Verizon Fios-G2100 User Manual Download Page 5

Page: 5 / 115

TABLE OF CONTENTS

11/

TROUBLESHOOTING

11.0

Troubleshooting

195

Tips

11.1

Frequently

201

Asked Questions

12/

SPECIFICATIONS

12.0

General

208

Speciﬁcations

12.1

LED Indicators

209

12.2

Environmental

209

Parameters

13/

NOTICES

13.0

Regulatory

213

Compliance
Notices

Summary of Contents for Fios-G2100

Page 1: ...Model Fios G2100 2016 Verizon Fios G2100 USER GUIDE...

Page 2: ...r 2 1 Computer 24 Network Con guration 2 2 Main Screen 30 03 WIRELESS SETTINGS 3 0 Overview 36 3 1 Wireless Status 37 3 2 Basic Security 40 Settings 3 3 Advanced 42 Security Settings 3 4 Wireless MAC...

Page 3: ...6 1 Network 74 Home Office Connection 6 2 Broadband 81 Connection 6 3 Wireless Access 84 Point Connection 6 4 Broadband Ethernet 88 Connection 07 CONFIGURING SECURITY SETTINGS 7 0 Firewall 97 7 1 Acc...

Page 4: ...Routing 149 9 5 Date and Time 171 9 6 Con guration 176 Settings 10 MONITORING YOUR FIOS ROUTER 10 0 Fios Router Status 185 10 1 Advanced Status 186 10 2 System Logging 187 10 3 Full Status System 188...

Page 5: ...hts Reserved 11 TROUBLESHOOTING 11 0 Troubleshooting 195 Tips 11 1 Frequently 201 Asked Questions 12 SPECIFICATIONS 12 0 General 208 Speci cations 12 1 LED Indicators 209 12 2 Environmental 209 Parame...

Page 6: ...Package Contents System Requirements Features Getting to Know Your Fios Router 1 0 1 1 1 2 1 3 INTRODUCTION 01...

Page 7: ...e Verizon Fios G2100 lets you transmit and distribute digital entertainment and information to multiple devices in your home office Your Fios G2100 supports networking using ber cable Ethernet or Wi F...

Page 8: ...uirements are A computer or other network device supporting Wi Fi or wired Ethernet A web browser such as Chrome Firefox Internet Explorer 8 or higher or Safari 5 1 or higher 1 2 FEATURES Your Fios Ro...

Page 9: ...ds based on device Enabled 802 11g capable speeds based on device Enabled 802 11n capable speeds based on device Enabled 802 11ac capable speeds based on device Enterprise level security including Ful...

Page 10: ...ons including DHCP server WAN interface auto detection Dynamic DNS DNS server LAN IP and WAN IP address selection MAC address cloning IPv6 support QoS support end to end layer 2 3 featuring Differenti...

Page 11: ...ed button Router Lights Condition Status LED Color BHR5 Normal WHITE Normal Operation solid Router is booting fast blink ONT is booting slow blink BLUE Pairing Mode slow blink Paging Mode fast blink...

Page 12: ...g the default settings for the Fios Router s wireless network name ESSID wireless password WPA2 key local URL for accessing the Fios Router s administrative pages and Fios Router administrator passwor...

Page 13: ...12 verizon com os 2016 Verizon All Rights Reserved 01 INTRODUCTION USB 2 ports Reset Button Power Button Fiber Cable Port Ethernet LAN 4 ports Telephone ports Ethernet WAN Power Port...

Page 14: ...er button for 2 4 seconds to toggle the router functionality On off Press and hold the power button for more than 30 seconds to power off the entire unit Ethernet LAN connects devices to your Fios Rou...

Page 15: ...than 240Vac 1 3c MOUNTING THE FIOS ROUTER TO A WALL For optimum performance the Fios Router is designed to stand in a vertical upright position Verizon does not recommend wall mounting the Fios Router...

Page 16: ...screw anchors and tighten the screws Leave screws extended about 0 2 inches from the wall 6 Verify the screws are positioned correctly by placing the wall bracket on the screws Remove the wall bracke...

Page 18: ...OS ROUTER Connecting your Fios Router and accessing its web based Graphical User Interface GUI are both simple procedures Accessing the GUI may vary slightly depending on your device s operating syste...

Page 19: ...ponents including the power supply They will not work with your new Fios Router 2 0a STEP 1 CONNECT YOUR FIOS ROUTER 1 Remove your Fios Router cables and power adapter from the box 2 Locate your Fios...

