Vodavi XTS-IP Installation Manual Download

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VoIP Maintenance and Troubleshooting

Chapter 4 - Maintenance and Troubleshooting

XTS-IP - Installation Manual

December 2005

The following window appears to inform you that the upgrade has been successfully
completed.

4. Reset the VOIP24 card.

Use the procedure in

“Entering VoIP24 Card Administration Menus” on page 4-65

to confirm what

the latest upgrade that has been applied.

Summary of Contents for XTS-IP

Page 1: ...Digital Key Telephone Systems Installation...

Page 2: ...ction to VoIP Maint Troubleshooting section 4 55 1 4 3 04 IP Phones added includes Wallmounts AC DC adapter RSGM 3 76 RSGM software upgrade procedure added 4 40 IP Phone Software Upgrade procedure add...

Page 3: ...f Part 68 FCC Rules and Regulations UL CSA Safety Compliance The XTS IP System has met all safety requirements and was found in compliance with the Underwriters Laboratories UL 1459 This system is aut...

Page 4: ......

Page 5: ...on Introduction 3 3 Site Preparation 3 3 General Site Considerations 3 3 Backboard Installation 3 4 Verify On Site Equipment 3 4 KSU Installation 3 5 Mounting Cabinet 0 3 5 Mounting Cabinet 1 and Cabi...

Page 6: ...gital Key Telephone 3 72 Wall Mounting the Electronic Key Telephone 3 73 Headset Installation 3 74 Caller ID Interface Unit Installation 3 74 Selecting the Cable 3 74 IP Phones and Related Items 3 76...

Page 7: ...Phone Software 4 30 Nomad RSGM Software Upgrade 4 40 Changing WAN IP Address via RS 232C Interface 4 40 Upgrade Software Directly via WAN interface 4 44 VoIP Maintenance and Troubleshooting 4 50 VoIP...

Page 8: ...iv Contents XTS IP Installation Manual December2005...

Page 9: ...DIDB w DTRU Installation 3 29 T1IB w DTRU4 Module Installation 3 34 PRIB w DTRU4 Module Installation 3 36 BRIB Basic Rate Interface Board 3 37 VoIP Card with One VoIP Module Installed 3 38 VoIP Card...

Page 10: ...enance CO Station Configuration 4 15 Example of T1IB in Cabinet 0 Slot 2 4 16 Example of VoIP24 Card in Cabinet 0 Slot 2 4 17 Remote Monitor Help Menu 4 22 Remote Monitor Trace Mode Status 4 23 Event...

Page 11: ...Station Visual Signals Feature Function Buttons 2 13 Signals to Called Station Digital Station 2 13 Signals to Calling Station Digital Station 2 14 Voice Mail Confidence Tones 2 14 Fuse Rating of the...

Page 12: ...art CO Interface Board LCOBC 4 8 PRI BRI ISDN and T1 4 8 Master Processor Board MPB 4 9 Modem Unit MODU 4 9 Program Module Unit PMU 4 9 Power Supply Unit PSU 4 10 Miscellaneous Interface Board MISB 4...

Page 13: ...necessary to operate and maintain the XTS IP System The described features are based on the current software release If any of these features do not work on your system call your sales representative...

Page 14: ...N O T E S...

Page 15: ...ts The MPB should be installed in the fixed MPB slot in Cabinet 0 To add Cabinets above Cabinet 0 the LMU1 should beinstalledinthefixedLMUslotinCabinet0 LMU2canbeusedinthefixedLMUslotofCabinet 1 or Ca...

Page 16: ...and 5 for added capacity Cable ties are located on the front edge of the cabinet to allow connecting cables to be stored neatly The connecting cables for the stations and CO Lines exit through the ou...

Page 17: ...abinet Main Processing Board The Main Processing Board MPB controls and manages communication between peripheral interface supervises all resources in the system controls gain adjustment of PCM signal...

Page 18: ...ogramming The MPB2 can only be installed in the MPB slot in Cabinet 0 Add on Boards MODU and PMU MPBE TheMPBEmustbeusedtoexpandthesystembeyondthefirstsetofCabinets0 1 and2 Itmust be connected with Lin...

Page 19: ...t LMU provides a link between the Cabinets of the KSU LMU1 The LMU1 must be installed to connect Cabinet 0 to Cabinet 1 and to connect Cabinet 3 to Cabinet 4 Signals are transmitted or received via li...

Page 20: ...ectronic Telephone Interface Board The Electronic Telephone Interface Board ETIB provides 2 wire interfaces for telephone connection Anindustry standardamphenol type female connectoris mounted on thef...

Page 21: ...an be equipped with a DTMF receiver unit DTRU4 to detect DTMF tones Add on Boards DTRU4 and CIDU Voice Over the Internet Protocol Cards The Voice Over the Internet Protocol VoIP card provides up to ei...

Page 22: ...e PRIB to the CSU When networking systems that are less than 50 feet apart no CSU is required The PRIB accepts two DTRU4 boards When ordering PRI lines from the telephone company specify ESF framing a...

Page 23: ...ngle line telephones One or two MSGU48s can be installed on each SLIBE or SLIBC required if message wait indication is needed Program Module Unit TheCPUoperatesoncodeintheflashROMsintheProgramModuleUn...

