Verizon ellipsis jetpack MHS700L User Manual Download Page 40 | Manualshive

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37

Logs

The

Logs

page allows you to turn logging

ON

or

OFF

and to delete system logs as needed.

These logs record various operations and are used primarily for troubleshooting. Default setting
is

OFF

. To enable logging, select

ON

, then click

Save Changes

button.

Jetpack Support

The

Jetpack Support

page contains the following sections:



Quick Links



Self-Serve Support



Customer Care

Click on any of the links to find the information that you need.

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Summary of Contents for ellipsis jetpack MHS700L

Page 1: ...User Guide MHS700L...

Page 2: ...Off 9 Connecting to Your Jetpack 10 Wi Fi Name SSID and Password 10 Connecting to the Internet 10 Using Your Jetpack after Setup is Complete 11 Mobile Hotspot to share connections 11 Wi Fi and Web UI...

Page 3: ...Jetpack Info 36 Diagnostics 36 Logs 37 Jetpack Support 37 4 Troubleshooting 38 Overview 39 First Steps 39 Common Problems and Solutions 39 Technical Support 40 5 Product Specifications and Regulatory...

Page 4: ...1 1 Getting Started...

Page 5: ...times faster speeds of solid 4G LTE without dropping down to 3G or other slower speed technologies System Requirements Compatible with all IEEE802 11b g n Wi Fi enabled devices Works with the latest v...

Page 6: ...is on each time in the Power button is pressed quickly selected information displays Colors Charging Status Off The Jetpack is not connected to a charger Red The Jetpack is connected to a charger Gre...

Page 7: ...4 Device Display Display Indicators...

Page 8: ...warranty Charge the battery by plugging in the wall charger or to the USB port of a computer While the battery is charging the battery charging icon displays and the power button illuminates red When...

Page 9: ...6 2 Using Your Jetpack...

Page 10: ...band with 4G LTE Download typical speeds of 5 12 Mbps Upload typical speeds of 2 5 Mbps NOTE This Jetpack supports 4G LTE only 3G fallback is not supported Wi Fi 802 11b g n 802 11b uses the 2 4 GHz f...

Page 11: ...ide the SIM card into the SIM slot with the Verizon logo facing up and the notched corner facing in pointed towards the Power Menu button Press the SIM card until it clicks into place 3 Close the SIM...

Page 12: ...e battery The battery discharges faster as additional devices connect with your Jetpack Battery life depends on the network signal strength temperature features and active connection time When chargin...

Page 13: ...i Fi name c Press three times for the Password d Press four times for Settings Info URL guide e Press five times to return to the Home screen Connecting to the Internet 1 Open the Wi Fi application or...

Page 14: ...d to use one password to connect with the Jetpacks Wi Fi network and one password to Sign In to the http my Jetpack Web User Interface You can change the security settings using the Jetpack Web User I...

Page 15: ...12 3 Jetpack Settings...

Page 16: ...er either of these URLs http my jetpack or http 192 168 1 1 3 Sign in using the Admin Password By default your Admin Password is the same as your Wi Fi Password unless a separate Admin Password has be...

Page 17: ...unt Tools Help Support Manage My Jetpack The Manage My Jetpack quick links contain the following options Clicking on Customize my Wi Fi Settings will take you to the Jetpack Settings Wi Fi menu page w...

Page 18: ...against your monthly allotment Help Support The Help Support quick links contain the following options Click on Attend a Wireless Workshop to attend online or in a store to learn everything you need t...

Page 19: ...a Usage and you will see usage information for your mobile data plan and when your billing cycle ends when usage data is available The following information is displayed according to your plan Data us...

Page 20: ...Devices Displays any blocked devices NOTE A device that is currently accessing the http my jetpack Web UI cannot be blocked Connected Devices The Connected Devices menu contains the following options...

Page 21: ...um number of connected devices Edit a Connected Device To Edit a Connected Device 1 Click the pencil tool A page opens allowing you to edit the name of the device 2 Update the name s of the device s a...

Page 22: ...d Devices This list reflects any devices that you have blocked Note that since these devices are not currently connected and are blocked from connecting they do not have an IP address Instead they are...

Page 23: ...Jetpack Web UI Jetpack Wi Fi Advanced Jetpack The Jetpack menu contains the following options Jetpack Admin Password Preferences Software Update Factory Reset Jetpack Admin Password After you sign in...

