Vicon Standard Equipment Warranty
Vicon Industries Inc. (the “Company”) warrants your equipment to be free from defects in material and
workmanship under Normal Use from the date of original retail purchase for a period of three years, with the
following exceptions:
1. All IQEYE Cameras: Two years if purchased before 1/1/2011.
2. Alliance-mini (IQD3xx), Alliance-mx (IQMxxx) and 3 Series (IQ03xx): Five years if purchased
between 1/2/2011 – 12/31/2014.
3. Alliance-Pro (IQA3xx): Five years if purchased between 3/2/2012 – 12/31/2014. Three years if the
motorized lens (IQA3xx-A3) option.
4. Uninterruptible Power Supplies: Two years from date of original retail purchase.
5. VDR-700 Recorder Series: One year from date of original retail purchase.
6. V5616MUX: One year from date of original retail purchase.
7. Arecont Cameras: One year from date of original retail purchase.
8. FMC series fiber-optic media converters and associated accessories: Lifetime warranty.
9. For PTZ cameras, “Normal Use” excludes prolonged use of lens and pan-and-tilt motors, gear
heads, and gears due to continuous use of “autopan” or “tour” modes of operation. Such
continuous operation is outside the scope of this warranty.
10. Any product sold as “special” or not listed in Vicon’s commercial price list: One year from date of
original retail purchase.
NOTE:
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If the product is to be used outdoors or in dusty, humid, or other hostile environments, it must be
suitably protected.
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Camera products must be protected, whether in use or not, from exposure to direct sunlight or
halogen light as the light may damage the camera image sensor. This applies to both indoor and
outdoor use of the cameras.
•
For camera products supplied without a lens, extreme care should be used when mounting a lens
on these products. Damage to the product due to incorrectly mounted lenses will invalidate this
limited hardware warranty.
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Failure to comply with any of the aforementioned requirements will invalidate this Limited Hardware
Warranty.
Date of retail purchase is the date original end-user takes possession of the equipment, or, at the sole
discretion of the Company, the date the equipment first becomes operational by the original end-user.
The sole remedy under this Warranty is that defective equipment be repaired or (at the Company’s option)
replaced, at Company repair centers, provided the equipment has been authorized for return by the Company,
and the return shipment is prepaid in accordance with policy. Repaired or replacement hardware will be
warranted for the remainder of the original Warranty Period or ninety (90) days, whichever is longer. When a
product or part is exchanged the replacement hardware becomes the property of the original purchaser and
all hardware or part thereof that is replaced shall become the property of Vicon.
The warranty does not apply (a) to faulty and improper installation, maintenance, service, repair and/or
alteration in any way that is not contemplated in the documentation for the product or carried out with Vicon
consent in writing, operation adjustments covered in the operating manual for the product or normal
maintenance, (b) to cosmetic damages, (c) if the product is modified or tampered with, (d) if the product is
damaged by acts of God, misuse, abuse, negligence, accident, normal wear and tear and deterioration,
improper environmental conditions (including, but not limited to, electrical surges, water damage, chemical
exposure, an/or heat/cold exposure) or lack of responsible care, (e) if the product has had the model or serial
number altered, defaced or removed, (f) to consumables (such as storage media or batteries) (g) to products
that have been purchased “as is” and Vicon the seller or the liquidator expressly disclaim their warranty
obligation pertaining to the product, (h) to any non-Vicon hardware product or any software (irrespective of
packaged or sold with Vicon hardware product) and Vicon products purchased from an unauthorized
distributor/reseller, (i) to damage that occurs in shipment or (j) to damages by any other causes not related to
defective design, workmanship and/or materials.
The warranty for the products shall run from Vicon to End User customers only (including product purchased
through authorized partners and resellers). Vicon is not obligated under any circumstances to honor warranties
on product(s) purchases from internet auction sites including eBay, uBid or from any other unauthorized
resellers. Except as explicitly provided herein, Vicon disclaims all other warranties, including the implied
warranties of fitness for a particular purpose and merchantability.
Software supplied either separately or in hardware is furnished on an “As Is” basis. Vicon does not
warrant that such software shall be error (bug) free. Software support via telephone, if provided at no
cost, may be discontinued at any time without notice at Vicon’s sole discretion. Vicon reserves the
right to make changes to its software in any of its products at any time and without notice.
