first 90 days from date of sale. For defective Return Authorizations issued after the 90th day from
date of sale, the purchaser assumes responsibility for any related freight costs within the product
warranty term. Purchaser responsible for any/all boxes, packaging materials, etc., to ensure return
product is packaged correctly and fit for transit. Vinotemp is not liable for damages resulting from
improper packaging or shipper mishandling. Vinotemp is authorized to reject any authorized
defective returned product that arrives damaged.
(Box here for check mark) Accept Terms & Conditions
Vinotemp
International Corp. (“Seller”) and the person or entity that acquires these goods from
Seller (“Purchaser”) hereby fully agrees to the following terms and conditions of the sale:
Shipping
/
Delivery
fees are the responsibility of the Purchaser whether freight prepaid or freight
collect. Seller assumes responsibility for the goods sold to the Purchaser until the goods have
reached Purchaser’s delivery address (FOB Destination) and the delivery receipt is signed clear.
Seller is not responsible for the carrier
’s late delivery, missed delivery, unpaved roads, remote
locations, stairs, elevators, narrow door openings and other such issues in attempting to fit or deliver
the goods into the Purchaser’s location. Delivery to remote locations may require additional fees.
Remote location may be defined at the discretion of the carrier as more or less than 50 miles from
the nearest major city. Purchaser assumes all responsibility for additional costs related to freight
such as access, measurement, installation, hookup, wiring, moving and storage of the goods, flight
of stairs, carrier’s inability to safely and/or adequately deliver, inability to use the building elevator
to lift the goods, narrow openings, along with any additional costs to deliver or redeliver the product
properly. Make sure to review access to the property and size of the product ordered. The
transportation of all goods is subject to the terms and conditions which the carrier imposes on
Purchaser. Installation is the responsibility of the Purchaser. If white glove delivery was ordered and
cannot be performed properly, or access is hindered in any way, Purchaser agrees to accept
delivery curbside (delivery service cannot be refunded). If Purchaser will-calls or pays for their own
freight responsibility transfers to the Purchaser when the Purchaser or Purchasers freight company
picks up the unit from Seller. Freight quoted are either curbside, threshold or white glove. Standard
white glove delivery is main floor, easy access and NO STAIRS, Doors, aligned feet attached (if
necessary) and removal of packaging, additional fees for additional requests. Each service has a
different rate and will require additional fees. If freight is not charged (Free Shipping or Freight
Included) and the order is cancelled after shipping, a freight charge of 25% of the cost of the unit,
each direction will be charged. Item swap outs are arranged as curbside delivery and pickup unless
noted otherwise. There is no white glove service for returns. Approved returns must have original
and/or proper packaging. Swap-outs (Delivery and Pick up are at the same time) Original unit must
be packed and ready for carrier pick up at time of delivery of new unit. Packaging of old unit must
be adequate for shipping, not oversized or on a pallet if unit was not originally delivered on a pallet.
Carrier will not drop off new unit if the original unit is not ready. If the carrier has to make a second
attempt, customer will be subject to additional charges for the attempted delivery and for any
packaging issues. Deliveries include ONE attempt by the shipping company to deliver the product
to the consumer. If for any reason the customer is unavailable to accept the order and the product
is undeliverable under any circumstances, the customer will be responsible for any extra shipping
and handling charges. We are a manufacturer not a shipping company, deliveries are done by a 3rd
party service. Email us at [email protected] for a quote or any additional information. Freight
discussed is Continental USA (excluding Alaska, Puerto Rico, Hawaii), cost is additional please
email
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