40
Troubleshooting
(Continued)
Scanned image problems:
Appear dirt and spots in scanned image.
•
Clean the scanner glass.
See page 37
for more details.
•
Do not press with too much force on the original or the document cover. If you press with too much force, blurring, smudges, and spots may occur.
Appear moiré patterns in scanned image.
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If the original is a printed document, moiré patterns may appear in the scanned image.
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Go to the Image Processing Settings tab in ViiScan or Event Utility to check "Descreening" then scan again.
Scanning problems:
Cannot preview thumbnail in ViiScan.
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When placing multiple originals on the scanner glass, make sure there is a gap of at least 20 mm (0.8 inch) between the originals.
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Make sure the original is placed straight.
Cannot perform 1200/2400 dpi scanning.
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The supplied Event Utility software only provide scanning resolution of maximum 600dpi.
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If you want to scan in a higher resolution image, you can scan within ViiScan program or via TWAIN-compliant applications.
Cannot scan the correct area on the scanner glass.
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Make sure the original is placed correctly and align the position arrow mark.
Cannot save the file in the folder.
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Check if the folder specified in the Settings exists. If not, specify a different folder.
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Check if you have the available hard drive space in your computer to save the scanned files.
Cannot use the Scan to Email function.
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Make sure your email application has been installed and your email account is configured.
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If the file size of scanned file exceeds the attachment size limit set at your mail server, the files will be unable to send.
Cannot use the Scan to Print function.
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Make sure your printer driver is installed and the printer is connected to the computer.
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Make sure the printer is turned on.
Cannot use the Scan to Application function.
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Make sure the application used can support to open the file format you select in the Setting.