Troubleshooting
6
Problem
Cause
Solution
Filter does not pass water
or do it slowly
Filter service life expired
Replace filter
Filter has not been soaked
for 10 minutes before use
Soak the filter for 10 minutes
before use
Carbon material stuck
Take out filter, shake it
and reinstall
Water leakage from filter
Sealing gasket has not been
installed well or deformed
Reinstall the dealing gasket
or replace a new one
UV indicator fails to light up
Water does not reaches the
level of UV lamp
Battery is dead
Touch switch is dirty
Fill water to cover UV lamp
and press the button
Charge the battery
Clean switch with cloth
The lid can`t be closed tightly
Reservoir does not install
well to the pitcher
Reinstall the reservoir
Warranty
VIOMI guarantees the consumer THE PERIOD OF NINETY (90) DAYS from the date of purchase, except for
the filter which is warranted for 30 days.
During this 90-day period, if you discover that any parts of the VIOMI pitcher are damaged or broken, due to
any manufacturing defects, we will replace the parts free of charge.
VIOMI water filter pitcher, when used strictly in accordance with instructions, has the effects on municipally
treated, potable tap water described in the enclosed literature.
Please contact your seller or any other VIOMI distributors if you need any other service or help.
