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Supervising Calls (Monitor/Coach/Join)

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Using Wave Phone Features

Wave Phone User Guide

Supervising Calls (Monitor/Coach/Join)

When enabled on your phone by the System Administrator, the various supervising call features
allow you to any of the following:

•

Monitor

—Listen in on a conversation between a user and at least one other party without

being heard by any of them. This is the same feature as Silent Monitor for digital phones
(see page 3-59).

•

Coach

—Participate in a call so that only one user can hear you, but any other party on

the call cannot. For example, Coach can be used when training someone as a customer
service representative, because you want to be able to hear the user speaking to a
customer, and be able to advise them on how to answer questions or issues without the
customer being able to hear your coaching. Coach can also be used by an operator to
briefly join someone's call to announce something that requires immediate attention.

•

Join

—Participate in a phone call with two or more parties, where all participants can

hear you, and you can hear them. This is similar to conference calling but you don’t have
to be included by the conference initiator. This is the same feature as Joining a Call
(Break-In Feature) for digital phones (see page 3-45)

Note:

You can switch modes or users any time during the supervision of a call (see page 3-63).

IMPORTANT:

Each supervise command is available only if you have permission to use that

command

and

the user is configured to allow being supervised with that command. In addition,

if the target user to be monitored is connected to an internal user, that user must also be
configured to allow being monitored. Contact your Wave System Administrator about whether
the monitor, coach, and join features are enabled for your phone, and which users can be
supervised with these features, if any.

Depending on your system setup, if the person you are supervising leaves the call for any reason
(for example, transfers the caller to another extension), you may be disconnected.

Wave 4.0

June 2013

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Summary of Contents for 9133i

Page 1: ...Wave Phone User Guide Wave Phone User Guide Wave 4 0 June 2013 ...

Page 2: ... LIMIT OF LIABILITY DISCLAIMER OF WARRANTY Vertical Communications Inc makes no representation or warranties with respect to the accuracy or completeness of the content of this publication and specifically disclaims any implied warranty of merchantability or fitness for any particular purpose and shall not be liable for any loss of profit or any other commercial damage including but not limited to...

Page 3: ...HIS RELEASE The following are new features for this release Edge 700 8 button digital phone menu controls page 6 8 Lower ringer volume on legacy digital phones page 6 44 Using Edge 5000i Phonebook page 5 12 Making or receiving a SIP page page 3 51 In addition to the content changes in this version of the Wave Phone User Guide details on what is new in the full release of Wave 4 0 are available in ...

Page 4: ...Wave Phone User Guide Wave 4 0 June 2013 ...

Page 5: ...mation and Features 1 1 Getting Help 1 2 Your System Administrator 1 2 Vertical Technical Support 1 2 Additional Documentation 1 2 List of Features by Phone Type 1 3 Chapter 2 Basic Operation Using a Wave Phone 2 1 Fixed Buttons vs Pre programmed Feature Buttons 2 2 Answering Calls 2 6 Using the Hold Feature 2 6 Using Call Waiting Call Park Pickup and Transferring Features 2 6 Wave 4 0 June 2013 ...

Page 6: ...n Codes 3 4 Using Authorization Codes ALL 3 4 Auto Dial 3 4 Programming Editing and Using an Auto Dial Button D 3 4 Call Appearance 3 5 Call History 3 6 Using Call History D 3 6 Call Park 3 7 Directed Park ALL 3 7 Self Park ALL 3 9 System Park ALL 3 11 Call Pickup 3 13 Extension Pickup ALL 3 13 Group Pickup ALL 3 14 Call Record 3 15 Recording a Call D A 3 15 Call Return 3 16 Returning a Call ALL 3...

Page 7: ...Using Do Not Disturb ALL 3 32 Flash 3 33 About Flash ALL 3 33 Forward Calls 3 34 Forwarding Calls ALL 3 34 Headset 3 38 Using a Headset ALL 3 38 Hold 3 40 Station With or Without a Call or Line Appearance 3 40 Placing a Call on Hold ALL 3 41 Hot Desk aka Mobile Extension 3 43 Using the Hot Desk Feature ALL 3 43 Intercom Button 3 44 Using the Intercom Button S D 3 44 Joining a Call 3 45 Using the C...

Page 8: ...D 3 56 Redial 3 57 Using Redial S D 3 57 Release 3 57 Using the Release Button D 3 57 Saved Number Redial 3 58 Using Saved Number Redial D 3 58 Shift Edge and Impact Phone Models Only 3 59 Using the Shift Feature D 3 59 Silent Monitor 3 59 Using Silent Monitor Supervisors Only D 3 59 Speed Dial 3 60 Using Speed Dial S 3 60 Using System Speed Dial D A 3 61 Supervising Calls Monitor Coach Join 3 62 ...

Page 9: ...sion only 4 6 Listening Options 4 6 Recording and Sending Messages 4 10 Recording a Message 4 10 Message Delivery Options Urgent or Private Messages 4 11 Managing Your Voicemail Account 4 12 Recording Your Voice Title Name 4 13 Recording and Managing Your Greetings 4 13 Setting Voicemail Notification 4 14 Setting Your Status Commands 4 15 Using Visual Voicemail digital phones only 4 16 Chapter 5 A...

Page 10: ...SIP Phone 53i 5 21 Feature Keys Functions 5 22 Aastra SIP Phone 55i 5 23 Feature Keys Functions 5 24 Aastra SIP Phone 57i 5 25 Feature Keys Functions 5 26 Using a SIP Phone 5 27 Hard Keys 5 27 Navigation Arrow Keys Scroll and Select 5 27 Line Appearance Buttons 5 28 Line Status Lights 5 28 Display Information 5 29 Phone Settings 5 30 Setting Options 5 30 Advanced Volume Controls for the Headset Mi...

Page 11: ...nhanced Phone 8 Button 6 21 Feature Keys Functions 6 22 infinite Executive and Enhanced Phones 12 button 6 23 Feature Keys Functions 6 24 infinite Executive and Enhanced Phones 24 Button 6 25 Feature Keys Functions 6 26 Triad Enhanced Phone 8 Button 6 27 Feature Keys Functions 6 28 Triad Executive and Enhanced Phones 12 Button 6 29 Feature Keys Functions 6 30 Triad Executive and Enhanced Phones 24...

Page 12: ...bout Wave Analog Phones Special Tones 7 1 Analog Phone Feature Codes 7 2 Appendix A CounterPath SIP Softphone About the Eyebeam SIP Softphone A 1 Recommended USB Headsets A 1 Installing and Configuring the eyeBeam SIP Softphone A 2 Before You Begin A 2 Installing and Configuring for Wave A 2 Using the Counterpath eyeBeam SIP Softphones with WaveA 10 Avoiding Hold and Transfer Timeouts and Disconne...

Page 13: ...2 to familiarize yourself with the basic operation of a Wave phone You can then refer to specific model information as needed Specific Phone Model Information and Features While general information for Wave phones can be found in Chapters 1 and 2 of this guide information regarding each type of phone and phone model are covered in chapters 5 through 7 If You are Using a SIP Phone For information o...

Page 14: ...stem Administrator is unavailable or you have questions that he she cannot answer you can contact Vertical Technical Support Trained technicians are available during regular business hours to provide you with information regarding the operation of your phone Additional Documentation There are two kinds of documentation available to you besides this user guide Contact your System Administrator for ...

Page 15: ...face which allows you a quick and easy way to handle and manage calls and messages Contact your System Administrator for more information about Vertical Viewpoint List of Features by Phone Type The following table shows the three types of phones covered in this chapter and lists the features available for each phone type Feature SIP Digital Analog Account Codes Authorization Codes Auto Dial Call B...

Page 16: ...ings manage Headset Hold Intercom Note While digital phone models Impact SCS 8012 and 8024 have an Intercom button that button is used as a primary line button not for specific Intercom functionality Join a Call Line Appearance Buttons Message Waiting Multiple Call Handling Mute Night Answer Outside Line Paging Specific Group Zone System All Password Feature SIP Digital Analog Wave 4 0 June 2013 ...

Page 17: ... Redial Release Shift Silent Monitor Supervisors Only Speed Dial Status Commands set Supervise Calls Coach Monitor Join Swap Button Toggle Switch Calls Transfer Blind Supervised to Voicemail User Programmable Buttons Voice title Voicecall Voicemail Call Notification Management Visual Feature SIP Digital Analog Wave 4 0 June 2013 ...

Page 18: ...List of Features by Phone Type 1 6 Introduction Wave Phone User Guide Wave 4 0 June 2013 ...

Page 19: ...IMPORTANT Because of configuration changes and choices made by your System Administrator some features that may be set up differently than how they are described in this guide Ask your Administrator if there have been any configuration changes or custom settings that could affect the operation of your phone Using a Wave Phone You can pick up a Wave phone and place a call in the same way that you p...

Page 20: ...ed in this guide have both Fixed buttons and Pre programmed sometimes also known as Feature buttons These buttons are used to access and perform various tasks and functions Some may be used in conjunction with other buttons Fixed buttons are those that are permanently labeled on the phone hardware Such buttons can include SPEAKER TRANS HOLD VOLUME and so forth Pre programmed buttons are those butt...

Page 21: ...ker will not be available until you unplug the headset Also see Using a Headset ALL on page 3 38 You can also just start dialing at this point or Press ON OFF Vodavi Phones 2 Follow the usual process for making calls beginning on page 2 9 To Answer a Call When a call is ringing 1 Follow the steps above for using the speaker 2 Follow the usual process for answering calls beginning on page 2 6 Note ...

Page 22: ...his point or Press ON OFF Vodavi Phones 2 Place the handset on hook to transition the call from the handset to the speaker mode To Switch from Speaker Mode to Handset While on a call using the speaker Pick up the handset to remove the call from speaker mode and continue the conversation Using a Headset See 3 38 for details about using a headset on your specific phone model SIP digital or analog Ad...

Page 23: ...sion your password Once you are logged on 2 Press 5 1 to forward your calls to that phone When you are finished placing calls at the other user s phone 3 Press 0 0 to log off Note If the phone is idle for too long for example more than an hour you may be logged off automatically DIGITAL AND SIP PHONES Log into voicemail and forward calls to this extension logs you in Using the Options When you pre...

