Issue you are facing
Solution
Receiver is not picking up any
sound
The first thing to check is if the phone cable is the Headset port
and not the Handset port which you can check this by going to
page 4
If that is correctly dial 121 to do an echo test and then press the
volume key when you are on active call up to see what settings it is
on and increase the setting.
If this issue still consist you may need to try another receiver on
the phone to see if it is not the base that is the issue.
Phone is not ringing
You may have DND on the handset and you may see a icon on the
LCD display if you go to page15 ‘Putting the phone on DND mode’
Phone says Network Down
If the phone LCD display says Network Down or the network
status is hallow then it means that your IT network may be experi-
encing issues. The first thing you may want to try is open your web
browser and load a page or refresh your emails etc to see if you
have internet connectivity.
If you do not have any internet connectivity you will need to re-
boot the router or switches to get the handset back working again
or reboot the handset for the phone to be connected again. If it
does not comeback up then you will need to get in touch with the
support team
Busy Lights are not green
Please remember if you add a number to the busy lights it will not
show the busy light will only show green or red if there is an active
SIP account on the system using the correct extension number.
If you have rebooted the handset and the Busy Lights have not
come back on please make sure you have typed in the correct
extension number and try again
I have changed my name on the
phone and it is not showing up
Please make sure to go on the VIVI portal and make sure that the
name is changed on the ‘Change Handset Name’ if that has not
worked then please go to System Editor and then go to Extensions
and change your name from there and click on save and apply and
it should update, if not then please do a reboot and the handset
should show the correct name.
Time and Date are not in UK
format
Please click on the menu and go to Preference and go to ‘Date and
Time’ then Time Zone and choose GMT London or where you are
based and click on OK button to set the time zone.
On the Date format please go to Preference and Date and Time
and then go to Date Display Format and choose the correct for-
mat for you.
28
Faults and Solutions
Summary of Contents for Gigaset C430 HX
Page 1: ...Gigaset C430 HX User Guide...
Page 29: ......
