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GE01: Marks on the Print Paper, Dust

 

GE01 presents as fine, detail artifacts on the print that resolve after running maintenance. 

 

Picture of Dust and Marks on Paper 

 

Cause

 

This defect results from paper dust or other particles hanging from the printhead. 

Resolution

 

1. Run the maintenance algorithm to clean the printhead. 

TCL › maint_user_recovery 1

 

• 

If not resolved, try the next level servicing 

TCL › maint_user_recovery 2

 

TCL › maint_user_recovery 3

 

• 

If not resolved, manually wipe the printhead   
If not resolved, continue to thenext step. 

2. Check if the media has substantially more than average dust. Replace media. 

 If not resolved, contact Customer Service and report error code GE01-03: Dust and marks 

unresolved. 

 

 

Summary of Contents for 851R

Page 1: ...1 User Guide for Vortex 851R printer R13 28 May 2014...

Page 2: ...disclosure and proprietary information agreements currently in effect with your organization Copies of this document any portion of this document or attachments may not be transmitted or disclosed to...

Page 3: ...odule 15 2 12 1 Wiper station 17 2 12 2 Printing platen 17 2 12 3 Capping spittoon station 18 2 12 4 Printhead servicing events 18 2 13 Print Zone 18 2 14 Onboard Print Engine Controller OmniPEC and M...

Page 4: ...nance Guide 55 5 1 Maintenance Overview 55 5 2 Standard Maintenance 55 5 2 1 Daily Maintenance Tasks 57 5 2 2 Bi Weekly Maintenance Tasks 59 5 2 3 Monthly Maintenance Tastks 62 5 2 4 Annual Maintenanc...

Page 5: ...Explanation 95 How to detect 96 How to fix 96 How to detect 96 How to fix 96 MAINTENANCE_BUSY 97 How to detect 97 How to fix 97 How to detect 97 How to fix 98 PAPERPATH_CUTTER_ERROR 98 PAPERPATH_FEED...

Page 6: ...6 Paper Cutting PC 140 Firmware Error Messages ER 141 Maintenance Module MM 143 7 Printer Specifications 144...

Page 7: ...his technology is a full paper width printhead capable of printing the entire page width at the same time without head movement The result of this setup is a breakthrough 12 inch 305 mm per second pri...

Page 8: ...e Printing with this type of precision requires many technical details to be solved including printhead cooling using special fast drying inks feeding paper accurately controlling the operation of the...

Page 9: ...of the engine are the mechanics paper transport ink delivery system including print head and ink tanks the print controller and a paper cutter The Vortex 851R controller is responsible to control the...

Page 10: ...will provide the ability to singulate labels and enable a break in continuous media to allow servicing of the printhead The cutter has a design target of providing a 400 000 cut life on thin tag medi...

Page 11: ...ortex 851R Series Printers use a single Printhead Cartridge and five Ink Tanks two Black one Cyan one Magenta and one Yellow During installing the ink cartridges the Printer should be turned off Pictu...

Page 12: ...12 Picture of Ink Cartridge Cross Section Picture of Ink Cartridge Cross Section with Air Vent Path Detail...

Page 13: ...DS is a complex system designed to cleanly and reliably deliver ink to the printhead while minimizing color mixing drop weight variation and dehydration The major components of the Ink Delivery System...

Page 14: ...14 Other IDS Components Picture of Bulkhead Assembly Picture of Other IDS Components...

Page 15: ...is a sled that contains stations for wiper cap spittoon and print zone platen To position the correct station into place a stepper motor moves the sled horizontally and a DC motor moves the sled verti...

Page 16: ...ed as part of annual maintenance or after printing one million inches NOTE The maintenance module is not intended to be end user serviceable although it is a service part for technicians Picture of Ma...

Page 17: ...from the wiper The removed ink dries or evaporates within the wiper station When the wiper becomes contaminated to such an extent that it is no longer effective the wiper must be replaced by unlatchin...

Page 18: ...events The printhead requires cleaning after any of the following events occur A new printhead is installed and primed The printhead is removed and then replaced The printhead is primed or re primed w...

