29
PROBLEM
SOLUTION
IR remote inoperative
• Verify that the battery in the remote is fresh.
• Verify that the remote sensor eye is not obstructed.
Disc won't play
• Insert a disc with the label side facing the viewer.
• Check the type of disc you put into disc tray. This DVD only plays
DVD, audio CD and MP3s.
• Both the unit and the disc are coded by region. If the regional
codes don’t match, the disc can’t be played.
Play starts, but then stops
immediately
• The disc is dirty. Clean it.
• Condensation has formed. Allow player to dry out.
No sound or distorted
sound
• Make sure your DVD is connected properly. Make sure all cables
are securely inserted into the appropriate jacks.
• If you are using the 2-channel IR headphones, make sure you
turn on the IR headphone power, make sure the correct channel
(A or B) is selected.
• If the FM Modulator is ON make sure proper frequency has been
selected.
Cannot advance through a
movie
• Most discs prohibit advancing through the opening credits and
warning information that appear at the beginning of movies.
The icon ( ) appears
• The feature or action cannot be completed at this time
because:
1. The disc’s software restricts it.
2. The disc’s software doesn’t support the feature (e.g., angles)
3. The feature is not available at the moment.
4. A title or chapter number that is out of range has
been requested.
Picture is distorted
• The disc might be damaged. Try another disc.
• It is normal for some distortion to appear during forward or
reverse scan.
Troubleshooting
AVXMTGHR9HD Owner's and Install Manual with HDMI 7_6_15.indd 29
AVXMTGHR9HD Owner's and Install Manual with HDMI 7_6_15.indd 29
7/6/2015 3:46:16 PM
7/6/2015 3:46:16 PM