Page 24: ...r a dial tone after pressing Hold On digital phones you do not need a dial tone to be able to dial a number If the phone you are using does not have a Hold button you can use Flash and instead See Chapters 5 though 7 for more information about the buttons and keys available on your particular phone model 2 Dial your call Note If you are using a remote phone with the Wave system you must press inst...

Page 25: ...all since the call is then treated exactly as if you weren t answering your phone at all OR Press 3 to send to voicemail and monitor Note This option is similar to pressing 2 except that it allows you to listen in on the caller as he she leaves a message This option is like sending a call to voicemail and then using Listen softkey on digital phone OR Press 4 to establish a conference with the curr...

Page 26: ... has a TAP button Press TAP to put the current call on hold and retrieve the call that has been on hold the longest Pressing HOLD when not connected on a call will display each held call and pressing TAP will retrieve whatever call is currently displayed or Press Flash then 4 If you have multiple calls on hold you will hear a menu from which you can select the call to which you want to connect End...

Page 27: ...must dial an access code to start dialing an external number Ask your Wave System Administrator what types of external calls you can place and what access codes you must use Enter access code phone number Example In the U S if you want to call the external phone number 555 1212 you must dial 9 the usual access code before you dial 555 1212 Dialing by Name You can dial another Wave user by name if ...

Page 28: ...yourself a voice message when calling in Contact your System Administrator to find out if this option is available on your company s Wave system Using Account Codes Depending on your office s configuration of Wave you may be prompted to enter an account code when you place an external call Even if you are not prompted for an account code by the system your office may require you to enter one Your ...

Page 29: ...useful if you are using your extension to send faxes or to connect to the Internet In both cases a call waiting tone disrupts the data flow To Disable Call Waiting for a Call Press 70 and dial the number You do not hear the call waiting tone during that call Incoming calls while you are on that call are sent directly to your voicemail After the call ends call waiting is enabled again Note You can ...

Page 30: ... It is not the number of the last call you placed locally EXAMPLE On Monday you call into your office from a remote location and place a call to 617 123 9876 For the rest of the week you work in your office and place many calls On Saturday you call into your office from a remote phone and use the 66 command The system dials 617 123 9876 because that was the last call you placed while remote To use...

Page 31: ...ll Record 3 15 Call Return 3 16 Call Waiting 3 16 Caller ID Blocking 3 19 Callers List 3 20 Camp on Callback 3 23 Centrex Features 3 24 Conference Calls 3 25 Dial by Name 3 28 Direct Station Select Busy Lamp Field DSS BLF 3 29 Directory List 3 30 Do Not Disturb 3 32 Flash 3 33 Forward Calls 3 34 Headset 3 38 Hold 3 40 Hot Desk aka Mobile Extension 3 43 Intercom Button 3 44 Joining a Call 3 45 Wave...

Page 32: ...t you are reading the information for your specific phone type Message Waiting 3 45 Mobile Extension 3 46 Multiple Call Handling 3 49 Mute 3 49 The MUTE LED will be cleared Night Answer 3 50 Page 3 51 Password Protection 3 54 Phone Relocation 3 55 Privacy 3 55 Redial 3 57 Release 3 57 Saved Number Redial 3 58 Shift Edge and Impact Phone Models Only 3 59 Silent Monitor 3 59 Speed Dial 3 60 Supervis...

Page 33: ... have been provided When you see The feature applies to the following phone type For more information see S SIP Phones Chapter 5 About Wave SIP Phones D Digital phones Chapter 6 About Wave Digital Phones A Analog phones Chapter 7 About Wave Analog Phones ALL All phones but not necessarily all models within a phone type Wave 4 0 June 2013 ...

Page 34: ... digits while a call is connected Note Not all phone types offer this feature The Auto Dial feature can only be programmed using Admin for the Vodavi Infinite Triad phones Programming Editing and Using an Auto Dial Button D DIGITAL PHONES Note Not all keys are programmable so you should first query the current programming To do so press MENU then the appropriate button See Using the Query Feature ...

Page 35: ...gs 9 Press SPEAKER to exit the menu To Edit an Auto Dial button Follow steps 1 and 2 from above 1 Press NEXT until EDIT appears then press the corresponding softkey 2 Press the AutoDial button you wish to edit 3 Make the changes to the AutoDial name 4 Use the keypad to change the name And Or Press Next to display the number screen 5 Change the number as needed see step 8 for programming the Auto D...

Page 36: ...ss to view the missed calls list or Next then In to view the incoming calls list While viewing a list you can scroll through the it by pressing Next or press Sel to select the call and see when the call was made Press DIAL to call the currently displayed number Note If all of your calls come in and out via line appearances you never use your primary line the Call History will initially be blank To...

Page 37: ...al tone 2 Press 65 3 Dial the extension DIGITAL PHONES To Direct Park a Call While on an active call 1 Press the pre programmed Directed Park button If your phone does not have a programmed Directed Park button press Flash then 66 to park a call 2 Enter an extension number as needed 3 Listen for two short beeps then hang up If the button is configured to display the status of the parked call the g...

Page 38: ...d Directed Park button press 65 then the extension at which the call was parked Note After you dial the target extension number either dial to signify the end of the number or wait several seconds for the dialing time out If the Direct Park button has been programmed with an extension it cannot be used to retrieve a call from a different extension You can use the 65 feature code to retrieve the ca...

Page 39: ...n for two beeps 4 Hang up To Retrieve a Parked Call From any phone 1 Listen for the dial tone 2 Press 65 3 Dial the extension DIGITAL PHONES To Park a Call at Your Primary Line With a party on the line 1 Press the pre programmed Self Park button If your phone does not have a programmed Self Park button press Flash then 64 to park a call 2 Listen for two short beeps and hang up If you leave a call ...

Page 40: ...hen You can also use the Direct Park button if programmed then dial your extension to retrieve a call parked on your Primary Line ANALOG PHONES To Self Park a Call With a party on the line 1 Press Flash then 64 2 Listen for two beeps 3 Hang up To Retrieve a Self Parked Call 1 Listen for the dial tone 2 Press 65 3 Dial your extension or Press to retrieve a call on your own extension Wave 4 0 June 2...

Page 41: ... two beeps 3 Hang up The display shows the parking slot number at which the call is parked Make a note of this number as you will need it to retrieve the call To Retrieve a Call Parked on System From 480i CT 9480i CT or Aastra 5 Series models Press the RETRIEVE softkey then enter slot number or From any other SIP phone model 1 Press System Park If your phone does not have a System Park button dial...

Page 42: ...arked for a long period of time your phone rings back and PARK is displayed Note While a call is parked from your phone and the System Park button s red LED is lit you can query the parking slot of the last call parked from your phone by pressing MENU then the System Park button To Retrieve a Call Parked on the System From any extension 1 Press the pre programmed System Park button If your phone d...

Page 43: ...s you to answer any ringing primary or secondary line in your call pickup group SIP PHONES To Answer a Specific Extension 1 Press the pre programmed Pickup button If your phone does not have a programmed Extn Pickup button dial 75 2 Dial the extension number of the ringing station Note An extension number may be programmed on the Extn Pickup button to provide directed pickup for a specific extensi...

Page 44: ...ne within your call pickup group SIP PHONES To Answer a Call in Your Pickup Group Press the pre programmed Group Pickup button If your phone does not have a programmed Group Pickup button dial 74 DIGITAL PHONES To Answer a Call in Your Pickup Group 1 Press the pre programmed Group Pickup button If your phone does not have a programmed Group Pickup button dial 74 2 Speak to caller ANALOG PHONES To ...

Page 45: ...ut call recording guidelines Recording a Call D A DIGITAL PHONES To Use Call Record 1 Notify the person or people with whom you are speaking that you are about to record the call see Warning above 2 Press Call Record To End the Recording Session 3 Press Call Record again Note Using another phone feature will end a call recording session You access the recording in the same way you access Voicemail...

Page 46: ... your primary extension you may hear a call waiting beep and see the Call Waiting LED flash indicating an incoming call on Call Waiting Note Call Waiting will not be active during a transfer or conference if both the primary line and an appearance for another line are connected or if the primary line is ringing IMPORTANT If one or more Call Appearance buttons are configured on your digital or SIP ...

Page 47: ...he L2 LED lights solid Hint Remember on models 480i CT 9480i CT and Aastra Series 5 you can also press Ignore to send the incoming call directly to voicemail To reconnect to the initial call Press your primary line button The call that was waiting is placed on temporary hold The Call Waiting LED flickers and the corresponding primary line LED lights You can toggle back and forth between the initia...

Page 48: ...ll waiting call for pickup on another extension See Call Pickup on page 3 13 for information about parking calls To disable Call Waiting Press 70 and dial the phone number Call Waiting is disabled for the duration of the call Call Waiting is re enabled when the call is terminated DIGITAL PHONES To Accept a Call Waiting Call Press the pre programmed Call Waiting button The initial call is placed on...

Page 49: ...to the incoming call To Reconnect to the Original Call Press Flash then 3 then follow the prompts To Toggle Back and Forth Between the Two Calls Press Flash then 4 then follow the prompts or Press Flash then 73 to toggle between the two calls To Disable Call Waiting Press 70 then dial the extension or external phone number Caller ID Blocking Keeps your caller ID information private when making a p...

Page 50: ...utgoing call matches a number that you have programmed with a name in a programmable button or the Directory the Callers List will display the name and number The display shows you how many callers have been added to the list since you last checked it Note Contact your System Administrator for information about the maximum number of calls allowed to be stored in your Callers List IMPORTANT For the...

Page 51: ...For 480i CT 9480i CT and all Aastra Series 5 models press Goodbye or the DROP softkey to end cancel the call ICON DESCRIPTION You have received a new voice message You have a call on hold While browsing the Callers list indicates an unanswered call You are on an outgoing call While browsing the Callers list indicates an answered call You are on an incoming call While browsing the Callers list indi...

Page 52: ...to see the oldest call on your list 3 Press any button on the dial pad to begin editing Hint To erase one digit to the left of the cursor press the left select button To add a one second pause during number editing press Hold Deleting from the Callers List There are two ways to delete calls from the Callers List one call at a time or all calls To Delete Items One by One 1 Press Callers List For Mo...

Page 53: ...emain enabled if you make or answer another call When the Camp on target extension becomes available you hear a callback of three short rings the primary line LED flashes and CAMP ON appears on the display 4 Lift the handset or press your primary line button The target extension will ring when you answer the callback If you do not answer the callback within the number of rings three quick rings ea...

