Volvo 2011 Page 7 Warranty And Maintenance Records Information Download | Manualshive

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01 Service and Maintenance

7

Mediation/Arbitration Program (for Canada only)

01

If you feel that the efforts by Volvo and the re-
tailer to resolve a factory-related vehicle ser-
vice concern have been unsatisfactory, Volvo
Cars of Canada Corp. participates in an im-
partial third party mediation/ arbitration pro-
gram administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).

The CAMVAP program is a straightforward
alternative to resolve a disagreement when
all other efforts to produce a settlement have
failed. This procedure is without cost to you
and is designed to eliminate the need for
lengthy and expensive legal proceedings.

In the CAMVAP program, impartial third-party
arbitrators conduct hearings at mutually con-
venient times and places in an informal envi-
ronment. These impartial arbitrators review
the positions of the parties, make decisions
and, where appropriate, render awards to re-
solve disputes. CAMVAP decisions are fast,
fair and final as the arbitrator's award is bind-
ing on both you and Volvo Cars of Canada
Corp. The CAMVAP services are available in
all Canadian territories and provinces. For
more information, without charge or obliga-
tion, call your CAMVAP provincial administra-
tor directly at 1-800-207-0685, or visit their
website at www.camvap.ca.

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Summary of Contents for 2011

Page 1: ...2011 U S A Canada WARRANTY AND MAINTENANCE RECORDS INFORMATION ...

Page 2: ...lvo The warranties described in this booklet assure you that we stand behind our products and services To help protect your investment please pay close attention to the section describing owner s responsibilities for proper service and maintenance Your Owner s Manual fully explains the functions operation and comfort features of your Volvo It should be reviewed by you and others who may have occas...

Page 3: ...out Your Volvo Warranties 35 Volvo s 2011 New Vehicle Limited Warranty U S New Vehicle Warranty Canada 37 Limitations and Disclaimers 41 Genuine Volvo Replacement Parts and Accessories Limited Warranty U S Warranty Canada 42 Volvo s Corrosion Protection Limited Warranty U S Warranty Canada 44 Seat Belts and Supplemental Restraint Systems Limited Warranty U S Warranty Canada 46 Seat Belts Something...

Page 4: ...rements 8 Fuel Requirements 10 Engine Oil 12 Turbocharger Operating Tips 13 Maintenance Service Operations 14 Maintenance Service Records 17 Brake Fluid Changes 25 Speedometer Odometer Replacement 27 Volvo Ownership Change Request U S ONLY 28 Volvo Owner Information Update Request Canada only 29 Overseas Operations 31 ...

Page 5: ...01 SERVICE AND MAINTENANCE ...

Page 6: ...Manager explaining what occurred in Step 1 3 If the concern has still not been ad dressed to your satisfaction please con tact Volvo s Customer Care Center You may contact us via phone mail or e mail The Customer Care Center will need the following information from you Your name address and daytime tele phone number Vehicle Identification Number found on your Vehicle Registration Card Vehicle Cert...

Page 7: ...ithout cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings In the CAMVAP program impartial third party arbitrators conduct hearings at mutually con venient times and places in an informal envi ronment These impartial arbitrators review the positions of the parties make decisions and where appropriate render awards to re solve disputes CAMVAP decisions are ...

Page 8: ... for regular maintenance 3rd display when maintenance is overdue Maintenance overdue XC90 The message Time for regular maintenance will display when the maintenance interval has been reached The MINIMUM SCHEDULED MAINTE NANCE for which you are responsible be gins at 7 500 miles 12 000 km or every 12 months whichever comes first Volvo recommends that you bring your vehi cle in for service at least ...

Page 9: ...r notification of any additional repairs Receive a copy of the repair order includ ing those for warranty repairs Review repairs completed under warranty Servicing Items you should check at regular mainte nance intervals and periodically when re fueling Engine oil level Coolant level Washer fluid Tire inflation pressure Brake and clutch system fluid levels Exterior lights headlights turn signals e...