Page 19: ...focus and 192MHz SPARC CPU dedicated to the printing pipeline Dedicated printing pipeline in HW Real time JPEG compression Color Space conversion Half toning Dead nozzle compensation Printhead data f...

Page 20: ...ng the printer out of the box make sure a strong and level work surface is prepared for the printer NOTE The printer is heavy Never attempt to lift and take it out of the box on your own as it can cau...

Page 21: ...requirements of the electrical system of your country The internal power supply in the Printer is rated 115 to 240VAC 50 60 Hz Insert the cable into the printer first The cable connector should sit i...

Page 22: ...the top of the Printer and wait until the engine is turned off 2 And turn off the machine with the main switch OR 1 Open the Toolbox and press Shutdown 2 Wait for the printer to stop processing and t...

Page 23: ...to install the MM After module has passed inspection Service Station aka Maintenance Module The Service Station cleans the Printhead Cartridge of excess ink and debris keeps the Printhead hydrated an...

Page 24: ...to the motor PCA on the maintenance module Plug the ribbon connector blue side up into the space under the Latch than close the Latch 2 Slide in the connected Service Station 3 Slowly turn the gear on...

Page 25: ...dges the Printer should be turned off Remove the ink tanks from the shipping box Open the ink tank latches in the front of the printer by pushing the bottom of the latch upward The latch has a marker...

Page 26: ...mechanical equipment it requires careful and special handling to avoid damage and ensure quality printing NOTE The printhead is sensitive to electro static discharge ESD Use ESD protection when handli...

Page 27: ...he electrical contacts when installing the printhead cartridge Hold the printhead cartridge ONLY by the handles DO NOT unpack the Printhead Cartridge until the Printer is ready for installation Once u...

Page 28: ...bove If the foil is loose to any degree then the seal has been compromised If a poor seal is suspected DO NOT USE the printhead cartridge Report the issue to your supplier 6 Carefully rip the foil pac...

Page 29: ...e protective strip from the printhead nozzles While holding the printhead cartridge by the handle with one hand grasp the pull tab with the other hand and slowly and carefully peel back the plastic st...

Page 30: ...he printhead latch The fluidic couplings should advance and seal to the printhead cartridge 14 Close the printhead latch When the printhead latch is closed the printer will prime clean and cap the pri...

Page 31: ...ink tanks are installed switch on the printer by switching on the main switch on the back of the printer This will power up the print engine and the controllers After few seconds you will hear the ink...

Page 32: ...sor is shown with the blue marks During printing the operator has to align the actual material to these blue marks otherwise the sensors won t be able to recognize the media and the printer could run...

Page 33: ...nection to a personal computer The printer connect to directly via USB AB cable and a TCP IP cable For the driver installation advice to use the USB AB cable or install that in offline mode and after...

Page 34: ...g Printer online via Network Setup Steps Make sure your printer is turned on and online Your printer is connected to your network via LAN cable Your PC is connected to the same network LAN or WIFI 1 O...

Page 35: ...35 3 The setup console will start 4 Click Install printer software and accept the terms in the license agreement then click Next...

Page 36: ...36 5 When asked select Configure to print over the Network 6 The installation will begin and a new window will pop up with the available printers on the network Select your printer and click Next...

Page 37: ...nished you can set this printer as default and or print test page not necessary Click Finish button and exit the installer 8 Open Windows Devices and Printers right click on Vortex Printer Series Driv...

Page 38: ...38 9 Select Ports tab from the top and deselect Enable bidirectional printing Click Apply and OK Printer installation is finished...

Page 39: ...nnected your PC to the printer with USB AB cable 1 On the user PC or laptop open folder that contains the printer driver software R13 driver and run WinSetup exe 2 As the installer starts Windows will...

Page 40: ...40 3 The setup console will start 4 Click Install printer software and accept the terms in the license agreement then click Next...

Page 41: ...d select Configure to print using USB 6 When the installation is finished you can set this printer as default and or print test page not necessary Click Finish button and exit the installer Installati...

Page 42: ...the Media Profile Upload int he Toolbox Media type and media size are defined by the Vortex 851R Series Driver and included during installation Field Values Media Type Default SpeedJet Glossy Label S...