Page 54: ... Pressing the Centrex Flash feature button signals the Centrex system that you intend to use a special feature For example pressing the Centrex Flash feature button while on a call followed by another Centrex number transfers the call to that number For details on how to use Centrex see the documentation made available by your Centrex provider Contact your System Administrator for more information...

Page 55: ... the other party on hold On some models there is a CONF softkey Note For the 55i and 57i SIP phones although the Conf softkey is displayed when the phone goes off hook Conference is not supported when the phone is in the dialing state 2 Listen for the dial tone then dial the number of the next party 3 When that party answers press Conference again to connect the calls If a party is not available p...

Page 56: ...d a fourth party 3 Press Flash and Dial 71 to connect the fourth party to the conference To Disconnect from a Conference Call Hang up the handset or press End Call For 480i CT 9480i CT and all Aastra Series 5 models press Goodbye or use the DROP softkey DIGITAL PHONES Since all Wave Digital phones have a hard coded TRNS CONF or TRANS button a programmed Conference feature button is not required Ho...

Page 57: ...S CONF or TRANS again to place the conference call on hold and add a fourth party Repeat steps 2 through 4 to add additional parties 5 Complete the conference by pressing TRNS CONF or TRANS ANALOG PHONES To Set Up a Conference With a party on the line 1 Press Flash then 2 Dial the phone or extension number of a conference member After the conference member answers 3 Press Flash and then press 71 o...

Page 58: ...en digits The Dial by Name External list will include the following numbers Primary Line Appearance Call List if the calling party number is seven digits or more Autodial feature keys if the stored number is seven digits or more System Speed Dial numbers if the stored number is seven digits or more DIGITAL PHONES To Use Dial by Name From an idle phone 1 Press the MENU softkey on the display 2 Pres...

Page 59: ...ill be attempted when the button is pressed If not a supervised transfer will be attempted instead A solid red LED next to a DSS BLF button indicates that the line is in use A flickering red LED indicates the extension is ringing A blinking LED indicates that the extension has a call on hold Using the DSS BLF Feature D DIGITAL PHONES Calling an Extension Press the DSS BLF button to call the progra...

Page 60: ...nto the Directory by adding them manually or by saving the number and name from other lists stored on your phone Each entry can contain a maximum of 16 letters and numbers Note If your phone does not have an Intercom button you will need to enter the appropriate access code when adding an external number to be saved IMPORTANT For the Aastra 5 Series a Callers List button must be pre programmed in ...

Page 61: ... name Saving from Hard keys to the Directory To Save an Entry from Your or Callers or Redial List 1 Press the associated button for the list you want to view Callers List or Redial For Models 480i CT and 9480i CT press Services 2 Scroll through the list selected in step 1 to find the name and number that you wish to save to your directory 3 Press Save then Directory to store the number in the Dire...

Page 62: ...for example Voicemail with one exception if you are a member of a Ring All hunt group and you enable Do Not Disturb for a call to the hunt group the call will continue to ring the other phones in the hunt group Note If your phone shares a line with other phones only your phone is affected by switching DND on or off Using Do Not Disturb ALL ALL PHONES Hint You can use the following alternative meth...

Page 63: ... button dial 42 The Do Not Disturb LED goes out To Enable or Disable Do Not Disturb Using the Display 1 Press MENU then press NEXT three times 2 Select DND 3 Select On Off 4 Press Done or SPEAKER end Flash About Flash ALL The Flash button is utilized in many of the features of this phone such as when making calls transferring calls or placing calls on hold It is often used in conjunction with feat...

Page 64: ...ly depending on whether or not your Forward button is programmed with a target phone number Call Forward softkey the CallFwd softkey on the 5000i series phones has been enabled and can be used to forward all calls Note the following restrictions Call forwarding via the CallFwd softkey is not synchronized with Wave If you turn call forwarding on or off via the CallFwd softkey the call forwarding st...

Page 65: ...y to calls received on your primary line You can activate only one User Forward button on your phone at any given time The Forward feature may behave differently depending on whether your User Forward button is programmed with a target phone number See your System Administrator if you have any questions If your User Forward button is not programmed with a target phone number the button s red LED f...

Page 66: ...calls to an external number because the incorrect password is not cleared first Workaround Hang up and retry the forwarding process again making sure to enter your password correctly To Cancel Call Forwarding Internal External Press the pre programmed User Forward button If your phone does not have a programmed User Forward button dial 44 to cancel call forwarding If the User Forward button s red ...

Page 67: ...it typically 9 6 Press Save to store the setting 7 Press SPEAKER to exit the menu To Use the Programmed User Forward Button 1 Press the pre programmed User Forward button If you are prompted for a password 2 Enter your Voicemail password then press You will hear two beeps the User Forward button red LED will flash indicating that Forward is enabled and FWD is displayed ANALOG PHONES You can have y...

Page 68: ...ave you do not hear ring back or it is distorted incoming call ring is distorted dial tone is distorted and so forth contact your System Administrator to verify that you are using a compatible device SIP PHONES 1 Ensure that you have selected a headset audio mode by accessing the Options list under OPTION 7 HEADSET SETTINGS 2 Plug the headset into the jack 3 Press on models 9133i and all Aastra Se...

Page 69: ...perations that may be required Consult your Bluetooth user documentation for details regarding installation of the module as well as any other programming settings required for optimum operation of the Bluetooth device Some Bluetooth headsets will shut off when placed in their charging cradle If you are using an Edge 700 and this occurs turn the Bluetooth headset on then toggle the headset button ...

Page 70: ...thout Call Appearance OR Line Appearance 1 Place call on hold primary line 2 On hook handset 3 Off hook handset 4 Call is reconnected automatically Station with Call Appearance 1 Place call on hold primary line 2 On hook handset 3 Off hook handset 4 Call Appearance line is selected call is not reconnected automatically Station with Line Appearance 1 Place call on hold primary line 2 On hook handse...

Page 71: ...ately recall To Reconnect to a Call On Hold Press the button corresponding to the line at which the call was placed on hold Using the Reconnect Softkey Models 480i CT and 9480i CT only Use the RECONNECT softkey to reconnect to a call that is on hold or parked DIGITAL PHONES To Place a Call on Hold Press HOLD When a call is on hold the red LED flashes next to the corresponding line or call appearan...

Page 72: ...old while you use other phone features To Place a Call on Hold With a party on the line 1 Press FLASH then then 64 or Press FLASH then 7 2 Listen for two beeps 3 Hang up Reconnect to a Call on Hold 1 Listen for the dial tone 2 Press 65 then Hint If you are on a call you may use the Toggle method to switch between the two active calls To End a Call Without Losing Your Call s on Hold You can use the...

Page 73: ...rtaining to a particular worker and physical facilities are employed as and when needed Using a Phone Other than Your Own If you use another user s phone to place calls you are subject to that user s dialing restrictions outgoing Caller ID information and other settings and your calls are logged as being from that user To make sure that your calls are placed and logged as yourself do the following...

Page 74: ...phone system Note To see other call procedures refer to Making Calls on page 2 9 SIP PHONES 480I CT 9480I CT ONLY To Make an Intercom Call 1 Press Intercom 2 Dial the extension To end the call 3 Press Intercom Goodbye or the DROP softkey or hang up DIGITAL PHONES 8012 8024 ONLY To Make an Intercom Call 1 Press Intercom 2 Dial the extension To end the call 3 Press Intercom or hang up Wave 4 0 June ...

Page 75: ...h a flashing green LED Note The Edge 700 8 btn phone uses red LED lights only on pre programmed buttons Message Waiting If you have a Message Waiting button the corresponding LED flashes when there are new Voicemail messages Note On SIP and Analog phones when there are new Voicemail messages you will hear a stutter tone when you select your primary line button RETRIEVING VOICEMAIL MESSAGES S D See...

Page 76: ... Remote Phone without ViewPoint ALL Placing calls from a remote phone Placing an outbound call from your remote phone after logging into Wave requires permission Ask your Wave system administrator if this feature has been enabled for you To place a call from a remote phone without using ViewPoint 1 Call into Wave from your remote phone 2 When the system prompts you to enter an extension enter your...

Page 77: ...eakers Call as Queue 14 queue extension Contact Center agents Sets outbound caller ID to the specified queue s name and extension for all subsequent calls Press 14 to revert to calling as yourself Set Personal Status to Available 50 All calls ring through to you according to your current call forwarding routing list and othersettings Set Personal Status to Available Queue Only 51 Contact Center ag...

Page 78: ...eeps your caller ID information private for the next call Conference 71 Adds the party to a conference Night Answer Enable 85 Redirects all inbound calls to the Wave system to a predefined destination Night Answer Disable 86 Turns off night answer mode Log Incident Logs a time stamp in the Wave system trace logs that may be useful when troubleshooting a problem Softhold Accept Call Waiting Places ...

Page 79: ...immediately forward or will return a busy signal if the call cannot be forwarded If one or more Call Appearance buttons are configured on your digital or SIP phone it is recommended that Call Waiting be disabled This is because it is preferable to use Call Appearance buttons to answer additional calls to your phone rather than a Call Waiting button because a Call Appearance button shows the call s...

Page 80: ... any on or off premise phone number as the destination Setting Night Answer ALL SIP ANALOG PHONES To Turn on the Night Answer Service Press 85 To Turn off the Night Answer Service Press 86 DIGITAL PHONES To Turn off the Night Answer Service Press the pre programmed Night Answer button If your phone does not have a programmed Night Answer button dial 85 When the Night Answer Service is active the N...

Page 81: ...tes a page to a zone they are part of that user will not hear the page A SIP phone user can initiate a call while receiving a page announcement The page announcement will cease to that phone when the user places a call Paging the Entire System ALL Hint Telephones receiving a page on the phone speaker can press SPEAKER to disconnect the phone from the paging service SIP PHONES To Page All Phones wi...

Page 82: ...h Speakers 1 Press the pre programmed System Page button If your phone does not have a programmed System Page button dial 11 2 Make the announcement 3 Hang up when you are finished making your announcement You will remain connected to the public address system until you hang up Wave 4 0 June 2013 ...

