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Getting the right connection lead

If we connect your V HD Box to a 
standard TV, but you decide to switch  
to a new HD TV later, there’s nothing 
to worry about. All you need is an HD 
connection lead.

1.  Check your TV manual – you’ll 

need either an HDMI or DVI 
connection lead.

2.  Most new TVs use an HDMI lead. 

If yours does, you can buy one from 
us by calling the number at the back 
of this guide.

3.  If your TV needs a DVI lead, you  

can easily pick one up at any  
electrical shop.

 Setting up  

your HD TV

Got an HD TV? Then our installers will  

connect you so you can start watching  

HD shows and movies straight away.

Connecting your HD TV

Once you’ve got the right lead, just follow 
these steps to get connected.

1.  Unplug your V HD Box and TV at the 

mains socket.

2.  Connect the V HD Box to the TV 

using your new HD lead and switch 
everything back on. Change your TV’s 
AV input to the HDMI input that you 
just plugged the lead into, connecting 
your V HD Box to your TV.

3.  When the V HD Box displays the 

words ‘Live TV’ on the front panel, 
press 

 on your remote.

4.  Choose Settings from the menu, then 

Change Display & Audio Settings.

5.  Select TV display format and choose 

HiDef HDMI.

6.  Select V HD Box HiDef output 

setting. We show our programmes in 
1080, but you may want to try 720 to 
see what looks best on your TV.

7.  Press 

 to save your settings. 

8.  A pop up screen will appear – press 

 to test your settings. 

9.  If you see the message ‘Press text  

to confirm your High Definition 
settings are correct’ press 

 

to save the setting.

If you don’t get a confirmation message, 
this may be because:

The cables are in the wrong sockets, 
faulty or not connected properly.

The TV doesn’t support the selected 
mode, needs its settings changed or  
is faulty.

There could be an incompatibility 
between your TV and V HD Box.

You may have selected the wrong HDMI 
input on your TV. Check which socket on 
the TV you plugged it in to and make sure 
you select this input to watch using your 
TV remote.

Need some help?

Give us a call on the number 
in the back of this guide.

|

114422 V HD Box_Userguide AW04.indd   6-7

6/10/11   10:53 AM

Summary of Contents for V HD Box

Page 1: ...Discover a world in HD A guide to your V HD Box...

Page 2: ...our remote 2 Get started 4 Setting up your HD TV 6 What s on 8 Catch Up TV TV On Demand 10 Red button and interactive services 12 Parental Controls 14 Troubleshooting 16 Care safety 20 Energy saving t...

Page 3: ...all your favourite channels plus over 4 600 hours of TV music and movies at the touch of a button with Catch Up TV and TV On Demand Your V HD Box brings you all of them in HD with stunning crystal cle...

Page 4: ...e push of a button Use one remote not two You can programme the volume keys on your V HD Box remote to control your TV sound To find out how to do this press select Help Info choose Virgin TV and then...

Page 5: ...low Takes you to the TV Home page Offers help for the screen you re on Takes you to your favourites menu Not currently in use The coloured keys are shortcuts to help you navigate faster including the...

Page 6: ...HD ready TV you ll be in a new world of crystal clear images and sounds from the moment we connect you And if you get an HD TV at a later date Just turn to page 6 to find out how to get set up Get to...

Page 7: ...t r Need a hand It ll take you no time to get the hang of it But if you get lost just press to start browsing from the main menu again...

Page 8: ...ou can start watching HD shows and movies straight away Connecting your HD TV Once you ve got the right lead just follow these steps to get connected 1 Unplug your V HD Box and TV at the mains socket...

Page 9: ...ause The cables are in the wrong sockets faulty or not connected properly The TV doesn t support the selected mode needs its settings changed or is faulty There could be an incompatibility between you...

Page 10: ...to scroll through the menu and to select an option 4 Press for more information on each show Press it again or to make it disappear 5 Press or to move up or down entire pages Mini Guide A mini versio...

Page 11: ...Settings 3 Select Set Your Favourite Channels 4 Choose your favourite channels and press to add or remove them Watching your favourite channels 1 Press or if you re in the Mini Guide 2 Press and to s...

Page 12: ...nt And we give you Catch Up TV too because we know what it s like to miss your favourite show And if you re a real film buff you ll love PictureBox You get unlimited access to a great selection of up...

Page 13: ...scroll the menu and select either Catch Up TV Movies On Demand or Music On Demand 3 Follow the steps to start watching TV Choice From cop shows to kids shows and everything in between TV Choice is lik...

Page 14: ...ocal news or even do a little shopping all you have to do to get started is press Access to the interactive area is completely free as is a lot of the content but if you do have to pay for any extras...

Page 15: ...penny to browse our menu of great interactive services and if there s a charge for any of them it ll be clearly shown You may want to set a PIN to protect certain interactive areas like Games Voting...

Page 16: ...ore 9pm Programmes rated 18 before 10pm A channel you ve chosen to lock Any adult channel Parental Controls Not everything that s on will be suitable for all the family Parental Controls can fix that...

Page 17: ...nlock channels Pressing yellow blocks all adult channels 6 Press to keep your changes and exit Setting your Parental Controls 1 Press or 2 Select Settings 3 Select Parental Control Settings 4 Tap in y...

Page 18: ...ore You can also get help 24 7 via your V HD Box To get there press select Help Info select Virgin TV select Got a Problem And then Fix It Assistant Is the box frozen or failing to load If your V HD B...

Page 19: ...green or red your SCART lead may be loose Check that both ends are plugged in tightly PIN won t work We ve known times where other people in the household have changed the PIN and forgotten to tell an...

Page 20: ...misbehaving We have three possible explanations 1 The most common cause is that the remote s batteries are flat 2 It s possible that something might be in the way of the remote and your V HD Box and...

Page 21: ...r a small charge What happens if I move house We can check if your new home can get Virgin Media services Just visit virginmedia com TV and enter your new postcode Do I need an analogue aerial No we d...

Page 22: ...your V HD Box to the mains using the lead and power supply provided Connect all the leads between your V HD Box and your TV DVD player or similar equipment before switching on your V HD Box Switch th...

Page 23: ...atient it ll take your box about 30 seconds to wake up Choosing a Power Saving mode When your TV is on press the Standby button to display an on screen menu asking you to select a power saving mode If...

Page 24: ...and select TV On the phone Call us on 150 from your Virgin Media home phone or on 0345 454 1111 from any other phone For details of how much it costs to call our team from a Virgin Media home phone v...

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