Volvo On Call with Sensus Connect, Manual

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01 Volvo On Call with Sensus Connect
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Volvo On Call PIN code
The PIN code is used for security purposes to
help identify those persons who are author-
ized to use VOC services in a specific vehicle.
The 4-digit PIN code, which was sent to you
when your Volvo retailer activated your sub-
scription, is used for security reasons to help
identify those persons who are authorized to
use certain VOC services such as Remote
door unlock or to create an account in the
mobile app.
If you have forgotten or would like to
change your PIN code
If you have forgotten your PIN code or would
like to change it (e.g., if you have purchased a
previously owned Volvo with VOC), contact
your Volvo retailer or press the On Call but-
ton in your vehicle. The new code will be sent
to you via email.
If an incorrect PIN code has been
entered in the app multiple times
If a PIN code has been entered incorrectly
10 times in a row, the account will be frozen.
In order to use the app again, a new PIN code
must be selected and a new app account will
have to be created.
Related information
•
Volvo On Call security services (p. 10)
•
Volvo On Call mobile app (p. 8)
•
Changing ownership of a vehicle with
Volvo On Call (p. 15)
Changing ownership of a vehicle with
Volvo On Call
If the vehicle changes owners, the Volvo On
Call (VOC) service should be cancelled.
Cancelling the VOC service
If your vehicle changes owners, contact your
Volvo retailer to cancel the VOC service. The
subscription will be terminated and the serv-
ice history will be erased.
When the vehicle changes owners, all per-
sonal settings should be reset to the factory
defaults, see the owner's manual supplement.
Starting the VOC service
If you purchase a previously owned Volvo
with VOC:
The new owner should contact his/her Volvo
retailer to transfer the remaining period of the
VOC subscription. All contact information
must be updated in order for VOC to function
and to ensure that the previous owner is no
longer authorized to use VOC services in the
vehicle. The new owner will be given a 4-digit
personal code, which is used to identify
him/her as being authorized to approve cer-
tain VOC services.
Personal information
Personal information is gathered for use with
the Volvo On Call service.
Volvo's sales companies (see the following
table) and Volvo Car Corporation are respon-
sible for the personal details used in VOC-
related services.
Country Sales company
United States Volvo Cars of North Amer-
ica, LLC
Canada Volvo Cars of Canada
Why information is gathered
Personal information is used by Volvo and its
partners to provide and develop the VOC
service.
Types of personal information gathered
The primary types of personal information
gathered for VOC-related purposes are:
•
Personal information that the customer
provides in connection with the activation
of the VOC service and during other con-
tact with Volvo, including name, address,
telephone number, type of service and
the duration of the service.
•
When information about a specific VOC-
related event is automatically transmitted
from the vehicle. A message of this type
contains: the vehicle identification num-