Form: Man10G107 Rev. –C-
02-06-2012
14
VII. Warranty Information / Service
VERTEX MANUFACTURING CORPORATION
warrants your new case neck annealing machine
against defects in
materials and workmanship
for the life of the machine. This warranty is
extended to the original retail purchase(r) only. It is not valid on the electronics, motors, fan, power
supply & switches. These components are covered and will be replaced by Vertex Manufacturing
Corporation for a period of (2) two years. This (2) two year period begins at the time of retail
purchase by the original owner. Proof of purchase is required for warranty repairs and proof
thereof is the sole responsibility of the owner.
The cost of freight/shipping to Vertex Manufacturing Corporation is the responsibility of the owner
and should be insured by the shipping carrier. If deemed defective upon receipt, Vertex
Manufacturing Corporation will either repair or replace the defective parts/pieces at our discretion
and return to the original owner with freight costs prepaid and insured.
This warranty does not cover normal wear & tear or damage from abuse or misuse. If a unit is
returned for warranty reasons and deemed to be damaged from normal wear & tear, abuse or
misuse we will notify you after our evaluation. Vertex Manufacturing Corporation will provide an
estimate to repair or replace the needed parts and only make the needed repairs with authorization
from the owner. The cost of repairs will be itemized in the estimate and must be prepaid along with
return shipping costs prior to return shipment. All return shipments will include insurance for the
value of the machine and added to the shipping costs.
Vertex Manufacturing
Corporation will not be responsible for lost or damaged units
during shipment.
Units returned to Vertex Manufacturing Corporation without first contacting us to obtain a Return
Materials Authorization may be refused and returned to the sender freight collect.
The unit SERIAL NUMBER should be registered with Vertex Manufacturing Corporation by the
owner within (15) fifteen days after purchase. We will maintain that information in our records and
we will validate your warranty upon receipt. Please include a copy of your sales receipt. You may
scan and email this information, mail it to us or fax it to 662-895-6317. You will find your Unit Serial
Number by turning the machine up side down and looking next to the cartridge discharge port. You
should receive a confirmation of your Warranty Validation by return mail within 30 days.
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Purchased by:
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Date of Purchase: ________________Serial Number:________________
Mailing Address:
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Purchased from:
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