51
Table 5-1. Troubleshooting Chart (continued)
Symptom
Possible Cause(s)
Solution
Image appears “washed out” and
/ or dark areas appear too bright.
Brightness is set too high.
Decrease the brightness setting.
Image is too dark.
Brightness and / or Backlight are set
too low.
Increase the brightness and / or
backlight settings.
Images from an HDMI source do
not display.
The resolution and frequency of the
video card in the computer are not
compatible with the display.
HDMI cable from source to display is
either defective or too long.
Select a compatible resolution and
vertical frequency (refer to
Supported Timings
on page 62).
Try a known-good and / or shorter
HDMI cable.
Computer images do not display
correctly.
The resolution and frequency of the
video card in the computer are not
compatible with the display
Clock and Phase settings need
adjustment.
Select a compatible resolution and
vertical frequency (refer to
Supported Timings
on page 62).
Adjust Clocks and Phase settings
(refer to
Setup Settings
page 45).
Touch screen doesn’t work.
Multi-touch controller host computer
is not connected correctly.
Host computer hardware or OS
incompatibility.
See Figure 3-9.
Refer to
Enabling the Touch
Screen
on page 34.
Should you require assistance with a suspected hardware fault, please contact the support line below. You will require
your unit serial number. The operator will attempt to diagnose any fault and will take action as appropriate.
UK Warranty Support
Tel. 08450 724 999
Email.
Summary of Contents for VTS-8510
Page 1: ...VTS 8510 Super slim UHD LED Display Model VTS 8510 Installation OperationManual...
Page 9: ...9 Notes...
Page 13: ...13 Notes...
Page 60: ...60 Notes...
Page 65: ...65 Notes...
Page 70: ...70 Appendix V Wall Mount Safety Notes...
Page 71: ...71...