background image

10

 

Troubleshooting

68

Vista SmartDisc

The

 

displayed

 

images

 

consist

 

of

 

coloured

 

rectangles.

The

 

SmartDisc

 

device

 

is

 

faulty.

Consult

 

your

 

dealer.

The

 

displayed

 

images

 

are

 

too

 

light

 

or

 

too

 

dark.

 

1. The

 

PC

 

monitor

 

is

 

configured

 

incorrectly.

2. The

 

camera

 

signals

 

from

 

the

 

cameras

 

connected

 

to

 

the

 

SmartDisc

 

device

 

are

 

too

 

strong

 

or

 

too

 

weak.

3.

SmartDisc

 

settings

 

for

 

brightness

 

and

 

contrast,

 

etc.

 

are

 

inappropriate.

1. Correct

 

the

 

settings

 

of

 

your

 

PC

 

monitor.

2. Use

 

different

 

cameras

 

or

 

correct

 

the

 

signals

 

by

 

using

 

appropriate

 

wiring,

 

different

 

cables,

 

etc.

3. Check

 

the

 

configuration

 

of

 

the

 

SmartDisc

 

device,

 

particularly

 

with

 

regard

 

to

 

the

 

video

 

inputs.

Faulty image

Possible causes

Remedy

Summary of Contents for SmartDisc 4/10 VLS-04DR-Series

Page 1: ...Installation Instruction Manual 1 46 Vista SmartDisc 4 10 Digital Video Recorder Transmitter VLS 04DR Series VLS 10DR Series ...

Page 2: ...SmartDisc English Version 1 46 Device Manual ...

Page 3: ......

Page 4: ...Vista SmartDisc 3 Vista SmartDisc 4 10 Device Manual ...

Page 5: ...egal liability for compensation for intent or culpable negligence are not affected Vista does not accept any liability for details in this manual concerning the freedom to use commercially protected rights trademarks patents registered designs etc The rights to trade marks trade names proprietary names and article names reproduced in this manual are reserved and are protected by the relevant laws ...

Page 6: ...d functionality 20 28 34 pin terminal block 20 Control inputs error relay sabotage protection 22 Ethernet and ISDN interfaces 23 Modem null modem 23 Terminal Transp data control interface 25 Audio connections SmartDisc 26 3 8 Removable hard disk 27 3 9 Device reset 30 4 Commissioning 31 4 1 First steps 31 4 2 General configuration information 32 5 Description of Site Archive features 35 5 1 Storag...

Page 7: ...larm 61 Site Archive 62 General settings Part 2 2 62 Extras 62 Interface specifications 63 10 Troubleshooting 65 What to do in the event of malfunctions sabotage 65 General errors 66 No null modem connection possible 66 Error diagnosis for direct connections by null modem cable 67 No remote transmission possible 67 Image display errors 67 11 Supplement 69 11 1 Chronologic SmartDisc firmware histor...

Page 8: ...l or SmartControl PRO software Please read the notes on setup in the respective software manual The description of offline hard disk evaluation by PC is included in software manual Smart Player software The software manuals are available on the installation CD in several languages and as a PDF file online documentation For 19 Mount Kits or SmartMount Kits please refer to the information in the ins...

Page 9: ...1 How to use this manual 8 Vista SmartDisc ...

Page 10: ...nections is dropped in favour of up to four additional Web browser connections Precision timing recording of pre alarm images individually adjustable to camera and event Event triggered dialup by alarm contact motion detection technical alarm and routine call Perfected for alarm verification and unique conformity with control centre applications Full duplex voice communication by bidirectional aud...

Page 11: ...nnection Remote configuration and maintenance by IP and or dialup connection Adaptive alarm management for control inputs Motion detection for automatic dialup and recording control System and video signal monitoring Camera and relay control Timer control with calendar feature Analog video output for manual switching sequencer operation and alarm switching SmartDisc options For information on the ...

