECALL CALL or SPEAKER to use the home line or press MOBILE 1 or MOBILE 2 to use the mobile line to call back the caller If necessary press pound key or 1 to show different dialing options Press OFF CLEAR or BACK to restart the playback If you do not call back within 10 seconds message playback restarts Press HOME RECALL or MOBILE 1 or MOBILE 2 to pause the message playback The telephone base ...

Page 116: ...viously reviewed messages are erased and the telephone announces All old messages deleted Using a handset or the telephone base Press MENU idle mode to enter the main menu Press or to highlight Answering sys then press SELECT Press or to highlight Delete all old then press SELECT The screen displays Delete all old messages Then press YES to conirm The screen displays Deleting and then All old msgs...

Page 117: ...emo then press SELECT The system announces Record after the tone Press STOP when you are done After the tone speak towards the handset or telephone base Press STOP when you inish recording The handset announces Recorded and then returns to the previous menu ANswERING sYsTEM sETTINGs In the answering system setup menu you can change the settings for call screening number of rings remote access code...

Page 118: ...LECT to conirm your selection You hear a conirmation tone NUMbER Of RINGs You can set the answering system to answer an incoming call after 6 5 4 3 rings or toll saver With toll saver selected the answering system answers after rings when you have new messages or after 4 rings when you have no new messages This enables you to check for new messages and avoid paying unnecessary long distance charge...

Page 119: ...otely from any touch tone telephone The preset code is 19 You can set the code from 00 to 99 To change the remote access code Press MENU idle mode to enter the main menu Press or to highlight Answering sys then press SELECT Press or to highlight Ans sys setup then press SELECT Press or to highlight Remote code then press SELECT Use the dialing keys to enter a two digit number Press SAVE to conirm ...

Page 120: ... or to highlight Answering sys then press SELECT Press or to highlight Ans sys setup then press SELECT Press or to highlight Msg alert tone then press SELECT Press or to highlight On or Off Press SELECT to conirm your selection You hear a conirmation tone RECORDING TIME You can set the recording time limit for each incoming message To change the message recording time Press MENU idle mode to enter...

Page 121: ...in digital answering system messages and voicemail messages are separate Each alerts you to new messages differently If and XX New msgs show on the handset and XX New messages show on the telephone base there are new messages in the built in answering system To listen to messages recorded on your digital answering system press PLAY STOP on the telephone base If and New voicemail display on the han...

Page 122: ... your telephone service provider to deactivate your voicemail service CALL sCREENING To screen a call at the telephone base If the answering system and call screening are set to on the announcement and the incoming message broadcast at the telephone base when a call is answered by the answering system Options while a message is being recorded Press VOLUME on the telephone base to adjust the call s...

Page 123: ... service the handset shows Home Incoming call Options while a message is being recorded Press or on the handset to adjust the call screening volume Press OFF CLEAR or SILENCE to temporarily silence the call screening Press SCREEN to temporarily turn on the call screening if call screening is set to off CALL INTERCEPT While screening a call you can stop recording and speak to the caller by pressing...

Page 124: ... messages The message alert tone is temporarily off Only press X DELETE a second time if you wish to erase all old messages in your answering system The message alert tone resumes when you receive another message REMOTE ACCEss A two digit security code is required to access the answering system remotely from any touch tone telephone The preset code is 19 See Remote access code section to change it...

Page 125: ...o delete all old messages 4 Press to repeat the current message during playback 5 Press to stop any operation including recording 5 Press to listen to a list of remote commands 6 Press to skip to the next message during playback 7 Press to record a new announcement 8 Press to end remote access the call will be terminated 0 Press to turn the answering system on or off ...

Page 126: ...ne announces the help menu options If you do not press any key within 0 seconds the remote access call automatically disconnects When the answering system is turned off the telephone answers after 10 rings and announces Please enter your remote access code When the memory is full the answering system answers incoming calls after 10 rings and announces Memory is full Enter the remote access code ...

Page 127: ... join a home call Using a handset Press HOME RECALL or SPEAKER SPEAKER on another handset to join the call Using the telephone base Press HOME to join the call To join a mobile call Using a handset Press the corresponding MOBILE 1 or MOBILE 2 on another handset to join the call Using the telephone base Press the corresponding MOBILE 1 or MOBILE 2 to join the call ...

Page 128: ...device and press SELECT Your handset screen shows Calling VTECH X or Calling VTECH 0 The destination device s rings and shows VTECH X is calling VTECH represents the handset name X represents the handset number To answer the intercom call press HOME RECALL SPEAKER SPEAKER MOBILE 1 or MOBILE 2 on the destination handset or press HOME on the telephone base Both devices now show Intercom 3 To end the...

