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Troubleshooting
Adjusting Sensor Sensitivity
Adjust the sensor sensitivity if you encounter the following problems:
• The printer keeps feeding media and does not print. This may be because the
printer is unable to detect the gap or black mark between labels and the sensor
sensitivity needs to be increased.
• The printer does not position the media correctly for printing because it detects a
“false” gap or mark. In this case the sensor sensitivity needs to be decreased.
Generally sensor sensitivity may need to be increased when the liner is thicker and
decreased when the liner is thinner.
The sensor settings require security Level 1 (supervisor) or higher. Select the
security level before you proceed (see
Selecting the Security Level
on page 19).
C
K2
M
K1
Y
Printer Online
CONFIGURATION
4. SENSOR
SENSOR
1. TRANSMISSIVE
TRANSMISSIVE
(Config)
(Select)
(Select)
Press
to
increase
or
to
decrease.
Press
to
select.
1. On the control panel, select
(
Config
)
SENSOR
TRANSMISSIVE
(for inter‐label
gap) or
REFLECTIVE
(for black mark).
2. Set the sensitivity level.
3. Press
to return to the main menu.
Try printing again. If the problem persists after repeated adjustments, the media is
not compatible with the printer.
