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Need some help?

From your TV: 
Press 

, go to Help & Info

select 

Virgin TV

Online:
Visit

 

virginmedia.com/help

 

and select 

TV

On the phone:
Call us on 150 from your Virgin Media 
home phone or on 0

345 454 1

1

11

*

  

from any other phone.

* For details of how much it costs to call our team from a  

 Virgin Media home phone, visit virginmedia.com/callcosts  

 Call costs from other networks and mobiles vary.

Discover a 

world in HD

A guide to your V HD Box

VHDBOX/0614

114422 V HD Box_Userguide AW04.indd   1-2

6/10/11   10:52 AM

SKU10010028

Summary of Contents for V HD Box

Page 1: ...Discover a world in HD A guide to your V HD Box...

Page 2: ...our remote 2 Get started 4 Setting up your HD TV 6 What s on 8 Catch Up TV TV On Demand 10 Red button and interactive services 12 Parental Controls 14 Troubleshooting 16 Care safety 20 Energy saving t...

Page 3: ...all your favourite channels plus over 4 600 hours of TV music and movies at the touch of a button with Catch Up TV and TV On Demand Your V HD Box brings you all of them in HD with stunning crystal cle...

Page 4: ...e push of a button Use one remote not two You can programme the volume keys on your V HD Box remote to control your TV sound To find out how to do this press select Help Info choose Virgin TV and then...

Page 5: ...low Takes you to the TV Home page Offers help for the screen you re on Takes you to your favourites menu Not currently in use The coloured keys are shortcuts to help you navigate faster including the...

Page 6: ...HD ready TV you ll be in a new world of crystal clear images and sounds from the moment we connect you And if you get an HD TV at a later date Just turn to page 6 to find out how to get set up Get to...

Page 7: ...t r Need a hand It ll take you no time to get the hang of it But if you get lost just press to start browsing from the main menu again...

Page 8: ...ou can start watching HD shows and movies straight away Connecting your HD TV Once you ve got the right lead just follow these steps to get connected 1 Unplug your V HD Box and TV at the mains socket...

Page 9: ...ause The cables are in the wrong sockets faulty or not connected properly The TV doesn t support the selected mode needs its settings changed or is faulty There could be an incompatibility between you...

Page 10: ...to scroll through the menu and to select an option 4 Press for more information on each show Press it again or to make it disappear 5 Press or to move up or down entire pages Mini Guide A mini versio...

Page 11: ...Settings 3 Select Set Your Favourite Channels 4 Choose your favourite channels and press to add or remove them Watching your favourite channels 1 Press or if you re in the Mini Guide 2 Press and to s...

Page 12: ...nt And we give you Catch Up TV too because we know what it s like to miss your favourite show And if you re a real film buff you ll love PictureBox You get unlimited access to a great selection of up...

Page 13: ...scroll the menu and select either Catch Up TV Movies On Demand or Music On Demand 3 Follow the steps to start watching TV Choice From cop shows to kids shows and everything in between TV Choice is lik...

Page 14: ...ocal news or even do a little shopping all you have to do to get started is press Access to the interactive area is completely free as is a lot of the content but if you do have to pay for any extras...

Page 15: ...penny to browse our menu of great interactive services and if there s a charge for any of them it ll be clearly shown You may want to set a PIN to protect certain interactive areas like Games Voting...

Page 16: ...ore 9pm Programmes rated 18 before 10pm A channel you ve chosen to lock Any adult channel Parental Controls Not everything that s on will be suitable for all the family Parental Controls can fix that...

Page 17: ...nlock channels Pressing yellow blocks all adult channels 6 Press to keep your changes and exit Setting your Parental Controls 1 Press or 2 Select Settings 3 Select Parental Control Settings 4 Tap in y...

Page 18: ...ore You can also get help 24 7 via your V HD Box To get there press select Help Info select Virgin TV select Got a Problem And then Fix It Assistant Is the box frozen or failing to load If your V HD B...

Page 19: ...green or red your SCART lead may be loose Check that both ends are plugged in tightly PIN won t work We ve known times where other people in the household have changed the PIN and forgotten to tell an...

Page 20: ...misbehaving We have three possible explanations 1 The most common cause is that the remote s batteries are flat 2 It s possible that something might be in the way of the remote and your V HD Box and...

Page 21: ...r a small charge What happens if I move house We can check if your new home can get Virgin Media services Just visit virginmedia com TV and enter your new postcode Do I need an analogue aerial No we d...

Page 22: ...your V HD Box to the mains using the lead and power supply provided Connect all the leads between your V HD Box and your TV DVD player or similar equipment before switching on your V HD Box Switch th...

Page 23: ...atient it ll take your box about 30 seconds to wake up Choosing a Power Saving mode When your TV is on press the Standby button to display an on screen menu asking you to select a power saving mode If...

Page 24: ...and select TV On the phone Call us on 150 from your Virgin Media home phone or on 0345 454 1111 from any other phone For details of how much it costs to call our team from a Virgin Media home phone v...

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