Page 12: ...ter for independent device evaluation of SmartDisc removable hard disks SmartDisc Caddy IDE IDE mounting set for desktop PCs for independent device evaluation of SmartDisc removable hard disks External adapters Dialup adapter for integration into public and private networks PSTN POTS ISDN GSM HSCSD R16 Adapter Remote Adapter with 16 remote control relays Component SmartDisc 4 SmartDisc 10 SmartDis...

Page 13: ...s case Please maintain the ambient conditions described below when using your SmartDisc device General safety information Make sure to carefully read and understand this manual before operating the device Do not expose the device to strong vibration or shock Avoid humidity or dust extreme temperature fluctuations or strong magnetic fields The operating temperature for SmartDisc is between 5 C and ...

Page 14: ...n connecting external devices Electrical safety Always make sure that your hands are completely dry before touching SmartDisc the power supply unit cables or sockets Never touch these with wet hands Disconnect the device from the power supply by pulling at the plug not at the cable Never pull at the cable If water or any other liquid enters the device immediately disconnect the power supply Have t...

Page 15: ...ngle workstation applications Enables simultaneous viewing of up to nine transmitters Maximum 2000 transmitters SmartMobile SmartDisc SmartTel and or SmartLine Smart Player included in SmartDisc delivery software for replay and evaluation of SmartMobile SmartDisc and PC archives and integral part of SmartControl and SmartControl PRO SmartDisc Caddy USB external USB adapter or SmartDisc Caddy IDE i...

Page 16: ...ill be initialised after switch on Depending on configuration this may take up to 90 seconds Avoid switching on immediately followed by switching off This may lead to loss of data Only switch off the device after operating mode i e after initialisation has been reached 1 LED Power green The illuminated LED indicates that the device is switched on ...

Page 17: ...ch to the next camera Release the pushbutton and keep it released to activate sequencer mode 5 LED Error red An illuminated red LED indicates malfunctions such as system errors or video signal failure Viewing the SmartDisc Logfile resets the indicator You can configure the onboard SmartDisc relays so that the error will also activate a relay 6 LED Online blue An illuminated LED indicates an online...

Page 18: ...minated LED Removable hard disk indicates hard disk access caused by image write operations and system access like transmission of date and time data 15 LED Removable hard disk green not labelled The illuminated LED indicates power supply to the removable hard disk 12 If the LED is not illuminated despite main power is switched on check the position of the keyswitch 13 The removable hard disk Smay...

Page 19: ... 10 Video output 1 4 10 Active loop through outputs BNC sockets for direct connection of additional video systems monitors 3 V out Video output Analog video output with video switch and or sequencer feature e g for direct connection of a video monitor 4 28 or 34 pin terminal block Terminal block with screw type terminals Terminals for power supply PTZ control interfaces control inputs relay output...

Page 20: ...nsparent data interface RS 232 for bidirectional transmission of serial data between SmartDisc and SmartControl receiver unit The interface is prepared for POS functionality and serial remote control of certain SmartDisc features Note Pin assignment is detailed in section Pin assignment and functionality see Pin assignment and functionality on page 20 9 Mic Jack socket Direct connection of an Elec...

Page 21: ...or enabling disabling dialup to a SmartControl receiver PC controlled by Control in Al in and Motion Detection 8 V out Control input Pushbutton for manual control of video output V out Switch cameras individually or start and stop predefined camera sequences depending on configuration This feature is only available if a camera sequence has been programmed 1 For stopping camera sequences control in...

Page 22: ... PRO or SmartControl CLIENT distinguishing between switch and pushbutton functions Switching to at least one SmartControl receiver unit with active online connection Error relay 21 R1 normally open Relay 22 R1 normally closed Relay 23 R2 Common Relay 24 R2 normally open Relay 25 R2 normally closed Relay 26 Aux in2 Control input Auxiliary input 2 Reserved 27 Ground Common ground for all inputs of t...

Page 23: ...ay de energised Examples for possible errors reported by error relay Recording underrun images are overwritten too early Recording overrun insufficient allocated storage Storage warning threshold reached Hard disk error not locked removed or faulty Hardware error e g faulty DSP video decoder or clock module Video signal failure faulty camera or video cable low contrast image e g caused by lens cov...