Page 24: ...n quickly three times displays the title Password The password is used for both your Wi Fi connection and Web User Interface http my jetpck or http 192 168 1 1 Admin Sign In When the Admin Password is...

Page 25: ...ngth of time before the Jetpack display will automatically turn off The Jetpack display will automatically turn off if the menu button is not pressed for a certain period To turn off the automatic shu...

Page 26: ...y Displays the software update history Factory Reset The Factory Reset menu allows you to restore all of your Jetpack s settings to factory default values To reset your Jetpack to original factory def...

Page 27: ...the device Please refer to Section 4 Troubleshooting for more details on Power Resets on page 39 of this guide Wi Fi The Wi Fi menu allows you to customize your Wi Fi profile and contains the followin...

Page 28: ...ity if some connected devices are unknown or not completely trusted For normal operation this option should be turned Off Wi Fi Media WMM provides higher priority for multi media traffic This setting...

Page 29: ...al DNS The Jetpack automatically selects a Domain Name Server DNS The Manual DNS option allows you to manually select up to two DNS IP addresses To manually select a Domain Name Server 1 Click the ON...

Page 30: ...ou can change the PIN code to a different 4 digit value The SIM menu reflects the following information SIM PIN Lock Status The default setting is Disabled Desired Action You can either Enable Disable...

Page 31: ...d 2 Select Change SIM PIN from Desired Action menu 3 Enter current SIM PIN and enter new SIM PIN twice 4 Click Save Changes button To unlock SIM 1 When your Jetpack is SIM PIN locked and it is powered...

Page 32: ...IMPORTANT You will be given 3 attempts to enter a right PIN code If you entered a wrong PIN three times your SIM becomes completely locked You will need to contact Verizon Customer Care to get a PUK...

Page 33: ...ON or OFF allowing or preventing connected devices to establish a secure VPN connection o When turned ON this feature allows VPN clients to connect through the Jetpack to remote VPN servers The defau...

Page 34: ...rd for small class C networks If you change your LAN IP Address ensure that you use the correct Subnet mask for the IP address range containing the LAN IP address o MAC address the Media Access Contro...

Page 35: ...l for a connected device that has a specific local IP address assigned as DMZ It is recommended to disable DMZ unless urgently needed Port Filtering Click ON to turn on Port Filtering When the feature...

Page 36: ...an add Custom Applications by following these steps but only when Port Filtering is turned ON 1 Click Add Custom Application to add a new custom application to the list of allowed applications 2 Enter...

Page 37: ...5 messages can be stored When this limit is reached the Jetpack will remove the oldest message as new messages are received On the Web User Interface The Messages page displays the messages themselves...

Page 38: ...etpack Info Diagnostics Logs Jetpack Support Internet Status The Internet Status page shows Internet settings and status and contains the following sections Internet Status IPv4 IPv6 The Internet Stat...

Page 39: ...contains detailed information about your Jetpack Manufacturer Model My Jetpack version Diagnostics The Diagnostics page is used primarily for troubleshooting and reflects system level information abo...

Page 40: ...s operations and are used primarily for troubleshooting Default setting is OFF To enable logging select ON then click Save Changes button Jetpack Support The Jetpack Support page contains the followin...

Page 41: ...38 4 Troubleshooting...

Page 42: ...your Jetpack and any device that is currently connected Common Problems and Solutions My Jetpack just powered off without pressing the Power Menu button Why This may occur under any of the following...

Page 43: ...ve selected the correct Wi Fi name SSID for your Jetpack connection Also make certain that you are entering the correct full URL address as http my jetpack If this URL address does not work for you th...

Page 44: ...41 5 Product Specifications and Regulatory Information...

Page 45: ...be well below the level reported to the FCC This is due to a variety of factors including its proximity to a base station the design of the device and other factors What is important to remember is th...

Page 46: ...way from a pacemaker when the device is turned on Place your device on the opposite side of your body where your pacemaker is implanted in order to add extra distance between the pacemaker and your de...

Page 47: ...ity excessive temperature or extreme environmental conditions d Damage resulting from connection to or use of any accessory or other product not approved or authorized by the Company e Defects in appe...

Page 48: ...itation of incidental or consequential damage so the above limitation or exclusions may not apply to you This warranty gives you specific legal rights and you may also have other rights which vary fro...

Page 49: ...46 6 Glossary...

Page 50: ...tached to an IP network ISP Internet Service Provider Kbps Kilobits per second LAN Local Area Network MAC Address Media Access Control address Mbps Megabits per second MSID Mobile Station IDentifier N...

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