Page 20: ...ROUTER If connecting a device using Ethernet preferred for initial setup Plug one end of the Ethernet cable into one of the four yellow Ethernet ports in the back of your Fios Router Alternatively you...

Page 21: ...en a web browser on the device connected to your Fios Router network 2 In the browser address eld URL enter my osgateway com then press the Enter key on your keyboard Alternately you can enter https 1...

Page 22: ...that is printed next to the Administrator Password on the label on the rear of your Fios Router 4 Click Next The Personalize Your Wi Fi Settings screen displays Click on the check box next to Setup y...

Page 23: ...eserved 02 CONNECTING YOUR FIOS ROUTER For your protection your Fios Router is pre set at the factory to use WPA2 Wi Fi Protected Access encryption for your wireless network This is the best setting f...

Page 24: ...as Picture button After you click Save as Picture to save your Wi Fi settings as an image click Apply to save the Wi Fi changes to your Fios Router Important If you are on a Wi Fi device when setting...

Page 25: ...ected to the Verizon com website If your Fios Router is subsequently reset to the factory default settings the settings printed on the label will again be in effect If your Fios Router fails to connec...

Page 26: ...nnection Properties window displays 4 Select Internet Protocol Version 4 TCP IPv4 then click Properties The Internet Protocol Version 4 TCP IPv4 Properties window displays 5 Click the Obtain an IP add...

Page 27: ...n the left is highlighted and displays Connected 5 Click Assist Me 6 Follow the instructions in the Network Diagnostics Assistant 2 1b CONNECTING OTHER COMPUTERS NETWORK DEVICES You can connect your F...

Page 28: ...ssing of two buttons one on your Fios Router and one on the wireless client This could be either a built in button or one on a compatible wireless adapter card or a virtual button in software Once com...

Page 29: ...he following methods If your wireless client device has a WPS button press the Uni ed Button on the front panel of your Fios Router for 2 5 seconds then click the WPS button on your wireless device cl...

Page 30: ...out When the Uni ed Button on your Fios Router is pressed the Uni ed Button light on the front of your Fios Router begins ashing blue The ashing continues until WPS pairing to the client device compl...

Page 31: ...outer s default wireless network name and wireless password are located are on the sticker on the side of your Fios Router 5 Verify the changes were implemented by using the device s web browser to ac...

Page 32: ...MAIN SCREEN 2 2a MENU The Main menu links across the top of the page to the following con guration options and chapters Wireless Settings Chapter 3 Voice Chapter 4 My Network Chapter 5 and 6...

Page 33: ...DBAND CONNECTION Broadband Connection displays the state of the broadband connection Broadband interface Ethernet or Fiber Connected status Connected or No Connection Connection Type DHCP or Static WA...

Page 34: ...device is active or shaded gray to indicate the device has not been active for several minutes You can view the individual settings of each device by clicking its icon VERIZON ZONE The Verizon Zone c...

Page 35: ...hts Reserved Overview Wireless Status Basic Security Settings Advanced Security Settings Wireless MAC Authentication 802 11 Mode Other Advanced Wireless Options Guest Wi Fi Settings 3 0 3 1 3 2 3 3 3...

Page 36: ...ess networking enables you to free yourself from wires and plugs making your devices more accessible and easier to use You can create a wireless network including accessing and con guring wireless sec...

Page 37: ...e 802 11n operates in both the 2 4 GHz and 5 GHz ranges 802 11ac operates in the 5 GHz range Note 802 11 b is a legacy mode and is not recommended Even one 802 11b device connected to the network will...

Page 38: ...iew the status of your Fios Router s wireless network To view the status 1 Access the Main page You can quickly view your Fios Router s wireless status in the My Network column This includes all devic...

Page 40: ...channel the wireless connection is currently using Security Enabled displays the type of security active on the wireless connection as well as the security encryption key SSID Broadcast displays whet...

Page 41: ...nabled on your Fios Router Packets Received Sent displays the number of packets received and sent since the wireless capability was activated 3 2 BASIC SECURITY SETTINGS You can con gure the basic sec...

Page 42: ...ireless network in the SSID eld or leave the default name that displays automatically 4 Select the channel you want the wireless radio to use to communicate or accept the default Automatic channel the...

Page 43: ...change your advanced wireless security settings such as disable your SSID broadcast to secure your wireless traffic stop your Fios Router from broadcasting your SSID set Wireless MAC Authentication t...

