16
TROUBLESHOOTING GUIDE
PROBLEM
POSSIBLE CAUSE
CORRECTION
Ice level is too high.
The ice machine is not level
Use a level to check the unit from side to side and
front to rear.
Room temperature is too warm.
Move the unit to an area where temperature is
below 90
o
F.
Ice deflector is not in place or
Check to see that the ice deflector is in place
secured properly.
and secured below the grid cutter.
Bin level sensing tube needs
Adjust the bin level sensing tube by simply
adjusting.
pressing directly down on the tube 5 inches from
the front of the tube to get a desired bin level.
Water keeps backing up
Inadequate drain system.
Restriction or improperly installed drain lines
into ice bin (gravity drain).
will cause water to back up into the ice bin. Make
certain there are no kinks or restrictions in the drain
lines. If necessary, consult a qualified plumber.
Foreign material in ice bin drain
Foreign material is restricting or blocking the ice bin
drain located at the right rear corner of the ice bin.
The drain will need to be cleared
.
Water keeps backing up
Drain pump tubing kinked or
Check inlet, discharge, and vent line tubing for
into ice bin (drain pump).
restricted
any kinks or restrictions and repair as needed.
Inlet screen to the drain pump is
Clean the inlet screen to the drain pump.
restricted.
Drain pump and/or the ice machine
Check and level the drain pump and the
are not level.
ice machine if necessary.
The drain pump cycles on
Vent line to the drain pump is
Check the vent line for any restrictions or kinks
and off erratically.
restricted or kinked.
and repair as needed.
Discharge line is restricted or kinked.
Check the discharge line and connection to the
desired drain for any restrictions or kinks and repair
as needed.
The drain pump is not level.
The drain pump must be level. Check for level on
the top of the drain pump case and adjust the
tubing or use shims to level.