Page 10: ...ully seal the mouth of the filler neck during refueling wearing neoprene gloves while handling a fuel filler nozzle Use of Additives With the exception of gas line antifreeze dur ing winter months do not add solvents thick eners or other store bought additives to your vehicle s fuel cooling or lubricating systems Overuse may damage your engine and some of these additives contain organically volati...

Page 11: ...or local laws re quire that the service pump be marked indi cating use of alcohols or ethers However there are areas in which the pumps are un marked If you are not sure whether there is alcohol or ethers in the gasoline you buy check with the service station operator To meet seasonal air quality standards some ar eas require the use of oxygenated fuel Methanol Do not use gasolines containing meth...

Page 12: ...onsult your Volvo retailer Oil viscosity Incorrect viscosity oil can shorten engine life under normal use SAE 5W 30 will provide good fuel economy and engine protection See the viscosity chart Viscosity chart Extreme engine operation Synthetic oils meeting SAE 0W 30 or 0W 40 and complying with oil quality requirements are recommended for driving in areas of sus tained temperature extremes hot or c...

Page 13: ... Only oil of cor rect viscosity rating may be used Refer to Oil Specifications on page 12 Before switching off the engine let it operate at idle for a short time to allow the spinning of the turbocharger compressor s turbine vanes to slow After hard driving this idle time should last a couple of minutes during which the vanes will slow and the compressor will cool down while still receiving oil lu...

Page 14: ...ting XC90 only X X X X X X X X X Auxiliary drive belt tensioner and idler pulley replace 5 cylinder Only X Auxiliary drive belt clutch and guide pins replace engine VIN codes 90 95 X Auxiliary drive belt tensioner and idler pulley replace engine VIN code 85 X Alternator rubber sleeve replace engine VIN codes 90 95 X Timing belt tensioner idler pulley replace3 5 cyl X 1XC90 engine VIN codes 85 95 o...

Page 15: ...fluid level check adjust2 Bevel gear visual inspection3 X X X X X X X X X X Driveshaft joints check for wear play X X X X X X X X X X X X X Driveshafts check boots X X X X X X X X X X X X X Propeller shaft pilot bearing and universal joints check wear X X X X X X X X X X X X X Controls and Lighting Washer fluid level check adjust X X X X X X X X X X X X X X X X X X X X Check all wiper blades X X X...

Page 16: ...X X Parking brake check adjust X X X X X X X X X X Brake pads discs check X X X X X X X X X X X X X X X X X X X X Brake hoses and lines check for damage leaks X X X X X Wheels and Tires Tires check pressure wear and condition3 X X X X X X X X X X X X X X X X X X X X Tire inflator kit4 Check and replace parts or software as required by Volvo Cars of North America LLC that are covered under the term...

Page 17: ...s all Volvo Genuine Parts are rigorously tested to ensure the reliability and durability you have come to expect from Volvo products You won t have to worry about compromising the special safety features originally built into your Volvo when you insist on using only Vol vo Genuine Parts for all service mainte nance and repairs performed on your vehi cle Volvo Genuine Parts are available at autho r...

Page 18: ...2 000 Carried out miles km ____________________________ Date _______________________________ Mileage _____________________________ Retailer Authorized Signature ___________________________________ Retailer Stamp Stamp Maintenance Service No 2 15 000 24 000 Carried out miles km ____________________________ Date _______________________________ Mileage _____________________________ Retailer Authorize...

Page 19: ...8 000 Carried out miles km ____________________________ Date _______________________________ Mileage _____________________________ Retailer Authorized Signature ___________________________________ Retailer Stamp Stamp Maintenance Service No 5 37 500 60 000 Carried out miles km ____________________________ Date _______________________________ Mileage _____________________________ Retailer Authorize...