Page 129: ... to the desired handset and press SELECT The telephone base shows Calling VTECH X The destination handset s rings and shows VTECH 0 is calling To answer the intercom call press HOME RECALL SPEAKER SPEAKER MOBILE 1 or MOBILE 2 on the destination handset Both the base and the handset now show Intercom 3 To end the intercom call one party presses END OFF CLEAR or places the handset back in the teleph...

Page 130: ... CLEAR or MUTE DELETE on the handset or press CANCEL or MUTE on the telephone base You can only use one pair of devices at a time to make intercom calls ANswER AN INCOMING CALL DURING AN INTERCOM CALL When you receive an incoming home call during an intercom call there will be an alert tone on the telephone base To answer a home call during an intercom call Using a handset Press HOME RECALL to ans...

Page 131: ...com call hear an alert tone Using a handset Press MOBILE 1 or MOBILE 2 to answer the mobile call and the intercom call ends automatically Using the telephone base Press MOBILE 1 or MOBILE 2 to answer the mobile call The intercom call ends automatically CALL TRANsfER UsING INTERCOM Use the intercom feature to transfer an outside call to another system handset or the telephone base You can also shar...

Page 132: ...com call on the other device press HOME RECALL SPEAKER SPEAKER MOBILE 1 or MOBILE 2 on the destination handset or press HOME on the telephone base 4 From this intercom call you have the following options You can transfer the call Press OPTION and then press SELECT to select Transfer on the calling handset Your screen shows Call transferred The other device automatically connects to the outside cal...

Page 133: ... press OPTION Press SELECT to choose Intercom If you have one handset the handset shows Calling HANDSET If you have more than one handset the handset shows INTERCOM TO Use the dialing keys to enter a specific handset number or press or to scroll to the desired device and press SELECT The call is automatically put on hold Your handset screen shows Calling VTECH X The destination handset s rings and...

Page 134: ...s or to highlight Share call then press SELECT You can end the intercom call and continue the outside call on the telephone base Press END on the telephone base The destination handset shows Intercom ended Notes To cancel the transfer call and return to the external call before the intercom call is answered press CANCEL on the telephone base If the other handset does not answer the intercom call w...

Page 135: ...e active at a time While OTB is in use between two devices other devices cannot use the intercom feature but can access the answering system When you attempt to place a broadcast call to another device which is accessing the answering system or on an intercom call or outside call your device screen shows Not available at this time Note The OTB function is not available when QUIET mode is on TURN O...

Page 136: ...ess OTB on the handset Press or to highlight the destination device number then press SELECT or OTB The handset shows Connecting to VTECH X VTECH represents the handset name X represents the destination handset number or Connecting to VTECH 0 VTECH represents the base name for a few seconds When the connection is made both your and the destination device screens display Press and hold OTB to talk ...

Page 137: ...e OTB call ends automatically Using the telephone base 1 There are a few ways to begin a OTB call to a single handset When the telephone base is not in use If you have one handset press and hold OTB If you have more than one handset w Press OTB then use the dialing keys to enter the destination handset number OR w Press or to highlight the destination handset number then press SELECT or OTB The te...

Page 138: ...ess CANCEL or END The telephone base shows Broadcast Ended for a few seconds Note After OTB is released the OTB call remains open for a short time If no one presses OTB within 10 seconds the OTB call ends automatically bROADCAsT CALL TO MULTIPLE DEVICEs When there are multiple handsets registered to the phone system OTB supports one to group calls To call multiple devices Using a handset 1 You hav...

Page 139: ... hold OTB until the screen shows Connecting to group Press OTB Press or to choose Group Press SELECT or press OTB and the telephone base shows Connecting to group When the connection is made both the caller and the destination parties hear a beep The speakerphones on all other devices automatically activate You need to press and hold OTB when you want to speak Speak towards the telephone base Your...

Page 140: ...Calling VTECH 0 or Calling VTECH X The destination device briely shows Broadcast Ended and then VTECH X is calling or VTECH 0 is calling The destination device rings Press HOME RECALL on the destination handset or press HOME on the telephone base to answer the intercom call Both devices now show Intercom To end the intercom call press OFF CLEAR on your handset or place the handset in the telephone...

Page 141: ...ll is answered During a one to group broadcast call press HOME RECALL on the initiating handset or press HOME on the telephone base The broadcast call ends automatically and the outside call is answered During a one to group broadcast call press HOME RECALL on any one of the destination handsets or telephone base That device answers the outside call The broadcast call continues for the rest of the...

Page 142: ...oadcast call ends automatically and the outside call is answered During a one to group broadcast call press MOBILE 1 or MOBILE 2 on any one of the destination handsets or telephone base That device answers the outside call The broadcast call continues for the rest of the OTB participants To leave the broadcast call without answering the incoming call press OFF CLEAR on your handset or CANCEL on yo...