Page 24: ...edCOLine through the system switching matrix The MODU port is independent of the SIU standard RS 232C port allowing system database access etc without the need to interrupt the SMDR output The optiona...

Page 25: ...XTS IP Installation Manual December 2005 2 System Specifications This chapter describes the hardware used by the XTS IP system and lists the specifications for each component...

Page 26: ...N O T E S...

Page 27: ...U 3 MISB 4 7 Contacts RAU 3 MISB 4 7 Contacts RAU 3 MISB 4 Music Source Inputs 3 Inputs LMUE 1 MISB 2 3 Inputs MPB 1 MISB 2 2 Inputs MPB 0 MISB 2 DTMF Receivers 24 Receivers MPB 4 SLT CO cards 20 24 R...

Page 28: ...RU4 LCOBC SLIBE T1IB PRIB BRIB DTMF Receiver Unit 4 port ETIB 12 1 8 or 0 8 All Electronic Telephone Interface Board KSU Key Service Unit LCOBC 8 1 7 or 0 7 0 1 2 3 Loop Start CO Interface Board Calle...

Page 29: ...d VMIB 8 1 7 or 0 7 0 1 2 3 Voice Mail Interface Board Flash based VMIB 12 1 7 or 0 7 0 1 2 3 Voice Mail Interface Board Hard Drive based VOIP up to 8 1 7 or 0 7 0 1 2 3 VoIP Card w one VoIP Module VO...

Page 30: ...conference of which 5 can be external Dialing Memory Station Speed Dialing System Speed Dialing Total Speed Dial 20 Bins per station 24 digits 980 Bins per system 24 digits 3000 Bins per system 24 di...

Page 31: ...ure disconnect Programmable 12 digit DTMF string If 0 digits are programmed 15 sec of silence are followed by a busy tone Table 2 4 Environment Specification Item Degrees F Degrees C Operation Tempera...

Page 32: ...ttenuation Greater than 75 dbm Station to CO and Station to Station Single Frequency Distortion 300 3400 Hz Station to CO Line and station to station Better than 2 0 or 34 db for an Output level 30 db...

Page 33: ...nfo Public Network Private Lease Lines System Port Identification Facility Interface and Service Order Codes Interface Card RingerEquivalent Number REN Facility Line Interface Jack Type Ordering Speci...

Page 34: ...80 0 8 on 2 4 off Repeated CO Queue Call Back 440 480 0 8 on 2 4 off Repeated Camp On 440 0 8 on 1 burst Paging Alert Tone 440 1 0 on Type of Signal Frequency Signal Duration in seconds unless otherwi...

Page 35: ...ed CO Queue Call Back 20Hz 90 VAC 1 0 on 2 0 off Repeated Type of Signal Frequency Signal Duration in seconds unless otherwise indicated Single Line Confidence Tones Intercom Ringback 440 480 1 0 on 3...

Page 36: ...HOLD System 60 ipm wink Green CO Line Queue Call Back 480 ipm Flutter Red CO Line in Use ON Steady Red CO Line Idle OFF Exclusive Hold other stations ON Steady Red Table 2 14 Digital Station Visual S...

Page 37: ...lash Green Table 2 16 Signals to Called Station Digital Station Feature Indication Sound in Hz Occurrence Cadence in seconds unless otherwise indicated Incoming CO Line user selectable 0 4 on 0 4 off...

Page 38: ...ce Mail Confidence Tones VM Condition Action Tone Received Sound In Hz Occurrence Cadence insecondsunlessotherwiseindicated Off Hook Internal Dial Tone no stutter tone 350 440 Continuous Calls an Inte...

Page 39: ...nstalled per MPB2 MPBE system The VoIP24 base card 12 ports can accommodate 24 IP stations in a blocking arrangement The VoIP24 card with Daughterboard can accommodate 24 IP stations non blocking Cann...

Page 40: ...2 16 System Configuration Tables Chapter 2 System Specifications XTS IP Installation Manual December 2005...

Page 41: ...stallation Manual December2005 3 System Installation This chapter provides the basic system installation and wiring instructions for the XTS IP as well as how to install the optional cards and interfa...

Page 42: ...N O T E S...

Page 43: ...unted to the wall and the KSU and main distribution frame be mounted to the back board Rack Mounting The KSU is also designed for rack mounting using the optional floor or cabinet model rack If using...

Page 44: ...installations The back board should be mounted at a convenient height about 3 feet above the floor and bolted in a number of places to distribute the weight of the system Space should be available on...

Page 45: ...ng Cabinet 0 The Cabinet is a metal frame cabinet designed for wall mounting Use the mounting template provided with the Cabinet to mark the location for the screws to mount the Cabinet The Cabinet mu...

Page 46: ...lude a metal housing designed for wall mount installation Cabinet 1 is mounted above Cabinet 0 and Cabinet 2 is mounted above Cabinet 1 Use the same procedure for mounting Cabinets 4 and Cabinet 5 1 B...

Page 47: ...KSU Installation 3 7 Chapter 3 System Installation XTS IP Installation Manual December2005 Figure 3 3 Connecting Cabinet 0 and Cabinet 1...

Page 48: ...3 8 KSU Installation Chapter 3 System Installation XTS IP Installation Manual December2005 Figure 3 4 Mounting Cabinets 0 1 2 48 3...