Page 83: ...up or press End Call when finished making your announcement For 480i CT 9480i CT and all Aastra Series 5 models press Goodbye or use the DROP softkey to cancel end the page Page a Specific Group Zone D A DIGITAL PHONES To Page a Specific Group Zone 1 Press the pre programmed Zone Page button If your phone does not have a programmed Zone Page button dial 12 and the zone number 2 Make the announceme...

Page 84: ...il display Contact your Wave System Administrator for information about password protection settings Using Password Protection D DIGITAL PHONES To Activate Deactivate Password Protection From an idle phone 1 Press the MENU softkey on the display 2 Press NEXT until PPROT appears then press the corresponding button 3 Enter the appropriate password then press or Done 4 Select On to require a password...

Page 85: ...hone Relocation vs Auto Recognition All digital phones support the phone relocation feature described above The following digital phones also support auto recognition Edge 100 12 and 24 button Impact SCS 80xx 12 and 24 button Impact SCS 83xx 12 and 24 button With auto recognition when one of these previously working digital phones is plugged in at a new location you are asked if you want to retain...

Page 86: ...Press the pre programmed Privacy button If your phone doesn t have a programmed Privacy button press Flash then 21 If a call is in privacy all parties in the call will have the LED on any configured Privacy button illuminated red To Turn off Privacy Press the illuminated Privacy button If your phone doesn t have a Privacy button press Flash then 21 Wave 4 0 June 2013 ...

Page 87: ...ess End Call to clear the display For 480i CT and 9480i CT models press Goodbye or use the DROP softkey DIGITAL PHONE To Redial a Number Press Redial or Hint To display the last number dialed from an idle phone press MENU then REDIAL or Press SPEAKER to return the phone to idle Note You can also use Saved Number Redial to save a number you have just dialed or to which you are connected see Saved N...

Page 88: ...he number before saving so that it can then be dialed Redialing a Saved Number To Redial a Saved Number From an idle phone Press Save Repeat The most recently stored number will be dialed Storing the Saved Number as an Auto Dial The Save Repeat button is intended to be a quick method to temporarily store a number Only the number is stored you are not prompted to enter a name and the value stored i...

Page 89: ...Silent Monitor button and that the extension to be monitored has Silent Monitoring enabled WARNING Most states have laws requiring businesses to inform both their employees and their customers that calls may be monitored This feature requires a license button which will be issued at no charge upon request to your Vertical Communications reseller Using Silent Monitor Supervisors Only D DIGITAL PHON...

Page 90: ...number to a button using one of these list keys overwrites the previous entry To Save an Entry from Your Directory Lists 1 Press Directory 2 Scroll through the selected list to find the name and number that you wish to save to your speed dial 3 Press the programmable button to which you want to assign the speed dial number If the name is displayed with the number both are saved to the speed dial 4...

Page 91: ...ll begin at the last index viewed DIGITAL PHONES To Use System Speed Dial with a Pre programmed Number Press System Dial The programmed number will be dialed To Use System Speed Dial with a Index Numbers 1 Press pre programmed System Dial Depending upon the program of the phones in your system a prompt for an index number to be entered will be displayed If your phone doesn t have a programmed Syst...

Page 92: ...ing that requires immediate attention Join Participate in a phone call with two or more parties where all participants can hear you and you can hear them This is similar to conference calling but you don t have to be included by the conference initiator This is the same feature as Joining a Call Break In Feature for digital phones see page 3 45 Note You can switch modes or users any time during th...

Page 93: ...n 3 Dial the extension of the user whose call you want to supervise then press 4 Press 1 to confirm the extension or press to enter a different extension Hint You can enter the complete digit string rapidly without waiting for the prompts For example 58 102 1 to coach extension 102 To Change the Supervising Mode Once connected to the call you can change the supervising mode for example from monito...

Page 94: ...Enter the destination extension number 4 Press Transfer again or hang up The party is transferred to the destination extension Hint For 480i CT 9480i CT 9133i 9143i and all Aastra Series 5 models you can also use the L2 button to make this transfer See the Hint under Supervised Transfer for details Note For the 55i and 57i SIP phones although the Xfer softkey is displayed when the phone goes off h...

Page 95: ...for the dial tone then enter the destination extension number When the destination party answers 3 Announce the call 4 Press Transfer or hang up to complete the transfer Note For the 55i and 57i SIP phones although the Xfer softkey is displayed when the phone goes off hook transfer is not supported when the phone is in the dialing state To Cancel the Transfer Press End Call to reconnect to the cal...

Page 96: ...g up to complete the transfer To Cancel the Transfer Press TAP to reconnect to the caller on hold ANALOG PHONES To Make a Supervised Transfer While on a call 1 Press Flash then press 1 2 Listen for the prompt to assist you with making the transfer 3 Dial the destination extension When the destination party answers 4 Announce the call 5 Hang up to complete the transfer If voicemail answers Hang up ...

Page 97: ...il feature button While on a call 1 Press the pre programmed Transfer to Voice Mail feature button to place the active call on hold 2 Enter the destination extension number OR Press a DSS BLF button that has been configured for a specific extension The caller is transferred you may hang up Via the standard Transfer feature button Use this option if a Transfer to Voice Mail feature button has not b...

Page 98: ...ansferrred you may hang up User Programmable Buttons On the Phone or Console The following features can be set on the user programmable buttons In addition to choosing which feature is associated with an assigned button you can also specify select values for the keys Note Some phones may have a programmed button usually named Program available for performing these programming tasks Contact your Wa...

Page 99: ...esired feature is displayed then press the corresponding button 5 Press the button you wish to program If additional options are available such as an extension for User Forward or Blind Transfer for DSS BLF you will be prompted at this point to enter the information 6 Press SPEAKER to clear the display To Clear a Feature Button Follow the above steps and program the button as Unassigned Note Vodav...

Page 100: ...paging purposes When entering an extension number is not required the page is placed directly Using the Voicecall Feature S D SIP AND DIGITAL PHONES To Use Voicecall 1 Press the pre programmed Voicecall button If your phone does not have a programmed Voicecall button dial 82 Listen for the dial tone 2 Dial an extension The other party hears a tone on the phone speaker 3 Begin speaking Note Program...

Page 101: ...em or from an external remote phone IMPORTANT The very first time you log into voicemail you will need to use the system default password usually 0000 Your System Administrator should provide you with the appropriate default entry Once you log in to your account you will be prompted to change your password See Setting or Changing Your Password on page 4 4 Accessing Voicemail 4 1 Setting or Changin...

Page 102: ... such as listening to messages changing your password and so forth described later in this section Logging in from any Vertical Wave Phone other than your own If you are not at your desk you can access your voicemail from any other Wave phone in the system To Access Voicemail from another Phone in the Wave System 1 Press MESSAGE or VMAIL softkey If your phone does not have a MESSAGE button or VMAI...

Page 103: ... your extension or If an Automated Attendant answers Enter your extension Note If the main number is answered by an Auto Attendant instead of entering your extension you may need to press to access voicemail then enter your extension then press If this is the case skip to step 4 to listen to access your voicemail Contact your System Administrator for more information about accessing your voicemail...

Page 104: ...dministrator should provide you with the appropriate default entry Once you log in to your account you will be prompted to change your password See Setting or Changing Your Password on page 4 4 To Change Your Password 1 Log into your account see previous pages Note If you are setting up a new password contact your phone System Administrator At the prompt 2 Press 6 to access the Account Preferences...

Page 105: ...ng to New Messages New messages are those that have not yet been saved or deleted After logging into your account 1 Press 1 to listen to the first new message 2 Press one of the designated option numbers to access other listening options see Listening Options on page 4 6 or Press 2 to go to the next message Listening to Saved Messages If you have saved messages from this or a previous voicemail se...

Page 106: ...in the current voicemail session 1 Press 5 to listen to the first deleted message 2 Press one of the designated option numbers to access other listening options see Listening Options on page 4 6 or 3 Press 2 to go to the next deleted message Listening Options Use the options below when listening to new saved or recently deleted messages Saving a Message During a message or as soon as it has finish...

Page 107: ...vious Message While the current message is still playing Press 5 to listen to the previous message Rewinding the Current Message While the current message is still playing Press 7 to rewind the current message by 4 seconds each time you press 7 Fast Forwarding through a Message skip ahead in a message While the message header message received preamble is playing Press skip to the message header an...

Page 108: ...o all recipients if the original message was sent to multiple recipients At the tone 4 Record your reply then press to complete the recording 5 Set deliver options see page 4 10 or re record your message as needed 6 Press 1 to send your reply Forwarding a Message to Another User in the System You can send a copy of the current message to the voicemail of one or more users in your Wave system In ad...

Page 109: ...ntered multiple extensions press to delete the most recently added extension Press to delete each extension Once all extensions have been deleted press to delete the message itself Calling Back a Sender Instead of using the reply method to leave a message in the sender s mailbox you can use the Callback feature to directly call the extension or outside phone number of the sender During a message o...

Page 110: ... record and send messages directly to someone s mailbox Recording a Message 1 Log into your account see page 4 1 At the prompt 2 Press 3 At the tone 3 Record your message To accept the recording 4 Press 1 Once you have accepted the recording you are ready to send it Go to Sending a Message on page 4 11 or To listen to the message you just recorded Press 2 to review the recording Then use the Recor...

Page 111: ...ho have voicemail capabilities press 8888 To send the message to a Voice Mail Distribution Group 2 Press 8 and then enter the Voice Mail Distribution Group Number A Voice Mail Distribution Group is a pre configured group of extensions Sending a message to the group automatically sends it to all members of the group Ask your System Administrator if any groups have been set up 3 Press to send the me...

Page 112: ...al your extension Example The Automated Attendant might state You will be connected to then your Voice Title recording will be played John Smith Recording and Managing Greetings These are the messages that callers hear when they reach your voicemail You can record and store multiple greetings for use in different situations Example When a caller reaches your voicemail your greeting might state You...

Page 113: ... title setting And Or Press to return to the previous menu or hang up to end the session Recording and Managing Your Greetings You can record greetings to activate when you don t want to use your basic greeting such as when you are out of the office travelling or in a meeting If you do not record and activate a primary greeting the system will play a default greeting which has been predefined by y...

Page 114: ...ernal extension or external with access code phone number for voicemail notification When you receive a voicemail the system will use this number to let you know that you have a message waiting 1 Log into your account At the prompt 2 Press 6 to access Account Preferences 3 Press 4 to access the Notifications menu 4 Set the appropriate notification option using the steps below To Keep the Current N...

