To choose the dual head mode:
1.
Press and release the Ctrl key three times in quick succession. The three keyboard indicators flash once per
second.
2.
Above the main section of the keyboard press 6 for Balanced mode.
-or-
Press 7 for Priority mode.
The dashboard displays either PRI for Priority mode or BAL or Balanced mode next to the link speed.
NOTE: If you don't press a key within five seconds, or if you press a key other than 1, 6 or 7, the keyboard reverts to
normal operation.
2.2 Resetting a transmitter or receiver
On the left side of the front panel of each transmitter or receiver is a small reset hole used for special functions.
To reset a transmitter or receiver:
Using a thin tool such as a straightened paper clip, press and release the button concealed in the reset hole. The power
indicator displays red. After a few seconds, the power indicator changes from red to green to indicate the reset is complete.
2.3 Upgrading Firmware
Firmware upgrades can be found from the LongView 5000 extender system product page at www.vertiv.com.
To upgrade the firmware:
1.
Download the appropriate firmware from the product page.
2.
Copy the firmware file to an empty FAT-32 formatted USB memory stick.
3.
Ensure both the transmitter and receiver are linked and powered on. Also ensure that no USB drives are inserted
in any of the receiver USB ports.
4. Using a thin tool, such as a straightened paper clip, press and hold the reset button on the receiver until the
STS indicator flashes red/blue. The receiver is now in upgrade mode.
5. Wait for the STS indicator link to turn green, indicating the link has been established.
6. Insert the USB memory stick with the firmware file into the left USB port on the front panel of the receiver. Each
unit's STS indicators flash red/green to indicate the upgrade is in process. When the upgrade is complete, each
until will automatically reboot and run the new firmware.
NOTE: If the upgrade is not successful, the STS indicator illuminates red. If necessary, reboot the transmitter and
receiver to run the previous firmware.
2 Configuration
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Vertiv™ Avocent® LongView™ 5500/5520 High Performance KVM Extender System Installer/User Guide
