A5P | 01
TROUBLESHOOTING
No power to the unit
Water Tank has not been fully inserted.
Power Cord may be damaged. Contact Customer services.
Ensure Water Tank is not full before use.
Only small amounts of water being
collected
Doors and windows may be open. Seal the room from external areas.
Water Tank has not been fully inserted.
Inlet blocked. Disconnect from mains outlet and remove blockage.
The unit leaks
Water Tank is full, empty tank and re-attach.
The Unit is positioned on an uneven surface. Reposition to a suitable area.
Display is illuminated but unit does not
operate.
The chosen RH level is higher than the RH level of the room. Reduce the
setting.
Air Flow is weak.
Filter may be blocked. Remove, clean and replace.
Unit is noisy
The Unit is positioned on an uneven surface. Reposition to a suitable area.
Inner fan may be damaged. Contact Customer Service for assistance.
No water is being collected
The Unit is set to a lower level than the humidity in the room.
Temperature too low for water extraction. Increase the temperature of the
room.
Check the Unit for blockages. Ensure the Unit is not too close to walls or
furniture.
The unit stops regularly
The Unit is defrosting, allow the Unit to automatically defrost.
Increase the temperature of the room if this repeats often.
Ice is forming
Settings are too high. Reduce the settings
Hot or cold air is being produced
This is completely normal when the Unit is dehumidifying as it absorbs
humid air from the room and freezes it to reduce the humidity.
CODE
ERROR
SOLUTION
E0
PCB or wiring malfunction
Contact DOMU customer service
E2
Humidity Sensor
Contact DOMU customer service.
LO
Room Humidity is below 20%
The unit will power off for self
protection.
HI
Room Humidity is above 90%
CL
Low Temperature Protection the room
temperature is below 5ºC
CH
High Temperature protection the room
temperature is higher than 38ºC
ERROR CODES