Page 49: ...ts 0 2 to the second set of Cabinets 3 5 with the Linked Cable as shown in Figure 3 5 The Linked Cable connection is between the MPBE in Cabinet 0 and the LMUE in the slot marked for MPB in Cabinet 3...

Page 50: ...It is recommended that the wire be no longer than 25 feet Figure 3 6 Earth Cable between KSU and External RGU Grounding Instructions 1 Remove about 1 inches of insulation from both ends 2 Attach one...

Page 51: ...at plugs into a standard grounded 117 VAC wall outlet The wall outlet must be designed to accept a 3 prong plug 2 parallel blades and ground pin The protector should be fast operating and capable of p...

Page 52: ...k 1 To mount rack use the optional BRK Bracket for installation on the rack Usable rack is the standard 19 rack Any 19 open rack can be used 2 After placing the rack on a flat floor attach the Cabinet...

Page 53: ...the lower front of the PSU If local AC is 115 volts move the switch to the left position to display 115 If local AC is 230 volts move the switch to the right position to display 230 Default setup of...

Page 54: ...connected to Cabinet 0 is NOT plugged into the AC outlet 1 Place the PSU in the left most slot in Cabinet 0 aligning the card guides with the PSU PCB and PSU frame flanges 2 Slide the PSU into place u...

Page 55: ...PCB toward the front end of the card There is also a ground tab located to the right of each card guide in each cabinet Make sure when the PCBs are inserted into the card guide and secured in their r...

Page 56: ...ld be placed in the on position and power cycled off and on to initialize the system database to default Once the database has been initialized switch 8 should be placed in the off position to protect...

Page 57: ...ystem Installation XTS IP Installation Manual December2005 Figure 3 10 MPB1 2 PMU and MODU Configuration PMU MODU Port 2 Paging MPB2 only Music On Hold Port 5 Port 1 LEDs Database Reset Button Etherne...

Page 58: ...Chapter 3 System Installation XTS IP Installation Manual December2005 Figure 3 11 MPBE PMU and MODU Configuration PMU MODU Port 2 Port 5 Port 1 LEDs Database Reset Button Ethernet Jack Default Switch...

Page 59: ...unction Install the PMU before installing the MPB Installing the PMU 1 Unpack the PMU from its antistatic conductive bag 2 Locate the CN8 and CN9 connectors on the MPB Locate the CN1 and CN9 connector...

Page 60: ...transmittedorreceivedvialinked cable Set the clock source switch of LMU1 to the up position for T1 clock source chain and to the down position for PRI BRI clock source chain The LMUE is used to connec...

Page 61: ...Main Processing Board Installation 3 21 Chapter 3 System Installation XTS IP Installation Manual December2005 Figure 3 14 LMUE Connector to link with MPBE in Cabinet 0 Music On Hold Paging...

Page 62: ...a 600 ohm impedance Music inputs from the amphenol connector on the front edge of the card Four independent relay contacts through the amphenol connector on the front edge of the MISB These contacts a...

Page 63: ...3 WH GN GN WH RELAY3R RELAY3T 16 41 16 YL BL BL YL 4 29 4 WH BN BN WH RELAY4R RELAY4T 17 42 17 YL OR OR YL 5 30 5 WH SL SL WH 18 43 18 YL GN GN YL ALARM R ALARM T 6 31 6 RD BL BL RD 19 44 19 YL BN BN...

Page 64: ...n line SMDR ACD Caller ID Installing the SIU 1 Unpack the SIU from its antistatic conductive bag There should also be a plastic bag with two plastic standoffs and two metal screws 2 Push the two stand...

Page 65: ...with a DTMF Receiver Unit The LCOBC can be optionally equipped with a Caller ID Unit CIDU Each Interface contains ring and loop current detection circuits Analog to Digital and Digital to Analog conv...

Page 66: ...d CN4 connectors on the CIDU 3 Locate the CN10 CN11 and CN15 connectors on the LCOBC 4 Position the CIDU so that the CN1 CN2 and CN4 connectors align with the CN10 CN11 and CN15 connectors on the LCOB...

Page 67: ...CO PBX Connections 3 27 Chapter 3 System Installation XTS IP Installation Manual December2005...

Page 68: ...atic conductive bag 2 Locate the CN1 and CN2 connectors on the DTRU module 3 Locate the CN1 and CN2 connectors on the DIDB 4 Position the DTRU module so that the CN2 and CN1 connectors match up with t...

Page 69: ...ic rate interface board BRIB and Voice over internet protocol VOIP VOIP24 card T 1 Interface Board The T 1 Interface Board T1IB provides the T 1 1 544Mbps 24 Voice Channel digital interface circuit co...

Page 70: ...selection as indicated in the following chart If the CSU is located near the KSU all LBO switches should be ON The SW1 switch 4 of the Line Build Out switch is used for loopback control Its switch is...

Page 71: ...Call Table sent out to the CTI Module port on a keyset and run through the Number To Name Translation Table The XTS IP system provides call progress tones in the same manner as ICLID Dialed Number Id...

Page 72: ...N Calls routed based on ICLID routing and ICLID operation Y Y Calls routed on ICLID first if no route is found the DNIS digits are compared to the DID table If no route is found in the DID table the...

