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Call Recorder Manual ©-2001 Vidicode Datacommunicatie BV

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15 Possible Problems & Frequently Asked

Questions

This chapter lists a number of possible problems and their solutions. The
questions most frequently asked are also discussed.

15.1 Possible

Problems

The Call Recorder does not start recording when I pick up the handset

Possible causes are:

1. The source of signal (telephone, handset, microphone or line) has been

incorrectly set

2. The connections are not correct, or might be loose.

3. The signal settings of the switching on level have not been correctly

programmed.

During a conversation the recording is regularly broken off, leading to
several recordings of one conversation

This problem is usually caused by an incorrect setting of the “Switching-off”
signal level. In this case it has been set too high and should be reduced. Use
the signal-level meter settings in the menu to correct this. Sometimes this
problem occurs when there is a silence in the conversation, for instance if you
have put somebody on hold, or have been put on hold yourself.

After a conversation the recording takes too long to stop, so that I have
several conversations within one recording, as I made several calls
close together

This is the opposite of the situation discussed above. It can normally be
solved by slightly increasing the setting of the “silence” level in the recorder
settings menu. The minimum time the Call Recorder needs to stop is 10

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Summary of Contents for 1370 LS120

Page 1: ...VIDICODE Datacommunicatie BV Blauwroodlaan 140 2718 SK Zoetermeer The Netherlands Tel 31 79 3617181 Fax 31 79 3618092 vidicode vidicode nl www vidicode nl USA VIDICODE Datacommunications PMB 259 1616 Shipyard Blvd Wilmington N C 28403 Tel 910 452 5600 Fax 910 254 3525 vidicode vidicode com www vidicode com ...

Page 2: ...Call Recorder Manual 2001 Vidicode Datacommunicatie BV 2 ...

Page 3: ...HEADSET REST 15 2 3 CONNECTING THE CALL RECORDER 16 2 4 TURNING ON THE POWER 20 3 CONFIGURING THE CALL RECORDER 23 3 1 ASPECTS OF CONFIGURING 23 3 1 1 Recording From 23 3 1 2 Setting the Start Signal 24 3 1 3 Signal Setting 25 3 1 4 Procedure for setting the signal level of speech detection 26 3 1 5 Setting the Telephone 29 3 1 6 Setting the Recorder 29 3 1 7 Network settings 30 3 1 8 Card Code 30...

Page 4: ...40 4 5 8 Playback Volume 40 4 5 9 Microphone Amplification 40 4 5 10 Use of the Foot Switch 41 5 OPERATING A HARD DISK CALL RECORDER 43 5 1 INTRODUCTION 43 5 2 THE DISK FUNCTIONS 43 6 OPERATING A FLASH CALL RECORDER 45 6 1 INTRODUCTION 45 6 2 ARCHIVING 45 6 3 SEARCH AND LISTEN 46 6 4 MANAGEMENT OF THE ARCHIVE 46 7 OPERATING AN LS120 CALL RECORDER 47 7 1 INTRODUCTION 47 7 2 THE LS120 DISK 47 7 3 DI...

Page 5: ...ERATION 63 9 1 1 Switching On and Off 63 9 1 2 Welcome Messages 63 9 1 3 Playing Back Messages 64 9 1 4 Playing Old Messages 65 9 2 OPERATING THE CALL RECORDER REMOTELY 65 9 2 1 Introduction 65 9 2 2 Entering the Password 66 9 2 3 Listening to New Messages Remotely 66 9 2 4 Selecting a Different Welcome Message Remotely 67 9 2 5 Changing the Password Remotely 67 9 2 6 Changing the Welcome Message ...

Page 6: ... RECORDING WITH THE CRYPTO CARD 81 12 4 PLAYING RECORDINGS WITH THE CRYPTO CARD 81 13 ERASING A RECORDING 83 14 MAINTENANCE 85 14 1 CHANGING THE DISK DRIVE 85 15 POSSIBLE PROBLEMS FREQUENTLY ASKED QUESTIONS87 15 1 POSSIBLE PROBLEMS 87 15 2 FREQUENTLY ASKED QUESTIONS 89 16 ACCESSORIES 91 17 GUARANTEE CONDITIONS 95 18 ADDITIONAL INFORMATION 97 19 INDEX 99 ...

