PROCEDURE FOR OBTAINING WARRANTY SERVICE
RMA (Returning Merchandise Authorization) POLICY
If repairs are required, the customer must obtain a RMA number and provide proof of purchase. RMA and
services are rendered by Vortex Hydrokinetics LLC and/or its authorized dealers, distributors or
representatives only. All returned parts must have a RMA number written clearly on the outside of the
package along with a letter detailing the problems and a copy of the original proof of purchase. No COD
packages will be accepted. No package will be accepted without a RMA number written on the outside of
the package. RMA numbers are only valid for 30 days from the date of issue.
Please follow these procedures to obtain the service:
1. If you have purchased the product via our website, contact Vortex Hydrokinetics LLC Customer Service
via e-mail [email protected], attach a copy of your invoice and the wire transfer.
3. If you have purchased the product from the authorized agent/distributor, please contact it first.
4. When RMA number (Return Merchandise Authorization Number) is issued, please follow the
instructions given by Vortex Hydrokinetics LLC technical support staff to ship your item. Vortex
Hydrokinetics LLC will not accept any shipments without a RMA number.
5. Pack the item in its original box or another well-protected box, as will be outlined in the Return Shipping
Instructions. Vortex Hydrokinetics LLC will not be responsible for shipping damage/loss of the product. It
is very important that you write the RMA number clearly on the outside of the package. Ship the item with a
copy of the proof of purchase as outlined above, your name, address, phone number, description of the
problem(s), and the RMA number you have obtained to the address provided by the technical personnel.
6. Upon receiving the product, Vortex Hydrokinetics LLC will inspect it, and if found covered under this
limited warranty, repair or replace your product (at Vortex Hydrokinetics LLC’s discretion) and will ship it
back to you within 4-12 weeks (depends on parts availability).
7. Cross-exchange (Parts only): You will need to provide a valid credit card number as a return shipping
cost guarantee when the RMA number is issued. Once approval has been obtained on your credit card, the
part(s) will be shipped.
8. The customer assumes full liability for losses or damages resulting from shipping as well as all
responsibility to pursue remuneration for such issues with their selected carrier.
Vortex Hydrokinetics LLC © 2019
SETUR-M User's Manual - Rev. 2M-A
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