Page 24: ... null modem cable This connection mode is recommended for commissioning and service Configuration SmartControl or SmartControl PRO software allows you to set the connection speed for remote and direct connections In addition AT commands can be entered for initialisation and dialling of external dialup adapters or for defining dial mode Refer to the respective software manual for more information D...

Page 25: ...y will attempt to establish a direct connection To this end a special cable plug code is queried when starting SmartControl software Pin Type Function Code designation 1 Input Data Carrier Detect DCD 2 Input Receive Data RxD 3 Output Transmit Data TxD 4 Output Data Terminal Ready DTR 5 Ground GND 6 Input Data Send Ready DSR 7 Output Ready to Send RTS 8 Input Clear to Send CTS 9 Ensure to plug in t...

Page 26: ...linked with corresponding video images Minimum requirement firmware 1 24 3 The interface is also prepared for serial remote control of certain SmartDisc features Please refer to information on designated firmware versions Minimum requirement firmware 1 28 Configuration SmartControl or SmartControl PRO software allows you to set important interface parameters such as connection speed and number of ...

Page 27: ...jack for the audio connections Mic Line in and Line out Please observe the following table for connection details Connections stereo jack Pin Type Function Code designation 1 2 Output Transmit Data TxD 3 Input Receive Data RxD 4 5 Ground Ground GND 6 7 Input Clear to Send CTS 8 Output Ready to Send RTS 9 Input Pin 1 Pin 2 Pin 3 Mic signal no connection ground Line in signal no connection ground Li...

Page 28: ... Caddy IDE or a suitable SmartDisc Caddy USB Video data integrity To prevent manipulation of digital image data video data cannot be changed by PC applications to be played back into the frame storage device This ensures SmartDisc containing only video data originally recorded by SmartDisc Hard disk commissioning To avoid transport damage SmartDisc and removable hard disks are delivered separately...

Page 29: ...s storage of the most important settings in the SmartDisc flash memory Saved settings can be written conveniently to additional or new hard disks later Factory settings configuration profile When commissioning a new removable hard disk in combination with a new SmartDisc unit the factory settings stored in the SmartDisc unit will be used for automatic configuration of the removable hard disk After...

Page 30: ... for more information Keyswitch In addition to mechanically securing the hard disk locking also switches on the removable hard disk power supply This safety measure prevents the hard disk from being removed during operation causing damage to it In spite of this safety feature it is still required to switch off the PC without USB adapter by the main power supply switch Operation without removable h...

Page 31: ... chapter Control indicators and ports see Controls indicators and ports on page 15 The steps one by one Switch the SmartDisc off You need a 9 pin Sub D plug with pin 2 connected to pin 3 and pin 7 connected to pin 8 Plug this reset plug into the interface labelled Transp data Control interface see Pin assignment and functionality on page 20 Switch the SmartDisc unit on and wait until LED Power on ...

Page 32: ... and the respective supplementary documents by Vista Also observe the information provided in chapter PTZ control see PTZ control on page 49 3 Install the SmartControl software for operation alarm verification and configuration from the installation CD Please observe the installation information in the online manual of the same name This manual is included in the installation CD 4 Connect the Smar...

Page 33: ...ately for each camera input and for image transmission and image recording Additional options for resolution and multi image display mode are available for image transmission Full format live transmission allows adjusting resolution by the viewer during transmission If you want to control several cameras by integrated motion detection consider using external motion detectors The integrated motion ...

Page 34: ...switch the connected camera with the V out pushbutton or the V out control output as part of a sequence during alarm or manually On principle always assign a Device name and assign unique Camera names This facilitates distinction especially in large projects not only for live transmission but also for online and offline evaluation In addition you can define camera groups and pool several cameras i...

Page 35: ...f the receiver SmartDisc checks all connected video signal inputs for video signal failure faulty camera faulty video line low contrast image e g by covered lens Failure is reported for active cameras if the video signal has been disturbed for about 10 seconds The check interval follows the respective recording interval In the event of a faulty video signal recheck takes place after 3 seconds Reco...