Page 44: ...GHz or 5 GHz 3 3a LEVEL 1 SSID BROADCAST You can con gure your Fios Router s SSID broadcast capabilities to allow or disallow wireless devices from automatically using a broadcast SSID name to detect...

Page 45: ...d 03 WIRELESS SETTINGS 2 Click the 2 4 GHz SSID Broadcast or 5 GHz SSID Broadcast link for the wireless network you wish to modify The following example uses the 2 4 GHz network The display con gurati...

Page 46: ...additional wireless devices to join the wireless network 5 Click Apply to save the changes 3 3c LEVEL 2 LIMIT ACCESS You can con gure your Fios Router to limit access to your wireless network allowin...

Page 47: ...tions section 3 4 WIRELESS MAC AUTHENTICATION You can allow or deny access to your wireless network by specifying devices with speci c MAC addresses To set wireless MAC authentication 1 On the Advance...

Page 48: ...C AUTHENTICATION AND 802 11 MODE Deny all devices listed below denies access to the listed devices All other wireless devices will be able to access the wireless network if they use the correct wirele...

Page 49: ...dress click the Remove button next to the speci c MAC address 7 When all changes are complete click Apply to save changes 3 5 802 11 MODE From the 802 11 Mode page you can limit the wireless access to...

Page 50: ...802 11b and g devices can connect 802 11b legacy mode will cause your wireless network to slow and is not recommended Performance For newer wireless 802 11n devices only No other devices can be used...

Page 51: ...ults as is unless otherwise directed To view the options 1 In the Advanced Settings page locate the Level 2 section and click Other Advanced Wireless Options link A warning message displays 2 Click Ye...

Page 52: ...OPTIONS 3 View the following options Caution These settings should only be con gured by experienced network technicians Changing the settings could adversely affect the operation of your Fios Router...

Page 53: ...signal CTS Clear to Send Protection Mode allows mixed 802 11b g n ac networks to operate at maximum efficiency CTS Protection Type displays cts which is only for mixed 802 11b g n ac networks or rts_c...

Page 54: ...ize the types of data transmitted over the wireless network using the advanced WMM settings Wireless QoS WMM can improve the quality of service QoS for voice video and audio streaming over Wi Fi by pr...

Page 55: ...box 5 Click Apply to save changes 3 7 GUEST WI FI SETTINGS The Guest Wi Fi network is designed to provide Internet connectivity to your guests but restricts access to your primary network and shared l...

Page 56: ...uest Wi Fi is precon gured at the factory to the default wireless network name ESSID which is displayed on a sticker located at the side of the router followed by hyphen guest Guest For example if the...

Page 57: ...os 2016 Verizon All Rights Reserved 2 Select the Guest Wi Fi tab 3 Press the Edit button and enter a valid SSID and password 4 Press Save to save changes 5 Toggle the Guest Wi Fi button to ON 03 WIRE...

Page 58: ...TINGS 3 7b GUEST DEVICES The devices on the Guest Wi Fi network can be viewed on the Guest Devices page If the admin toggles the button next to a device to OFF that device will be blocked from accessi...

Page 60: ...OVERVIEW AND VOICE STATUS The Fios Router functions as a base station for DECT 6 0 handsets and Wireless Phone Jacks DECT 6 0 delivers superior voice and sound quality compared to older phones...

Page 61: ...signed to the RJ 11 ports on the back of the Fios Router You can connect to the active phone numbers using either the RJ 11 ports or via DECT 6 0 technology The Fios Router has an integrated DECT 6 0...

Page 62: ...ICE SETTINGS 2 Click on Voice The Voice Status page displays additional details 3 On the Voice Status page the following information is displayed Phone Lines Active displays the phone numbers associat...

Page 63: ...you are prompted to enter the pin code into the handset 4 2 VOICE SETTINGS You can con gure the voice settings on your Fios Router 1 To pair your DECT 6 0 device e g your DECT 6 0 handset press the Un...

Page 64: ...Pin Code You can enter a new Pin code or you can leave the default Pin code that displays automatically 2 Phone Ports Active You can associate a phone number to the ports on the back of this router V...

Page 65: ...ss Phone Jack can be assigned as an Alarm Setting an alarm for the Wireless Phone Jack will allow the Alarm to seize the associated phone line in case of an emergency 4 3 HANDSET PAGING You can page t...

Page 66: ...HANDSET PAGING...

