background image

 

Visel NEXTAB User Guide 

12 

Troubleshooting 

I can't find any devices on Visel Sync 

Verify that your PC is connected under the same network as your system and that the NEXTAB 
application is active on the device you want to find. 

 

Commands sent by one or more NEXTAB Counters have no 
effect on any displays installed 

Check that the installed displays are connected to the same network as the PCs running the virtual 
client on. Also, check that the IP addresses of installed NEXTABs have been included in the settings 
for non-functioning virtual clients. 

 

 

If other types of problems arise, we recommend that you contact our telephone support. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Visel Italiana Srl 
Via Maira snc 
04100 Latina (LT) 
Phone: 39 0773 416058  
Email:  

[email protected] 

Document drawn up on 13/05/2020 

Summary of Contents for NEXTAB QS-NEXTAB BOX

Page 1: ...NEXTAB Virtual semaphore for restricted access management User Guide ...

Page 2: ...ator console you can advance the user flow one unit at a time with the ability to display the turn number The main screen will show the current date and time a customer logo in the middle a red waiting screen or green progress screen and a bottom bar containing news headlines from RSS streams if the device is connected to the internet or via an RSS feed on a local server NEXTAB also has a voice as...

Page 3: ...Select the Ethernet or WiFi option and set the required network parameters QS NEXTAB BOX Versione TV BOX Installing NEXTAB consists of a few simple steps Take the TV BOX out of the box Connect the HDMI cable from the TV BOX to the Monitor and select the HDMI source Connect the box to the power supply and wait for the system loading Connect the network cable Connect it to a WiFi network Wait for th...

Page 4: ...it Install and launch the application Click themagnifying glass to find NEXTAB Click the Settings button to access the product parameters A subwindow appears with a series of table values divided into categories To change a value simply click the wrench button in the row of the parameter you want to change General Property Description Device name Allows you to name the device so that you can bette...

Page 5: ...manence Allows you to choose a time in seconds for the green input screen Show caller station Enables or disables the display of the calling station that will be replaced by the TITLE FOR GREEN SEGNAL Digital Signage Property Description Feed bar Inserts one or more sources for the bottom bar If no source is inserted the bottom bar will disappear from the screen Media playlist Allows to add one or...

Page 6: ...Speech Output and enable the alternate engine For more information about Vocalizer TTS visit this link https play google com store apps details id es codefactory vocalizertts hl en_US System usage One or more NEXTAB devices cannot work without the virtual client which is software that can send commands Here s a guide to using NEXTAB compatible client types Windows Virtual Client NEXTAB Counter QS ...

Page 7: ...ore installed NEXTABs that will receive commands from the location in question UDP communication port Specifies the port through which the station will communicate with the configured displays We recommend that you leave the default value if there is no special need to change it Window always visible on the screen Fixes the application window in the foreground of all other Language Choose the lang...

Page 8: ...l number Repeat the last number Advance the next user on hold To command the progress of the next waiting customer simply click on the red button on the right This button will change color to green for a few seconds and then return to the service position taking on the red color If you use a shift numbering the current number incremented by one unit will be shown Decrement the number To call the p...

Page 9: ...osition press the red key X Play a voice message To send a voice message click the balloon button and type the text of the message The locution will be started soon from the displays Lock display on Green It s possible to lock display on Green signal by long press the call button for at least 1 second At release the button will became green and will appear a lock symbol on the left bottom corner i...

Page 10: ...nse activation screen Contact your reseller to communicate the HARDWARE ID displayed and obtain the serial code to complete the activation After you type the activation code correctly the controls screen will be displayed The first step is to click the settings button and configure the application Property Description Seat name and ID Choose a name and code for the location The seat identifier is ...

Page 11: ...ed shortly and in addition Tickets with turn number Decrement number Numeric keypad for selecting a non sequential number Repeat Advance the next user on hold To command the progress of the next waiting customer simply click on the red button This button will change color to green for a few seconds and then return to the service position taking on the red color Previous number To decrease the numb...

Page 12: ...he Keyboard button to open the numeric keypad Dial the number by clicking the buttons of the digits that compose it and to confirm press the green button To reset the composition press the red X key to go back press the X key or the Android back button again Play a voice message To send a voice message click the Message button and type the text of the message The locution will be started by from t...

Page 13: ...o effect on any displays installed Check that the installed displays are connected to the same network as the PCs running the virtual client on Also check that the IP addresses of installed NEXTABs have been included in the settings for non functioning virtual clients If other types of problems arise we recommend that you contact our telephone support Visel Italiana Srl Via Maira snc 04100 Latina ...

Reviews: