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PLEASE NOTE:
The Service Contract outlined in the following paragraphs applies only to
customers in the United States and Canada. Customers in all other countries should contact
their local Vita-Mix
®
Distributor for service details.
This Vita-Mix machine includes a 1-Year Service Contract effective from date of
purchase. In the event your machine should need parts or repairs covered under this Service
Contract, call Vita-Mix Customer Service immediately for instructions. Proof of date of
purchase may be required. This does not cover abuse, misuse, tampering, improper
installation or extreme conditions.
The Vita-Mix Service Contract includes the following:
1. Only one extra drive socket – to facilitate simple repairs and prevent down time – is
included and packaged with each machine.
2. Additional drivers, unless defective, are not covered.
NOTE:
to determine if you have a
defective part, please order a replacement part through Vita-Mix Customer Service and,
when the new part arrives, return the old part in the same packaging. Vita-Mix will
inspect the returned part and, if defective, issue a refund for the price of the new part. A
part will be considered defective if no abuse or neglect was involved with its break. Non-
defective parts sent to Vita-Mix for inspection will not be returned if deemed unusable.
Service Contract covers functionality of the machine but not abuse or lack of
recommended maintenance.
3. In the Continental United States, sender pays freight one way to Vita-Mix Corporation.
The Vita-Mix Corporation will pay UPS ground freight charges to return the machine to
the sender. Sender pays costs for special shipping requests.
Outside the Continental
United States, other service contracts may apply.
Before returning this product for any reason, including repair, please first contact our
Customer Service Department: 800-4DRINK4 (800-437-4654) or 440-235-0214 to
receive a “Return Authorization” Number. Any return without a “Return Authorization”
Number will not be processed and will be returned to sender.
Outside the United States,
contact your local Vita-Mix Distributor.
Note:
Within the United States, Limited Warranty and Service Contract are honored directly
through the Vita-Mix Corporation, Cleveland, Ohio USA. Non-warranty repairs can be
performed by any CFESA service center. For machines sold in the United States, call
Vita-Mix: 800-4DRINK4 (800-437-4654) or 440-235-0214.
