ViewSonic
VFM836
16
5.
Troubleshooting
Problem & Solution
Problem
Solutions
Can not power on, and
nothing happens even if
connected to an outlet.
Check whether the AC power adapter rating is correct, and it is
securely plugged to an electrical outlet.
The screen is off
Check whether the backlight is set to OFF.
Screen freeze and does
not respond to control
anymore
Unplug & replug the photo frame.
Can not play video
smoothly, and the
message "media format
not supported" occurs
Video resolution and data stream (frame) are not supported.
Check the parameters (resolution, data stream and frame) of
video files via players like Storm Player on PC, and covert the
video files with a video converter if the parameters are beyond
the supported range of the device.
No sound
Make sure the volume is not set to 0. Check whether there is
sound in the movie file. If that doesn't work, return the device to
your dealer for service.
The remote control is not
responsive
The distance between remote control and the device is too
long or the angle is more than 60' .
Check whether the battery is poor contact or in low power.
Can not read the files
Check the file path, the device cannot read files saved in a
folder that is more over 5 levels deep.
Cannot read USB Flash
Drive
Check whether a USB flash drive is inserted properly. The Max
Capacity of a USB flash drive is 32GB.
Cannot read SDHC card
Check whether SDHC card is inserted properly. The notch
should be facing down. Do not force the memory card in. The
Max. Capacity of SDHC card is 32GB. An incompatible card is
inserted. Please consult your dealer for compatible card types.
The actual capacity is less
than it is stated
The actual capacity is reduced as files for management and
applications are included.
No files are displayed on
the screen
File Allocation Table is damaged. Reboot the device.
Exit playing and back
to the Main Menu
automatically
Restart playing. (Note: This device has protection function
against sudden system abnormality.
Note: The LED panel is made up by millions of pixels with high technology.
By chance, there will be some bright or dark pixels, but this situation will not
affect the actual Digital Photo Frame function.
Summary of Contents for VFM836
Page 27: ......