Page 43: ...o print on regardless of the size of the original document Checking Scale to Fit automatically resizes the document to fit on the new page size Multipage per N UP If would like to print more pages on...

Page 44: ...the machine will print fluently Use printer setting the engine has some setting what can check with the nvm_getset command For more information about under the engine documentation My Print Settings...

Page 45: ...the driver is installed as well and can be imorted simply 3 7 1 4 Services When printer is online Service menu can be used to carry out manual not automated programmed maintenance by simply clicking o...

Page 46: ...r paper size printing speed number of copies etc 3 8 2 Printing labels from print jobs To help the whole process it is recommended to install the driver on the personal computer then change the follow...

Page 47: ...utes But if the system primed after this time is shorter The green LED always should to light when the machine is ON Cancel button red LED This button can cancel the job under the printing The LED is...

Page 48: ...out the printer s current state these are listed in the Led Table below Led Table Green Led Power Status Led On Engine ON Led OFF Engine OFF Red Led Cancel Job Clear Error Led Off Normal operation But...

Page 49: ...49 4 Toolbox On the welcome screen you can select your language and on the left side you will find the status panel of the engine If the engine is ONLINE it is ready to print 4 1 User Interface...

Page 50: ...me the service station Wiper Inspection sets the service station in wiper state so the wiper roller faces upward and can be inspected Wiper Preemtive Maintenance It enables users to re moisturize the...

Page 51: ...eck color quality Print Ink Channels Prints 5 color bar page YBCBM to check whether all color channels are working properly MAKE SURE YOUR PRINTER IS SET TO CONTIOUS MODE AND YOU ARE USING CONTINOUS M...

Page 52: ...five Ink Tanks You can monitor inkusage and consumption and schedule Tank changes saving down time during a print run NOTE Ink Usage only works when you start with a new Tank and leave it in the Prin...

Page 53: ...vides information about the network connectivity Printer name Domain name and IP configuration settings dhcp if its on then the machine will get an ip address from the router This is the basic setting...

Page 54: ...control and maintenance menus Under this menu you can find many basic engine settings Very easy to uncalibrate the engine this is the reason of the password protection Here possible change TOF BOF Cut...

Page 55: ...ables in the printer are the ink and the print head The most frequent user intervention during the life time of the printer is the ink cartridge and print head change When the printer is running out o...

Page 56: ...Latches Inspect Cutter Inspect In order to avoid personal injury always use appropriate personal protection when performing maintenance tasks Clothing protection Powder free nitrile gloves Lint free c...

Page 57: ...margin so that the starwheel no longer rubs the edge of the paper 1 Perform this procedure with the printer powered on so the platen is raised 2 Pinch the clamshell latches to release as shown on the...

Page 58: ...an the printhead nozzle plate at this time it will be cleaned during another task 5 Use a clean dry lint free cloth dry the inside of the unit Avoid the grit rollers since they can snag on the cloth a...

Page 59: ...ach time 7 Use a vacuum cleaner if necessary to remove debris inside and outside surfaces of the clamshell 5 2 2 Bi Weekly Maintenance Tasks Aerosol and debris removal Picture of the Wipe Upper Surfac...

Page 60: ...rosol and debris removal see at daily maintenance tasks Optical Sensor Cleaning Clean the four optical sensors in the paper path every two weeks 1 Pinch the clamshell latch to release and open the cla...

Page 61: ...ten a foam swab with distilled water 3 Place the damp swab on each sensor and twist back and forth to clean the surface Use a new moist swab on each sensor Picture of Paper Path Optical Sensor Locatio...

Page 62: ...larities are seen escalate to a technician for replacement 5 Use tweezers to remove any large clumps of debris 5 2 3 Monthly Maintenance Tastks Aerosol and debris removal Paper path optical sensor cle...

Page 63: ...ace the absorber with a new one 3 Slide the waste ink tray back into the frame until it clicks Ink Tubing Inspection The following ink tubing and connections visible to the operator must be inspected...