Page 68: ...You can con gure the basic network settings for your Fios Router s network ACCESSING MY NETWORK SETTINGS...

Page 69: ...ffect the operation of your Fios Router and your local network 5 0 ACCESSING MY NETWORK SETTINGS My Network allows you to view and manage your network connections and devices You can block websites an...

Page 70: ...services such as receiving email or downloading les from FTP sites Block Internet services by locating the device then clicking Block Internet Services The Access Control page displays For additional...

Page 71: ...k Connection Lease Type Port Forwarding Services as well as the Ping Test option You can also click the device s icon in the Main page to display the Device Information page Rename this Device To chan...

Page 72: ...Accessing Network Connections Network Home Office Connection Ethernet Connection Wireless Access Point Connection Broadband Ethernet Fiber Connection 6 0 6 1 6 2 6 3 6 4 USING NETWORK CONNECTIONS 06...

Page 73: ...ETWORK CONNECTIONS Your Fios Router supports various local area network LAN and wide area network WAN or Internet connections using Ethernet or ber optical cables You can con gure aspects of the netwo...

Page 74: ...ration of your Fios Router and your local network 6 0 ACCESSING NETWORK CONNECTIONS You can access your network connections and view the connections by connection type To access the network connection...

Page 75: ...ng sections detail the types of network connections that you can view 6 1 NETWORK HOME OFFICE CONNECTION You can view the properties of your local network This connection is used to combine several ne...

Page 76: ...rmerly underlying devices connected to it will not be able to obtain a new DHCP address from that Fios Router network interface To view the connection 1 On the Network Connections page click the Netwo...

Page 77: ...ork connection enter the new network name in the Name eld 3 Click Apply to save the changes CONFIGURING THE HOME OFFICE NETWORK To con gure the network connection 1 In the Network Home Office Properti...

Page 78: ...i es the largest packet size permitted for Internet transmissions Automatic sets the MTU at 1500 Automatic by DHCP sets the MTU according to the DHCP connection Manual allows you to manually set the M...

Page 79: ...ion of your Fios Router and your local network Verify the following information Status displays the connection status of a speci c network connection Action contains an Edit hyperlink that when clicke...

Page 80: ...sabled and DHCP Server To set up the Fios Router s network bridge to function as a DHCP server 1 In the IP Address Distribution section select the DHCP server Once enabled the DHCP server provides aut...

Page 81: ...t of time a network device is allowed to connect to the Fios Router with its currently issued dynamic IP address 4 Click Apply to save changes ROUTING You can con gure your Fios Router to use static o...

Page 82: ...anges click Apply 6 2 ETHERNET CONNECTION You can view the properties of your Ethernet LAN connection using an Ethernet cable inserted into one of your Fios Router s Ethernet LAN ports To view the con...

Page 83: ...rved 06 USING NETWORK CONNECTIONS 2 Next to access the Ethernet Properties page click the Ethernet link listed under the Underlying Device section 3 To rename the network connection enter the new name...

Page 84: ...CTION 6 2a CONFIGURING THE ETHERNET FIBER BROADBAND CONNECTION To con gure the connection 1 In the Ethernet Properties page click Settings The con guration page displays 2 Con gure the following setti...

Page 85: ...permitted for Internet transmissions Automatic sets the MTU Maximum Transmission Unit at 1500 Automatic by DHCP sets the MTU according to the DHCP connection Manual allows you to manually set the MTU...

Page 86: ...WIRELESS ACCESS POINT CONNECTION To view the connection 1 In the Network Connections page click Advanced 2 Click 5 GHz Wireless Access Point 1 or 2 4 GHz Wireless Access Point 2...

Page 87: ...016 Verizon All Rights Reserved 06 USING NETWORK CONNECTIONS 3 To disable the connection click Disable 4 To rename the connection enter a name in the Name eld 5 Click Apply to save the changes 6 Reboo...

Page 88: ...int Properties page click Settings The con guration page displays 2 Verify the following information Status displays the connection status of the network Network displays the type of network connectio...

Page 89: ...anual allows you to manually set the MTU 3 Click Apply to save changes 6 4 BROADBAND ETHERNET FIBER CONNECTION A Broadband Ethernet connection connects computers to your Fios Router using Ethernet cab...

Page 90: ...BROADBAND ETHERNET FIBER CONNECTION 2 To rename the network connection enter the new name in the Name eld 3 Click Apply to save changes...