Page 36: ...s of the multi track recording process Hard disk storage capacity is optimised The recording period is specified for each individual camera track The logical division of the hard disk prevents mutual overwriting of archived image data For event triggered recording pre alarm and post alarm sequences can be recorded for individual events An optional warning by relay is issued when the adjustable sto...

Page 37: ...s can be used to view the recorded pictures more quickly during remote access When preview pictures are saved during recording recording speed is slowed down by about 20 Recording duration is reduced by approximately 10 as additional storage space is required for preview images Overwrite protection Activating overwrite protection ensures that existing recordings are never deleted automatically Ind...

Page 38: ... camera track Any older images will then be deleted automatically Recording modes In addition to specifying individual track size the recording mode must be specified individually for each camera as well The basic SmartDisc distinction is between permanent long term recording and event triggered recording Both modes can be set for the same camera Switching between modes is controlled by an integra...

Page 39: ...ples Optimised permanent recording This method can be combined with external sensors or integrated motion detection to optimise storage capacity In this case SmartDisc only records in the event of the respective control input being activated or in the event of motion detection detecting motion The 4 10 control inputs at the 28 34 pin terminal block are permanently assigned to a particular camera F...

Page 40: ...tact The opened and closed states are used to control permanent recording The logical state Open corresponds to an unswitched control input and Closed to a grounded contact Different recording speeds can be defined for both states Illustration Permanent recording with state sensitive control input ...

Page 41: ...f frames Illustration Continuous recording with edge sensitive control input Continuous recording and motion detection Integrated motion detection with adjustable sensitivity and definable detection areas can be used for recording according to the same principles ruling continuous recording with external detectors It is important to consider the state of the respective control input Open or Closed...

Page 42: ...ry in the image database for each event as opposed to continuous recording Later evaluation uses camera selective display For event triggered recording recording speed and recording duration can be specified separately for pre and post alarm sequences Event triggered recording has two advantages over continuous recording Event triggered recording with defined pre and post alarm sequences allows fo...

Page 43: ...d by contacts This mode triggers event recording by control input status changes A normally closed contact produces a positive edge upon opening from low to high Edge while a normally open contact produces a negative edge Edge upon closing Illustration Event recording triggered by control input ...

Page 44: ...ol and SmartControl PRO software in online mode or also in offline mode by Smart Player software Certain log file entries are system entries and as such beyond the control of the user Other messages are optional and must be defined with SmartControl or SmartControl PRO software with menu Extras in Site Archive In the table below these messages are marked yes in column Optional Critical messages ar...

Page 45: ...tc no no D T Files renamed x y File names on a removable hard disk from another SmartDisc were renamed The previous serial number x can be used to determine in which device the hard disk was used y is the serial number of the new device responsible for renaming no no D T Set clock Time for SmartDisc was reset no no D T Update x y SmartDisc was updated with new firmware The old version number is di...

Page 46: ...eration with SmartDisc by the manufacturer The device cannot be operated with standard hard disks no yes D T Temperature very high Critical temperatures of at least 70 C were observed inside the device no yes D T Clock adjusted The clock could not be read at startup The firmware date of manufacture has been set This may indicate a faulty battery no yes D T Videodecoder x error The video decoder ha...

Page 47: ...on cause R Receiver dialup A Alarm call triggered by SmartDisc S Service call trigered by SmartDisc every 24 hours Field z indicates the temperature observed in the device optional see column Option Temp eratur e no D T Logout w y z The user indicated in field w terminated the connection with log in order indicated in field y to SmartDisc 0 first 1 second etc Field z indicates the cause of termina...

Page 48: ...o D T Control input x opened The control input indicated in field x has been opened yes no D T Alarm input closed The alarm input has been closed yes no D T Alarm input opened The alarm input has been opened yes no D T Alarm enable input closed The arm disarm input has been closed yes no D T Alarm enable input opened The arm disarm input has been opened yes no D T Control input x closed The Aux in...