Page 20: ...4 000 Carried out miles km ____________________________ Date _______________________________ Mileage _____________________________ Retailer Authorized Signature ___________________________________ Retailer Stamp Stamp Maintenance Service No 8 60 000 96 000 Carried out miles km ____________________________ Date _______________________________ Mileage _____________________________ Retailer Authorize...

Page 21: ... 000 Carried out miles km ____________________________ Date _______________________________ Mileage _____________________________ Retailer Authorized Signature ___________________________________ Retailer Stamp Stamp Maintenance Service No 11 82 500 132 000 Carried out miles km ____________________________ Date _______________________________ Mileage _____________________________ Retailer Authoriz...

Page 22: ...000 Carried out miles km ____________________________ Date _______________________________ Mileage _____________________________ Retailer Authorized Signature ___________________________________ Retailer Stamp Stamp Maintenance Service No 14 105 000 168 000 Carried out miles km ____________________________ Date _______________________________ Mileage _____________________________ Retailer Authoriz...

Page 23: ... 000 Carried out miles km ____________________________ Date _______________________________ Mileage _____________________________ Retailer Authorized Signature ___________________________________ Retailer Stamp Stamp Maintenance Service No 17 127 500 204 000 Carried out miles km ____________________________ Date _______________________________ Mileage _____________________________ Retailer Authori...

Page 24: ...__ Retailer Authorized Signature ___________________________________ Retailer Stamp Stamp Maintenance Service No 19 142 500 228 000 Carried out miles km ____________________________ Date _______________________________ Mileage _____________________________ Retailer Authorized Signature ___________________________________ Retailer Stamp Stamp Maintenance Service No 20 150 000 240 000 ...

Page 25: ...t Date Odometer reading Service Manager s Signature Retailer Stamp Stamp 3rd Year Carried out Date Odometer reading Service Manager s Signature Retailer Stamp Stamp 6th Year Carried out Date Odometer reading Service Manager s Signature Retailer Stamp Stamp 9th Year ...

Page 26: ...01 Service and Maintenance 26 Brake Fluid Changes 01 Carried out Date Odometer reading Service Manager s Signature Retailer Stamp Stamp 12th Year ...

Page 27: ...ter odometer replaced information regarding this replacement must be recorded in the space provided on this page In some states provinces legislation has been passed requiring this record Speedometer Odometer Replacement Record Date Odometer reading at the time of replacement Retailer code Retailer signature ...

Page 28: ... the future It s a sim ple way to stay informed and get even more out of your Volvo experience If you don t have access to the internet please contact the Volvo Customer Care Center at 1 800 458 1552 Please have your Volvo VIN Vehicle Identification Number available Your vehicle s VIN is located on the top left hand side of the dashboard or can be found on the vehicle registration card Owner ship ...

Page 29: ...me Initial Last name _______________________________________________________________ ___________________ Street Address Apt Unit ________________________________ ____________________________ _______________ ____________________________________________ City Province ZIP Phone The VIN is located on the top left side of dashboard or can be found on the vehicle registration card Y V ______________ ___...

Page 30: ...01 Service and Maintenance 30 01 ATTN CUSTOMER SERVICE DEPARTMENT VOLVO CARS of CANADA CORP 175 GORDON BAKER RD NORTH YORK ONT M2H2N7 PLACE STAMP HERE ...

Page 31: ...er for repairs These repairs will be covered under the Volvo Cars of North America LLC New Vehicle Lim ited Warranty or the Volvo Cars of Canada Corp New Vehicle Warranty Registration Outside of the U S or Canada If you register your U S or Canadian specifi cation vehicle outside of the 50 states of the U S the District of Columbia or the territo ries or provinces of Canada the New Vehicle Limited...

Page 32: ...osion Protection Limited Warranty U S Warranty Canada 44 Seat Belts and Supplemental Restraint Systems Limited Warranty U S Warranty Canada 46 Seat Belts Something We Believe In 47 Emissions Warranties U S and Canada 48 2011 Emission Warranty Parts List Federal U S and Canada 53 Retailer Certification For ID Only U S 55 California Emission Warranties 56 Volvo s Emission System Warranty 58 Inspecti...