Page 64: ...der to inspect the ink tube connections underneath Picture of Ink Tubing Connections Tubing into Fluidic Couplings Peristaltic Pump Pinch Valve and Vents x5 Picture of Rear Ink Tubing Detail Ink Tubin...

Page 65: ...to a technician for troubleshooting 3 Follow the exposed length of each tube and visually inspect each ink tube for inks or pinches in the tubing Undo the irregularity to allow ink to flow freely Esc...

Page 66: ...te to a technician for repair Picture of the Lift Motor 2 Use a lint free wipe damped with DI water to very gently clean exposed encoders Gently rotate the encoder after each wipe to ensure cleaning o...

Page 67: ...cleaning the Lift Motor Encoder Paper Path Grit Roller Inspection The three paper path grit rollers must be inspected every month Picture of removing the Lift Motor Encoder Cover Picture of Grit Rolle...

Page 68: ...a year Aerosol and debris removal Paper path optical sensor cleaning Wiper cleaning Waste ink absorber inspection Ink tubing inspection Lift motor gear inspection Paper path grit roller inspection Mov...

Page 69: ...ination and adequate moisture 2 Int he Toolbox push Eject Service Station button to send the Maintenance Module to the eject position The maintenance module moves forward for easy access Maintenance M...

Page 70: ...ree cloth moistened with DI water to gently remove any ink residue or debris from the Maintenance Module Once the lint free cloth is soiled use a new cloth Picture of Ink Residue removal from the Main...

Page 71: ...aning Use a vacuum cleaner for the interior of the unit if necesarry Picture of using a Vacuum cleaner to remove debris from under the MM Wiper cleaning Wiper cleaning usually means that the oparator...

Page 72: ...r PCD from ribbon cable 3 Route the ribbon cable through the housing to free the wiper as show non the next pictures 4 Flip up the retention tab at each end of the wiper assembly to free the microfibe...

Page 73: ...73 Picture of removing the MFR after opening retention tabs Retention tab...

Page 74: ...is stainless steel Ink may accumulate in scratches on the roller Wash the roller with damp lint free cloth if necesarry 7 Re assemble the wiper module 8 In Toolbox press Home Service Station button to...

Page 75: ...ails on the printer and insert Repeat until all five ink tanks are re installed Picture of re installing Ink Tanks 4 Re fasten each ink tank latch to ensure it moves properly and engages fully If not...

Page 76: ...off the printer before performing this task 1 Fold a damp lint free cloth and insert it into the groove beneath the cutter Pictures of cleaning the Cutter 2 Wipe back and forth to remove aerosol and d...

Page 77: ...ithms prove ineffective for nozzle recovery There are two methods for cleaning the print head cartridge one with it installed and one with it removed from the unit Both methods are listed below When r...

Page 78: ...again to remove remaining debris Pictures of soiled lint free cloth Close the clamshell Printhead Cartridge Cleaning Remove Cartridge Preparation 1 Lightly dampen a lint free cloth with DI water 2 Set...

Page 79: ...nthead cartridge cleaning 4 Open the toolboox and press system deprime This command will de prime the system During de priming the printhead latch will release Listen for the latch to click and observ...

Page 80: ...80 5 Open the latch Pictureof released Latch and empty ink tubes Latch popped up Ink backs out of tubing during de prime...

Page 81: ...of the print engine 8 Gently wipe the printhead from one end to the other with a lint free cloth moistened with DI water and then cap the printhead to keep it moist while performing other tasks Pictur...

Page 82: ...contacts 10 Use a new lint free cloth dampened with DI water to gently wipe up and down to clean the PPCA contacts CAUTION Use only a very gentle up and down motion never side to side because the con...

Page 83: ...icture of cleaning the PPCA Contacts 11 Locate the fluidic couplings Picture of Fluidic Coupling with ink residue 12 Moisten a foam swab with DI water Picture of Fluidic Coupling Location Fluidic Coup...

Page 84: ...els on the fluidic coupling and rotate to clean Picture of cleaning the ink channel 14 Use a new moist foam swab and repeat the process for each ink channel on both fluidic couplings until all 10 open...

Page 85: ...e of uncapping the PH 16 Wipe from one end to the other with the damp lint free cloth Picture of wiping the PH 17 Align the PH cartridge with the pin on the PPCA board and slide it into the print engi...

