Virgin Pulse VP-12 Owner'S Manual Download Page 37

Page: 37 / 43

1.877.4VPULSE

www.virginpulse.com

Dial tone is OK, but can't dial out

•

Make sure the tone/pulse setting is programmed correctly.

Handset does not ring

•

Make sure the

RINGER

switch on the handset is turned to ON.

•

You may have too many extension phones on your line. Try unplugging some phones.

•

See solutions for

No dial tone

Charge/In Use Indicator on the base flashes

•

Provided your phone company offers voice messaging service and you subscribed to it,

the charge/in use indicator on the base flashes when the phone is not in use to indicate

there is a message waiting. It stops flashing after the message has been reviewed.

Phone dials in pulse with tone service

•

Make sure the phone is in TONE dialing mode.

Phone won’t dial out with pulse service

•

Make sure the phone is in PULSE dialing mode.

You experience static, noise, or fading in and out

•

Change channels

•

The handset maybe out of range. Move closer to the base.

•

Relocate the base.

•

Charge the battery.

•

Make sure base is not plugged into an electrical outlet with another household appliance.

Summary of Contents for VP-12

Page 1: ...1 877 4VPULSE or www virginpulse com ...

Page 2: ...not sure of the type of power supply to your home consult your dealer or local power company 7 Do not allow anything to rest on the power cord Do not locate this product where the cord will be abused by persons walking on it 8 Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock 9 Never push objects of any kind into this product through cabinet ...

Page 3: ...L PRECAUTIONS SHOULD BE OBSERVED Risk of explosion if battery is replaced by an incorrect type 1 Risk of explosion if battery is replaced by an incorrect type use only the type and size battery ies specified in the user manual GPI Internation Ltd 3 6V 600mA NI MH GP60AAAH3BMJ 2 Do not dispose of the battery ies in fire They may explode Check with local codes for possible special disposal instructi...

Page 4: ...t if storing over 30 days because the battery ies could leak and damage the product 10 Discard dead battery ies as soon as possible since dead batteries are more likely to leak in a product 11 Do not store this product or the battery ies provided with or identified for use with this product in high temperature areas Batteries that are stored in a freezer or refrigerator for the purpose of extendin...

Page 5: ...r jack that is also compliant See installation instructions for details Notes This equipment may not be used on coin service provided by the telephone company Party lines are subject to state tariffs and therefore you may not be able to use your own telephone equipment if you are on a party line Check with your local telephone company Notice must be given to the telephone company upon permanent di...

Page 6: ...ust give you adequate notice in writing to allow you to maintain uninterrupted service This product meets the applicable Industry Canada technical specifications HEARING AID COMPATIBILITY This telephone system meets FCC standards for Hearing Aid Compatibility US Number is located on the bottom of the base unit REN NUMBER IS LOCATED ON THE BOTTOM OFTHE BASE UNIT CAUTION When using telephone equipme...

Page 7: ...ntee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna that is the antenna for radio or television that...

Page 8: ...aller ID or similar caller identification services Your Cordless ID phone enables you to Identify callers before you answer the phone View the time and date of each incoming call Record up to 40 Caller ID numbers sequentially Know who called while you were away To get the most from your new phone we suggest that you take a few minutes right now to read through this user s guide IMPORTANT In order ...

Page 9: ...ts Checklist Your package includes these items BEFORE YOU BEGIN Base Unit Handset Belt Clip Wall Mount Bracket Battery Line Cord AC Adaptor Product Manual Quick Start Guide Warranty Card Virgin Brand Piece ...

Page 10: ...r local phone company to find out how to get one installed Digital Security System Your cordless phone uses a digital security system to provide protection against false ringing unauthorized access and charges to your phone line When you place the handset in the base the unit verifies its security code After a power outage or battery replacement you should place the handset in the base for the cod...

Page 11: ...inimize or prevent such interference the base of the cordless telephone should not be placed near or on top of a TV microwave ovens or VCR If such interference continues move the cordless telephone farther away from these appliances Certain other communications devices may also use the 2 4 GHz frequency for communication and if not properly set these devices may interfere with each other and or yo...

Page 12: ...e battery compartment door on the handset Push down on top of door and slide out 2 Insert the battery pack and connect the cord into the jack inside the compartment 3 Put the battery compartment door back on and set the handset aside Installing the Battery Push down Slide out ...

Page 13: ...p charging only the handset may be charged facing up or down Connecting the Telephone Line Plug one end of the telephone line cord into the jack marked TEL LINE on the back of the base and the other end into a modular wall phone jack Set the RINGER switch on the handset to ON and place the handset in the cradle on the base NOTE The phone is shipped from the manufacturer in tone dialing mode INSTAL...

Page 14: ...e in use indicator turns on to indicate the battery is charging when the handset is placed on the base cradle Place the handset in the charge cradle on the base Allow the phone to charge for 12 hours prior to first use If you don t properly charge the phone battery performance is compromised CAUTION Use only the power supply that came with this unit Using other power supplies may damage the unit ...