Page 73: ...e 24 character name field DID ICLID ANI number placed in 14 character number field DNIS number followed by programmed name from the DID tables in 24 character name field NONE ICLID ANI number placed i...

Page 74: ...Board PRIB provides one Primary Rate Interface circuit Each circuit contains 23 bearer and one data channel 23B D When a PRIB card is programmed into the XTS IP system the system interprets all B chan...

Page 75: ...o ISDN and T1 Clocking later in this section for clarification on clocking and cabling when combining BRIB PRIB and T1 cards in one Cabinet Installing the DTRU4 Modules 1 Unpack the DTRU4 modules from...

Page 76: ...arer 64Kbps each and one data 16Kbps channels 2B D When a BRIB is programmed into the XTS IP system the system interprets all B channels as trunks Thus one BRIB which contains four 2B D circuits provi...

Page 77: ...1 Clocking later in this section for clarification on clocking and cabling when combining BRIB PRIB and T1 cards in one Cabinet Figure 3 21 BRIB Basic Rate Interface Board Voice Over the Internet Prot...

Page 78: ...auto negotiates connection speeds and duplexing which is indicated by the following LED descriptions The VoIP card is a combination card that has both IP Trunks and station ports If a VoIP card is ins...

Page 79: ...3 16 VoIP Card LED Indications LED Indication ON OFF 09 LAN Speed 100 Mbps 10 Mbps 10 Rx Status Active Idle 11 Tx Status Active Idle 12 Link Status Valid Link No Link 13 Collision Status Collision No...

Page 80: ...the MPB2 MPBE systems Cabinets 0 1 and 2 can be used in MPB2 MPBE systems Cabinet 3 can also be used in MPBE systems A maximum of 3 VoIP24 cards can be installed per cabinet A maximum of 3 VoIP24 card...

Page 81: ...rd and Daughterboard Table 3 17 VoIP24 Card LED Indications LED Status Indication ON OFF 1 CH 1 5 9 13 17 21 Busy Idle 2 CH 2 6 10 14 18 22 Busy Idle 3 CH 3 7 11 15 19 23 Busy Idle 4 CH 4 8 12 16 20 2...

Page 82: ...Locate the CN1 and CN2 connectors on the Daughterboard module 2 Locate the CN2 and CN3 connectors on the VoIP24 3 Position the Daughterboard module so that the CN1 and CN2 connectors align with the C...

Page 83: ...switch are connected to a telephone company clock not point to point T1 put the T1 clock switch in the enable position UP to allow it to receive clocking from the telephone company directly and do no...

Page 84: ...ne company clock not point to point T1 put the T1 clock switch in the enable position ON to allow it to receive clocking from the telephone company directly Do not install the clock cable Set the BRIB...

Page 85: ...ith the clock control cable and SW3 on these boards should be in the OFF position 3 T1IBs and 2 PRIBs The clock cable should be connected to the OUT position on the cable connector on the T1IB and con...

Page 86: ...be in the ON position and SW3 of T1IB2 and T1IB3 should be in the OFF position The two BRIBs are not connected with clock control cables and the clock switch of the BRIB cards are placed in the OFF p...

Page 87: ...r T1 is applicable to all examples The expanded view callout at the top right of Figure 3 28 Case 3 of Clock Chain shows the connectors on LMU2 when there is a T1 or ISDN card in the associated Cabine...

Page 88: ...3 48 CO PBX Connections Chapter 3 System Installation XTS IP Installation Manual December2005 Figure 3 27 Case 2 of Clock Chain...

Page 89: ...CO PBX Connections 3 49 Chapter 3 System Installation XTS IP Installation Manual December2005 Figure 3 28 Case 3 of Clock Chain...

Page 90: ...3 50 CO PBX Connections Chapter 3 System Installation XTS IP Installation Manual December2005 Figure 3 29 Case 4 of Clock Chain...

Page 91: ...Telephone Interface Board ETIB board provides the interface to twelve electronic telephones or DSS BLF terminals The card has one LED indicator for off hook in use status The ETIB card ejectors are c...

Page 92: ...3 52 Station Connections Chapter 3 System Installation XTS IP Installation Manual December2005 Table 3 18 ETIB Wiring...

Page 93: ...Station Connections 3 53 Chapter 3 System Installation XTS IP Installation Manual December2005 Figure 3 30 Electronic Telephone Interface Board ETIB...

Page 94: ...be used as a shared system resource the capability only applies to SLIBC circuits The SLIBE and SLIBC can support two MSGU boards in a daughter board type arrangement Table 3 19 SLIBE SLIBC Wiring Pai...

Page 95: ...o SLIBE or SLIBC 1 Unpack the MSGU48 module from its antistatic conductive bag 2 Locate the CONN1 and CONN2 connectors on the MSGU48 module 3 Locate the CN6 and CN7 and the CN5 and CN8 connectors on t...

Page 96: ...lash again 3 Hang up No adjustment is needed if access to the CO is accomplished by standard loop ground start trunk circuits These trunk types are set to 0 dB by default In all cases the maximum mode...

Page 97: ...ystem Installation XTS IP Installation Manual December2005 Figure 3 31 SLIBE SLIBC w MSGU and DTRU4 Module SLIBE only Installation CN2 CN1 CN8 CN1 CN7 CN5 CN6 CN2 CONN1 CONN2 CONN1 CONN2 DTRU4 MSGU48...