Page 7: ...e capacity It can encrypt recordings using the optional Crypto Card for a high level of security It can interface with computers and networks using the Ethernet interface and TCP IP protocol with the built in FTP server The Call Recorder can be configured to automatically record from any one of five possible signal sources A telephone line that goes through the recorder A telephone conversation co...

Page 8: ...hone The Call Recorder automatically records the conversations on the normal telephone but can itself still be used as a telephone at any time A call on the normal phone can be monitored on the Call Recorder both via the headset and the built in loudspeaker The recorder is activated by the line current as soon as the handset of the telephone is taken off the hook 3 Via the handset connection of th...

Page 9: ...e telephoneline itself is a limiting factor High quality will make a difference however when one is recording a meeting for instance It is also possible to set a higher compression factor to raise the storage capacity The highly compressed G 723 Low Rate still offers an acceptable recording quality though to most listeners it will be obvious that this is highly compressed audio The various compres...

Page 10: ...e oldest ones when the disk is close to full capacity This should be taken into account and recordings that need to be kept longer should be archived It should present no practical problems because the capacity of this type of recorder is sufficient to store conversations of several years The maximum number of recordings that can be stored in the recorder with a hard disk is 500 000 for all models...

Page 11: ...n split into two parts unlike the Hard Disk Call Recorder One half of its memory works just like a Hard Disk Call Recorder continually overwriting the oldest recordings The other half of the memory serves as an archive A recording in the archive will be kept until it is erased by the user By pressing on the red button for instance the user is able to place a recording in the archive When the archi...

Page 12: ... of the memory 1 4 Some Terminology For clarity the following terms are used to refer to the recorder s controls 1 LCD or display The screen that gives the user information 2 Softkeys The keys under the display that perform the function on the display 3 Telephone keys The keys 0 and 1 to 9 and 4 Function keys The keys with their function shown above them as ...

Page 13: ...s are used to describe the recording keys Record key Rewind key Stop key Play key Fast forward key Special Call Recorder key for selecting the next recording The following are the function keys Telephone key Loudspeaker key Telephonebook key Disk key for model with hard disk or flash disk Disk key for model with LS120 floppy disk Call Recorder key Audio Recorder key ...

Page 14: ...Call Recorder Manual 2001 Vidicode Datacommunicatie BV 14 Answering Machine key Menu Configuration key ...

Page 15: ...elephone network when applicable short coiled telephone cable with 2 jack plugs having 4 contacts metal rest for the headset and a small plastic bag with two screws and rings for mounting it this manual one LS120 disk only with model 1370 2 2 Mounting the Headset Rest The headset rest has two square corners on one side These should be pressed firmly into the L shaped groove at the bottom of the re...

Page 16: ... of the telephone G Connection for recording via telephone and telephone line Every application requires the following connections to be made B Connect the external mains supply adapter to B C Connect the headset to C The use of the headset itself is not compulsory A separate microphone or multi media speakers could be connected to the headset microphone port as well Use as a Telephone In this app...

Page 17: ...the telephone to the PHONE port If you have a normal analog extension you will now be able to use both the recorder and the telephone for making calls All calls will be recorded If your phone has been equipped with a special local plug it can easily be connected onto the adapter plug supplied Use in Combination with a System Bound Analog Telephone In this application the Call Recorder and telephon...

Page 18: ...able supplied to connect the old connection to the telephone handset on the phone to the HANDSET RECORDING to base port If you have a modern telephone the cable of the handset will fit straightaway You might own a telephone with an integral cable in which case a special cable may need to be made Alternatively you could possibly swap your phone with someone else s in your firm who owns a more moder...