Page 91: ...All Rights Reserved 06 USING NETWORK CONNECTIONS 6 4a CONFIGURING THE ETHERNET FIBER CONNECTION To con gure the connection 1 In the Broadband Connection Ethernet Fiber Properties page click Settings...

Page 92: ...used for the network MTU speci es the largest packet size permitted for Internet transmissions INTERNET PROTOCOL 1 In the Internet Protocol section specify one of the following No IP Address the conn...

Page 93: ...G NETWORK CONNECTIONS Use the Following IP Address the network connection uses a permanent or static IP address then the IP address and subnet mask address 2 To override the subnet mask select the Ove...

Page 94: ...Firewall Access Control Port Forwarding Port Triggering DMZ Host Remote Administration Static NAT Security Log 7 0 7 1 7 2 7 3 7 4 7 5 7 6 7 7 CONFIGURING SECURITY SETTINGS 07...

Page 95: ...Fios Router s security suite includes comprehensive and robust security services such as stateful packet inspection rewall security user authentication protocols and password protection mechanisms Th...

Page 96: ...nternet Gaming Remote Administration enable remote con guration of your Fios Router from any Internet accessible computer Static NAT allow multiple static NAT IP addresses to be designated to devices...

Page 97: ...e accessible from the local network and types of services in the local network that are accessible from the Internet Each request for a service that the rewall receives is checked against the rewall r...

Page 98: ...table shows request access for each security level Security Level Internet Requests Incoming Traffic Local Network Requests Outgoing Traffic Maximum Blocked Limited Typical Blocked Unrestricted Minim...

Page 99: ...All Rights Reserved 07 CONFIGURING SECURITY SETTINGS 7 0b SPECIFYING GENERAL SETTINGS FOR IPV4 OR IPV6 To set your rewall con guration 1 From the Firewall General settings page click on desired IPv6 o...

Page 100: ...c services on the Internet For example you could block one computer from accessing the Internet then block a second computer from transferring les using FTP as well as prohibit the computer from recei...

Page 102: ...ways or User De ned and click Add to create the schedule 6 Click Apply to save changes The Access Control page displays a summary of the new access control rule 7 1b DISABLE ACCESS CONTROL You can dis...

Page 103: ...lled manner For example enabling applications such as gaming and voice to work from the local network as well as allowing Internet access to servers within the local network To create port forwarding...

Page 104: ...lication to Forward drop down 4 Click Add The rule displays in the Applied Rules section 5 Click Apply to save changes 7 2a ADVANCED PORT FORWARDING RULES You can con gure advanced port forwarding rul...

Page 105: ...as dynamic port forwarding By setting port triggering rules inbound traffic arrives at a speci c network host using ports that are different than those used for outbound traffic The outbound traffic...

Page 106: ...host generated traffic to UDP port 2222 This results in your Fios Router accepting the inbound traffic from the gaming server and sending it back to the network host which originated the outgoing tra...

Page 107: ...en con gure its inbound and outbound trigger ports Click Apply to save User De ned changes The Port Triggering page displays 4 Click Apply again to save all changes 7 4 DMZ HOST DMZ Host allows a sing...

Page 108: ...e protection of the rewall If it is compromised it can also be used to attack other devices on your primary network Follow these steps to designate a device on your primary network as a DMZ Host 1 Fro...

Page 109: ...stration access may be used to modify or disable rewall settings Local IP addresses and other settings can also be changed making it difficult or impossible to access your Fios Router from the local n...

Page 110: ...AND STATIC NAT To enable remote administration 1 Select Remote Administration 2 To enable access select the check box 3 Click Apply to save changes 4 To remove access clear the check box 5 Click Apply...

Page 111: ...l that is con gured with private IP addresses to appear to have public IP addresses to the Internet This allows an internal host such as a web server to have an unregistered private IP address and sti...

Page 112: ...c NAT check box 6 Click Apply to save changes 7 Repeat these steps to add additional static IP addresses 7 7 SECURITY LOG You can view events that your rewall has blocked by accessing the security log...

Page 113: ...parental controls You can modify the type of events that display in the security log This does not modify the event itself It simply changes the information that displays in the log 7 7a EVENT TYPES T...

Page 114: ...irewall internal from the rewall internal mechanism event type is recorded and an accompanying explanation will be added Firewall rules were changed the rule set has been modi ed Firewall status chang...

Page 115: ...been blocked because after defragmentation the packet exceeded Fragmented packet packet too big a packet has been blocked because after defragmentation the packet was too big FTP port request to 3rd p...

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