Page 98: ...ff hook in use status The DTIB card ejectors are color coded green Cables There is one 50 pin female amphenol connector labeled CN2 located on the front of the card This allows the system to be cabled...

Page 99: ...16 YL BL BL YL DATA R 16 DATA T 16 5 30 5 WH SL SL WH DATA R 5 DATA T 5 17 42 17 YL OR OR YL DATA R 17 DATA T 17 6 31 6 RD BL BL RD DATA R 6 DATA T 6 18 43 18 YL GN GN YL DATA R 18 DATA T 18 7 32 7 RD...

Page 100: ...3 60 Station Connections Chapter 3 System Installation XTS IP Installation Manual December2005 Figure 3 32 Digital Telephone Interface Board DTIB DTIB12 DTIB24...

Page 101: ...d consists of a printed circuit board It can be installed into slots 1 7 of Cabinet 0 and into slots 0 7 of Cabinets 1 and 2 Figure 3 33 Flash Based Voice Mail Card Installing the Memory Expansion Mod...

Page 102: ...ts 1 7 of cabinet 0 or slots 0 7 of cabinets 1 3 Equipment Handling Take every precaution to prevent static charges and physical strain from being applied to the Hard Drive based Voice Mail card When...

Page 103: ...PSU to the ON position so that when AC power fails the batteries will automatically provide power During battery operation the PSU discontinues battery operation if the AC power is reapplied or the ba...

Page 104: ...t 1 on MPB1 and MPB2 MPBE UART is port 5 on MPB2 MPBE only The SIU on the MISB contains two standard RS 232C interfaces port 3 and port 4 The RS 232C is connected by a 9 pin connector Figure 3 36 RS 2...

Page 105: ...sic sources 2 external page zones and 4 relay contact controls The MISB connections are made by the 25 pair connector The wiring connections for the 25 pair cable are identified in Table 3 4 on page 3...

Page 106: ...e station jack requires 1 pair wire cabling category 3 or higher Wiringfromthestationjacktothetelephonerequires1 pairwire Digitizedvoice signalingand power are sent over this pair Figure 3 40 gives de...

Page 107: ...er source may cause the distances to vary The distance between the KSU and the DTIBL should always be greater than the distance between the DTIBL and the keyset It is recommended that the DTIBL only b...

Page 108: ...nect the 6 wire line cord from the plug labeled KTU on the CTI module to the plug on the base of the keyset 3 Connect the 9 pin 3 wire straight through serial cable from the CTI module to a COM port o...

Page 109: ...coupling transformers of each of the 2 pairs Figure 3 30 gives details on connections of station jacks to the system and Table 3 18 gives the configuration of the 25 pair station connector arrangemen...

Page 110: ...N to COR1 OUT When the power is OFF the relay switches so that the relay now connects COR1 IN to TEL1 R and COT1 IN to TEL1 T The basic connections of circuit 1 are shown in Figure 3 44 and the total...

Page 111: ...29 4 WH BN BN WH Ring 4 Tip 4 16 41 16 YL BL BL YL Circuit 2 5 30 5 WH SL SL WH Ring 5 Tip 5 Circuit 5 17 42 17 YL OR OR YL 6 31 6 RD BL BL RD Ring 6 Tip 6 18 43 18 YL GN GN YL 7 32 7 RD OR OR RD Ring...

Page 112: ...n a wall mount configuration 5 Turn the telephone over and unplug the line cord 6 Run the line cord through the rectangular hole of the wall mount and plug one end into the connector on the base of th...

Page 113: ...nd expose the screw underneath Remove the screw and the handset tab Replace it with the handset tab from the Wall Mount Kit 3 Be careful to position the tab so that the protrusion faces the hookswitch...

Page 114: ...on must be enabled refer to Handset Headset Mode in the Programming and Operations Manual The station then has the capability to enable disable headset mode by dialing a code When Headset mode is acti...

Page 115: ...nit Use the adapter as necessary Figure 3 46 1480 Caller ID Cable Connections Figure 3 47 Caller ID System Configuration MPB and SIU KSU 9 Pin Female Connection 1480 7480 00 9 Pin Male 1 1 2 2 3 3 4 4...

Page 116: ...ch consist of separate volume up down buttons adjust the level of the handset as well as the speaker The IP Keyset includes a Liquid Crystal Display LCD The LCD provides an alphanumeric display to ass...

Page 117: ...provided power over the LAN a separate AC DC adapter must be used for power The adapter is supplied with a ten foot AC cord The adapter supports AC input power systems with rated voltage range of 100...

Page 118: ...Services Gateway Module Nomad RSGM permits remote users and interfaces with services to the XTS IP System over broadband IP networks Remote Services are implemented with the XTS IP employing VoIP cha...

Page 119: ...indicator to display IP phone power feeding status One RJ 11 female connector for analog CO Line One RJ 11 female connector for analog SLT One RJ 11 female connector for alarm door bell input dry rel...

Page 120: ...bottom Figure 3 50 Remote configuration with Nomad RSGM Port Markings Connect This Device WAN Internet DSL Cable modem router via CAT5 straight through cable 48V Supplied AC power adapter LAN IP KTU...