Page 33: ...02 WARRANTY ...

Page 34: ...les Partial Zero Emissions Vehicles Emissions Defects and Performance Model year 2011 vehicles with engine VIN code 94 sold and registered in California Connecticut Maine Maryland Massachusetts New Jersey New Mexico Rhode Island or Vermont are classified as Partial Zero Emissions PZEV vehicles PZEV vehicles have a defects and performance emissions warranty on all emissions components for fifteen 1...

Page 35: ...d Volvo retailer Only repairs diagnosis deemed by the retailer to be covered under warranty will be made within a reasonable period of time during nor mal business hours Parts will be repaired or replaced by an authorized Volvo retailer only using genuine Volvo new or remanu factured parts or software at Volvo s dis cretion These are the recommended parts for your Volvo They meet the same design a...

Page 36: ...roduction Changes Volvo reserves the right to make changes in or additions to passenger cars manufactured and or sold by Volvo at any time without in curring any obligation to make the same or similar changes to passenger cars previously manufactured or sold by Volvo Maintenance Servicing It is recommended that you use your autho rized Volvo retailer for maintaining and servic ing your vehicle You...

Page 37: ...e the remainder of the New Vehicle Limited Warranty U S New Vehicle Warranty Canada period when retailed Certain components are covered by specific warranties such as the Federal Emissions Warranty Once the specific warranty period is over these components will be covered un der the remaining New Vehicle Limited War ranty Genuine Volvo Accessories If a Volvo approved accessory is purchased and ins...

Page 38: ...ondition of your vehicle and on fixed schedules under normal operation and use of your vehicle These items include but may not be limited to the following list filters fus es belts brake pads brake rotors remote keyless entry system batteries wiper blades clutch lining shock absorbers floor mats up holstery rugs etc Replacement of these items are the owner s responsibility with the exception of th...

Page 39: ... repairs not usually asso ciated with the replacement of parts or normal maintenance service items Parts which are covered for replacement because of wear during the Adjustments Period only are wiper blades remote keyless entry navigation DVD and headphone system batteries brake pads brake rotors shock absorbers and clutch lining These items may also be cov ered under the Basic Warranty Period if ...

Page 40: ... associated parts or systems Defects or failures resulting from incorrect diagnosis by an independent repair shop Failures resulting from continued operation of the vehicle after a warning light gauge reading or other indication advises of a mechanical or operational problem e g dash instrumentation indicates overheat loss of oil pressure etc Environmental damage to the vehicle s surface which is ...

Page 41: ... other similar damages arising out of any breach of this written warranty Volvo shall not be liable for any damages caused by delay in delivery or furnishing of any products and or services Volvo s liability if any for product s fur nished under this warranty shall in no event exceed the cost of correcting de fects in the product s as herein provided and upon the expiration of this warranty any su...

Page 42: ...ditions and limitations Genuine Volvo Accessories If a Volvo approved accessory is purchased and installed by a Volvo retailer as part of your new vehicle purchase the warranty peri od is four 4 years or 50 000 miles 80 000 ki lometers whichever occurs first The warran ty period will start and run concurrently with the New Vehicle Limited Warranty If a Volvo approved accessory is installed by a Vo...

Page 43: ... car rental or food and or other conse quential damages except where required by law Failure resulting from misuse abuse neg ligence overloading modifications acci dents or racing Purchaser s Obligations When requesting warranty repairs on re placement parts or accessories the purchas er must present evidence of purchase sales ticket or repair order showing payment to any authorized Volvo retailer...

Page 44: ...s warranty only an au thorized Volvo retail facility will repair or re place at Volvo s discretion the affected body sheet metal panels free of charge Repairs will be made within a reasonable period of time during normal business hours Corrosion Protection Warranty Should any part of the bodywork of the vehi cle be perforated by rust corrosion the pan el s affectedly the perforation will be repair...

Page 45: ...If non Volvo products were chemically incompatible with the Volvo factory ap plied protection they could cause prob lems which would result in voiding this warranty If an accident should occur you must ensure that the following conditions are met in order to maintain coverage under the Corrosion Protection Warranty repairs are performed to Volvo standards your Volvo retailer will identify the loca...

Page 46: ...ption of Volvo s Limita tions and Disclaimers refer to page 41 The Warranty Period The warranty period is five 5 years and has no mileage kilometer limitation 1 It begins with the date the vehicle is sold delivered to the first retail purchaser or put into service whichever occurs first What Is Not Warranted Seat belt system and Supplemental Re straint System components which show evidence of dama...

Page 47: ... children are properly restrained in the rear seats only using an infant car seat or booster seat deter mined by age weight and height Fact In every state province some type of child restraint legislation has been passed Additionally most states provinces have al ready made it mandatory for occupants of a car to use seat belts So urging you to buckle up is not just our recommendation it s becoming...

Page 48: ...t These major compo nents include only the three way catalytic converter TWC engine control module and the onboard diagnostic system OBD Refer to the 2011 Emission Warranty Parts List for specific components coverage The warran ty begins on the date the vehicle is sold deliv ered to the first retail purchaser or put into service whichever occurs first Any remain ing portion of the warranty is full...

Page 49: ... at a Volvo retail facility as a condition of reim bursement for emergency repairs not per formed by a Volvo retailer We encourage you to have all recommended maintenance and repairs on your new 2011 Volvo vehicle completed Volvo will not deny a warranty claim solely because you have no record of maintenance however Volvo may deny a warranty claim if your failure to per form maintenance resulted i...

Page 50: ...3 such non conformity will result in the vehicle owner having to bear any penalty or other sanction including denial of the right to use the vehicle under local state federal or provincial law then Volvo shall remedy the non conformity at no cost to the owner Some compo nents considered part of the two 2 Year 24 000 mile 40 000 kilometer Emission Performance Warranty are list ed on pages 53 and 54...

Page 51: ...ed under the warranty Customer Assistance Volvo wants to ensure that the Emission War ranties are properly administered If you do not receive the warranty service to which you believe you are entitled under these warran ties you should contact In the U S You may obtain further information concern ing the Emission Performance Warranty and Emission Design and Defect Warranty or re port violations of...

Page 52: ...delay and ensure proper service it is recommended that service under this warranty be performed by an authorized Volvo retailer When determining whether an owner has complied with the written instructions for proper maintenance and use Volvo may re quire an owner to submit evidence of compli ance if it has an objective reason for believ ing 1 maintenance was not performed and 2 that if not perform...

Page 53: ...tion Sensor Idle Speed Control Valve Engine Coolant Temp Sensor Ignition Coil Power Stage CVVT Timing Unit CVVT Solenoid Valve Crankcase Pressure Control Valve Engine Cooling System Coolant Thermostat Engine Coolant Temperature Sensor Crankcase Emission Control System Oil Trap with Crankcase Pressure Regula tor PCV Connections Calibrated Orifices PTC Nipple Intake Manifold Nipple Fresh Air Hose Va...

Page 54: ...utomatic Transmission Transmission Control Module Hardware and Software Continuously Variable Valve Timing Timing Device Solenoid Valve Miscellaneous items used in above systems Hoses clamps fittings tubing sealing gas kets or devices pulleys belts fuel lines wir ing harnesses and mounting hardware and electronic controls all models used with the components listed above ...

Page 55: ...he engine to assure that all emis sion related components have been properly installed and 3 The retailer s performance of all emis sion related preparation required by the manufacturer prior to the sale of the vehicle If this vehicle fails an EPA approved emission test prior to the expiration of three 3 months or 4 000 miles whichever occurs first from the date or mileage at the time of delivery ...