Page 49: ...5 Description of Site Archive features 48 Vista SmartDisc ...

Page 50: ... ensure that new protocols can be added and that any protocol changes can be installed easily without any accessory equipment or know how For this purpose all drivers available at the time of delivery are provided along with your SmartDisc All it takes is installation with SmartControl or SmartControl PRO software Refer to the end of this chapter for an overview of all protocols currently availabl...

Page 51: ... on page 20 Please note that only one camera can be connected when using interface RS 232 for technical reasons Interface RS 485 Camera system data lines e g Dome are connected with terminals D and D see 28 34 pin terminal block on page 20 Up to four remote controllable cameras can be operated at the RS 485 interface with the same data protocol with SmartDisc 4 and up to ten with SmartDisc 10 LAN ...

Page 52: ... the image transmitter and the file extension reserved for control files R01 This file will be copied from subdirectory RM RM01 to the main directory of the receiver software Example The file name CV714000 R01 will be created from serial number CV714000 and the control file will be copied from C SmartCont RM RM01 to directory C SmartCont Note Directory names were selected on the basis of SmartCont...

Page 53: ...nasonic Pana Dome WV CSR650 WV CSR600 WV CSR400 WV BSR300 Pelco Dome Spectra series also Pelco protocol with 9600 baud Philips Autodome LTC 0809 series G3 series Samsung SCC 641 P Kombi Dome Santec VDC 300ID and VDC 400ID Dome Sanyo VCC ZM400P Sensormatic ULTRA 5 ULTRA 6 Dome Sony Presetcamera EVI D 30 31 ULTRAK Eurodome 6 9 15 Smartscan II Smartscan III KD6 Eurocontrol 80 160 with relay set VCL D...

Page 54: ...d of time expires the session ends The user is logged off and the logon page opens If transmitter configuration is changed using SmartControl or SmartControl PRO the Web Server is reset If there are any active Web browser connections at the time then the following happens No user defined in the transmitter Reset to live image of Camera 1 in Mainscreen viewing mode At least one user defined in the ...

Page 55: ...reen Up to four live images are shown at the same time in two columns and two rows Ten SmartDisc 10 only Up to ten live images are shown at the same time in three columns and four rows Handheld for Smartphones and PDAs This display mode dynamically attempts to optimize the size of the camera image in line with the size of the display screen However this mechanism must be supported by the handheld ...

Page 56: ... menu allows you to control the first nine defined fixed positions Choose from Preset 1 to Preset 9 by selecting the appropriate option Camera The Camera drop down menu allows you to select the desired camera The number of cameras available depends on the device type SmartDisc 4 four cameras SmartDisc 10 ten cameras Quality You can choose between three levels of image quality using the Quality dro...

Page 57: ...7 Web Server 56 Vista SmartDisc ...

Page 58: ...t 1 Watt 8 Ohm Transmission recording General Video and audio transmission simultaneous recording and replay of video online evaluation with local and or remote receiver stations or offline with removable hard disk HDD MultiCast Multi Unicast Simultaneously up to 6 IP connections or 5 IP and 1 dialup connection or 4 IP and 2 dialup connections Web Server Up to four simultaneous IP connections via ...

Page 59: ...n module 1 B channel RJ45 plug External dialup adapter PSTN POTS ISDN GSM HSCSD via RS 232 interface 9 pin Sub D PTZ control Via integrated RS 232 485 422 interface screw type bar Transparent data channel control interface Via integrated RS232 interface 9 pin Sub D Control inputs 4 or 10 camera selective control inputs 1 alarm input 1 alarm enable input and 2 additional inputs on screw type bar Co...

Page 60: ...SmartDisc 59 Options Removable hard disk SmartDisc Caddy USB SmartDisc Caddy IDE ISDN Card Audio Card 19 Mount Kit SmartMount Kit R16 Adapter external adaptor for dialup connections for serial interface connection Function Description ...

Page 61: ...8 SmartDisc Technical Data 60 Vista SmartDisc ...