Page 115: ...ommands This feature is only available on systems using special call rules and works in a variety of ways depending upon how those rules are set up Contact your System Administrator for details as to how the status commands affect your phone and calls Once you are familiar with how Status Commands will behave you can set your status commands on your phone by following the procedure below 1 Log int...

Page 116: ...these options without having to wait to hear the prompt Using Visual Voicemail and Setting Options To Use Visual Voicemail While the phone is connected to voicemail 1 Read the prompts on the display 2 Press the corresponding softkey of the feature you want to access To Increase the Number of Visual Options Offered When using Visual Voicemail there are basic options you have available REPLAY and SA...

Page 117: ...tmost softkey to initiate a call to Voicemail to retrieve the messages To Deactivate Activate Voicemail Message Number Display From an idle phone 1 Press the MENU softkey on the display 2 Press NEXT until VDISP appears then press the corresponding button Note If a password is requested at this point enter the phone s password Contact your Wave System Administrator for information about passwords 3...

Page 118: ...Using Visual Voicemail digital phones only 4 18 Using Voicemail Wave Phone User Guide Wave 4 0 June 2013 ...

Page 119: ...e Vertical Wave system Vertical SIP Phones 9133i and 9143i 5 2 Vertical SIP Phone 9112i 5 4 Vertical SIP Phones 480i CT and 9480i CT 5 6 Edge SIP Phone 5000i 8 button 5 11 Edge SIP Phone 5000i 24 button 5 15 Edge SIP Phone 5000i Large LCD 5 18 Aastra SIP Phone 53i 5 21 Aastra SIP Phone 55i 5 23 Aastra SIP Phone 57i 5 25 Using a SIP Phone 5 27 Phone Settings 5 30 SIP Phone Feature Codes 5 32 Wave 4...

Page 120: ... 1 Speaker located under the handset 5 Display 2 Handset 23 Headset Auxiliary Jack located behind front panel 4 Scroll Select 7 Callers LIst 8 Conf 6 End Call 9 Options 10 Directory 11 Save 12 Delete 13 Flash 14 Mute 16 Six Pre programmed PGM Buttons 18 Speaker Headset 17 Xfer 19 Four Line Appearance Buttons 20 Redial 22 Volume Down 21 Volume Up 3 Hold Wave 4 0 June 2013 ...

Page 121: ...s made for the Options Directory and Callers List functions 12 Delete Button Erase information stored in the Directory or Callers List 13 Flash Button Access various functions and work with feature codes 14 Mute Button Prevent the distant party from hearing any conversation at your end 15 Microphone Button Speak to a caller when using the speaker instead of holding the handset 16 Pre programmed PG...

Page 122: ...l 1 Speaker located under the handset 5 Display 2 Handset 23 Headset Auxiliary Jack located behind front panel 4 Scroll Select 7 Callers LIst 8 Conf 6 End Call 9 Options 10 Directory 11 Save 12 Delete 14 Flash 16 Mute 15 One Pre programmed PGM Button 19 Speaker Headset 18 Xfer 20 Redial 22 Volume Down 21 Volume Up 3 Hold 13 Swap Wave 4 0 June 2013 ...

Page 123: ...page 5 30 10 Directory Button Access and dial names and numbers for speed dialing 11 Save Button Store settings made for the Options Directory and Callers List functions 12 Delete Button Erase information stored in the Directory or Callers List 13 Swap Button Toggle between an active call and a call waiting on the same line 14 Flash Button Access various functions and work with feature codes 15 Pr...

Page 124: ...r the front panel 1 Speaker located under the handset 2 Cordless Handset with integral display 20 Headset Auxiliary Jack located behind front panel 4 Redial 17 Mute 18 Speaker Headset 15 Xfer 11 Services 19 Volume Down 16 Volume Up 5 Goodbye 7 Display 14 Conf 13 Four Line Appearance Buttons 10 Icom 6 Options 8 Six Softkeys 9 Scroll Select 3 Hold Wave 4 0 June 2013 ...

Page 125: ...hrough menu options and select items shown on the display See page 5 27 10 Icom Button Make calls from your phone to another extension within your phone system 11 Services Button Access the Callers and Directory lists 12 Microphone Speak to a caller when using the speaker instead of holding the handset 13 Line Appearance Buttons 4 Make and receive external calls without entering an external access...

Page 126: ...the base station s display for calls placed or answered via the base station Placing a new call via ViewPoint While on an active call on the handset Placing a new call via ViewPoint puts the current handset call on hold and the new call is placed via the handset If you drop the second call and then go offhook on the handset the held call is automatically reconnected on the handset If you drop the ...

Page 127: ...ess Options to access the options list 3 Scroll down the list of options 4 Select HANDSET PAIRING 5 Select PAIR Note If the maximum number of handsets 4 are already paired to the base station you will not be able to select the PAIR option If the handset has already been paired successfully the softkey will be labelled as REMOVE instead of PAIR On the 480i CT and 9480i CT cordless handset 6 Press 7...

Page 128: ...lect REMOVE Note If the handset has not been previously paired to the base station you will not be able to select the REMOVE option 6 Select DONE Attempting to remove will appear on the handset display during the process When removal is successfully completed Removal successful will appear on the base display If unsuccessful Pairing failed will appear If pairing is unsuccessful repeat the steps ab...

Page 129: ...hone User Guide Edge SIP Phone 5000i 8 button 13 Headset 12 Do Not Disturb 14 Volume 15 Volume 3 Speaker 2 Handset 4 Display 5 Soft Keys 6 7 Microphone 8 Menu Transfer 9 Hold 10 Mute 11 Speaker 6 Pre programmed Buttons 8 1 Headset auxiliary Jack Wave 4 0 June 2013 ...

Page 130: ...keys is the Flash button which is used to access various functions and work with feature codes 6 Pre programmed Buttons 8 Perform special phone functions pre programmed by the System Administrator 7 Microphone Button Speak to a caller when using the speaker instead of holding the handset 8 Menu Transfer Button Scroll through menu options and select items shown on the display Place a call on hold w...

Page 131: ...a first or last name starting with the search string are displayed To view the entire Phonebook 1 Press OK to enter a blank search string All of the Groups that you as the logged in user are configured to see are displayed To navigate through the list 1 Use the Previous and Next buttons to move through the list Pressing Previous when you are at the beginning of a list takes you to the bottom To vi...

Page 132: ...Edge SIP Phone 5000i 8 button 5 14 About Wave SIP Phones Wave Phone User Guide To place a call 1 Select a number and press Dial to place a call Wave 4 0 June 2013 ...

Page 133: ...e SIP Phone 5000i 24 button 11 Hold 10 Transfer 12 Mute 13 Speaker 16 Headset 15 Do Not Disturb 17 Volume 18 Volume 9 Pre programmed Buttons 24 2 Handset 5 Display 14 Microphone 3 Speaker 1 Headset auxiliary Jack 4 Soft Keys 6 6 Menu 8 Message 7 Navigation Controls Wave 4 0 June 2013 ...

Page 134: ...heck voice messages 9 Pre programmed Buttons 24 Perform special phone functions pre programmed by the System Administrator 10 Transfer Button Place a call on hold while you dial the destination extension number 11 Hold Button Place a call on hold and keep the party connected while you hang up the handset or use other phone features 12 Mute Button Prevent the distant party from hearing any conversa...

Page 135: ... section above in the Edge SIP Phone 5000i 8 button description for more information on using a searchable directory of public ViewPoint Groups or private contacts that is accessible directly from a button on your Edge SIP Phone 5000i 24 button Ask your Wave administrator if this feature is available Wave 4 0 June 2013 ...

Page 136: ...ne 5000i Large LCD 12 Hold 11 Transfer 13 Mute 14 Speaker 7 Menu 9 Message 8 Navigation Controls 4 Pre programmed Buttons 10 2 Handset 5 Large Screen Display 10 Microphone 1 Headset auxiliary Jack 6 Softkeys 6 3 Speaker 14 T f 16 Headset 15 Do Not Disturb 17 Volume 18 Volume Wave 4 0 June 2013 ...

Page 137: ...trols Scroll through display lists and to select options 9 Message Button Access voice mailbox to check voice messages 10 Microphone Speak to a caller when using the speaker instead of holding the handset 11 Transfer Button Place a call on hold while you dial the destination extension number 12 Hold Button Place a call on hold and keep the party connected while you hang up the handset or use other...

Page 138: ...ook section in the Edge SIP Phone 5000i 8 button description for more information on using a searchable directory of public ViewPoint Groups or private contacts that is accessible directly from a button on your Edge SIP Phone 5000i Large LCD Ask your Wave administrator if this feature is available Wave 4 0 June 2013 ...

Page 139: ...e programmed Button Display 2 Handset 23 Headset Auxiliary Jack located behind front panel 12 Scroll Select 15 Mute 14 Speaker Headset 22 Volume Down 21 Volume Up 3 Save 4 Delete 5 Flash 6 Trans 7 Conf 8 One Pre programmed PGM Button 11 Call and Station Status Display 13 Three Line Appearance Buttons 17 Goodbye 18 Options 19 Hold 20 Redial 10 Message Waiting Light Wave 4 0 June 2013 ...

Page 140: ...mation about what is happening on your phone when making and receiving calls as well as during a call and when idle 12 Scroll and Select Buttons Scroll through menu options and select items shown on the Call and Station Status display see page 5 27 13 Line Appearance Buttons 3 Make and receive external calls without entering an external access code one or more line appearances may be assigned to y...

Page 141: ...ndset 4 Pre programmed Button Display 2 Handset 20 Headset Auxiliary Jack located behind front panel 13 Scroll Select 11 Mute 10 Speaker Headset 19 Volume Down 18 Volume Up 3 Flash 7 Call and Station Status Display 9 Four Line Appearance Buttons 14 Goodbye 15 Options 16 Hold 17 Redial 5 Message Waiting Light 6 Five Programmable PGM Buttons 8 Six Softkeys Wave 4 0 June 2013 ...

Page 142: ...o features such as Call Return 9 Line Appearance Buttons Four Make and receive external calls without entering an external access code one or more line appearances may be assigned to your phone 10 Speaker Headset Button Toggle between Speaker and Headset modes to hear a caller instead of holding the handset 11 Mute Button Prevent the distant party from hearing any conversation at your end 12 Micro...