Page 19: ...ecorder cannot distinguish between a free and an engaged telephone line and will stop recording when there is a longish pause for instance when you walk away from your telephone to get something occasionally resulting in two recordings of one conversation The other drawback is that the recorder cannot be used as an answering machine or telephone when connected this way Use as a Normal Audio Record...

Page 20: ...al recorders For a direct connection between the ethernet port of the recorder and the ethernet port of a PC E Connect the ethernet port of the recorder with the ethernet port of the PC using a special crossover cable In this way a very fast connection between a PC and a recorder can be established for applications where there is only one PC and one recorder When such a fast connection is required...

Page 21: ...10 53 Call Recorder Sometimes the following message is displayed Monday 01 01 00 00 00 The clock is Wrong This means that the clock has not been configured yet and should first be set to the right date and time How to do this is explained in the next chapter which covers configuring the Call Recorder ...

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Page 23: ... 3 1 Aspects of Configuring Access to the recorder may have been secured with a password At delivery this is not yet the case When installing you will find the options represented by the softkeys indicated on the display You can scroll through the options with the recorder keys selects the previous menu function selects the next menu function similar to NEXT 3 1 1 Recording From Press and you will...

Page 24: ...ts to the current that flows from the telephone exchange to the appliance when the handset is taken off the hook which is an extremely reliable method However it can only be used when one is recording from the line Phone in parallel In this case the recorder and the phone have been connected in parallel The recorder reacts to the voltage level It is another very accurate way of determining the beg...

Page 25: ... whenever the external contact opens or closes Manually Of course it is also possible to start recordings manually When manual recording has been selected recording is started by pressing the Record button and stopped by pressing the Stop button Note This setting is an exception because the normal function of the Record button is not to start a microphone recording but to answer the question from ...

Page 26: ... Function Softkeys en Move the swith on level indicated by the bar Move the switch off level indicated by the colon 0 to 7 Set the level of both simultaneously from 0 to 7 By pressing the channel microphone or loudspeaker on which the recorder starts is changed only when lifting the handset Also important for setting the amplification for each channel By repeatedly pressing the amplification facto...

Page 27: ...With the CHANGE softkey select speech detection 5 Press the MORE softkey The display will now say signal setting 6 Press the CHANGE softkey You have now reached the graphical screen for adjusting the signal level and the start and stop levels A4 BACK In order to get the correct settings dial a telephone number and with the help of the person on the other end set the Call Recorder When connected pr...

Page 28: ...vel is represented by a vertical bar I on the display 3 Check that the signal exceeds the start level during a conversation 4 Change the start level by moving the softkeys or to the left or right to adjust it when necessary 5 The stop level is indicated by a colon on the display 6 Check if the signal drops to below the stop level when you put the handset down often the signal disappears altogether...

Page 29: ...versation did not sound good or the recording did not stop we advise you to repeat the procedure described above carefully Some telephones connected via the handset cannot easily be adjusted depending on the type of handset An alternative solution would be to start manually or with a start contact but this is only necessary on rare occasions 3 1 5 Setting the Telephone Telephone Settings NEXT MENU...

Page 30: ...hapter 11 3 1 8 Card Code Change Card Code NEXT MENU STOP This question will only appear when the optional Call Recorder Crypto Card has been inserted The possibilities offered by the Crypto Card will be discussed in chapter 12 3 1 9 Quality of Recording Recording Quality DigiTk NEXT CHANGE STOP This allows you to select the compression factor used when the digitalised recording is being stored Lo...

Page 31: ... to undo the editing Clock Mo 29 03 01 16 48 STORE CANCEL 3 1 11 Setting the Password Password Active No NEXT CANCEL STOP The password can be activated to safeguard the recordings the settings and the functions of the LS120 disk if applicable When the password is activated the recorder will ask you to enter the code Password 0000 STORE CANCEL NOTE Never activate the password if you are uncertain w...

Page 32: ...EXT CHANGE STOP A selection of languages has been installed Once you have selected an option here configuration is complete 3 1 13 Reset all Values This is the last question of the main menu Reset all values No CHANGE STOP If you select CHANGE all previous values will be reset to the manufacturer s settings ...