Page 121: ...Nomad RSGM The DHCP range on the LAN side is typically set as 10 10 50 60 90 5 Point your Web browser to http 10 10 50 50 This is the default inside LAN address for the Nomad RSGM 6 You can now adjus...

Page 122: ...n Change to WAN Configuration lan Change to LAN Configuration system Change to System Configuration status Change to System Status trace Change to Trace Options passwd Change Password reset Reset RSGM...

Page 123: ...rs get arg Read arg Parameter ip subnet gateway dns host domain mac blimit mlimit set ip ipaddr Write Fixed Mode IP Address set subnet ipaddr Write Fixed Mode Subnet Mask set gateway ipaddr Write Fixe...

Page 124: ...N A MAC Address 00405a12866f Broadcast Limit 100 Multicast Limit 100 main wan wanset set ip 172 16 10 85 IP Address Changed Successfully 172 16 10 85 main wan wanset main wan wanset Command Descripti...

Page 125: ...apter supports AC input power systems with rated voltage range of 100 240 VAC 50 60 Hz The adapter provides 48 VDC at 0 8 amps The DC output connector is cabled to the adapter with a two meter six foo...

Page 126: ...d with the Call Box Alternatively the unit can be mounted beyond the reach of visitors and wired to a conventional doorbell switch which then serves as the Call Button This option helps protect the Do...

Page 127: ...r is provided as a guideline in isolating and resolving functional problems that may be encountered as a result of improper use or component failure of the XTS IP Other failures such as no dial tone f...

Page 128: ...N O T E S...

Page 129: ...n operational priority 3 Then make the necessary programming changes in customer database programming to acquire the desired operation General Troubleshooting If feature operation is not the cause of...

Page 130: ...provided to verify the keyset and DSS LED LCD and keyboard button operations 1 Enter the test mode by lifting a keyset s handset to establish an off hook condition 2 Press the SPEED button and dial 7...

Page 131: ...d ALL DSS units associated with the keyset are placed in the test mode If no DSS unit is associated with the keyset the keyset display indicates NO DSS The DSS LED test causes all the LEDs to light st...

Page 132: ...Answer back on intercom On digital keysets the mode of intercom answer is programmable On electronic keysets make sure the intercom mode switch is in the HF position CO Line Station Button won t acces...

Page 133: ...es not work Check Station ID assignment in programming Make sure a Ring Generator Unit RGU has been installed in Cabinet servicing that phone SLT can t receive dial tone Ensure DTMF receivers are inst...

Page 134: ...are not ringing Check CO Line Ring Assignment in programming Noise or Crosstalk on the line CO Line checks fine at demarcation point with system isolated Check whether CO lines are bundled too tightl...

Page 135: ...e Check AC power source Replace the PMU Replace the MPB Reset the system SMDR and display phone time of day incorrect Re program system time and date Loss of system intercom dial tone and call process...

Page 136: ...power switch Analog phones and CO Line do not operate Loss of 5VDC Check LEDs on PSU Check power switch Battery Back up for system not working Check to ensure BATT SW is on Table 4 11 Miscellaneous I...

Page 137: ...ble 4 13 Ring Generator Unit RGU Problem Possible Solutions Single Line Telephones do not ring when called on intercom Check RGU connection Message Waiting signal to Single Line Telephones with messag...

Page 138: ...acter such as c d r x Other commands begin with a single character and are followed by a space another character and an optional digit or digits All commands are executed using the Enter key Password...

Page 139: ...ire system will be dumped examples maint d s dumps entire system configuration maint d s2 dumps slot 2 configuration etc d b dumps busy device d m dumps MAC stations d e dumps event trace d p dumps pp...

Page 140: ...iated with the board SERV STAT Out of Service OOS status can indicate the entire card is out of service or a specific station is not installed or installed but not operational In Service INS status ca...

Page 141: ...rectly LCD Indicates whether or not the station has a telephone with an LCD Display STATE Shows the condition of each station idle available unavailable Type of Station keyset DSS SLT Keyset ID 0 Key...

Page 142: ...TUS Grp Type PULSE DTMF CO PBX STATE 1 026 INS Bothway 1 2 DTMF CO IDLE 2 027 INS Bothway 1 2 DTMF CO IDLE 3 028 INS Bothway 1 2 DTMF CO IDLE 4 029 INS Bothway 1 2 DTMF CO IDLE 5 02a INS Bothway 1 2 D...

Page 143: ...othway 3 2 DTMF CO 000000000000 IDLE 5 037 INS Bothway 3 2 DTMF CO 000000000000 IDLE 6 038 INS Bothway 3 2 DTMF CO 000000000000 IDLE 7 039 INS Bothway 3 2 DTMF CO 000000000000 IDLE 8 03a INS Bothway 3...

Page 144: ...000000000000 010010010011 OOS 03 K2152 000000000000 00405a1277a3 000000000000 000000000000 010010010012 OOS 03 K2153 000000000000 000000000000 000000000000 000000000000 000000000000 OOS 03 K2154 00000...

Page 145: ...er Turns the Trace buffer OFF t space 1 Enter Turns the Trace buffer ON to record events prior to a soft system reset t space 2 Enter Turns the Trace buffer ON to record events prior to a hard system...

Page 146: ...then press Enter 3 Then type d space r Enter The display will show the receiver number cabinet location card slot location receiver status and state of the receiver To make a receiver unavailable Typ...