Page 143: ...oadcast call ends automatically During a one to group broadcast call press HOME RECALL on the initiating handset or telephone base The broadcast call ends automatically and you get a dial tone During a one to group broadcast call press HOME RECALL on any one of the destination handsets or telephone base That device gets a dial tone The broadcast call continues for the rest of the OTB participants ...

Page 144: ...all the call continues until all participants or the initiator hangs up Press OFF CLEAR or END on the handset or press CANCEL or END on the telephone base The screen shows Broadcast Ended OR Place the handset in the telephone base or charger then the handset return to idle mode Note After OTB on the handset or OTB on the telephone base is released the broadcast call remains open for a short time I...

Page 145: ... it and try pairing again Carefully follow the pairing instructions on the BLUETOOTH section and make sure that your mobile phone is not connected to any other Bluetooth device Turn off your mobile phone then turn it on again Reset the telephone base Unplug the unit s electrical power Wait for approximately 15 seconds then plug it back in Repeat the above suggestions I cannot pair my headset to th...

Page 146: ...that the Bluetooth function of your mobile phone is turned on See the user s manual of your mobile phone for more information Make sure that your Bluetooth mobile phone is not connected to any other Bluetooth device Turn off your mobile phone then turn it on again Make sure that your mobile phone is on the active devices list For some mobile phones you must authorize the VTech 15850 device in your...

Page 147: ...lly pair and connect to the telephone base Carefully follow the pairing process on on the Bluetooth section Reset the telephone base Unplug the unit s electrical power Wait for approximately 15 seconds then plug it back in Repeat the above suggestions I don t know how to search for or add new devices on my mobile phone Most mobile phones have the Bluetooth feature in the connection or setup menus ...

Page 148: ...tion is turned on Bluetooth system busy appears on the display Make sure that your mobile phone is not in use when connected and on the active devices list Make sure that your mobile phone or headset is not connected to any other Bluetooth device Your telephone system can only use one Bluetooth device at a time The PIN on the telephone base does not work The default PIN is 0000 If you have changed...

Page 149: ... VTech 15850 I cannot download contacts from my mobile phone to my VTech 15850 Make sure that your mobile phone is paired and connected to the base Make sure you place your mobile phone next to the base while downloading If your mobile phone does not support the download you can send the phonebook from your mobile phone The system can receive the phonebook automatically See the user s manual of yo...

Page 150: ...r mobile phone Can the VTech 15850 help the poor mobile phone reception in my house If your mobile phone has poor reception in your home the VTech 15850 cannot improve the reception However if you have a location in your house with better reception you can leave your mobile phone in that location while you use VTech 15850 mobile line In order for this to work the mobile phone must be within 30 fee...

Page 151: ...ephone base You may have moved out of range Reset the telephone base Unplug the electrical power Wait for 15 seconds then plug it back in Allow up to one minute for the cordless handset and telephone base to reset Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone Try installing your phone as far away as possible from these types of e...

Page 152: ...ne Try all the suggestions above Move the cordless handset closer to the telephone base You may have moved out of range If the previous suggestions do not work disconnect the telephone base from the telephone jack and connect to a different phone If there is no dial tone on that phone either the problem is in your wiring or telephone service Contact your telephone service provider Your line cord m...

Page 153: ...d in the telephone base has enough charge to power up the system Try removing and re installing the handset s battery Place the handset in the telephone base again The batteries do not hold a charge If the cordless handset is in the telephone base or charger and the charge light is not on refer to The charge light is off in HELP section Charge the battery in the cordless handset for at least ten h...

Page 154: ...telephone base as far as possible from any other existing cordless telephone system that may already be installed Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone Try installing your phone as far away as possible from these types of electronic devices Do not install this phone near a microwave oven or on the same electrical outlet Y...

Page 155: ...ect the telephone base from the telephone jack and plug in a different telephone If you still hear other calls call your telephone service provider My cordless handset does not ring when I receive a call Make sure that the ringer is not off Refer to Ringer volume section Make sure you plug in the telephone line cord securely into the telephone base and the telephone jack Make sure you plug in the ...

Page 156: ...orking phone at the phone jack If another phone has the same problem contact your telephone service provider charges may apply Other electronic products can cause interference with your cordless phone Try installing your phone as far away as possible from electronic devices such as television sets VCRs or other cordless telephones Remove the battery Install the battery again and place the cordless...

Page 157: ...ge protector plug the phone or modem surge protector into a different location If this does not solve the problem relocate your phone or modem farther apart from one another or use a different surge protector Move your telephone base to a higher location The phone may have better reception when installed in a high area If other phones in your home are having the same problem contact your telephone...