Page 86: ...printhead latch The fluidic couplings will advance and seal to the printhead cartridge 22 Close the printhead latch When the printhead latch is closed the printer will prime clean and cap the printhe...

Page 87: ...ink tray latches inwards at the front of the unit to release and slide the tray out Waste Ink Absorber 2 Use a gloved hand to pull the waste ink absorber out of the waste ink tray and dispose of it ac...

Page 88: ...ble correct the situation For example re seat the gears and squeegee clean off debris from blade and rollers Re test If motor is still stalled contact Customer Service Color Mixing Wiper roller microf...

Page 89: ...way with time Debris on printhead Shows up as regularly missing or misdirected nozzles or as ink color mixing Cured by automatic servicing or manual wiping Ink mixing Appears as mixed or muddy colors...

Page 90: ...rtex 851R Training software module Troubleshooting Flowchart SSC Release Notes Checklist before doing any support Firmware is 20140509 version Driver is R13 Print engine serial number USB AB cable is...

Page 91: ...values use GPIO commands for example TCL help gpio 2 Serial Logging Serial logging records everything the printer does and keeps it archived Recommend keeping PuTTY running at all times with the logg...

Page 92: ...rting ErrorCheckDaemon 3 Starting ButtonHandler Deamon 4 Initialization finished Their sequence is fixed but there can be other messages between them if the TTL connection is established too late to c...

Page 93: ...urn STANDBY before running Step 2 and Step 4 If the engine is not starting or the Toolbox cant see The best for the next parts to use TTL usb cable also Engine IP address dropout How to detect net_myI...

Page 94: ...Omnipec CARTRIDGE_MISSING_X clean cartridge chip with isopropyl alcohol clean chip readers with isopropyl alcohol run cm_ink replace ink cartridge DATA_PATH_UNDERRUN clean the encoder wheel reduce ima...

Page 95: ...Replace service station Service station is in wrong position How to fix maint_enable 0 ss_goto cap gpio_pin_get SS_LIFT_UP ss_down gpio_pin_get SS_LIFT_UP maint_enable 1 Explanation The state of the l...

Page 96: ...article So engine can t recognize its position Disassemble and check replace if needed Valve position unknown How to detect gpio_pin_get IDS_VALVE_POS1 returns 1 AND gpio_pin_get IDS_VALVE_POS2 return...

Page 97: ...story servo_history_reset 5 run lifter servo for 2 rotations servo_move SSLift 50000 150000 6 on PC run this command to download servo history usbcmd exe c servo_history sslift txt 7 go back to known...

Page 98: ...fix nvm_getset mpcarev 5 nvm_getset wiper_motor E nvm_getset pump_motor B shutdown 1 PAPERPATH_CUTTER_ERROR reset PAPERPATH_FEED_TIMEOUT clean sensors check paperpath check paper settings positioning...

Page 99: ...at they can be reported to the support team and tracked with metrics for further analysis Color Mixing CM Streak SR Dot Misplacement DP Banding BD Other print quality General Defects GE Color Mixing C...

Page 100: ...r Misting Issue CM01 Fine Clouds of Ink or Misting displays as a fine spray of small ink drops from the upstream print area that is falling on the downstream print area of the page Picture of Color Mi...

Page 101: ...t the defect is beyond the threshold 2 Verify that the correct profiles are being used for the media If so continue to the next step If not use the correct profile s and re evaluate the performance If...

Page 102: ...forms a reservoir of ink that damages future prints Resolution 1 Verify that the defect is beyond the threshold If beyond the threshold continue to the next step 2 Check if the correct maintenance pr...

Page 103: ...the back channel Resolution Check the tubes at the back of the print engine before circulating ink If it is clear in some places 1 Run the servicing process and re evaluate the plots TCL maint_clear_c...

Page 104: ...the Page CM04 is the printing of mixed colors after long continuous printing or short periods of idle time 5 seconds from a printhead that does not show signs of internal leaks Picture of Color Mixing...

