7
TROUBLESHOOTING
WARRANTY
We offer a ONE YEAR warranty for this product. If you have any problems with the
machine, please contact us directly. We have a 30 Day Return Policy.
PROBLEM
POSSIBLE CAUSE & SOLUTION
Heating head spins but
does not heat up.
Ensure wires underneath heating head are not cut or
frayed. If wires are not damaged then the temperature
sensor may be out.
Machine has no power.
Bowl may not be secured to machine (all four latches
should activate the safety switch). If safety switch
is pressed and switches are on, check if red light is
illuminating from switches.
Contact us for further assistance if it is still not
working.
Electric cord for
machine is lost.
Standard cord used for computers, printers, etc. must
be rated 20 AMPS. Cotton candy machine is designed
to run on US 110V power.
Machine constantly
vibrates.
Head/spinner is off balance. Contact us so that we
may send you a part replacement.
Heating head not
turning, motor running.
Ensure belt inside machine has not come loose. If belt
has come loose, reinstall in machine and adjust the
belt tension by loosening the 4 motor screws and re-
positioning the motor slightly. Replace belt if broken.