Page 33: ...rsation The display will show the following text Recording Call 10 08 00 14 20 00 01 33 When the call is over the display will briefly show the following message STORE This means the call has been recorded and stored in the memory 4 2 Manual Recording It is of course also possible to record manually Two situations can occur You have chosen to record telephone calls automatically Even when you have...

Page 34: ... restarted if you press Play again Stop Recording Recording is stopped when you press the Stop key Now either select store or cancel A new recording of the rest of the call can be started by simultaneously pressing the Record and Play key Storing a Recording and Starting a new one By pressing the key the recording that was being made will be stored and a new one will be started Archiving Recording...

Page 35: ...esent and in the working memory Searching is possible on the basis of date and time and of code 4 4 1 Searching and Finding Recordings When is pressed the following text is displayed Playback Calls SEARCH LAST STOP Listen to the latest recording by pressing the LAST softkey The recording will be played straight away If the SEARCH softkey is pressed the display will say Calls from 31 03 01 SEARCH C...

Page 36: ...he code always operates in connection with the date so if you are searching by code remember to also fill in the dates desired If you want to find all calls with a certain telephone number fill in the datespan as follows Calls from SEARCH CODE STOP Next select CODE and fill in the number e g Code 0793617181_______ SEARCH CODE STOP Subsequently press SEARCH for a selection to be made 4 4 2 The Func...

Page 37: ...recordings one after the other During playback Starts playing the next recording in the selection Before playback Selects the previous recording in the selection During playback Fast rewinding This is done with increasing speed so that the right place is rapidly found even in long recordings During playback Stops playback The uses of the telephone keys during playing back the recordings are 1 10 s...

Page 38: ... your recorder later 4 5 1 Access to Recorder Settings Recorder settings can be found in the main menu Recorder settings NEXT MENU STOP When the MENU softkey is pressed the first option appears 4 5 2 Card Always Needed Card Always Needed No NEXT CHANGE BACK It is possible to set the recorder so that all recordings are made via the CryptoCard option This will prevent recordings being made that the ...

Page 39: ... This is obligatory in the U S A if there is a chance that one or both of the people talking is unaware that the conversation is being recorded It is not common practice in Europe to use a notification tone 4 5 5 Asking to Store or Delete Ask store delete No NEXT CHANGE BACK At the end of a recording the recorder can ask whether it should be stored or deleted If you choose to activate this functio...

Page 40: ...o stop recording The period can be increased when a recording is often switched off and then restarted if nothing is being said for a longer period of time during a conversation 4 5 8 Playback Volume Playback Volume 20 NEXT CHANGE BACK This option sets the preferred playback volume Once the recorder has started playing the volume can be regulated further with the help of the middle and left soft k...

Page 41: ...he amplification factor only needs to be configured once when the microphone is first used thereafter the recording level will automatically be adjusted As a rule it will therefore not be necessary to change the microphone amplification when the sound level goes up or down during a recording 4 5 10 Use of the Foot Switch Use Foot Switch Yes NEXT CHANGE STOP By pressing CHANGE you can enable or dis...

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Page 43: ...tten In practice these overwritten recordings are likely to be very old and will have long served their purpose so they can safely be deleted The user should be aware of this process however and know how to check the current contents of the disk in his recorder 5 2 The disk functions The disk function key can be used to retrieve information about the contents of the hard disk in the recorder Free ...

Page 44: ...ode Datacommunicatie BV 44 Total recordings 14325 STOP The third function informs the user of the total number of recordings on the hard disk This is the total of recordings from all sources telephone answering machine and microphone ...

Page 45: ...stores a recording until it is erased by the user At delivery the space in the archive is about 2 hours The continuous memory of model 1370 can store about 2 hours and of model 1371 about 6 hours The ratio between the archive and the continuous memory can be changed by your supplier if required If this is done the recordings present in the recorder will be lost 6 2 Archiving If the red Record key ...

