VIZIO VMT40-55M User Manual
Telephone & Technical Support
Products are often returned due to a technical problem rather than a defective product that may result in
unnecessary shipping charges billed to you. Our trained support personnel can often resolve the problem
over the phone. For more information on warranty service or repair, after the warranty period, please
contact our Support Department at the number below.
Customer support and quality service are integral parts of VIZIO’s commitment to service excellence.
For technical assistance contact our VIZIO Technical Support Department via email or phone.
Email:
(877) 698-4946 Fax: (949) 585-9563
Hours of operation: Monday - Friday: 6 am to 9 pm
Saturday – Sunday: 8 am to 4 pm
Please have your VIZIO model number, serial number, and date of purchase available before you call.
VIZIO
Address:
39 Tesla
Irvine, CA 92618, USA
Telephone: (949) 428-2525 Fax: 949-585-9514
Web:
www.vizio.com
ONE-YEAR LIMITED WARRANTY & INSURANCE
Covers units purchased as new in United States and Puerto Rico Only
VIZIO warrants for a period of one (1) year from the date of purchase to the original purchaser of its
mounting brackets, that the bracket shall be free from defects in assembly, material, or workmanship and
will repair or replace, at its sole discretion, a defective bracket free of charge, provided the bracket is
returned to VIZIO with shipping prepaid by purchaser. Unauthorized service or repairs by anyone other
than VIZIO or a pre-approved repair facility renders this warranty void and shall release VIZIO from any
further responsibility or obligation.
Insurance:
VIZIO will repair or replace up to a maximum of $10,000.00, at its option, any component
(television, projector, monitor or screen) which is damaged by a VIZIO bracket’s failure to perform* when
that product is properly installed** for its intended use. This insurance is subject to the limitations and
exclusions set forth herein. VIZIO will repair or replace the damaged television, monitor or screen
(“Components”) at VIZIO’s option, up to an amount equal to the fair market value of the damaged
Components or the original purchase price of the equipment, whichever is less, up to $10,000.00.
Other Terms & Conditions:
VIZIO reserves the right to inspect the damaged component, the VIZIO
bracket alleged to have failed, and the site where the damage occurred. Damaged Components and
bracket must remain available for inspection until the claim is finalized. VIZIO may require you to ship, at
your expense, the VIZIO bracket and damaged Component to VIZIO for inspection. VIZIO reserves the
right to negotiate the costs of repair. If VIZIO determines, in its sole discretion, that it is impractical to ship
the damaged component or bracket, VIZIO may designate, in its sole discretion, a component repair
facility to inspect and estimate the cost to repair. The cost, if any, of shipping the Component to and from
such repair facility and of such estimate shall be borne solely by the purchaser. Whenever claims are
settled, VIZIO reserves the right to be subrogated under any existing insurance policies the
claimant/purchaser may have.
All above warranties and insurance are null and void if:
the VIZIO bracket in use during the
occurrence is not provided to VIZIO for inspection upon VIZIO’s request at the sole expense of the
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