Page 158: ...elephone service provider for this feature to work on your phone The caller may be calling from an area that supports Calling Number Display Both your and your caller s telephone service providers must use Calling Number Display compatible equipment If you subscribe to high speed Internet service DSL digital subscriber line through your telephone line you must install a DSL ilter between the telep...

Page 159: ...f a caller leaves a very long message part of it may be lost when the system disconnects the call after the maximum recording time you have set If the caller pauses for longer than seven seconds the system stops recording and disconnects the call If the system s memory becomes full during a message the system stops recording and disconnects the call If the caller s voice is very soft the system ma...

Page 160: ...ter ten rings In some cases the answering system is affected by the ringing system used by your telephone service provider If you subscribe to voicemail service change the number of rings so that your answering system answers before your voicemail answers To determine how many rings activate your voicemail contact your telephone service provider If there is a fax machine connected to the same tele...

Page 161: ... waiting until the announcement is over before entering the code There may be interference on the phone line you are using Press dialing keys firmly System does not record messages Make sure the answering system is on ANS ON should show on the handset and the ANS ON OFF light on the telephone base should be on Make sure the memory of the answering system is not full If you subscribe to voicemail s...

Page 162: ... speak in a normal tone of voice about nine inches from the handset or the telephone base Make sure there is no background noise TV music etc while recording New voicemail and show on the screens and I don t know why Your telephone has both a built in answering system and voicemail indication If New voicemail and appear on the screens then your telephone has received a signal from your telephone s...

Page 163: ...r more information on how to access your voicemail I subscribe to a nontraditional telephone service that uses my computer to establish connections and my telephone doesn t work Make sure your computer is powered on Make sure your Internet connection is working properly Make sure that the software is installed and running for your nontraditional telephone service If you are using a irewall it may ...

Page 164: ...nnect the cordless handset battery Wait a few minutes Connect power to the telephone base Remove the battery Replace the battery and place the cordless handset into the telephone base or charger Wait for the cordless handset to reestablish its connection with the telephone base Allow up to one minute for this to take place TecHelp line 1300 369 193 Call TecHelp if you are having dificulties using ...

Page 165: ...tteries and replace the compartment cover until it clicks into place sAfETY Only use the power supply included with the product Using an unauthorised power supply will invalidate your guarantee and may damage the telephone Use only the approved rechargeable batteries supplied Spare rechargeable batteries can be purchased from TecHelp on 1300 369 193 or your local electrical retailer Do not open th...

Page 166: ...m such appliances to minimise any risk of interference Please note VTech accepts no responsibility for damage caused to your VTech 15850 handset by using any other type of batteries Never dispose of batteries in a ire There is a serious risk of explosion and or the release of highly toxic chemicals Dispose of batteries as per local state requirements CLEANING Simply clean the handset and base with...

Page 167: ...s such as bathrooms Do not expose your product to ire explosive or other hazardous conditions There is a slight chance that your phone could be damaged by an electrical storm We recommend that you unplug the power and telephone line cord from the base for the duration of the storm HOw MANY TELEPHONEs CAN YOU HAVE All items of telephone equipment have a Ringer Equivalence Number REN which is used t...

Page 168: ...re trying to access a Telephone Network Service and require assistance speciically related to the network service or would like to subscribe to the service contact your service provider Voluntary Product Warranty In addition to your Statutory Rights and subject to the conditions below VTech warrants that this product will be free from any defect in materials or workmanship under conditions of norm...

Page 169: ...onable time Subject to your Statutory Rights if your claim under this Voluntary Product Warranty is not valid you may be charged a fee under this Voluntary Product Warranty for the service and for any direct costs associated with having the product delivered for service To make a claim under this Voluntary Product Warranty you must call the TecHelp Information Line on 1300 369 193 or contact VTech...

Page 170: ...eep your receipt The beneits conferred by this Voluntary Product Warranty are in addition to other rights and remedies that are available to you under law which cannot be excluded The processes for this Voluntary Product Warranty in no way limit your rights which arise as a result of your Statutory Rights This Voluntary Product Warranty is given by VTech Telecommunications Australia Pty Ltd ABN 0 ...

Page 171: ...hone number 1300 369 193 Email address tcpsupport_au vtech com Statutory Rights Our goods come with guarantees that cannot be excluded under the Australian Consumer Law You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable...

Page 172: ...red trademark of VTech Holdings Limited Copyright 015 for VTech Telecommunications Australia All rights reserved Printed in China Version A FOR MORE INFORMATION CALL TECHELP ON 1300 369 193 OR EMAIL TCPSUPPORT_AU VTECH COM ...

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