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Warranty repair/replacements

Subject to the terms of the limited warranty in effect at the time of purchase, VOSCOM will 

repair or replace a product that fails to meet the terms provided, within the product's warranty 

period. The actual warranty period starts from either: 

a):

 The date of shipment from VOSCOM's facility (point of origin)

b):

 The manufacturer's date code (if the shipment date is unknown).

For all warranty repairs, VOSCOM will cover parts and labor. We will return equipment via the 

same incoming shipment method at no additional charge. 

Non-warranty repairs

For all non-warranty repairs, VOSCOM will provide you with a repair estimate that includes 

charges for parts, labor (in half-hour increments), and all shipping. Repair charges may be 

based on a flat rate or parts and labor, and will vary based on actual equipment and condition. 

You may pay for non-warranty repair charges by purchase order.

Advance replacement

Advance replacement products are new or like-new refurbished products and carry a full original 

equipment warranty. VOSCOM will send advance replacement product to replace defective 

equipment that has failed upon initial install for up to 60 days from the original date of shipment. 

We will ship advance replacements in the next business day. 

Our repair department will evaluate the returned product to determine  whether it is a warranty 

or non-warranty replacement and bill you accordingly. We will invoice advance replacements at 

shipment and credit you upon receipt of the defective product. If we determine, however, that the 

returned product is in good working order or that performance issues were due to improper 

installation, misuse, abuse, or other user-related causes, we will issue no credit and you will 

remain responsible for paying the invoice.

Note: 

Advance replacement is not available for custom products.

Credit returns

VOSCOM will refund or credit new, standard production items that are unused and in the original 

unopened shipping cartons for a period of 60 days from the original date of shipment. All returned 

merchandise is subject to a 20% restocking fee. Products that have failed upon initial install within 

60 days from the date of shipment (or date of manufacture if shipment date is unknown) may be 

returned for credit without a restocking fee. (Products purchased as part of a kit must be returned 

through 

Advance replacement.

As with advance replacements, if we determine that the returned product is in good working 

order or that performance issues were due to improper installation, misuse, abuse, or other 

user-related causes, we will issue no credit and you will remain responsible for paying the invoice.

Note: 

Credit is not available for custom products.

Return & 

Warranty Policy

Website:www.voscom.com

Summary of Contents for VOS-8410FDDMR

Page 1: ...VOS 8410FDDT R series 8 Channel Video 4 Duplex Audio 1 Duplex Data Installation Manual Fiber Optic Transmission Systems VOSCOM TECHNOLOGIES CO LIMITED WWW VOSCOM COM TM...

Page 2: ...on or pinched particularly at plugs convenience receptacles and the points where they exit from the apparatus 13 Refer all servicing to qualified service personnel Servicing is required when the appar...

Page 3: ...istance is also limited by fiber bandwidth Power adapter is manufactured by third party and is supplied with fitted screw terminal output cables Power adapter included for standalone US European UK or...

Page 4: ...ED is green NOTE2 Avoid simultaneously connecting video signals to both the front BNC and rear BNC of the same channel Also since each video channel is factory terminated to 75 ohm unused BNCs should...

Page 5: ...k 1 2 3 4 5 6 7 8 Connect GND2 Forward PIN Connect Audio2 Forward Connect Audio2 Backward Connect GND2 Backward Connect Audio1 Backward Connect GND1 Backward Input 1 2 3 4 5 6 7 8 EXT1 Input Input Out...

Page 6: ...Block 1 2 3 4 5 6 7 8 Connect GND2 Backward PIN Connect Audio2 Backward Connect Audio2 Forward Connect GND2 Forward Connect Audio1 Forward Connect GND1 Forward Input 1 2 3 4 5 6 7 8 EXT1 Input Input O...

Page 7: ...pairs one is transmitter LED is red the other is receiver LED is green NOTE2 Avoid simultaneously connecting video signals to both the front BNC and rear BNC of the same channel Also since each video...

Page 8: ...simultaneously connecting video signals to both the front BNC and rear BNC of the same channel Also since each video channel is factory terminated to 75 ohm unused BNCs should not be used for loop th...

Page 9: ...e module the unit can be placed on a desktop or can be mounted to a wall NOTE Before mounting the VOS 8410FDDT transmitter VOS 8410FDDR receiver please ensure that there is adequate space at both ends...

Page 10: ...ER LED indicator that illuminates when power is applied to the rack unit 5 Fiber optic plug in modules video cards can be installed into any of the available 14 slots of the card cage Most modules req...

Page 11: ...ors and associated troubleshooting guidelines Table A Power Links Indicator Status Meaning Possible Cause Corrective Action Video LED VIDEO 1 VIDEO 2 Light Incoming video signal is present on thechann...

Page 12: ...t Data is not present on the channel No action required Data connection is faulty Check data connections Data communication cable is defective Replace cable The optical signal is not being received Re...

Page 13: ...repair replacements nonwarranty repairs advance replacements and credit returns To obtain an RMA Download from www voscom com and please complete the RMA as much detail as possible then send the RMA t...

Page 14: ...repair department will evaluate the returned product to determine whether it is a warranty or non warranty replacement and bill you accordingly We will invoice advance replacements at shipment and cre...

Page 15: ...ut notice 2 You can download the latest PDF document here www voscom com 3 Online Technical Support please E mail support voscom com 4 More detail product information please E mail sales voscom com or...

Page 16: ...R MOISTURE DO NOT LOOK INTO OPTICAL PORTS WITH POWER ON Headquarters Information Distributor Information VOSCOM TECHNOLOGIES CO LIMITED Hangzhou Zhejiang P R CHINA 310004 Tel 86 571 87389389 Fax 86 57...

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