Page 143: ...grammed Button Display Area 2 Handset 22 Headset Auxiliary Jack located behind front panel 13 Scroll Select 11 Mute 10 Speaker Headset 19 Volume Down 18 Volume Up 3 Flash 8 Call and Station Status Display Area 9 Four Line Appearance Buttons 14 Goodbye 15 Options 16 Hold 17 Redial 5 Message Waiting Light 6 Four Pre programmed PGM Buttons 7 Four Softkeys 20 Conf 21 Xfer Wave 4 0 June 2013 ...

Page 144: ...e and receive external calls without entering an external access code one or more line appearances may be assigned to your phone 10 Speaker Headset Button Toggle between Speaker and Headset modes to hear a caller instead of holding the handset 11 Mute Button Prevent the distant party from hearing any conversation at your end 12 Microphone Speak to a caller when using the speaker instead of holding...

Page 145: ...atures See the Introduction section of this guide for a picture and details of your phone Navigation Arrow Keys Scroll and Select The navigation keys are located below the display and are used to scroll through display lists and to select options Vertical 9133i 9143i 9112i 480i CT and 9480i CT SIP Phones Edge 5000i 24 Button and LLCD SIP Phones Aastra 53i 55i and 57i SIP Phones Scroll DOWN SELECT ...

Page 146: ...3i An LED next to the line appearance button indicates the status of that line Models 480i CT 9480i CT and Aastra 53i 55i An icon in the display next to a line appearance softkey indicates the status of that line Model 9112i The status light for the single line is located at the top right corner of the phone If the line status light is The line status is Off Idle no call activity Flashing quickly ...

Page 147: ...ller ID The display shows Private or inbound trunk group information instead A call timer indicates the length of time your call has been connected In certain circumstances you may see other information in the display Vertical splash screen Appears when you first plug in your phone and each time you restart it Updating Config or New Firmware Appears whenever your phone is being automatically updat...

Page 148: ...n 7 There are three options for the headset microphone volume Note By default the volume for the headset microphone is set to medium To Change the Volume 1 Press Options to access the options list 2 Scroll down the list of options 3 Select Headset Settings Note You can also press 7 to directly access the Headset settings then press the corresponding select button to select Headset Settings that ap...

Page 149: ...LL PARK Directed Park Park call on another line Flash 66 extension Retrieval Retrieve direct parked call 65 extension Self Park Park call on your primary line Flash 64 Retrieval Retrieve self parked call 65 extension or System Park Park call in one of 10 parking slots on another line for retrieval from another phone Flash 62 Retrieval Retrieve system parked call from another extension 63 slot numb...

Page 150: ...ise Call commands are available only if you have permission to use that command and the user is configured to allow supervision with that command Coach Participate in a call so that only one user can hear you but any other party on the call cannot 58 extension Join Participate in a phone call with two or more parties where all participants can hear you and you can hear them 59 extension Monitor Li...

Page 151: ...SCS 8024 24 button 6 15 Impact SCS 8312 12 button 6 17 Impact SCS 8324 24 button 6 19 infinite Enhanced Phone 8 Button 6 21 infinite Executive and Enhanced Phones 12 button 6 23 infinite Executive and Enhanced Phones 24 Button 6 25 Triad Enhanced Phone 8 Button 6 27 Triad Executive and Enhanced Phones 12 Button 6 29 Triad Executive and Enhanced Phones 24 Button 6 31 Vodavi Enhanced Phone 8 Button ...

Page 152: ... Phones Wave Phone User Guide DECT Ranger Cordless Phones 3 HOLD 8 REDIAL 7 CONF 2 TRANS 4 TALK 9 SPEAKER 1 DISPLAY 10 MUTE 5 Flex 6 Flex 13 One Touch Dial Keys 11 Flex 12 Flex 14 Headset Jack 15 Ringer on off Button 16 Volume Button Wave 4 0 June 2013 ...

Page 153: ...reating conference calls 8 REDIAL Button Place a call to the last phone number you dialed from your phone 9 SPEAKER Button Switch to Speaker mode to hear a caller instead of holding the handset 10 MUTE Button Prevent the distant party from hearing any conversation at your end 11 Flexible Button Contact your System Administrator 12 Flexible Button Contact your System Administrator 13 One Touch Dial...

Page 154: ...not programmable 6 Twelve Pre programmed PGM Buttons 13 HOLD 11 SPEAKER 15 REDIAL 17 VOLUME up 16 VOLUME down 8 SHIFT 7 MESSAGE 14 Microphone Opening located under the front panel of the phone 3 Speaker located under the handset 4 Display 12 MUTE Note This phone model also includes an adjustable pedestal see page 6 42 for details 1 Headset auxiliary Jack located behind front panel 2 Handset 9 TAP ...

Page 155: ...ieving voicemail messages for a department and so forth 8 SHIFT Button Access a second level of AutoDial buttons 9 TAP Button Reconnect or toggle between calls on hold during call transfer and when creating conference calls Also while dialing pressing this button once will erase the last dialed digit and pressing it twice will clear all the dialed digits 10 TRANS CONF Button Place a call on hold w...

Page 156: ...t programmable 6 Twenty four Pre programmed PGM Buttons 13 HOLD 11 SPEAKER 15 REDIAL 17 VOLUME up 16 VOLUME down 8 SHIFT 7 MESSAGE 14 Microphone Opening located under the front panel of the phone 3 Speaker located under the handset 4 Display 12 MUTE Note This phone model also includes an adjustable pedestal see page 6 42 for details 1 Headset auxiliary Jack located behind front panel 2 Handset 9 T...

Page 157: ...ond level of AutoDial buttons 9 TAP Button Reconnect or toggle between calls on hold during call transfer and when creating conference calls Also while dialing pressing this button once will erase the last dialed digit and pressing it twice will clear all the dialed digits 10 TRANS CONF Button Initiate a transfer or a conference 11 SPEAKER button Switch to Speaker mode to hear a caller instead of ...

Page 158: ...no longer sold Existing phones are still supported under warranty 11 SPEAKER 6 TRANS 8 Volume down up 7 TAP 9 Microphone Opening located under the front panel 1 Handset 2 Handsfree Speaker located under the handset 12 Headset 2 5mm Jack located behind front panel 3 Display 5 Eight Pre programmed PGM Buttons red LEDs only 10 HOLD 4 Message Wait ing Light Wave 4 0 June 2013 ...

Page 159: ... your phone 4 Message Waiting Light Indicate when you have a new voicemail message 5 Pre programmed PGM Buttons 8 with red LEDs only Perform special phone functions pre programmed by the System Administrator 6 TRANS Transfer Put a call on hold while you dial the destination extension number when transferring calls 7 Volume Up Down Buttons Decrease increase the loudness of the speaker or handset wh...

Page 160: ...des switchboard capability by expanding the number of extension buttons available to a digital phone user The Edge 700 Direct Station Selection DSS 48 Button Console expands a receptionist s digital phone with 48 additional flexible buttons with LEDs to connect to system endpoints such as user extensions Up to 5 DSS Consoles can be associated with a single digital phone providing up to 240 additio...

Page 161: ...plexing module is connected see item 3 above and on next page 6 Three Softkeys not programmable 16 SPEAKER 14 VOLUME down up 8 Microphone Opening located under the front panel 2 Speaker located under the handset 4 Display 7 Twenty four PGM Pre programmed Buttons 13 Scroll and Select Button 1 Handset 17 Headset 2 5mm Jack located behind front panel 3 Flat Ribbon Cable located on the back of the pho...

Page 162: ...rase the last dialed digit and pressing it twice will clear all the dialed digits 10 TRANS Button Put a call on hold while you dial the destination extension number when transferring call 11 SHIFT Button Access a second level of AutoDial buttons 12 MUTE Button Prevent the distant party from hearing any conversation at your end 13 Scroll and Select Button s Scroll through menu options and select it...

Page 163: ...ree Softkeys not programmable 10 Volume Up 9 Microphone Opening located under the front panel 3 Speaker 5 Twelve Pre programmed PGM Button 1 Handset 16 Headset Auxiliary Jack located behind front panel 2 Display 6 SHIFT 7 MUTE 8 SPEAKER 12 TAP 11 INTERCOM 13 Volume Down 14 HOLD 15 TRANS CONF Wave 4 0 June 2013 ...

Page 164: ...uring a call 10 Microphone Speak to a caller when using the speaker instead of holding the handset 11 INTERCOM Access the primary line Note While this digital phone model has an Intercom button that button is used as a primary line button not for specific Intercom functionality 12 TAP Button Reconnect or toggle between calls on hold during call transfer and when creating conference calls Also whil...

Page 165: ...keys not programmable 7 Microphone Opening located under the front panel 2 Handsfree Speaker 5 Twenty four Pre programmed PGM Buttons 1 Handset 16 Headset Auxiliary Jack located behind front panel 4 Display 8 SHIFT 6 MUTE 9 SPEAKER 12 TAP 11 INTERCOM 13 Volume Down 14 HOLD 15 TRANS CONF 10 Volume Up Wave 4 0 June 2013 ...

Page 166: ...he handset 10 Volume Up Button Increase the volume of the speaker or the handset during a call 11 INTERCOM Button Access the primary line Note While this digital phone model has an Intercom button that button is used as a primary line button not for specific Intercom functionality 12 TAP Button Reconnect or toggle between calls on hold during call transfer and when creating conference calls Also w...

Page 167: ...3 HOLD 11 SPEAKER 15 REDIAL 17 VOLUME up 16 VOLUME down 8 SHIFT 7 MESSAGE 14 Microphone Opening located under the front panel of the phone 3 Speaker located under the handset 4 Display 12 MUTE Note This phone model also includes an adjustable pedestal see page 6 42 for details 1 Headset auxiliary Jack located behind front panel 2 Handset 9 TAP 10 TRANS CONF Wave 4 0 June 2013 ...

Page 168: ...retrieving voicemail messages for a department and so forth 8 SHIFT Button Access a second level of AutoDial buttons 9 TAP Button Reconnect or toggle between calls on hold during call transfer and when creating conference calls Also while dialing pressing this button once will erase the last dialed digit and pressing it twice will clear all the dialed digits 10 TRANS CONF Button Place a call on ho...