Page 105: ...ading Printing Preferences Color Tab Color Matching to verify that the correct color profiles are being used This is a possible operator handling issue Use the correct profile and re evaluate the perf...

Page 106: ...e nozzle plate Also if the printhead backpressure is not preserved correctly this type of color mixing may happen more frequently Resolution 1 Run the maintenance algorithm and re evaluate the plots T...

Page 107: ...7 4 Purge the ink and clean the nozzle plate before resuming backpressure Then print the same set of plots If not resolved contact Customer Service and report error code CM05 04 Possible printhead dam...

Page 108: ...drops that are fired Eventually the accumulated puddle drops onto the page Resolution 1 Run printhead servicing i e a wipe TCL wipe_basic If not resolved continue to the next step 2 Run the maintenanc...

Page 109: ...ates a large bubble or the beginning of a deprime where air is entering through some of the nozzles or the Ink Delivery System IDS and expanding to other nozzles Resolution 1 Run a General Maintenance...

Page 110: ...white gap is persistent from plot to plot it is likely to be from an air bubble Run Servicing Line Prime Pulse Prime and look for improvement If not resolved continue to the next step 2 If the white a...

Page 111: ...head Resolution 1 For lines approximately 1 wide print a spit plot If the missing area exactly follows the die boundaries then it is probably caused by an electrical problem Remove the printhead and c...

Page 112: ...ervicing Harsh environmental conditions e g too dry or hot fast printing speed or some media types can accelerate dehydration Resolution 1 Evaluate maintenance algorithm inter and intra page servicing...

Page 113: ...y in one of the primary colors the streak is likely to be from an air bubble Run the maintenance algorithm pressure prime If not resolved continue to the next step 2 When neighboring color channels ha...

Page 114: ...an electrical failure due to a cracked die or extended periods of nozzle dehydration Resolution 1 Run maintenance algorithm three times TCL dy_rec followed by TCL maint_clear_color_mix 2 If not recove...

Page 115: ...ture of Dot Misplacement Text Becomes Fuzzy Over Time Cause Asymmetric wear of the MEMS heaters over time after a few tens of millions of ejections results in the odd and even nozzle rows having diffe...

Page 116: ...116 3 Replace printhead with a new one or swap with another printhead If not resolved contact Customer Service and report error code DP01 04 Poor text quality unresolved...

Page 117: ...out printhead can cause this printing defect Picture of Dot Placement Examples Poor and Good Resolution 1 Print a diagnostic plot to evaluate individual dot placement If the individual dot pattern is...

Page 118: ...nd detailed in subsequent sections Picture of Banding Examples BD01 Initial Page Startup Defect BD01 displays as color change or poor directionality at the start of nozzle firing Picture of Initial Pa...

Page 119: ...gorithm KWS Inter page spit TCL maint_user_recovery 1 If not resolved continue to the next step 2 Re run servicing and print the plots again If not resolved continue to the next step 3 Replace the pri...

Page 120: ...Color This defect results from heat generated while printing the solid black area that creates a sub optimal ejection behavior of the nozzles that later have to print the half tone area Resolution 1...

Page 121: ...from one die to the neighboring die due to a printhead related defect lack of die flatness at die ends or a combination of both Resolution Compare the boundary against the threshold If worse continue...

Page 122: ...acement due to paper path firmware rendering or a combination of both Resolution 1 Evaluate the paper path and note any thing causing disturbance to the media If not resolved continue to the next step...

Page 123: ...t placement due to the paper path in the print engine the systems that feed in the paper or a combination of both Resolution 1 Compare banding to the acceptability threshold Evaluate the paper path an...

Page 124: ...y Errors GE This section covers issues that come from mechanical behaviors such as varying distance for top of form smears or dots marks or ink on the paper scrambled or skewed printing Picture of Oth...

Page 125: ...ead Resolution 1 Run the maintenance algorithm to clean the printhead TCL maint_user_recovery 1 If not resolved try the next level servicing TCL maint_user_recovery 2 TCL maint_user_recovery 3 If not...

Page 126: ...orm Margin GE02 presents as a varying margin from lead edge of paper to top of print form Measurment varies significantly Picture of Varying Top of Form The print defect may result from dirty sensors...

