Troubleshooting
13
Section 4
Troubleshooting
Symptom
Possible Cause
Possible Solution
Timer does not display “TIME
OF DAY”
Transformer unplugged
Reconnect transformer
No power at outlet
Repair or use working outlet
Defective transformer
Replace transformer
Defective PC board
Replace PC board
Time does not display correct
time of day or “TIME OF DAY”
flashes
Outlet is on a switch
Used un-switched outlet
Power outage; transformer was unplugged from either wall
outlet or from PC board
Reset time of day and replace battery. Refer to
Section 3.2
Defective PC board
Replace PC board
Does not display
“SOFTENING/FILTERING”
when water is flowing
Bypass valve in bypass position
Put bypass in service position
Meter cable disconnected
Reconnect PC board
Restricted/stalled meter turbine
Remove meter and check for debris
Defective meter
Replace meter
Defective PC board
Replace PC board
Unit regenerates at wrong time
of day
Past power outage
Reset time of day
Incorrect time of day displayed
Time of regenerant set incorrectly
Reset time of regeneration
Control set at “
ON 0
”
Check with regeneration time option in programming
Control set at “
NORMAL
+
on
0
”
Valve stalled in regeneration
Motor not operating
Replace motor
No power at outlet
Repair outlet or use working outlet
Defective transformer
Replace transformer
Defective PC board
Replace PC board
Broken drive gear or drive cap assembly
Replace gear or drive cap assembly
Broken piston retainer
Replace drive cap assembly
Broken main or regenerant piston
Replace main or regenerant piston
Valve does not regenerate
automatically when
REGEN
button is pressed
Transformer unplugged
Connect transformer and PC board power
No power at outlet
Restore power
Broken drive gear or drive cap assembly
Replace gear or drive cap assembly
Defective PC board
Replace PC board
Valve does not regenerate
automatically but does when
REGEN
button is pressed
Bypass valve not in normal operating mode
Refer
Section 1.2
.
Meter disconnected
Reconnect to PC board
Obstructed meter turbine
Clear obstruction
Defective meter
Replace meter
Programming error
Review programming
Defective PC board
Replace board
“ERROR” followed by code #
“ERROR” code 1001 – unable
to recognize start of
regeneration
“ERROR” code 1002 –
unexpected stall
“ERROR” code 1003 – motor
ran too long
Timed out trying to reach next
cycle position (If other codes
appear, contact factory)
Valve has just been serviced
Press
NEXT
and
REGEN
for 3 seconds or momentarily
unplug power source form PC board
Foreign material stuck in valve
Check piston and spacer stack for obstruction
Excessive piston resistance
Replace piston(s) and spacer stack assembly
Piston not in home position
Press
NEXT
and
REGEN
or momentarily unplug PC board
power
Motor gears not fully engaged –motor wires broken – missing
or broken gear
Check motor wiring
Center drive gear reflector dirty or damaged – missing or
broken gear Drive bracket incorrectly aligned on back plate
Replace or clean drive gear(s)
Drive bracket incorrectly aligned on backplate
Reset drive bracket
PC board is damaged or defective
Replace PC board
PC board incorrectly aligned on drive bracket
Reset PC board onto drive bracket