Vitamix VITA-PREP Page 3 Manual Download

Page: 3 / 56

Maintaining your Vitamix® Blender

In order to maximise the life of and keep your Vitamix® product in good working order,

it is important that you follow a few simple maintenance tips:

Periodically inspect the drive socket for visible wear and tear, cracks or breaks to
the socket. If damage is found, replace the drive socket with the extra drive socket
enclosed with your blender. To purchase additional replacement drive sockets contact
Vita-Mix® Corporation (hereinafter ‘Vitamix’) on +1 800 437 4654. For customers
outside the U.S.A., contact your authorised Vitamix Distributor, or call the Vitamix
International Division on +1 440 782 2450 or email [email protected]
(US & Canada) [email protected] (outside of US and Canada) for assistance.

Manually rotate the blade-bearing assembly to make sure that it turns without
hesitation or doesn’t spin too freely. If the blade hesitates or spins too freely, contact
Vitamix for warranty information or to ind a dealer near you.

Never run the machine without the centring pad properly placed on the base and
never remove the container from the base before the blades have stopped moving.

Limited Warranty – (Unless otherwise covered by a Contract)

Vita-Mix® Corporation (hereinafter ‘Vitamix’) warrants to the original end user
(‘Purchaser’) that its commercial Vitamix blenders (consisting of a motor base, container
and lid, hereinafter collectively referred to as the ‘Equipment’) will be free from defects
in material and workmanship for the warranty periods applicable to the Equipment as
described herein and subject to the conditions set forth below. Proof of purchase is
required.
The following are the sole remedies of the Purchaser and set forth the only warranty
obligations of Vitamix.
No employee of Vitamix or any other person is authorised to make any warranty in
addition to or amendment of the following warranties.

What is Covered Under the Warranty

Motor Base (which includes the control board and touch pad)

Warranty

Vitamix warrants to the original end user that:
•  If the motor base fails due to defects in material or workmanship within thirty
(30) days from the date of purchase, then Vitamix will replace the motor base with
a new motor base.
•  If the motor base fails due to defects in material or workmanship after thirty (30)
days from the date of purchase but within one (1) year from the date of purchase,
then Vitamix will assume the cost of all parts and labour necessary to repair the motor
base.
•  If the motor base fails due to defects in material or workmanship after the irst
year but within three (3) years from the date of purchase, then Vitamix will assume
the cost of all parts necessary to repair the motor base.

Container, Lid, Lid Plug, Centring Pad Blade Assembly, Drive Socket and Sound

Enclosure (if included)

Warranty. Vitamix warrants to the original end user that if

a sound enclosure, container, lid, blade assembly or drive socket fails due to a defect
in materials or workmanship within one (1) year from the date of purchase, Vitamix
will assume the cost of all parts and labour necessary to repair the component.

The sole obligation of Vitamix under these warranties is to repair or replace the warranted
part or parts as determined exclusively by Vitamix.

IN NO EVENT, WHETHER BASED ON CONTRACT, INDEMNITY, WARRANTY, TORT

(INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, SHALL VITAMIX BE

LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES

WHATSOEVER INCLUDING, WITHOUT LIMITATION, LOSS OF PROFIT OR REVENUE.

THE ABOVE LIMITED WARRANTY IS YOUR EXCLUSIVE REMEDY, AND YOU AND

VITAMIX HEREBY EXPRESSLY DISCLAIM ALL OTHER WARRANTIES OR CONDITIONS,

EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING ANY IMPLIED

WARRANTY OF MERCHANTABILITY AND ANY IMPLIED WARRANTY OF FITNESS

FOR A PARTICULAR PURPOSE, AND, WITHOUT LIMITING THE GENERALITY OF THE

FOREGOING, YOU AND VITAMIX HEREBY EXPRESSLY EXCLUDE, TO THE EXTENT

PERMITTED BY LAW, THE APPLICATION OF ANY SALE OF GOODS LEGISLATION AND

THE UNITED NATIONS CONVENTION ON CONTRACTS FOR THE INTERNATIONAL

SALE OF GOODS, AS MAY BE APPLICABLE.

Some jurisdictions do not allow a limitation on implied warranties or on special, incidental
or consequential damages.

What is Not Covered Under Warranty (Coverage Exclusions)

These warranties do not include repairs needed due to:
A.

Normal wear-and-tear;

Abuse, misuse, negligent use;

Alteration of the Equipment, including but not limited to the motor base,
container, lid or sound enclosure;

Exposure to extreme conditions; or

Improper installation of the Equipment, including but not limited to poor
workmanship, not following the speciications provided and/or inadequate
ventilation of the ‘in-counter’ models of the blending unit.

When do the Warranties Apply (Coverage Conditions)

The warranties contained herein run only to the original end user and are not transferable.
To make a warranty claim, proof of purchase is required.
Any warranty ofered by Vitamix is only valid if used in accordance with: a) the owner’s
manual that may also be accessed at www.vitamix.com; b) the express warranty; and c)
any and all maintenance instructions regardless of when they are supplied.

What Causes the Warranty to be Void

All product warranties are void if:
•

The blender is placed in a sound enclosure not manufactured by Vitamix.

•

Any component of a covered piece of Equipment or part has been modiied,
altered, ‘reconditioned’ or repaired by persons other than Vitamix, an authorised
Vitamix Service Centre or an authorised Vitamix Distributor.

•

Any covered Vitamix component is used with a component not expressly
authorised in writing by Vitamix (i.e. using a Vitamix container with a non-Vitamix
motor base and/or using a Vitamix motor base with a non-Vitamix container); or

•

Any part of the blender is improperly installed, including but not limited to
poor workmanship, not following speciications provided and/or inadequate
ventilation of the ‘in-counter’ models.

How to Obtain Warranty Coverage and Repair

Who to Contact For Warranty Service and Repair. In the event that your Vitamix blender
needs service or repair covered by the terms of this warranty, please call the Vita-Mix
Corporation, an authorised service centre or a local distributor for warranty assistance.
•

For Equipment purchased and located in the US and Canada, call Vitamix
Commercial Customer Services on: 800 437 4654.

•

If purchased outside the continental U.S.A., contact your authorised Vita-Mix
Distributor, or telephone the Vita-Mix International Division on +1 440 782 2450 or
email [email protected] to ind a distributor near you.

You will be asked to provide proof of purchase for the Equipment. If the remote technical
support team cannot ix the Equipment remotely, the Equipment will need to be serviced.
The team will help you to either locate an authorised service centre or arrange for the
Equipment to be shipped back to Vitamix.

How to Ship the Equipment to Vitamix for Service

Obtain a Return Authorisation Number Before Shipment. Do not return or send in
Equipment without approval from Vitamix. Under no circumstances will Vitamix
be responsible for the cost of any unauthorised repairs. All Equipment returns
must have the Return Authorisation Number (‘RA’) clearly marked on the outside
of the box. Any Equipment that is sent to Vitamix without prior authorisation or
approval will be returned to the sender’s address ‘as is’ without repair.

Properly Package The Returned Item. Any item sent to Vitamix must be sent in
the original or suicient packaging.

O M M E R C I A L

A R R A N T Y