15
TROUBLESHOOTING GUIDE
PROBLEM
POSSIBLE CAUSE
CORRECTION
Low ice production. Unit
Low water level in reservoir.
Make sure that the reservoir drain plug is
is running, has run over a 48
installed properly. Check the water line to
hour period, and there is
the unit to make sure there are no restrictions
little ice in bin.
or kinks in the line. Check all filters to make sure
they are not restricted or plugged.
Distributor tube is restricted.
See “Cleaning the Ice Machine System” section for
cleaning the unit for proper operation.
Build-up of deposits on evaporator
See “Cleaning the Ice Machine System”
plate.
section for cleaning the unit for proper operation.
Inadequate drain system.
Restriction in drain lines will cause ice in the bin to
melt to a thinner cube. If using a gravity drain,
make certain there are no kinks or restrictions in the
drain lines. If using a drain pump, check the inlet
screen, discharge line, and vent line for any build-up
or restrictions.
Condenser fan air flow is restricted
Make certain the grill in the front of the unit is free
and open for proper air circulation. Check and
clean the condenser coil by removing the grill in the
front of the unit. Clean the condenser with a
vacuum and brush attachment.
Unit continues to run
Ice bin is not full.
The unit will automatically shut down when
and produce ice.
ice reaches the sensing tube.
Ice bin is full.
The unit will automatically shut down when ice
reaches the sensing tube and has completed the
harvest of the ice slab.
Room temperature is too warm.
Move to an area where room temperature is below
90
o
F.
Ice machine is not level.
Use a level to check the unit from side to side and
front to rear.
Grid cutter is not cutting
The selector switch is not in the
Set the rocker switch on the grill of the ice
ice slab.
“ON” position.
machine to the “ON” position.
The grid cutter is not plugged into
Remove the escutcheon panel and plug the
receptacle.
grid cutter into the receptacle on the side of the
liner.
It has not had time to cut
I
t can take up to 35 minutes to cut through a
through the slab.
harvested ice slab. This is normal operation.
Ice cubes are sticking
Ice consumption is low.
Use the ice in the bin frequently. Ice will stick
together.
together if left in insulated bin over long periods of
time.
Room temperature is too warm
Move the unit to an area where temperature is
below 90
o
F.
Ice level is too low.
The ice machine is not level
Use a level to check the unit from side to side and
front to rear
.
Room temperature is too cold.
Move the unit to an area where temperature is
above 55
o
F.
The selector switch is not in the
Set the rocker switch on the grill of the ice
“ON” position.
machine to the “ON” position.