Page 169: ...3 HOLD 11 SPEAKER 15 REDIAL 17 VOLUME up 16 VOLUME down 8 SHIFT 7 MESSAGE 14 Microphone Opening located under the front panel of the phone 3 Speaker located under the handset 4 Display 12 MUTE Note This phone model also includes an adjustable pedestal see page 6 42 for details 1 Headset auxiliary Jack located behind front panel 2 Handset 9 TAP 10 TRANS CONF Wave 4 0 June 2013 ...

Page 170: ...for retrieving voicemail messages for a department and so forth 8 SHIFT Button Access a second level of AutoDial buttons 9 TAP Button Reconnect or toggle between calls on hold during call transfer and when creating conference calls Also while dialing pressing this button once will erase the last dialed digit pressing it twice will clear all the dialed digits 10 TRANS CONF Button Place a call on ho...

Page 171: ...e Digital Phones Wave Phone User Guide infinite Enhanced Phone 8 Button Non Display Model 2 Speaker located under the handset 1 Handset 3 Message Wait Light 4 Eight Pre programmed PGM Buttons 5 VOLUME up 7 VOLUME down 6 Microphone Wave 4 0 June 2013 ...

Page 172: ...l message 4 Pre programmed PGM Buttons 8 Perform special phone functions pre programmed by the System Administrator The button layout is as follows Primary Park Mute Self Park Speed Dial Trans Hold On Off 5 Microphone Speak to a caller when using the speaker instead of holding the handset 6 VOLUME Up Button Increase the volume of the speaker or the handset during a call 7 VOLUME Down Button Decrea...

Page 173: ...ive and Enhanced Phones 12 button Display Non Display Models 18 VOLUME down up 5 Twenty Four Pre programmed PGM Buttons 2 Speaker located under the handset 1 Handset 17 HPT 3 Message Wait Light 4 Display 16 Microphone 6 FLASH 8 SPEED 10 MSG 12 MUTE 14 ON OFF 7 TRANS 9 CONF 11 FWD 13 CAMP ON 15 HOLD Wave 4 0 June 2013 ...

Page 174: ...e will erase the last dialed digit and pressing it twice will clear all the dialed digits 10 MSG Button Access user voicemail NOTE Typically a phone has only one programmed Message or Message Waiting button for that extension However some phones may have additional Message Waiting buttons One reason for having these additional buttons would be if an assistant is responsible for listening to his he...

Page 175: ...ive and Enhanced Phones 24 Button Display Non Display Models 18 VOLUME down up 5 Twenty Four Pre programmed PGM Buttons 2 Speaker located under the handset 1 Handset 17 HPT 3 Message Wait Light 4 Display 16 Microphone 6 FLASH 8 SPEED 10 MSG 12 MUTE 14 ON OFF 7 TRANS 9 CONF 11 FWD 13 CAMP ON 15 HOLD Wave 4 0 June 2013 ...

Page 176: ...e will erase the last dialed digit and pressing it twice will clear all the dialed digits 10 MSG Button Access user voicemail NOTE Typically a phone has only one programmed Message or Message Waiting button for that extension However some phones may have additional Message Waiting buttons One reason for having these additional buttons would be if an assistant is responsible for listening to his he...

Page 177: ...Phones Wave Phone User Guide Triad Enhanced Phone 8 Button Non Display Model 1 Handset 7 volume up 10 hold 11 on off 4 mute 5 speed 6 trans 8 volume down 3 Eight Pre programmed PGM Buttons 9 microphone 2 Speaker located under the handset Wave 4 0 June 2013 ...

Page 178: ...med speed dial numbers 6 TRANS Button Place a call on hold while you dial the destination extension number when transferring calls or creating conference calls 7 VOLUME Up Button Increase the volume of the speaker or the handset during a call 8 VOLUME Down Button Decrease the volume of the speaker or handset while on a call 9 Microphone Speak to a caller when using the speaker instead of holding t...

Page 179: ...Wave Phone User Guide Triad Executive and Enhanced Phones 12 Button Display Non Display Models 17 ON OFF 16 MUTE 15 HOLD 10 CAMP ON 9 CONF 12 MSG 11 FWD 14 FLASH 13 TRANS 4 VOLUME down up 5 SPEED 1 Handset 2 Speaker located under the handset 8 Microphone 3 HPT Wave 4 0 June 2013 ...

Page 180: ...AMP ON Button Access a second level of AutoDial buttons 11 FORWARD Button Send unanswered incoming calls to another designated number 12 MSG Button Access user voicemail NOTE Typically a phone has only one programmed Message or Message Waiting button for that extension However some phones may have additional Message Waiting buttons One reason for having these additional buttons would be if an assi...

Page 181: ...d Executive and Enhanced Phones 24 Button Display Non Display Models 4 VOLUME down up 1 Handset 6 Display 3 HPT 5 SPEED 17 ON OFF 16 MUTE 15 HOLD 2 Speaker located under the handset 8 Microphone 10 CAMP ON 9 CONF 12 MSG 11 FWD 14 FLASH 13 TRANS 7 Twenty Four Pre programmed PGM Buttons Wave 4 0 June 2013 ...

Page 182: ...AMP ON Button Access a second level of AutoDial buttons 11 FORWARD Button Send unanswered incoming calls to another designated number 12 MSG Button Access user voicemail NOTE Typically a phone has only one programmed Message or Message Waiting button for that extension However some phones may have additional Message Waiting buttons One reason for having these additional buttons would be if an assi...

Page 183: ... User Guide Vodavi Enhanced Phone 8 Button 8 HOLD 6 ON OFF 10 VOLUME Up 11 VOLUME Down 9 Microphone Opening located under the front panel of the phone 2 Speaker located under the handset 7 MUTE 1 Handset 5 SPEED 4 TRANS 3 Eight Pre programmed PGM Buttons Wave 4 0 June 2013 ...

Page 184: ...ile you dial the destination extension number when transferring calls or creating conference calls 6 ON OFF Button Toggle between Speaker Mode and using the handset or headset 7 MUTE Button Prevent the distant party from hearing any conversation at your end 8 HOLD Button Place a call on hold and keep the party connected while you hang up the handset or use other phone features 9 Microphone Speak t...

Page 185: ...utive Phone 8 Button 5 Eight Pre programmed PGM Buttons 10 HOLD 8 ON OFF 12 VOLUME Up 13 VOLUME Down 11 Microphone Opening located under the front panel of the phone 2 Speaker located under the handset 9 MUTE 1 Handset 7 SPEED 6 TRANS 3 Display 4 Three Softkeys not programmable Wave 4 0 June 2013 ...

Page 186: ...Place a call on hold while you dial the destination extension number to transfer a call 7 SPEED Access dial pre programmed speed dial numbers 8 ON OFF Button Toggle between Speaker Mode and using the handset or headset 9 MUTE Button Prevent the distant party from hearing any conversation at your end 10 HOLD Button Place a call on hold and keep the party connected while you hang up the handset or u...

Page 187: ...ing capabilities 18 ON OFF 19 VOLUME Up 20 VOLUME Down 8 Microphone Opening located under the front panel of the phone 3 Speaker located under the handset 1 Headset auxiliary Jack located behind front panel 2 Handset 4 Display 5 Three Softkeys not programmable 6 HTP 17 HOLD 7 Thirty Pre programmed PGM Buttons 9 TRANS 10 CONF 11 CAMP ON 12 MSG 13 FWD 14 FLASH 15 MUTE 16 SPEED Wave 4 0 June 2013 ...

Page 188: ...CONF Button Place a call on hold while you add other members and create a conference call 11 CAMP ON Button Automatically call back an extension that is busy does not answer or forwards you to Voicemail 12 MSG Button Access user voicemail 13 FWD Button Send unanswered incoming calls to another designated number 14 FLASH Button Access many of the features of this phone such as when making calls tra...

Page 189: ...y line button If your phone is idle and you take it off hook the LED next to the line button will light up and the extension number will be displayed Secondary Line Buttons You may have one or more secondary lines assigned to your phone These additional lines can be primary lines that appear on other phones You can use these additional lines to make or receive phone calls Outside Line Buttons You ...

Page 190: ...ws the date and time as well as the number of messages waiting if any a Menu and or VMail option station name and or number and so forth The information that appears may vary depending upon the model you are using as well as the current status of the phone for example during an active call on your primary line the other party s name or the trunk group your call is using is displayed and call timer...

Page 191: ...Program Button If your phone has this optional feature button you can use it to access the programming features that appear on your display Pressing this button takes you to the same place on the display as if you press the following softkeys MENU then NEXT until PROG appears thus allowing you to program certain feature buttons on your phone see User Programmable Keys on page 3 68 Scroll DOWN See ...

Page 192: ...nd and with the other hand raise the supporting arms 3 Notice there are three sets of notches behind both sides of the front panel Each notch represents a different angle 4 When the phone is at the desired height select the closest pair of notches and insert the supporting arms in the notches 5 Press down gently on the front panel until you feel the supporting arms snap into place telephone suppor...

Page 193: ... for attaching the phone line power source and handset Phone Settings Modifying the Display Contrast except Edge 700 To adjust the display contrast On an idle phone 1 Press MENU softkey on the display 2 Press NEXT until DISP appears then press the corresponding button 3 Press LIGHT or DARK to change the contrast 4 Press DONE or SPEAKER to save the setting BACK OF THE PHONE Handset Jack Phone Line ...

Page 194: ...ing Volume On an idle phone Press VOLUME up or down keys to adjust the ring volume as needed You will hear a short ring that allows you to hear the current ring volume The volume level will also appear on the display To Set the Ring Tone On an idle phone 1 Press the MENU softkey on the display 2 Press NEXT until RING appears 3 Press the sofkey under RING 4 Press the VOLUME up or down keys to adjus...

Page 195: ...ide To lower the ringer volume on legacy digital phones set the ringer volume to OFF When set to OFF the phone will ring using a low volume splash ring instead of the normally configured ring The splash ring is approximately 1 4 second in duration Wave 4 0 June 2013 ...

Page 196: ...Flash 64 Retrieval Retrieve self parked call 65 extension or System Park Park call in one of 10 parking slots on another line for retrieval from another phone Flash 62 Retrieval Retrieve system parked call from another extension 63 slot number CALL PICKUP Extension Pickup Answer any ringing extension in your call pickup group specifying which ext to answer 75 extension Group Pickup Answer any ring...