Page 46: ...t appear on the screen For the rest SEARCH and LISTEN function just like they do in the other recorders 6 4 Management of the Archive When the key is pressed while the Flash Recorder is at rest the free space in the archive will be shown expressed in minutes When the archive is approaching full capacity recordings should be erased To erase recordings Make a selection of recordings to be erased in ...

Page 47: ...f 4 hours of recording the recordings need to be stored on a disk This normally happens automatically during the night and takes a maximum of 10 minutes When the disk has been filled with about 30 hours of recordings it needs to be changed This has the following consequences The recorder needs to be left switched on at night so that it can record onto the disk If for some reason the recorder canno...

Page 48: ...it in the working memory as it is recording Simply eject the disk and insert it again If the recorder spots an error on an LS120 floppy it will mention this on the display If this is the case the Play key can be pressed again to complete the request The recorder will then play the recording again and also subsequent recordings and neglect the errors on the floppy The mention of an error does not m...

Page 49: ...the copying can be followed on the display The display will say Copy completed AGAIN ERASE STOP 1 Press AGAIN and the disk will be ejected so that another copy can be made Simply insert another disk 2 Press ERASE and the disk will be ejected with the recorder asking permission to erase the memory You can watch the progress of this on the display The person working with the recorder next inserts hi...

Page 50: ... is only necessary if an LS120 floppy repeatedly refuses to work Verification checks to see if a disk can still be used If errors are found it is advisable not to use the disk for recording anymore but the fact that an error has been found does not mean that all information on the disk is lost Experience has shown that most of the information on the disk will remain available 7 3 4 Erasing Memory ...

Page 51: ...t is also possible to determine yourself whether you want to save recordings and to copy them onto the disk individually If a partly filled memory is about to run out of space the recorder will warn you a number of times with a sound signal and a statement on the display 7 3 6 Software Update Software Update START STOP This function allows the recorder to load a new software version from the disk ...

Page 52: ...Back from a Disk A full disk can be put back into the recorder at any time and all recordings on the disk can be played back The Call Recorder will still record even with a full disk in place After a full disk has been listened to the present working disk should be replaced to enable the recorder to copy the recordings of that day onto the working disk at night Note Please be aware that if you try...

Page 53: ...isks in a different way Using Call Recorder Archive Software is the best way of importing recordings from the Call Recorder into a PC This software will enable you to play the recordings via the loudspeakers of your PC or convert them without any loss of quality into the audio format ADPCM which can be played by any PC with a sound card ...

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Page 55: ... Call Recorder as a Normal Telephone The Call Recorder is operated similarly to a normal telephone Dialling a Number traditional Press The display will show Dial a number FLASH REPEAT VOLUME and the dialling tone can be heard Either key in the number or press the REPEAT soft key to repeat the number last dialled Recording will start automatically After dialling the display will show Recording call...

Page 56: ...operating options Adjusting the Sound Level At times when the display does not show any functions for the softkeys the user can adjust the sound level of the headset and or the inbuilt loudspeakers by repeatedly pressing the softkey on the right There are seven possible levels The standard level is the one configured by the user upon installation Using the Telephone Book Saving Numbers in the Tele...

Page 57: ...s to start dialling Transferring a Call If the Call Recorder is connected to an internal exhange it is possible to transfer a call on the Call Recorder to another telephone In principle this is done in the same way it would be done with a normal telephone In most cases it is sufficient to press the FLASH softkey to type in the number of the other telephone and to disconnect Transferring a Call fro...

Page 58: ...s the following options 8 2 1 Telephone Active or not Telephone active Yes NEXT CHANGE BACK If the telephone is de activated here the telephone functions and the telephone answering machine cannot be used 8 2 2 Hook Flash and Earth Flash There are two installation questions referring to the operation of the FLASH softkey Put on hold Hook Flash NEXT CHANGE BACK The possibilities are Hook flash or E...

