Volvo On Call with Sensus Connect, Manual

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01 Volvo On Call with Sensus Connect
01
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ber (VIN), time when the service is used,
type of service, if airbags have been trig-
gered, if the seat belt tensioners have
been triggered, current fuel level, current
temperature inside and outside the vehi-
cle, whether the doors are locked and
windows are closed and the vehicle's last
six locations, including speed and direc-
tion.
•
Other information associated with the
owner/driver, such as telephone calls with
people in the vehicle, the customer serv-
ice center that provided the service and
notes made by the customer service
operator.
Access to my personal information
Volvo uses sub-contractors to provide the
service. These sub-contractors work on
behalf of Volvo and may only process per-
sonal information to the extent necessary to
provide service. All sub-contractors are
bound by agreements requiring them to
observe strict confidentiality and to treat per-
sonal details in accordance with applicable
legislation.
Deleting personal information
The personal details required to provide the
VOC service are stored during the subscrip-
tion period and thereafter for as long as nec-
essary in order for Volvo to fulfil its obliga-
tions according to legislation and other regu-
lations. Information generated during events
covered by the VOC service is deleted three
months after an event has occurred.
Corrections and register extracts
Private persons have the right to request cor-
rections of incorrect information and to obtain
an extract showing the personal information
that has been processed. Requests for
extracts from the register must be submitted
in writing and signed by the applicant and
include name, address and customer num-
ber. The request should be posted to:
Volvo Cars of North America, LLC
Customer Care Center
1 Volvo Drive,
P.O. Box 914
Rockleigh, New Jersey 07647
Phone: 1-800-458-1552
Volvo Cars of Canada
National Customer Service
9130 Leslie Street, Suite 101
Richmond Hill, Ontario L4B 0B9
Phone: 1-800-663-8255
Consent to gather VOC-related
personal information
By activating a VOC subscription in accord-
ance with the instructions in this document,
the user agrees to the collection of VOC-rela-
ted personal information.