Page 62: ...work load and PC configuration External MODEM Baud rate 115 000Baud tone pulse dial not activated number of rings 1 initialisation command ATE0V1S0 0 dial command ATD last caller not defined Integrated ISDN TA MSN not defined adapter reset every 1 hour Telephone number IP address not defined callback not activated Number repeats 4 interval between calls s 4 interval between two Repeats s 30s Alway...

Page 63: ...ode Contact status Closed Rec method trigger Off Recording interval s 1 number frames 1 Contact status Opening Edge Recording method trigger Off Recording interval s 1 Number of images 1 Contact status Open Recording method trigger Permanent Recording interval s 1 Number of images 1 Contact status Closing Edge Recording method trigger Off Recording interval s 1 Number of images 10 General settings...

Page 64: ...umber of receivers transmitter and receiver 2 32 Distance between first and last device 15 m 1 200 m Terminating resistors no yes Max transmission rate 115 200 Bit s 10 MBit s Transmitter permitted driver output voltage 25 V 7 12 V Driver output signal without load 15 V 6 V Driver output signal with load 15 V 2 V Driver load 3 7 KOhm 54 Ohm Receiver input voltage 15 V 7 12 V Sensitivity 3 V 200 mV...

Page 65: ...9 Factory settings 64 Vista SmartDisc ...

Page 66: ...rror on hard disk access The error will be indicated by LED Error written to the log file on the hard disk if still possible and forwarded to a SmartControl station depending on configuration Power failure Error relay opens if so configured Warning for set image threshold reached The condition will be indicated by LED Error and reported by the Error relay depending on configuration With a warning ...

Page 67: ...archive settings in the image archiving device Has the desired recording type been configured Have the camera tracks been set correctly Frame storage device cannot be accessed online message under image 0 No frames archived Record some pictures before attempting to access the archive Check the archive settings The frame storage device cannot be accessed online camera buttons are not displayed in t...

Page 68: ... you do not know your device Baud rate try the settings available starting with 115 200 Baud Check your SmartDisc 2 Test the COM port with another terminal device and program e g mouse or modem and HyperTerminal 3 Switch the transmitter off Connect all cables properly Switch the transmitter back on again 4 Lock the removable hard disk The dialog box Connection Status is displayed but Setup or HDD ...

Page 69: ...he camera signals from the cameras connected to the SmartDisc device are too strong or too weak 3 SmartDisc settings for brightness and contrast etc are inappropriate 1 Correct the settings of your PC monitor 2 Use different cameras or correct the signals by using appropriate wiring different cables etc 3 Check the configuration of the SmartDisc device particularly with regard to the video inputs ...

Page 70: ...fic alarming at video loss detection SmartDisc firmware 1 42 Support of all functions only with SmartControl PRO 3 64 and higher Optimized Momentary function of relays If a relay is activated and then the connection to the transmitter is ended the relay will contin ue its time period assuming the RESET offline option is unticked New Web server features now with control of the 2 internal relays opt...

Page 71: ...ilability and archiving the information from the SmartDisc Full triplex mode when using online player software Recording is no longer interrupted when reviewing the recordings using Evaluation with optimal functionality Optimized recording faster SmartDisc firmware 1 38 Support of all functions only with SmartControl PRO 3 58 and higher Added support for the serial numbers of future models WDxxxxx...

Page 72: ...uation of transaction data External storing and reloading of transmitter setup SmartDisc firmware 1 24 Optimised transmission recording and replay of NTSC video signals Recording and evaluation of POS transaction data in combination with Vista POS Adapter SmartDisc firmware 1 20 Support of R16 Adapter 16 way relay module Change of signal at the control inputs will only be logged if the transmitter...

Page 73: ...11 Supplement 72 Vista SmartDisc SmartDisc firmware 1 12 Remote firmware update using SmartControl possible SmartDisc firmware 1 10 Initial release ...

Page 74: ...Vista Norbain House Eskdale Road Winnersh Triangle Wokingham Berkshire RG41 5TS England Phone 44 0 118 944 0123 Fax 44 0 118 944 0999 08 3135 E Printed in Germany ...

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