Page 59: ...ubscribe to It will not work on an in house telephone system Only enable caller ID when you have subscribed to the function When enabled the Call Recorder will store the telephone number of incoming calls exactly in the same way as it stores telephone numbers of outgoing calls This will allow you to search by telephone number and to read the telephone number from the display when listening to a re...

Page 60: ...ring machine in the Call Recorder will answer a call The first option refers to the situation in which the answering machine is active the second one refers to the situation when it is not The answering machine is switched on manually for example when leaving the office 8 2 7 The Settings of the Telephone Ring Ring Variation 1x6 NEXT CHANGE BACK Ring Frequency 1400 250 NEXT CHANGE BACK Ring Volume...

Page 61: ...er Answer On NEXT CHANGE BACK This parameter allows you to listen to the telephone answering machine via the speaker When it is switched to On the loudspeaker will automatically turn itself on when a message is being spoken into the answering machine so that you could pick up the phone yourself if you wanted to 8 2 9 Maximum Message Time Max Message time 120s NEXT CHANGE BACK The maximum length of...

Page 62: ...Call Recorder Manual 2001 Vidicode Datacommunicatie BV 62 It is also possible to set the maximum message time to Off so that it will not allow a message to be left ...

Page 63: ... Operation 9 1 1 Switching On and Off The answering machine can be switched on and off by pressing You will see Answering Machine SEARCH WELCOME ON Press the ON softkey The display will indicate that the recorder is going to function as a telephone answering machine Monday 12 04 99 16 36 Answering Machine 9 1 2 Welcome Messages There is a maximum of 30 different welcome messages available and if t...

Page 64: ...press the WRONG softkey if you want to break off recording A maximum of 30 possible messages can be recorded played and used by typing in the following 0 9 Select welcome message 0 to 9 0 9 Select welcome message 10 to 19 0 9 Select welcome message 20 to 29 If any message other than 0 is chosen this will be indicated on the display Welcome message 14 SYSTEM ERASE STOP 9 1 3 Playing Back Messages I...

Page 65: ...arched for on the basis of the date and search code 9 2 Operating the Call Recorder Remotely 9 2 1 Introduction The messages in the answering machine can be played remotely and the welcome message and password can be changed remotely as well The precondition is that the Call Recorder answers your call which it can only do if the answering function has been switched on before the office was left or...

Page 66: ...corder will ask for your password the same one used to limit entry to the keyboard The password will need to be keyed in with a wicket at the end Next the menu will ask you to select one of the following options 1 Playing new messages 3 Selecting a welcome message not with Flash LS120 5 Changing the password not with Flash LS120 6 Changing the welcome message not with Flash LS120 9 Disconnect 9 2 ...

Page 67: ... a Different Welcome Message Remotely The welcome message can be changed to any one of the maximum thirty messages stored After you have selected this option in the first menu the recorder will ask you to enter the number of the welcome message 9 2 5 Changing the Password Remotely Option 5 in the menu allows you to change the password remotely After the new code has been entered it will be read ou...

Page 68: ...sages to be spoken by the same voice It is not advisable to change the system messages a lot of work is involved and the only person who ever hears them is the owner of the Call Recorder To change the system messages proceed as follows Press Press the WELCOME softkey Press the SYSTEM softkey Enter the number of the system message Record or play the message with the help of the recorder keys After ...

Page 69: ... Unfortunately we cannot help you personally at the moment Please leave a message after the tone including your name and number 303 Your message has been saved Most users will only want to change these two system messages The other messages are only used when the owner accesses the recorder remotely Operating Remotely The following system messages help the owner when operating the recorder remotel...

Page 70: ...e press 2 to cancel press 3 to start using the new welcome message press 4 317 The new welcome message is in use now 320 Enter the number of the welcome message 321 This welcome message does not exist 322 The welcome message selected is 323 To confirm your selection press 1 To play the message to check it press 2 To cancel press 3 324 The change has been processed 330 You have listened to all of t...

