User guide
24
Note: When you have multiple calls on the phone and the current call is held, you can select Previous/Next to swap to the active call.
Resuming a held call
You can view and resume a held call on the phone.
Procedure
1.
Select Resume
If multiple calls are placed on hold, select the desired call first
Note: When you have multiple calls on the phone and the current call is active, you can select Previous/Next to swap to the held call.
Redirecting incoming calls
When you are not available to answer calls on your phone, you can forward the calls to another phone.
Forwarding all incoming calls to a contact
You can set up the forwarding type which enables your phone to forward all incoming calls to a contact. There are three types of forwarding:
•
Always Forward:
Forwards all incoming calls immediately
•
Busy Forward:
Forwards incoming calls when you are busy in a call
•
No Answer Forward:
Forwards incoming calls when no one answers the calls
Forwarding all incoming calls on all lines
You can forward all incoming calls on the phone.
Before you begin
Check with your system administrator if the forward on code or off code is required. If required, get it from your system administrator.
Procedure
1.
Go to More > Features > Call Forward
2.
Select the desired forwarding type and turn on the feature
Summary of Contents for One Talk CP965
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