Page 147: ...em operation and in many cases may be performed without a site visit Port 1 on the MPB and the modem are used for monitor access The capabilities allowed and reserved for this high level troubleshooti...

Page 148: ...y Figure 4 6 Remote Monitor Help Menu Dump Memory Data Three options allow the memory structure to be dumped for viewing The three options are entered as follows The data obtained from these commands...

Page 149: ...nd of specific trace needed 2 Type the specific board CO line or Station number of the trace desired or Type all if all boards CO line or Station events are desired B Board event trace traces events a...

Page 150: ...d The modify memory command is for engineering use only Unless instructed by personnel at VODAVI Technical Support do not leave the trace mode enabled for extended periods of time The system dumps the...

Page 151: ...3 0 0 2 8 0 0 2 9 C 0 0 3 1 I N _ R I N G I n f o 0 S 3 1 0 8 P A U L C A L L I N G 1 3 1 9 0 4 4 0 5 0 1 e 0 3 0 0 0 6 0 0 0 0 C 0 0 3 1 I N _ R I N G A c d P c D a t a 1 3 1 9 1 3 7 0 5 0 1 f 0 3 0...

Page 152: ...SSWORD prompt type config 3 Press Enter the following maint prompt will display 4 Type u to select upload download flash rom software option then press Enter The following will display 5 Type the remo...

Page 153: ...select the Zmodem upload protocol and click OK c Select the object code file to be uploaded to the XTS IP then click OK After the upload is complete the following messages will display Any loss of po...

Page 154: ...the upload cycle KSU power To switch to the new software at a later time 1 Connect a terminal to I O Port 1 on the MPB The following is an example of the data that will display 2 Type the password con...

Page 155: ...tem Off or On whichever applies When the system is up place switch 8 to the off position and upload the database refer to Database UPload Download Routine in Appendix F of the Programming and Operatio...

Page 156: ...to the Address box then press Enter If the security setting requires a password the following window will appear 3 Type the password then click on the Authenticate button By default IP 24DH telephones...

Page 157: ...anual December 2005 4 A window similar to the following displays Under certain conditions slow network connection or slow PC the download may not work and a window will display showing Action Cancelle...

Page 158: ...pgrade IP Phone Software Chapter 4 Maintenance and Troubleshooting XTS IP Installation Manual December 2005 5 Click the Download option on the left side of the window in the Blue area The following di...

Page 159: ...mber 2005 6 Use the HTTP download method and click the Browse button in the lower portion of the window The following Choose file window displays 7 Browse to find and select the file containing the ne...

Page 160: ...Installation Manual December 2005 The following displays to make sure you wish to proceed with the download 8 Click OK The download time will vary depending on network speed but generally will take a...

Page 161: ...de IP Phone Software 4 35 Chapter 4 Maintenance and Troubleshooting XTS IP Installation Manual December 2005 When the download is complete the following display will appear 9 Click Restart Main Applic...

Page 162: ...4 Maintenance and Troubleshooting XTS IP Installation Manual December 2005 Action Cancelled Use the following procedure if you receive an Action Cancelled window as shown in the following illustratio...

Page 163: ...and Troubleshooting XTS IP Installation Manual December 2005 1 Click on the Refresh button in Internet Explorer The following window will display 2 Click on the Browse button 3 Navigate to the file r...

Page 164: ...Installation Manual December 2005 4 Click on the Upgrade button After the upgrade is complete a reset page will appear as shown in the following illustration 5 Click on the Reset button The phone wil...

Page 165: ...the system to gain the following display 2 Press to get into the Set mode 3 Press the volume up down button to select the WEB PASSWORD menu If a web password is in effect the web password menu will di...

Page 166: ...nningonaPCintheLocal IP network to upgrade software the WAN IP address must be changed to have the same network address as its Local IP network Use the following procedure to change the WAN IP address...

Page 167: ...wanset Command Description Mode Change to Root Catalog Change to Parent Catalog mode Toggle Address Config Mode FIXED get all Read All Parameters get arg Read arg Parameter ip subnet gateway dns host...

Page 168: ...ay X X X X This is not a mandatory step The MAC address value is unique for each device main wan wanset get all IP Address 10 10 10 8 Subnet Mask 255 255 255 0 Gateway Address 172 16 10 100 DNS Addres...

Page 169: ...t set ip ipaddr Write Fixed Mode IP Address set subnet ipaddr Write Fixed Mode Subnet Mask set gateway ipaddr Write Fixed Mode Gateway Address set dns ipaddr Write Fixed Mode DNS Address del set host...

Page 170: ...Troubleshooting XTS IP Installation Manual December 2005 Upgrade Software Directly via WAN interface 1 Launch your web browser 2 Type http followed by the WAN IP address for our example 172 16 10 85 i...

Page 171: ...SGM Software Upgrade 4 45 Chapter 4 Maintenance and Troubleshooting XTS IP Installation Manual December 2005 3 Click the Download option on the left side of the window in the Blue area The following d...

Page 172: ...pgrade Chapter 4 Maintenance and Troubleshooting XTS IP Installation Manual December 2005 4 Use the HTTP download method and click the Browse button in the lower portion of the window The following Ch...