Page 197: ...ou Cancel Cancel call forwarding 44 Follow me Call Forwarding from any phone in the system 78 your extension your password Cancel Cancel Follow me call forwarding 79 your extension HOLD Initiate Place active call on hold Flash NIGHT ANSWER Activate Redirect all calls to a pre configured destination 85 Deactivate Cancel Night Answer 86 PAGE System Page Make a page to the public address system and a...

Page 198: ... parties where all participants can hear you and you can hear them 59 extension Monitor Listen in on a conversation between a user and at least one other party without being heard by any of them Note This is the same feature as Silent Monitor for digital phones see page 3 59 57 extension SYS SPEED DIAL Dial number Dial a frequently used extension or phone number Ask your System Administrator if sy...

Page 199: ...that you contact your phone System Administrator for additional information Special Tones You will hear different tones while using your phone Dial Tone A continuous tone Stutter Dial Tone A broken dial tone indicates you have a voicemail message the phone is forwarded to another extension or is in Do Not Disturb mode Success Tone Two short beeps indicate a successfully completed command Error Ton...

Page 200: ...ckup Answer any ringing extension in your call pickup group specifying which ext to answer 75 extension Group Pickup Answer any ringing extension in your call pickup group 74 CALL RETURN Callback Call back the extension or phone number of the last answered call on your primary line 69 CALL WAITING Answer Answer waiting call and place the current call if any on hold Flash Disable Disable Call Waiti...

Page 201: ... code or password See your System Administrator to see if this applies to you Cancel Cancel call forwarding 44 Follow me Call Forwarding from any phone in the system 78 your extension your password Cancel Cancel Follow me call forwarding 79 your extension HOLD Initiate Place active call on hold Flash 64 Reconnect Reconnect call on holed 65 NIGHT ANSWER Redirect Redirect all calls to a pre configur...

Page 202: ...y any of them Note This is the same feature as Silent Monitor for digital phones see page 3 59 57 extension SYS SPEED DIAL Dial number Dial a frequently used extension or phone number Ask your System Administrator if system speed dial numbers have been set up for your use 89 speed dial number TOGGLE Direct page Direct a page to a specific digital phone extension and allow the receiving party to re...

Page 203: ...dministrator for more information Hint See page A 10 for a table that describes how basic eyeBeam features interact with Wave The configuration procedures in this manual describe only those steps necessary for the CounterPath eyeBeam SIP softphones to work with Wave Other settings may be left in their default configuration For information on using other softphone features see the documentation tha...

Page 204: ...connection is required Installing and Configuring for Wave Use this procedure to install the eyeBeam softphone on your PC and configure it for use with Wave Note These procedures describe the eyeBeam audio only softphone version 1 5 or higher It is recommended that you have the eyeBeam User s Manual available as you install the softphone The configuration procedure describes only those steps neces...

Page 205: ...ted 3 Enter the license button that you were supplied and click OK When the SIP Accounts dialog box opens 4 Select the first SIP Account row 5 Click on the Add Button Note If you accidentally exit the dialog box right click anywhere on the eyeBeam phone and choose Account Settings to open it again Wave 4 0 June 2013 ...

Page 206: ...ay name Enter your name as you want it displayed to callers User name Enter your extension number Password Leave blank Not supported in this version Authorization user name Leave blank Not supported in this version Send outbound via Select domain and then enter the name or IP address of the Wave SIP Server to which this phone is registered as provided by your System Administrator Wave 4 0 June 201...

Page 207: ...Wave Phone User Guide Under the Topology tab 8 In the Port used on your local computer section Select the Manually specify range checkbox Set the range to 5060 5062 9 Click on the Advanced tab 10 Uncheck Send SIP keep alives 11 Click OK or Apply to save your changes Wave 4 0 June 2013 ...

Page 208: ...Phone User Guide You are returned to the SIP Accounts window You will see any new SIP account information you added in that window 12 Click Close to exit that window and return to the CounterPath SIP Phone interface 13 Right click on the Phone interface to display a menu Wave 4 0 June 2013 ...

Page 209: ...Installing and Configuring the eyeBeam SIP Softphone A 7 CounterPath SIP Softphone Wave Phone User Guide 14 Click on Options to display the Options window Wave 4 0 June 2013 ...

Page 210: ...5 Click on the Audio Codecs icon 16 Add the preferred codecs to the Enabled codecs column The following codecs on the eyeBeam are supported by Wave G711 uLaw G711 alaw G729 Hint You will need to click on the appropriate codecs as shown above then click on the right arrow to add them to the Enabled codecs column Wave 4 0 June 2013 ...

Page 211: ...l tab 17 Click on the Devices icon 18 Make sure that the correct audio devices on your PC are selected for voice capture and audio 19 Click OK or Apply to save your changes Hint If the configuration has been made correctly the eyeBeam should show Logged in enter phone number and Your Number is username Wave 4 0 June 2013 ...

Page 212: ...placed correctly Or to hear dial tone you can press the Dial button again after dialing the access code for example Dial 9 Dial and then dial the number Ending a call To end a call click on the End Call icon Do Not Disturb Click on the phone s DND button to turn on the Do Not Disturb Wave personal status Auto Answer Click on the phone s AA button to turn on automatic answering of incoming calls Yo...

Page 213: ... selecting another line button Doing so will put the current call on hold so that you can then make or answer another call or invoke a feature code from another line With 2 calls in progress Flash acts as a call toggle button Hold Click either the phone s Hold button or an active Line button to place a caller on hold Note If you use the Hold button to put a call on hold no other calls can be recei...

Page 214: ...or assistance Network Disconnected indicates that your phone is not correctly connected to the network The phone also displays the default time and date of 12 00AM Jan 1st 2000 Make sure that all phone connections are secure and that the phone has been installed appropriately contact your System Administrator Why do all incoming calls show up in my Missed Call list on my SIP phone This is not a bu...

Page 215: ... W Update and verify the following fields Provisioning Type TFTP TFTP ServerAddress Wave IP address S W Download Flag Yes Config Download Flag Yes DHCP Option Don t use any option Why do I lose audio on some calls when using a Bluetooth headset With multiple calls on hold a digital phone user who retrieves a non ring back held call at the same time as the ring back button LED lights to indicate ri...

Page 216: ...econds it may automatically time out and disconnect This behavior may occur because of the default Call Inactivity setting on the eyeBeam SIP softphone To change this behavior change the value of the Call Inactivity setting from Enabled the default to Disabled For more information about how to change this setting refer to eyeBeam v1 5 user manual provided by the softphone manufacturer SYMPTOM SOLU...

Page 217: ...Conference Calls 3 26 Do Not Disturb 3 31 Feature Codes 7 2 Flash 3 32 Forward Calls 3 37 Hold 2 6 3 41 Join a Call 3 56 Monitor Calls 3 56 Night Answer 3 46 Paging Specific Group zone 3 49 System all 3 48 Speaker 2 3 Special Tones 7 1 Speed Dial System 3 55 Supervise calls 3 56 Toggle Switch Calls 2 7 Transfer Blind 3 59 Supervised 3 60 Voicemail 3 61 Voicemail 4 1 Volume 2 4 Index Phone Types an...

Page 218: ...s 6 29 Fixed buttons 2 2 Flash 3 32 Forward Calls 3 34 Hold 2 6 3 40 Intercom button 3 42 Join a Call 3 43 3 56 Line Keys Primary 6 24 Secondary 6 24 Monitor Calls 3 56 Multiple Call Handling 3 44 Mute 3 45 Night Answer 3 46 On off 2 4 Outside line keys 6 24 Paging Specific group zone 3 49 System all 3 47 Password protection 3 50 Pre programmed buttons 2 2 Privacy 3 50 Program button 6 25 Programm...

Page 219: ...odes 5 21 Fixed Buttons 2 2 Flash 3 32 Forward Calls 3 33 Headset 3 38 Volume controls 5 17 Hold 2 6 3 40 Intercom Button 3 42 Join a Call 3 56 Line Status Lights 5 15 Message Waiting Retrieve Messages 3 43 Monitor Calls 3 56 Mute 3 45 Navigation Keys 5 14 Night Answer 3 46 Options Settings 5 17 Paging Specific Group zone 3 48 System all 3 47 Pre programmed Buttons 2 2 Redial 3 51 Retrieve Message...

Page 220: ...ages 4 5 Logging in From an external phone 4 3 From another phone 4 2 From your own phone 4 1 Manage greetings 4 13 New messages 4 5 Notification 4 14 On break status 4 15 Password set change 4 4 Play previous message 4 7 Previous message play 4 7 Private delivery 4 11 Record Greetings 4 13 Name 4 12 New greeting 4 13 Voice title 4 12 Recording options Accept recording 4 10 Add to recording 4 10 A...

Page 221: ...all Announce 2 7 Call Break in 3 45 Call History 3 6 Call ID Blocking 3 19 Call Lists 3 6 Call Park Directed 3 7 Self 3 9 System park 3 12 Call Pickup Extension 3 13 Group 3 14 Call Record 3 15 Call Return 3 16 Call Waiting 3 18 Camp on 3 23 Centrex 3 24 Coach Calls 3 62 Conference Calls 3 26 Dial By Name 3 28 Direct Station Select 3 29 Display Features 6 40 Contrast 6 43 Do Not Disturb 3 32 3 33 ...

Page 222: ...4 Join a Call 3 62 Line Status Lights 5 28 Message Waiting Retrieve Messages 3 45 Monitor Calls 3 62 Mute 3 49 Navigation Keys 5 27 Night Answer 3 50 Options Settings 5 30 Paging Specific Group zone 3 53 System all 3 51 Pre programmed Buttons 2 2 Redial 3 57 Retrieve Message Message Waiting 3 45 Speaker 2 3 Speed Dial 3 60 Supervise calls 3 62 Toggle Switch Calls 2 8 Transfer Blind 3 64 Supervised...

Page 223: ...oice title 4 13 Recording options Accept recording 4 10 Add to recording 4 11 Append to recording 4 11 Cancel recording 4 11 Listen to recording 4 10 Re record 4 10 Recording sending messages 4 10 Delivery options 4 11 Record messages 4 10 Recording options 4 10 Recover deleted messages 4 7 Replaying Greetings 4 14 Messages 4 6 Replying to messages 4 8 Re record Greetings 4 14 Message 4 10 Rewind ...

Page 224: ...Wave 4 0 June 2013 ...

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