Page 127: ...op of form margin unresolved GE03 Ink on Back Top of Page GE03 displays as ink tracks on back or front side of the media Picture of Ink on Back or Top of Page This defect indicates that the platen is...

Page 128: ...ically wipe the platen If not resolved continue to the next step 2 Evaluate the ink buildup inside the print engine If not resolved contact Customer Service and report error code GE03 03 Ink on back t...

Page 129: ...ture of Examples of Clear Edges and Ragged Edges Bleed Bleed results from ink and media interaction Ink amount media type ink order and dry time can all influence bleed performance Resolution 1 Verify...

Page 130: ...ernatively it can arise from cracked dies or broken bond wires Resolution 1 Power down the printhead Re install the printhead If not resolved continue to the next step 2 Inspect and clean the printhea...

Page 131: ...a last resort switch printhead to see if the defect follows the printhead or is still present on the printer If the defect is in the printhead install a new printhead and report error code GE05 05 Scr...

Page 132: ...ling Resolution 1 Remove ay paper jam If not resolved continue to the next step 2 Check the media feeder If not resolved continue to the next step 3 Check the paper path sensors If not resolved contin...

Page 133: ...tum from the printhead 6 Confirm that the printhead is properly seated PA01 Printhead Strikes PA01 Printhead strikes commonly appear as visible smudging on the paper These are due to the printhead str...

Page 134: ...starwheels 10g per 4 Starwheel points should be sharp and not rounded 5 Clean the starwheels with water and a soft lint free cloth to get rid of any ink debris on the wheels Continue process until ma...

Page 135: ...improved by reducing the starwheel force staggering the starwheels and improving the dive angle of the media as it enters the pinch Any problem with the starwheels sticking jamming or being out of pos...

Page 136: ...ance module is also be unable to wipe the printhead as the print engine is set as though media is blocking its path Cause Causes of false paper jams include faulty sensor wiring or PCA and debris bloc...

Page 137: ...nexistent as the printed image can run off the edge of the media Cause Paper path scaling incorrect NVM setting Media slip likely resulting from too light a spring force or excessively high back tensi...

Page 138: ...missing then the chip on the ink cartridge is nonoperational It is possible for a chip on the tank to be working normally and then not work properly Try replacing with a different ink cartridge ID02...

Page 139: ...se A sensor can fail to detect Out of Ink if the sensor is coated with sludge or the cartridge is not properly inserted or the sensor is broken The light printing is caused by excess backpressure When...

Page 140: ...CA driver or motor A common cause is that the cutter connection is not plugged in which may be difficult to see in an integrated print engine Resolution Check that the cutter is connected Try the cutt...

Page 141: ...ervo Error Limit Exceeded ER02 indicates that a servo motor requires more power than is specified in the firmware code Cause This defect results from any impedance to mechanical motion Alternatively t...

Page 142: ...system will not work and the printer will suffer from severe ink mixing ER05 PrintZone Some object is blocking one of the paper path sensors located at either the entrance or exit of the printer Will...

Page 143: ...module wiper assembly could be removed and turned by hand to determine if it is physically able to rotate and not jammed up 5 If it is jammed up replace the maintenance module If not jammed further tr...

Page 144: ...d color 1 600 dpi native resolution Operating Systems Microsoft Windows XP and Windows 7 and Windows 8 Media Formats Roll Media Fan Fold Media 8 75 wide perforated 500 6 fan fold Media Handling Gap se...

Page 145: ...tegrated cutter Operation data Power supply 90 240 V 50 60 Hz PFC Power consumption max 1200 W 5A bizt Operating temperature 15 35 Co Humidity Dimensions 40 range Width 61 cm Height 40 cm Depth 40 5 c...

Page 146: ...ch inch m m 4x6 4x6 1 sec 6 12 0 2 0 3 1 5 3 0 0 30 sec 180 360 4 6 9 1 45 90 0 0 1 min 360 720 9 1 18 3 90 180 0 1 0 1 10 min 3 600 7 2 91 4 182 9 900 1 800 0 6 1 2 30 min 10 800 21 600 274 3 548 6 2...

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