To Access the Web configuration
You can access the web configuration UI of your handset by typing it’s IP address into the URL
bar of a web browser. The login details for the handset will be sent to you by our team. Contact
the support team if you need access, and we’ll arrange this for you.
If you are unsure what you need to do then you can arrange a remote session with our support
team who can investigate any issues and change settings as needed..
Faulty Handset or replacement parts
If your handset develops a fault then we will need to do a remote session with you to see what
the issue is. You may be asked to move the handset to another ethernet port or swap some parts
with another phone that is working to see if the issue persists. You’ll also need to reboot the
handset, and possibly any networking equipment such as your router or network switches. If the
handset is faulty we will email you instructions on where to return the handset..
If your phone needs a replacement part like a PSU, Receiver or Curly Cord etc, then please get in
touch with the customer service team or our support team who will place an order for you after
some testing. You may be charged for the part.
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If you are experiencing any issues on the next page we have given you some
helpful tips on how to resolve some issues you may be facing