Page 71: ...self to a weak signal level This is asking a lot of the Call Recorder because when it functions as a phone the microphone has to cope with a voice speaking right into it whereas when it is recording meetings people may be quite a long distance away Although the automatic volume control of the Call Recorder is extremely good it is advisable to purchase a separate table microphone if the recorder is...

Page 72: ...isk model deleted recordings can still be retrieved by pressing the Play key first followed by and then be stored after all it is only really erased when a new recording is started message recording or call The recording can be saved under a search code selected by you 10 2 Search and Play Searching and playing microphone recordings is identical to searching and playing recorded telephone calls Pr...

Page 73: ...Smallscale archiving from 1 to 4 recorders onto a PC in the network with the help of the Call Recorder Archive Software Bulk archiving for a larger number of recorders with the help of the Call Recorder Server application expected to be available mid 2001 Archiving by own applications with the help of FTP The recorder works as a normal FTP server Remote configuration by system managers via the Tel...

Page 74: ...y environment it is advisable for the network manager to enable the network function of the recorder He is the person best suited to judge how the recorder should be configured to function properly with the other systems on the network The remote use of the recorder via the Internet or an intranet is less simple The system manager should allow for the interaction between the recorders and the rout...

Page 75: ...ssigned an IP address network address in which case any application called up by the recorder will ask for the IP name of the recorder If DHCP is not available the user will have to give an IP address himself which will be used by any application approaching the recorder IP addr 168 102 000 012 NEXT CHANGE BACK In an application with linked networks without DHCP server there will not only be a que...

Page 76: ...CRPeter NEXT CHANGE BACK Access via Internet on a network with several FTP servers e g several Call Recorders can pose problems for the router if the IP port for all FTP servers is the same If that is the case it may be necessary to set a number in addition to the common value of 21 In all other applications the default value of 21 should be maintained If a different value is set the system manage...

Page 77: ...ver present in the network the IP address or the IP name should be given as well When both the PC with the software and the Call Recorders are connected to the net all recordings will be archived at a very high speed via the LAN The use of Call Recorder Archive Software and the installation of it on the PC are explained in the helpfile that comes with the software 11 3 2 The monitor The monitor pr...

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Page 79: ... this has been lost with the PUC Personal Unlock Code provided at delivery As we have already seen it is possible to configure the recorder in such a way that recording can only take place with the card The function of the card is as follows Users who keep their cards with them can be sure that their recordings cannot be listened to without their approval It is safe to transport recordings via the...

Page 80: ... recorder will first ask for your present card code Card code XXXX CONTINUE STOP Now the new card code can be input New card code XXXX CONTINUE STOP The code then has to be entered once more as a check Repeat code XXXX CONTINUE STOP Then the display will show New card code accepted STOP If the wrong code has been entered three times running the recorder will automatically ask for the PUC That will...

Page 81: ...ediately indicate that the card has been entered and a sound signal will be heard as well All recordings will now be coded It is essential to take the card out of the machine for uncoded recordings to be made 12 4 Playing Recordings with the Crypto Card In order to play a recording the usual procedure for selecting a recording applies When you want to play coded recordings the recorder will ask fo...

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Page 83: ... information does not fall into the wrong hands Every recording can be erased afterwards One important difference between erasing a recording on the Call Recorder and erasing a file on your PC however is that the Call Recorder will genuinely erase the recording so that it cannot be retrieved whereas a recording erased by the PC is very easily found and will only disappear if the space it takes up ...

Page 84: ...mmunicatie BV 84 16 04 98 12 50 7936171 BACK ERASE BACK Press ERASE again to confirm erasing The display will say 16 04 98 12 50 7936171 One moment please As has been mentioned before this takes some time because the recording is being erased ...

Page 85: ...he course of the years The reason for this difference in approach is that the hard disk contains all recordings and a defect could lead to all of them being lost For this reason we advise you to replace the hard disk preventatively after four years of use If after an external accident such as dropping the recorder the recorder does not seem to function optimally any more it is also better to repla...