Page 15: ...er 3 Attach the wall mounting bracket by first inserting the tabs on the open edge of the bracket into the slots on the lower portion of the bottom of the base Then push down and snap the bracket into place 4 Slip the mounting holes on the back of the base and bracket over the wall plate posts and slide the unit down into place Wall plate not included NOTE If desired gather the extra telephone lin...

Page 16: ...a Code Selection 1 Press the flash program button until AREA CODE shows in the display is the default setting 2 Use the handset number pad to enter your three digit area code NOTE If you make a mistake press the channel delete button to erase the wrong area code and repeat step 2 3 Press flash program to store selection Ringer Tone Selection 1 Press the flash program button until RINGER TONE shows...

Page 17: ...o move the arrow to 1TONE or 2PULSE 3 Press flash program to store selection Default Setting Selection Reset 1 Press the flash program button until DEFAULT shows in the display 1 NO is the default setting 2 Use the cid vol UP or DOWN button or the handset number pad to move the arrow to 1 NO or 2 YES 2 YES will restore or reset the phone to original factory settings 3 Press flash program to select...

Page 18: ...1 877 4VPULSE or www virginpulse com CORDLESS PHONE BASICS BASE UNIT PHONE ...

Page 19: ...ou subscribe to the combined Call Waiting Caller ID service from your local telephone company you will receive Caller ID information if available on Call Waiting calls During a phone call you will hear a beep to indicate another call is waiting on the line and Caller ID information for the waiting call shows on the handset display To connect to the waiting call press the flash button on the handse...

Page 20: ...de allows you to send your number 1 Dial the telephone number and wait for the line to connect 2 When your call is answered press the tone cancel button on the handset number pad to temporarily change from PULSE dialing to TONE dialing 3 Follow the automated instructions to get the information you need 4 Hang up the handset and the phone automatically returns to PULSE rotary dialing mode Cancel Pr...

Page 21: ...ceiver volume Press the UP button to increase the volume and the DOWN button to decrease the volume Voice Messaging Provided your phone company offers voice messaging service and you subscribe to it the in use charge indicator on the base flashes and the display shows MESSAGE WAITING when the phone is not in use to indicate there is a message waiting It stops flashing after the message has been re...

Page 22: ...nformation if available transmitted by your local telephone company You will also receive Caller ID information from Call Waiting calls If you receive an incoming call and you are already on the phone a beep indicates the presence of a Call Waiting Call on the line and Caller ID information for the Call Waiting call shows on the display This information may include the phone number date and time o...

Page 23: ...rding name service availability Reviewing Records As calls are received and stored the display is updated to let you know how many calls have been received Press the cid vol UP button to scroll through the call records from the most recent to the oldest Press the cid vol DOWN button to scroll through the call records from the oldest to the newest Transferring CID Records to Memory You may transfer...

Page 24: ...or all records Deleting the Current Record 1 Make sure the phone is OFF not in talk mode 2 Use the cid vol UP or DOWN buttons to display the desired Caller ID record 3 Press chan delete The display shows DELETE CALL ID 4 Press chan delete again to erase the record and the next Caller ID record shows in the display You will hear a confirmation tone Deleting All Records 1 Make sure the phone is OFF ...

Page 25: ...7 digit telephone number 10 digit 3 digit area code 7 digit telephone number 11 digit long distance code 1 3 digit area code 7 digit telephone number 1 Use the cid vol UP or DOWN buttons to scroll to the number you want to call back 2 If the number will not dial as shown press the format button Repeat if necessary until the correct number of digits are shown 3 Press talk The number dials automatic...

Page 26: ... for the letter I Press the 5 key 3 times for the letter L Wait for 1 second and then press the 5 key 3 times for the second letter L Press the 1 key to insert a space between the L and the S Press the 7 key 4 times for the letter S press the 6 key once for the letter M press the 4 key 3 times for the letter I press the 8 key for the letter T press the 4 key twice for the letter H NOTE The cursor ...

Page 27: ...er You will hear a confirmation tone Replacing an Existing Memory Location with a New Redial Number 1 Repeat steps 1 through 6 in Storing a Name and Number in Memory 2 Press the redial button 3 Press the mem button and REPLACE MEMO shows in the display 4 Press the mem button to replace the existing number with the new redial number You will hear a confirmation tone Dialing a Stored Number 1 Make s...

Page 28: ...of a stored telephone number when a pause is needed to wait for a dial tone for example after you dial 9 for an outside line or to wait for a computer access tone PAUSE shows on the display as a P Each pause counts as 1 digit in the dialing sequence Reviewing and Deleting Stored Numbers 1 Press mem then use the cid vol UP or DOWN buttons to view the entry Or use the touch tone pad on your handset ...

