CE-C10-03-SMSP01-20220502 V1.0
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5.7 Troubleshooting
Here lists the troubleshooting issues and resolutions.
If you are unable to resolve an issue using Table-1, please note the issue and report
it to Support for assistance.
Table-1 Troubleshooting
Connection issues
Display the error password
1. The SN number of the probe is the wifi
password, re-enter the password,
The password’s
letters must be input as small letters, not capital.
2. Try to connect to the probe with type-C cable.
The probe can not connected to Mobile
phone/tablet, but can work with laptop
1. Please change the Wi-Fi channel with your
laptop.
2. Try to connect the probe to your mobile phone
again.
The probe can work by Wi-Fi, but can not work with
Type-C
1. The A-end and B-end of the cable can not be
inserted reversely. The A-end must be fully
inserted into the probe and the B-end must be fully
inserted into the smart device.
2. Try to connect the probe with the other side of
the type-C A port interface
Probe issues
Probe can not be charged by cable
1. The A-end must be fully inserted into the probe
and the B-end must be fully inserted into the smart
device.
2. Charge the probe for 1h with wireless charger.
3. If not work, pls contact support!
Can not turn on the probe
1. Charge the probe for 30 minutes firstly
2. Try to turn on the probe again
3. If not work, pls contact support!
Can not turn off the probe
1.
Press and hold the probe’s power Button for
15-20 seconds.
2. Charge the probe
App issues
App can not turn on
App crashes
1. Delete and re-install the App
2. Update the App
3. Try to install the app to other mobile device
App opens but will not scan images
1. Make sure the probe is connected successfully
2. Try to press the probe power button
3. Re-install and update the App
4. Charge the probe