Page 173: ...XTS IP Installation Manual December 2005 5 Browse to find and select the file containing the new software upgrade It will have a rom extension click the Open button then click on Start HTTP download...

Page 174: ...4 Maintenance and Troubleshooting XTS IP Installation Manual December 2005 6 Click OK The download time will vary depending on network speed but generally will take about 3 minutes The following displ...

Page 175: ...RSGM Software Upgrade 4 49 Chapter 4 Maintenance and Troubleshooting XTS IP Installation Manual December 2005 When the download is complete the following display will appear 7 Click Restart Main Appli...

Page 176: ...Stop Bit 1 Flow Control None 2 When prompted for a password type config 3 Type d s at the maint prompt to view the location of the VoIP card Figure 4 10 VoIP Card Location Printout 4 At the maint prom...

Page 177: ...VoIP Trace Main Menu Network Configuration Mode From the main menu type c to access Network Configuration Mode The following screen will display Figure 4 13 VoIP Network Configuration Printout Refer...

Page 178: ...y Figure 4 16 VoIP System Call Status Printout Type s s to access Call Status for All Channels Figure 4 17 VoIP Call Status for All Channels Type b at the stat prompt to return to the main menu IP Add...

Page 179: ...owing screen will display Select a troubleshooting option and press Enter To use the Ping Function type p space xxx xxx xxx xxx then press Enter Ping is a standard network troubleshooting method to de...

Page 180: ...e y and press Enter to begin upload 8 Click Transfer Send File 9 Navigate to and select the correct upload file for the upgrade 10 Select the Zmodem protocol and click Send 11 When Starting Flash Upgr...

Page 181: ...delivering the priority packet first The same happens for inbound packets producing a lower delay for the packets Maximize Throughput This setting provides the packet a greater use of bandwidth throu...

Page 182: ...d 0450 0300 0 18 C 4 VOIPp IDLE RELEASE ACK 1408181 01d 0303 0300 0 18 C0004 IDLE Release Ack 1408182 01e 0500 0300 0 18 C 5 VOIPp IDLE RELEASE ACK 1408182 01e 0403 0300 0 18 C0005 IDLE Release Ack 14...

Page 183: ...rocessor MP to peripheral processor PP HDLC PP to MP HDLC or toward from H 323 Table 4 17 HDLC Messages Message Description TRK_CMD_CALL_FST Call start request FastStart from MP TRK_CMD_CLR_REQ Call c...

Page 184: ...TCP packets should be sent RV_EVT_CHANNEL_STATE_CHANGED Channel state has been changed connected idle disconnected etc RV_EVT_CALL_NEW_RATE Reports changes in call rate RV_EVT_CALL_CAPABILITIES Report...

Page 185: ...nection It is recommended that you avoid the use of NAT completely What factors affect voice quality The major factors for voice quality are latency jitter and wiring Latency is increased if the total...

Page 186: ...able to Ping another known IP address on the local network Verify that the IP address and subnet mask is correct Check cabling for correct network connections Contact the network administrator if addr...

Page 187: ...and Troubleshooting XTS IP Installation Manual December 2005 VoIP24 Upgrade Procedure Use the following procedure to upgrade VoIP24 software 1 Enter the IP address of the VoIP24 card into the Address...

Page 188: ...4 62 VoIP Maintenance and Troubleshooting Chapter 4 Maintenance and Troubleshooting XTS IP Installation Manual December 2005 2 Type the Admin password 3226vodavi default password then click on Login...

Page 189: ...and Troubleshooting 4 63 Chapter 4 Maintenance and Troubleshooting XTS IP Installation Manual December 2005 3 Click on the Browse button navigate to the new upgrade file and select it then click on th...

Page 190: ...ng XTS IP Installation Manual December 2005 The following window appears to inform you that the upgrade has been successfully completed 4 Reset the VOIP24 card Usetheprocedurein EnteringVoIP24CardAdmi...

Page 191: ...bc after the maint prompt to view the Board Configuration This selection shows the latest software upgrade that has been applied COMMAND DESCRIPTION nc Network Configuration bc Board Configuration dir...

Page 192: ...4 66 VoIP Maintenance and Troubleshooting Chapter 4 Maintenance and Troubleshooting XTS IP Installation Manual December 2005...

Page 193: ...on Test 4 5 DTIB 3 58 DTIB12 1 8 DTIB24 1 8 DTIBL 3 67 DTRU 1 11 3 28 Installation 3 28 DTRU4 Module Installation 3 55 Dual Tone Receiver Unit 1 11 Dump Memory Data 4 22 E Electrical Specifications 2...

Page 194: ...ade 4 40 O On Site Equipment 3 4 Optional Mounting Racks 3 12 P PCB Installation 3 15 PFTU 3 70 PMU 1 11 3 19 Power Capacity 3 14 Line Surge Protection 3 11 Supply Unit 1 5 Power Failure Transfer Unit...

Page 195: ...PSU 4 10 RGU 4 11 SLIB 4 7 Trunk Ordering Info 2 9 U Upgrade IP Phone Software 4 30 V VMIB 3 62 Voice Mail Confidence Tones 2 14 Voice Over the Internet Protocol Card 1 9 3 37 3 40 VOIP 1 9 3 37 3 40...

Page 196: ...iv Index XTS IP Installation Manual December2005...

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