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Page 87: ...arly broken off leading to several recordings of one conversation This problem is usually caused by an incorrect setting of the Switching off signal level In this case it has been set too high and should be reduced Use the signal level meter settings in the menu to correct this Sometimes this problem occurs when there is a silence in the conversation for instance if you have put somebody on hold o...

Page 88: ...y but the other party sounds very weak or far too loud This problem almost exclusively occurs when the source of the signal is a handset because when recording from a handset two separate channels microphone and loudspeaker of the handset are mixed The difference in level between these two channels can be adjusted with the signal settings Experiment a little bit to find out which settings give the...

Page 89: ... 98 2000 NT4 This allows you to permanently archive important calls in your PC 2 Connect a tape or cassette recorder to the LS port of the Call Recorder and transfer the calls you want to save I have the Call Recorder Archive Software does it mean I can listen to the calls on my PC Yes if your PC has a sound card However the standard audioformat of the Call Recorder cannot be played without Archiv...

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Page 91: ... 2000 4 0 order number 1352 The function of this software is to archive the recordings of your Call Recorders on a PC These recordings can be played directly from the archive via the loudspeakers of the PC There are two possible ways to connect to the recorder namely via a network LAN or Internet and via the COM port The network interface is many times faster than the connection via the COM port w...

Page 92: ...s is a useful tool when typing out recordings especially when transcribing the minutes of a meeting The Start Stop Fast forward and Rewind functions can all be operated by foot The Call Recorder comes supplied with a connection for the foot switch Table top Microphone for Recording Meetings order number 1196 When the Call Recorder is regularly used for recording meetings some users prefer a tablet...

Page 93: ...ftware communicates with the Call Recorder s via network or Internet The cable comes supplied with an adapter so that it is suitable for 9 pole and 25 pole communication ports LS120 Disks for the LS120 Call Recorder order number 1172 This type of disk can be bought from the supplier of your Call Recorder but any type of LS120 disk can be used LS120 Drive for Building into your PC order number 1174...

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Page 95: ...ng strike The guarantee is also not valid if the machine has not been handled properly for example when it has been dropped or bumped into Hard disks are fragile In order to qualify for guarantee you should contact your supplier and show the receipt If your supplier cannot help you you should contact the manufacturer The manufacturer reserves the right to determine the final date of the guarantee ...

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Page 97: ...ons remote configuring and how to put a new software version in the recorder The further configuration options concern all aspects of operation but in our experience most people are interested in configurations related to user s access and special ways of recording The way in which the Call Recorder operates can be modified by your supplier and other experienced programmers to fit in with your spe...

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Page 99: ...23 connections 16 copy memory 48 Crypto Card 79 Crypto Card option 91 Crypto Card reader PC 92 D DHCP server 75 Dialling a number 55 Dialling from the Memory 57 digital and ISDN telephones 18 disk drive 85 Disk functions 48 distortion of sound 88 E earth flash 58 erase recordings 46 83 Erasing memory 50 external contact 19 F Fast forward key 13 Flash Call Recorder 45 foot switch 41 Foot switch 92 ...

Page 100: ...crophone settings 40 Minimum time of call 38 39 40 monitor 77 Monitor Software 92 Multimedia loudspeakers 92 N network interface 77 normal recorder 71 Notification tone 39 P Parallel to a telephone line 8 password 31 66 Pause recording 34 PC connection to 19 PIN code 80 Play key 13 Playback volume 40 Playing back from a disk 52 Powering on 20 problems 87 PUC code 80 Putting on hold 58 Q Quality of...

Page 101: ...alone unit 8 Stop key 13 Stop recording 34 system messages 68 system bound analog telephone 17 T table microphone 71 tape or cassette recorder 89 technical information bulletin 97 telephone answering machine 63 Telephone keys 12 telephone ring 60 telephone settings 29 Terminology 12 Transferring a call 57 U Unpacking 15 USB to Ethernet 73 V verbinding met de PC 93 Verifying a disk 50 W Waiting aft...

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