Page 29: ...example shows how you can use chain dialing to make a call through a long distance service The Number For Memory Location Long distance access number 7 Authorization code 8 Frequently called long distance number 9 1 Make sure the phone is ON 2 Press mem and then press 7 3 When you hear the access tone press mem and then press 8 4 At the next access tone press mem and then 9 TIP Wait for the access...

Page 30: ...top of your head and over your ear Move the microphone to approximately two to three inches from your mouth 3 Press the talk button to answer a call or make calls using the headset 4 To return to normal operation unplug the headset from the jack For servicing of replacement you can purchase a switable headset through service center or retailer shop Connecting the Belt Clip To attach the belt clip ...

Page 31: ... 12 hours prior to first use or when you install a new battery pack If you do not properly charge the phone battery performance will be compromised CAUTION To reduce the risk of fire or personal injury use only the battery listed in the instruction book Note The RBRC seal on the battery used in your product indicates that we are participating in a program to collect and recycle Nickel Cadmium batt...

Page 32: ...ephone working and looking good follow these guidelines Avoid putting the phone near heating appliances and devices that generate electrical noise for example motors or fluorescent lamps DO NOT expose to direct sunlight or moisture Avoid dropping and other rough treatment to the phone Clean with a soft cloth Never use a strong cleaning agent or abrasive powder because this will damage the finish R...

Page 33: ...LETE ALL Prompt asking if you want to erase all Caller ID records DELETE Prompt asking if you want to erase one of the 10 numbers stored in the phone s outgoing memory END OF LIST Indicates there is no additional information in the Caller ID memory log NEW Indicates call or calls have not been reviewed UNKNOWN The incoming call is from an area not serviced by NUMBER Caller ID or the information wa...

Page 34: ...eceived MESSAGE Indicates a message is available WAITING DELETED Prompt indicating the Caller ID Memory record is erased BLOCKED CALL The name and number of a calling person has been blocked from transmission BLOCKED NAME The person s name is blocked from transmission EMPTY There is no data stored in that memory location NO CALLS There is no caller ID records in the call log ...

Page 35: ...and one long beep Page signal One beep every 7 seconds Low battery warning Two long beeps Confirmation tone Three short beeps Error tone Melody 1 Custom ring tone 1 Melody 2 Custom ring tone 2 Melody 3 Custom ring tone 3 Melody 4 Custom ring tone 4 Melody 5 Standard ring tone 1 Melody 6 Standard ring tone 2 HANDSET SOUND SIGNALS ...

Page 36: ...lent period after the first ring This message indicates the presence of noise on the line No dial tone Check connection Is the base power cord connected to a working electrical outlet Is the telephone line cord connected to the base unit and the wall phone jack Disconnect the base from the wall phone jack and connect another phone to the same jack If there is no dial tone on the second phone the p...

Page 37: ...service and you subscribed to it the charge in use indicator on the base flashes when the phone is not in use to indicate there is a message waiting It stops flashing after the message has been reviewed Phone dials in pulse with tone service Make sure the phone is in TONE dialing mode Phone won t dial out with pulse service Make sure the phone is in PULSE dialing mode You experience static noise o...

Page 38: ...installed in the basement or lower floor of the house Base is plugged into an AC outlet with other electronic devices Baby monitor wireless networking wireless audio video and or other cordless phones are using the same frequency Handset battery is low You re out of range of the base Unit beeps Place handset in base cradle for 20 seconds to reset the security code If that doesn t work charge the b...

Page 39: ... problem is resolved This product may be serviced only by the manufacturer or its authorized service agents Changes or modifications not expressly approved by Virgin Enterprises Limited could void the user s authority to operate this product For instructions on how to obtain service refer to the warranty included in this guide or call customer service at 1 877 4VPULSE Or refer inquiries to Attach ...

Page 40: ...g the original carton and packing materials Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the product is within the warranty period must be presented to obtain warranty service For rental firms proof of first rental is also required Also print your name and address and a description of the defect Send via standard UPS or its equivalent to Virgin Pulse ...

Page 41: ...roduct Registration Card packed with your unit It will make it easier to contact you should it ever be necessary The return of the card is not required for warranty coverage Limitation of Warranty The warranty stated above is the only warranty applicable to this product All other warranties express or implied including all implied warranties of merchantability or fitness for a particular purpose a...

Page 42: ...to the applicable warranty period set forth above How state law relates to this warranty Some states do not allow the exclusion nor limitation of incidental or consequential damages or limitations on how long an implied warranty lasts so the above limitations or exclusions may not apply to you This warranty gives you specific legal rights and you also may have other rights that vary from state to ...

Page 43: ...ignature logo are registered trademarks of Virgin Enterprises Limited Virgin Pulse is a trademark of Virgin Enterprises Limted Products manufactured and distributed for and under license from Virgin Enterprises Limited Virgin Pulse is a trademark of Virgin Enterprises Limited 2003 Customer Care 1 877 4VPULSE or www virginpulse com ...

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