Page 56: ...may propose adop tion of the California LEV regulations includ ing but not limited to the specific emissions parts performance warranties associated with the regulation and are described in this book let Manufacturer s Warranty Coverage For three 3 years or 50 000 miles which ever first occurs1 If your vehicle fails a Smog Check inspec tion all necessary repairs and adjustments will be made by Vol...

Page 57: ...merica LLC Customer Service Department P O Box 914 1 Volvo Drive Rockleigh NJ 07647 1 800 458 1552 California Air Resources Board 9528 Telstar Avenue P O Box 8001 El Monte CA 91731 2990 Massachusetts Department of Environmental Protection 1 Winter Street Boston MA 02108 Vermont Agency of Natural Resources Department of Environmental Conservation Air Pollution Control Division 103 South Main Street...

Page 58: ...The emission warranty is not conditionally based on the use of genuine Volvo parts Failures which occur however because of abuse or lack of required maintenance are not eligible for coverage Where The Warranty Applies This warranty applies to 2011 model year ve hicles originally sold by Volvo Cars of North America LLC certified for sale and regis tered in the states of California Connecticut Maine...

Page 59: ... diagnosis when genuine Volvo parts or genuine Volvo remanufactured parts are used for any part of the emission control sys tem or for any part which may affect emis sions covered by this warranty If an emergency occurs and an authorized Volvo retailer is not reasonably available re pairs may be performed at any available ser vice establishment or by any individual using any replacement part When ...

Page 60: ...anty 60 Volvo s Emission System Warranty 02 Receipts and or maintenance records cover ing the performance of regular maintenance should therefore be retained in the event questions arise concerning maintenance ...

Page 61: ...nwarrantable con ditions the owner shall not be liable for the portion of diagnostic and repair costs relating to the warrantable condition If the failure is caused by a nonwarrantable condition the vehicle owner shall be liable for all diagnostic and repair expenses but not to exceed the maximum permissible under the inspection program The owner may choose to have the vehicle repaired at a facili...

Page 62: ...02 Warranty 62 Inspection Program 02 fecting components of the emission con trol system 7 Any loss of time inconvenience loss of vehicle use or commercial loss ...

Page 63: ...onnection with this vehicle Volvo s liability if any for product s fur nished under this warranty shall in no event exceed the cost of correcting de fects in the product s as herein provided and upon the expiration of this warranty any such liability shall terminate NOTE This warranty gives you specific legal rights and you may also have other rights Califor nia Connecticut Maine Maryland Mas sach...

Page 64: ...mbly X Catalytic Converter1 X Turbocharger X Charge Air Cooler X Transmission Control Module X Fuel Pump X Fuel Pump Electronic Module PEM Fuel Filter Electronic Throttle Module X CVVT Timing Device Inlet X CVVT Timing Device Exhaust X CVVT Solenoid Valves Inlet CVVT Solenoid Valves Exhaust Fuel Injectors X EVAP Carbon Canister Camshaft Cover CPS Valve Tappet Inlet Brake Control Module2 X EVAP Lea...

Page 65: ...tts New Jersey New Mexico Rhode Island or Vermont are classified as Partial Zero Emissions PZEV vehicles PZEV vehi cles have a defects and performance emis sions warranty on all emissions components for fifteen 15 years or 150 000 miles which ever occurs first The additional components listed below in stalled only on vehicles with engine code 94 are covered under the PZEV warranty PremAir Radiator...

Page 66: ...02 Warranty 66 02 ...

Page 67: ...rders covering all services and repairs performed on your vehicle These service records may be required as reference for future warranty work Vehicle Identifi cation Number Delivery Retail Date Part Number Description ACCESSORY IDENTIFICATION Accessories Installed At Time Of Delivery Instructions to Retailer Type all information ...

Page 68: ...leigh New Jersey Volvo Cars of Canada Corp North York Ontario http www volvocars com us http www volvocanada com 2011 Warranty and Maintenance Records Information Volvo Cars of North America LLC 2010 WTY 570 01 10 Rev 01 10 Printed in USA ...

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