Frequently Asked Questions ··· 41
Frequently Asked Questions
Why does the Genie sometimes have trouble understanding me?
The Vocera system is designed to make it as easy as possible for you to
communicate using voice commands. If the Genie does not appear to
understand you, it may be due to one of the following reasons:
• Is the badge close enough to your mouth? For voice recognition to
work properly, the microphone at the top of the badge must be
directed toward your mouth, and it should no closer than 6 inches
and no farther than 12 inches away from your mouth.
• Did you wait for the Genie to answer before giving a command?
If you press the Call button and begin speaking immediately, your
command may not be recognized. You must wait for the Genie to
greet you before you give a command. (The Genie will say “Vocera”
or will play a tone, or both, depending on your badge settings.)
• Did you say a valid command? If so, was the command in the
proper format?
The Genie recognizes specific commands, and these must be in the
format
verb-noun
. If you get into the habit of saying the command
first, and then giving the details, you will find it very easy to com-
municate through your badge. Here are a few examples:
“Call Jim Olsen.”
“Record a greeting.”
“Block all calls”
“Play old messages.”
• Is the problem that the Genie doesn’t understand “yes” or “no”?
Sometimes, when the Genie gives a prompt that requires a “yes” or
“no” answer (for example, “Should I save that message?”), the
Genie will not “hear” you if you answer too quickly. Try waiting a
moment before answering.
You can also press the Call button to answer “yes,” or press the
Hold/DND button to answer “no.”
• Does the Genie have trouble recognizing a name?
The Genie will not recognize a name if the person has not been
added to the system as a badge user. Have you ever seen this per-
son use a badge?
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