Volvo On Call with Sensus Connect, Manual

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01 Volvo On Call with Sensus Connect
01
10
Volvo On Call security services
The Volvo On Call (VOC) security services are
intended to provide assistance in threatening
situations, if you are locked out of your vehi-
cle, etc.
If the vehicle's normal electrical system is not
functioning properly, VOC's reserve battery
provides the system with current.
Theft notification
A signal will be sent automatically to the
Volvo On Call customer service center in the
event of a break-in or theft (if the vehicle's
alarm has been triggered).
This service will be interrupted if the alarm is
turned off using one of the vehicle's remote
keys.
Remote door unlock
If the vehicle's remote key has been lost or
locked in the car, the doors can be unlocked
remotely within the following 22 days with
assistance from the VOC customer service
center, see Remote door unlock (p. 12).
Remote vehicle immobilizer
If the vehicle has been stolen, the owner or
police can contact the VOC customer service
center to have the vehicle's remote keys
immobilized (deactivated).
NOTE
This applies even if the vehicle has been
unlocked and started with one of its
remote keys.
After contacting the owner/police, the VOC
customer service center then deactivates the
remote keys. Once the engine has been
switched off, it can only be restarted if the
owner/police has given the VOC customer
service center authorization to reactivate the
remote keys. Once this authorization has
been verified (using your PIN code), the VOC
customer service center will reactivate the
remote keys.
Reserve battery
The reserve battery's service life is at least
1 year. If the battery's charge level goes
below a certain level, the message
On Call
Service required will be displayed.
If the message remains on the screen, the
battery's capacity should be checked by a
trained and qualified Volvo service technician.
Related information
•
Volvo On Call customer service center
phone number (p. 14)
•
Volvo On Call PIN code (p. 15)
Contacting the VOC customer service
center manually
Contact the VOC customer service center to
request assistance in emergency situations.
1. Press the
SOS
button for at least
2 seconds to request help in the event of
illness, a threat to the occupants of the
vehicle, etc.
2. The customer service center receives a
signal for help and information about the
vehicle's location.
3. The customer service center attempts to
establish voice contact with the driver to
determine the type of help required.
If voice contact is not possible, the VOC cus-
tomer service then contacts the emergency
services for appropriate action.
Related information
•
Volvo On Call safety services (p. 11)
•
Volvo On Call customer service center
phone number (p. 14)