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Handset, Speakerphone and Headset mode

The Grandstream GXP 16xx series has the ability to make/receive calls via handset, speak-
erphone or headset mode. When on a call, you can switch from using the receiver to speaker 
phone by pressing the speaker button. If you are using the speaker already, press the button 
again with the receiver off the hook to switch back to using the receiver.

Sip Accounts and Lines

Your new Grandstream phone will have 2/3 active lines.

If you have a 1620/1625/1628 or 1630, you can press the relevant line key before making a 
call to specify which line you would like to make the call from.

If you have accounts on multiple lines, when an inbound call comes through the line that is 
ringing will flash red. When you answer the call, the line will then turn solid red. Any other 
lines will remain open for you to start another call or begin a transfer.

The LCD display

Your new Grandstream phone has a few icons that you may want to familiarise yourself with, as 

well as a few menus that may help you if you need to redial or access other features.

LCD Buttons

Definition 

Date and Time

This will show the date and time when the phone is Idle

Name

On the left hand side you’ll the name of your extension/handset

Network/Phone Status

The network status will show if the handsets internet connection is 

down or has an issue.  Missed calls will also show here.

Status Bar

This will show the status of the phone. Look at LCD Icons table to 

identify the issue with your handset

Summary of Contents for Grandstream GXP1600 Series

Page 1: ...Grandstream GXP1600 series User Guide...

Page 2: ...ns How to make calls with your new handset 11 To dial from your new handset To redial a number To call a number from call history Calling from the phone book How to answer calls on your new handset 15...

Page 3: ...Faulty Handset and Replacement Part 25 Fault and Solutions 26...

Page 4: ...uick Start Guide If anything is missing email customerservices vivivoip co uk who will look into this Firstly insert the stand into the highlighted slots on the back of the phone You can have the stan...

Page 5: ...r computer then you connect an ethernet cable from the PC port of the phone to your PC The phone will then pass it s connection through to your computer Next connect the receiver to the red highlighte...

Page 6: ...6 Once the receiver is connected you can power up your new handset Insert the power cable into the base unit and plug it in The handset will power up and show a loading screen on the display...

Page 7: ...P 1610 1615 1620 1625 and on the next page is the layout for the 1628 and 1630 Page 9 will show you what each key does on the handset 7 The Grandstream GXP1610 1615 1620 1625 layout Line Keys Message...

Page 8: ...old Menu OK Key Navigation Key Volume Keypad Mute Headset Send the call Speaker Home Record The Grandstream GXP1628 1630 layout BLF busy light function Please note that the 1628 and 1630 only differ i...

Page 9: ...to answer or hang up calls This also allows the user to toggle between using a headset and the speaker Mute the active call Enable Disable hands free speaker Enable Disable receiver mode this mode ca...

Page 10: ...iple lines when an inbound call comes through the line that is ringing will flash red When you answer the call the line will then turn solid red Any other lines will remain open for you to start anoth...

Page 11: ...ck NextSCR This will display the IP address of the handset Redial the previously dialled number Soft keys when on a call Please note the soft keys are context sensitive and will change if you are on a...

Page 12: ...he right hand side of the screen If the phone is idle this icon will show if the headset is off the hook Network Status If your phone is connected to your network this icon will be solid If it s hollo...

Page 13: ...et then please press the headset icon or if you want to use the speaker then press the speak er button Once the receiver headset speaker is picked up the first line will go active If you need to dial...

Page 14: ...To redial a number First pick up the receiver Press the redial softkey and the number or extension you last dialled will start to ring 14...

Page 15: ...ess the Menu OK button Scroll to Call History using the arrow keys Then go to either Received calls Missed Calls or Dialled Calls using the arrow keys You can scroll through this list and press OK to...

Page 16: ...phone book button 2 Press the menu OK button highlighted in red and scroll down to Phone book Then press the menu button again Once you have accessed the phone book scroll up or down to find the numbe...

Page 17: ...in to your phone The LCD display will display the number or extension on the screen To answer a call you need to take handset off the hook to answer the caller Or you can answer calls by pressing the...

Page 18: ...the first line key to swap back to the original call Putting the phone on DND mode To enable DND do not disturb mode follow these steps Press the menu OK button highlighted in red and then using the a...

Page 19: ...l flash green when you are ready to resume the call press the flashing line key to resume the call Multiple Calls If another call comes in the second line key highlighted in red will flash green If yo...

Page 20: ...sfer the caller to another extension without speaking to the other person press the Transfer Key high lighted in blue and then press the Transfer Key again to send the caller to that destination Atten...

Page 21: ...e extension you would like to set up the busy lights for Here you can add a name and number Click in the number box to see a list of your extensions to choose from You can also enter an external numbe...

Page 22: ...The Phone menu system Below is a guide to the phone s menu You can access this by pressing the Menu key on the phone 22...

Page 23: ...Preference Do Not Disturb DND can be turned on or off See page 15 to see how to enable this feature Ringtone Choose different ringtones Ring Volume Use the left or right arrow keys to change the ring...

Page 24: ...also check your connection to us Diagnostic Mode ALL LEDs will light up You can press any key on the key pad to display the button name on the screen Lift and put back the receiver to make sure the p...

Page 25: ...with you to see what the issue is You may be asked to move the handset to another ethernet port or swap some parts with another phone that is working to see if the issue persists You ll also need to r...

Page 26: ...one LCD display says Network Down or the network status is hollow then it means that your IT network may be experiencing issues First check if your computer and other devices have a working internet c...

Page 27: ...o to System Editor Extensions and change the name from here Click on save and apply Now reboot your handset to update the name Time and Date are not in UK format Open the menu and go to Preference Dat...

Page 28: ......

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