TROUBLESHOOTING
Symptom
Possible Causes
Solutions
1.
This device might be damaged.
2.
This device might not be worn correctly.
3.
This device is attached to the armpit for
less than eight minutes.
4.
The arm is not consistently kept in the
natural dropping position during
calibration.
5.
The operation temperature is too high or
too low.
6.
The Fever Scout™ patch was worn
before pairing.
7.
Temperature sensor not covered by arm.
8.
User touched sensor before wearing.
1.
Bluetooth® feature is not enabled in the
smart phone.
2.
Out of connection range.
3.
Blue side of the Fever Scout™ patch
blocked by arm.
1.
Contact customer service at (408) 663-6784.
2.
Recheck device’s location or contact with the
armpit.
3.
Keep this device attached for eight minutes
before reading temperature.
4.
Keep arm in natural dropping position
consistently.
5.
Use this device under instructed operation
temperature.
6.
Pair the Fever Scout™ patch before
wearing.
7.
Cover the temperature sensor with arm.
8.
Do not touch the sensor before wearing.
Unusual
temperature
data
Smart phone
cannot read data
from the device
1.
Enable the Bluetooth® feature in the smart
phone.
2.
Move the smart phone closer to the device.
3.
Have the blue side of the Fever Scout™ patch
exposed and do not squeeze the arm closed.
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