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FREQUENTLY ASKED QUESTIONS / TROUBLESHOOTING
Question/Problem - Cause
Cause
Solution
The pump won't turn on:
•
The power cord is not plugged in or there is an
electrical fault;
•
Check the plug, socket and circuit breaker of the
supply circuit;
The pump turns off suddenly while it's working:
•
The heat sensor shut the pump down because it
was overheating;
•
While the pump cools down, unplug the power cord
and clean the turbine;
Do not let the temperature of the water exceed
35°C;
The pump starts but does not pump any water:
•
The pressure hose is bent or clogged;
•
Insert the hose correctly and clean it;
Not enough water is being transported:
•
The pump's power is reduced due to the water
being extremely dirty and mixed with abrasive
substances;
•
Clean the pump and any worn parts;
The pump automatically shuts off after it has only
been running for a short amount of time:
•
The protective feature installed within the motor
shuts it off due to the water being excessively
dirty;
•
The temperature of the water is too high so the
engine's internal protection turns it off;
•
Remove the plug from the electrical outlet and
clean the pump and well;
•
Do not let the temperature of the water exceed
35°C;
