Handset faulty or replacement part
If your handset develops a fault then we will need to do a remote session with you to see what
issue the handset has got to see we can repair the phone either through web config or by your
router. You will be asked to change the handset to another port or another handset to see if the
issue persists and you may need to reboot the handset if we re-provision your handset on our
server to see if this resolves the issue. If the handset is faulty we will email you an address on
how to send the handset back for us to diagnose further and to see if the handset can be re-
paired.
If your phone needs a replacement part like a PSU, Receiver or Curly Cord etc, then please get in
touch with the customer service team or our support team who will place an order for you. You
will be charged for the part and we will let you know how long the phone will take to get to you.
27
If you are experiencing any issues on the next page we have given you some
helpful tips on how to resolve some issues you may be facing
Summary of Contents for Gigaset C430 HX
Page 1: ...Gigaset C430 HX User Guide...
Page 29: ......
