www.videofied.com
I N S T A L L A T I O N M A N U A L
20
5. 2G3G Error Codes
2G3G LEVEL :
ERROR XXX
In case of 2G3G (GPRS) errors during initial programming, we strongly
suggest to continue with the installation and perform the 2G3G (GPRS) level
test again once achieved.
IMPORTANT
: The PIN of the SIM card has to be deactivated or 0000.
Codes
Errors
03 ou 04
LP
No network coverage or no SIM card
inserted
003
SIM card not detected/not inserted
010
SIM not inserted
011
PIN code necessary
-> PIN code must be deactivated
012
PUK code necessary, SIM card blocked
013
Default SIM card
014
SIM card busy
015
Error on SIM
030, 043,
057, 102,
132, ...
•
No network coverage
•
Typographical error in the APN Code,
username, password
•
SIM card not activated
This error checklist is provided for information purposes only.
This is not a comprehensive list
, but it is representative of most
cases. Some events or codes are subject to change by SIM card
operators.
However, the GPRS level test errors results in the majority of cases
have the following causes :
• SIM Card activation Delay:
Some operators require an additional delay up to 48 hours to
activate automatic data transmission. Please check with your
operator prior to installation.
• APN CODE, USERNAME and PASSWORD :
The GPRS (2G3G) settings are supplied by the operator. Please make
sure you have entered the code exactly as indicated by your local
SIM card operator.
Note: When entering your SIM card settings, both APN codes,
username and password fields are case sensitive! (It makes a
difference between UPPER and lower case letters) .
To switch between UPPER and lower case, use the M/m key from
CMA keypad or hold a digit key (0-9) for XMA/XMB.
• Insufficient GPRS Network:
When the panel is unable to find any signal, proceed to GPRS level
test in another location on site. You can also find the network state or
condition of use by directly contacting your local operator.
The following is a list of error codes that can appear after the 2G3G test.
