PRODUCT MANUAL
Designed, Manufactured and Supported in the USA
C O M M U N I C A T I O N & S E C U R I T Y S O L U T I O N S
Add Silent Observation to Most
Phone Systems
Features
The
SO-24A
allows supervisors to silently monitor
employee phones without disrupting the activity at
their workstation. The information gathered may
be used for quality purposes, to train, motivate
even
assist
customer service and telemarketing
representatives.
A supervisor may enter the conversation by dialing
a “
Q
.” A cassette recorder output permits auto-
matic or manual recording of conversations (see
page 6,
Operation
sections
D
and
E
).
The
SO-24A
features improved audio and can now
be easily expanded to 240 stations by installing ad-
ditional 24 line units. The
SO-24A
can be pro-
grammed with a 2, 3 or 4 digit dial up code to
match station extension numbers (see page 6,
Op-
eration
section
B
).
• 24 station capacity can be expanded to 240
stations at any time
• Compatible with analog PABX/KSU stations
• Configurable for digital phones (requires the
SO-24 AK
and a dedicated pair of wires be-
tween the handset and the
SO-24A
)
• Monitor stations from an unused phone system
line input or to a dedicated single line phone
• Add remote observing with a
RAD-AMP
Re-
mote Access Device
• Built-in talk assist (dial
Q
)
• Dial up code can be programmed to match
the phone system’s station or extension
numbers
• Cassette recorder output with automatic or
touch tone control (see page 6,
Operation
sec-
tions
D
&
E
)
• Automatic gain control equalizes in and out-
bound conversation levels
• Call progress tones for observing supervisor
• Telemarketing Centers
• Direct Sales Outlets
• Travel Agencies
• Customer Service Departments
• Airline Employment Services
• Collection Agencies
• Credit Bureaus
• Insurance Companies
Power:
120V AC/13.8V AC 1.25A, UL listed
adapter provided
Dimensions:
210mm x 159mm x 45mm (8.25” x
6.25” x 1.75”)
Shipping Weight:
1.36 kg (3 lbs)
Environmental:
0° C to 32° C (32° F to 90° F) with
5% to 95% non-condensing humidity
Talk Battery:
40V DC
Connections:
(1) RJ21X, (1) 3.5mm (1/8”) audio
jack and cable, (1) 2.5mm (3/32”) control jack and
cable, (2) RJ-14 type multi- module interconnect
and interconnect cord
SO-24A
Service
Observation Unit
July 28, 2014
Applications
Specifications
www.vikingelectronics.com
Information: (715) 386-8861
VIKING
