LIMITED LIFETIME WARRANTY POLICY
LIFETIME WARRANTY
The following components are warranted for life to the original owner, subject to proof of purchase: Firebox,
Combustion Chamber and Heat Exchanger.
FIVE YEAR WARRANTY
The following components are warranted five (5) years to the original owner, subject of proof of purchase:
Ceramic Fiber Logs.
BASIC WARRANTY
Vermont Castings Group warrants the components and materials in your gas appliance to be free from manu-
facturing and material defects for a period of two years from date of installation. After installation, if any of the
components manufactured by Vermont Castings Group in the appliance are found to be defective in materials
or workmanship, Vermont Castings Group will, at its option, replace or repair the defective components at
no charge to the original owner. Vermont Castings Group will also pay for reasonable labor costs incurred
in replacing or repairing such components for a period of two years from date of installation. Any products
presented for warranty repair must be accompanied by a dated proof of purchase.
This Limited Lifetime Warranty will be void if the appliance in not installed by a qualified installer in accor
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dance with the installation instructions. The Limited Lifetime Warranty will also be void if the appliance is not
operated and maintained according to the operating instructions supplied with the appliance, and does not
extend to (1) firebox/burner assembly damage by accident, neglect, misuse, abuse, alterations, negligence
of others, including the installation thereof by unqualified installers, (2) the costs of removal, re-installation or
transportation of defective parts on the appliance, or (3) incidental or consequential damage. All service work
must be performed by an authorized service representative.
This warranty is expressly in lieu of other warranties, express or implied, including the warranty of mer-
chantability of fitness for purpose and of all other obligations or liabilities. Vermont Castings Group does not
assume for it any other obligations or liabilities in connection with sale or use of the appliance. It states that
do not allow limitations on how long an implied warranty lasts, or do not allow exclusion of indirect damage,
those limitations of exclusions may not apply to you. You may also have additional rights not covered in the
Limited Lifetime Warranty.
Vermont Castings Group reserves the right to investigate any and all the claims against the Limited Lifetime
Warranty and decide upon method of settlement.
IF WARRANTY SERVICE IS NEEDED:
1. Contact your supplier. Make sure you have your warranty, your sales receipt and the model/
serial number of your Vermont Castings Group product.
2. DO NOT ATTEMPT TO DO ANY SERVICE WORK YOURSELF.
