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Terms: -
Vollara, LLC, 300 East Valley Drive, Bristol, VA 24201 (the “Company”), warrants the SafeHearth to the original
purchaser only, to be free from defect in materials and workmanship for three (3) years from date of purchase. If a valid
serial number is missing from a product, the warranty will be voided. To confirm warranty coverage prior to purchasing a
product, contact the Company at 800.989.2299 with the serial number located on the back of the unit.
Vollara products are authorized for sale through Independent Dealers only. Warranties are voided if a product is purchased
through unauthorized channels. The Company will not extend warranty coverage on any product sold in a manner that
violates our Internet Advertising Guidelines. This includes websites that are not authorized to use our trademarked names,
images, and logos, as well as Internet auction sites. The only approved Internet presence for Vollara products is the
Company’s corporate web addresses, www.Vollara.com.
The Company’s liability under this Warranty shall be limited to repair, or at our option, replacement. All transportation
charges on parts or units submitted under this Warranty shall be borne by purchaser. Unless this Warranty is expressly
renewed or extended by the Company, any repaired or replaced part of the unit shall be under warranty to the original
purchaser only, for the length of the unexpired portion of the original warranty.
Products which are returned for a repair after the warranty period, do not have a valid serial number or which show
damage for which the Company is not responsible, may be repaired for a reasonable charge to the customer. This product
is intended for household use only. Ordinary wear and tear shall not be considered a defect in workmanship or material.
These warranties do not apply for loss or damage caused by accident, fire, abuse, misuse, modifcation, misapplication,
commercial use, or by any repairs other than those provided by an authorized Vollara service center.
The Company makes no warranties, express or implied, with respect to our Products, except such written warranty or
warranties as may be set forth herein. SUCH WRITTEN WARRANTY IS EXCLUSIVE AND, TO THE EXTENT PERMITTED
BY LAW, the company DISCLAIMS ALL OTHER WARRANTIES, INCLUDING BUT NOT LIMITED TO A WARRANTY OF
MERCHANTABILITY OR FITNESS OF PURPOSE. NO CONSEQUENTIAL DAMAGES,
INCIDENTAL DAMAGES OR OTHER INDIRECT OR SPECIAL DAMAGE OR LOSS, SUCH AS, BUT NOT LIMITED TO, LOSS OF
PROFITS, LOSS OF GOODWILL, LOSS OF BUSINESS OPPORTUNITY, LOSS OF USE OF PLANT OR EQUIPMENT, OR LOSS
OF EXECUTIVE AND EMPLOYEE TIME, WILL BE RECOVERABLE AND ARE SPECIFICALLY DISCLAIMED. THIS LIMITATION
OF LIABILITY AND REMEDY REPLACES ANY AND ALL THEORIES OF ACTION, CAUSES OF ACTION, OR THEORIES
OF DAMAGE WHICH MAY BE HAD OR BROUGHT, INCLUDING BUT NOT LIMITED TO ACTIONS BASED ON STATUTE,
CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, STRICT LIABILITY OR OTHER TORT THEORY. Some states do not
allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply
to you.
This Warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. If your unit
is defective, please contact the Company at 300 East Valley Drive, Bristol, VA 24201 or www.Vollara. com.
Mail Warranty Card Information to the Company or register online within 10 days of purchase for activation of warranty.
LIMITED THREE YEARS WARRANTY
If the heater will not operate, please check the following before calling for repair:
1. Check if the power cord is plugged into an electrical outlet, if not, plug in.
2. Check the outlet for electricity.
3. Check that main power switch on rear is on. Switch will illuminate when on.
4. Check if the battery in remote control is operational, and if the insulating film is removed.
NOTE:
The heater may not be operating if the thermostat is set lower than the room temperature. To begin operation, increase
the thermostat temperature for a higher heat setting.
Store the heater in a cool, dry location when not in use. To prevent dust and dirt build-up, use the original packaging to repack the unit.
STORAGE
TROUBLESHOOTING
